Bank Close House

Hasland Road, Hasland, Chesterfield S41 0RZ
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9.4 24 Reviews
  • Bank Close House, Chesterfield
Bank Close House is an exclusive care home situated in a Georgian listed building which has been tastefully extended. Set in four acres of private grounds in Chesterfield, Bank Close House welcomes short and long-term residents, providing both dementia and residential care, as well as respite and day care. The friendly and experienced team carries out in-depth planning to ensure clients get the best care and quality of life from their holistic care plans.

Bedrooms at Bank Close House are comfortable and well-equipped, and residents have a choice of lounges and seating areas with comfortable and specially-designed furnishings. The modernised house has retained its family feel as care has been taken throughout the home to ensure that the 'old' and 'new' blend together harmoniously. The experienced team of cooks provide residents with delicious and nutritious home-cooked food. Special dietary requirements can be catered for.

Bank Close House focuses on personalised care for older people and is also effective in dementia care. The rear of the property offers 12 purpose-built bedrooms in former stables.

The home is warm and homely and provides access to the secure walled rear garden.

Individuals' rights, privacy and dignity are always respected, and residents can take advantage of a comprehensive activities timetable.

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Care Provided by Bank Close House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sharon Madin (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime. Please be respectful of the protected meal times.


  • Parking

  • There is ample parking within the grounds.


Bank Close House Reviews (24)

Total of 24, showing 21-24
9.4

Bank Close House has a Review Score of 9.4 (9.410) out of 10, based on 9 reviews in the last 2 years. Over all time Bank Close House has 24 reviews.

Overall Experience

  • 14
  • 8
  • 1
  • 0
  • 1

Date Published

24
2
7
9
15

Review from Christine P (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Concerns re Dad's mobility were dealt with quickly. Subsequent visits from physio resulted in upgraded walking stick, raised seat (cushion). Throughout manager was always available to speak to and ensured and concerns and solutions were passed on. The home is spotless. The food is lovely, has a very
homely feel about it. The activity organiser engages residents well providing a full and varied, excellent programme of activities. The staff are friendly and treat residents well. It would be really good if upgrades to toilet facilities could be made but I believe upgrade plans are being considered overall, very good.

Reply from Jill Cocking, Operations Manager at Bank Close House

Thank you so much for your review on the home, the manager and her team will be delighted with your comments, they work very hard in the home.
We are due a full upgrade and extension to the home which had been approved by the local authority and will hopefully take place summer of this 2017.


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Review from Jayne H (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of Bank Close House since June 2016. I have been very satisfied with the service and care she has received during this time.
It gives me great peace of mind knowing that she is safe and treated with the utmost dignity but the genuinely caring staff.

Reply from Jill Cocking, Operations Manager at Bank Close House

Thank you for your review. I will pass this onto the staff, I know they will be delighted.


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Review from Janice R (Daughter of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care from a dedicated staff team, our family have no hesitation in recommending this wonderful Care Home.
Both my mum and uncle are in Bank Close House. So to us, this is a real family home.

Reply from Jill Cocking, Operations manager at Bank Close House

Thank You for your comments, the staff at Bank Close work very hard. I am delighted that you are happy with the care we deliver to 2 members of your family.


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Review from Rachael D (Granddaughter of Resident) published on 12 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma was recently a resident of Bank Close Care Home in Hasland. From the moment she was admitted the staff did everything they could to make her comfortable and treat her with dignity. While she was at Bank Close my Grandma had her birthday and the staff made such a fuss of her (and every other
resident who has a birthday whilst there) they did a little buffet tea and made her a cake. Every time I visited everyone there seemed well cared for and they were all treated with respect and as individuals.
Sadly my Grandma passed away while she was at Bank Close but the staff there did everything they could to ensure that she was comfortable and we were allowed to be there with her whenever we wanted. Although it was a sad time we were treated with such respect and we couldn't have wished for anything more for my Grandma. All the staff there were so kind and genuinely seem to care for the residents. I would thoroughly recommend it for anyone looking for a care home.

Reply from Morag dewar, Regional Mnager at Bank Close House

Thank you so much Rachael for you kind words.
It was a pleasure to have your Grandmother stay in our home and also meeting her lovely family.
Thank you all so much for your support and very generous donations. we have held a service users meeting and all service users would like to use your donation towards more garden furniture, we would also like to place a plaque in memory of your Grandmother on the new furniture.
kind regards from everyone at Bank Close House


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Current Review Score: 9.4 (9.410)

Overview of Review Score

The Review Score of 9.4 (9.410) out of 10 for Bank Close House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.510 for Bank Close House is calculated as follows: ( (60 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 104 Ratings = 4.51

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Bank Close House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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