Review from Julie F (Niece of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience

Care seems excellent. We visit (usually) three times a week and have never seen anything we don't like. My Aunt is always clean and usually doing something (like a crossword). Her hair is always brushed and looks nice. I am grateful that the staff always help her into a wheelchair so we can go and sit

together in a quiet corner, have a tea/coffee together and chat. Twice a year we book the cafe and have a family party. The staff set out the room for us with cups/plates/wine glasses. it is a lovely home. they even let the dog visit (which delights my Aunt).

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Review from Glenn L (Nephew of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience

I have had experience of many care homes over the years and would rate Bramble Lodge among the best. The staff are caring and attentive, it is not the easiest job to carry out. I find the staff and management will listen and take action to help the residents.

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Review from C W (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience

We are very happy with the care Bramble Lodge provides for my mum. The care, safety and security are such an improvement to her life and wellbeing.
The Bramble Lodge team are excellent in general and very kind towards Mum and she knows she is safe. She has never smiled as much as she does now, we

feel she knows she is safe and that's down to everyone at Bramble Lodge. Finally, a word to promote the gardens, getting outside is important and Mum really enjoys the gardens and flowers come the spring and summer months.

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Review from M S (Husband of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience

The activities both in-house and external are good features and the gardens are appreciated by the residents and by visiting relatives.

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Review from D W (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience

My Mother has been a resident at Bramble Lodge for over two years. In that time, mainly due to the fact that I take my father to see his wife, I have observed probably most of the staff at work in a wide variety of roles. I have always found the staff to be very dedicated and hard-working, showing great

compassion towards both Mother and Father and myself. Not only that, itis obvious that they show this compassion towards all residents and some go above and beyond to support us in what is a difficult decision to make.

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Review from Margaret K (Niece of Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience

My Aunt has been a resident at Bramble Lodge for nearly 2 1/2 years.
She seems happy and content and very well looked after on all counts.
Without exception, the staff are caring, kind and very patient. There are lots of activities and entertainment and medical check-ups as required.
I visit 3 or

4 times a week and am always made welcome and visitors are free to make drinks etc. There is a room available for social events organised by relatives with crockery etc provided by the home.
I am always impressed by the fact that the staff recognise visitors and know which resident they belong to!
I would not hesitate to recommend Bramble Lodge to anyone.

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Review from Karen P (Niece of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience

I cannot praise the standards of this nursing home enough. Staff very friendly and helpful. Very well organised and clean. I am very satisfied with the service they offer. Staff go out of their way to keep you informed.

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Review from Caroline M (Wife of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience

My husband moved to Bramble Lodge aged 54 years, initially for respite care but this soon became a permanent arrangement. We, meaning my husband, myself and family have always been very happy with the welcome, the care, support and professionalism of the team from managers, carers, cleaning and kitchen

staff. I visit most days and at various times of the day and see the daily running of the home and feel ALL staff are kind, caring, respectful and help provide a safe, caring, secure environment for my husband and his family.

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Review from Roger W (Friend of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience

Thanks again to the staff and residents of Bramble Lodge for supporting this year's 2019 Remembrance Service at West Hallam. Placing your poppy garlands and wreath is always much appreciated by the Friends of the West Hallam Memorial Group. In supporting our community projects we feel that the residents

are always remembered as valuable members of our village.

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Review from K H (Granddaughter of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

My grandad decided to move into a care home when he started to have more difficulty at home, as his health had deteriorated. They tried carers at home but it wasn't enough for him to feel safe so we found a place for him at Bramble Lodge. He looked 100 times better in just a couple of days and his usual

joking personality returned. The staff cared for him like he was their own grandad which was so lovely to see.

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Review from K B (Granddaughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

My grandma went to Bramble Lodge for daycare for several months. She was anxious about leaving my grandad due to her Alzheimer's but staff were always so kind and welcoming that she started to look forward to it. They helped her to shower and manage her catheter and were helpful and caring towards my

grandad too, which really put him at ease each week.

Reply from Nigel Cumberland, Director at Bramble Lodge Residential & Dementia Care Home

Hi, thank you for your kind comments regarding our daycare service. We are proud of the service we offer for daycare visitors which can be of great benefit for the visitor and for their partners and family. We are glad that you found our kind and caring approach helped your grandma and grandad.

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Review from Jane R (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience

My Mother is currently resident at Bramble Lodge and a few years ago my Mother-in-law was there too. We had no hesitation in choosing it for Mum. She has dementia and the staff and environment are so good for people with this condition. Everywhere is clean and bright and we are always made welcome.

There are lots of activities - something for everyone. A great place for all.

Reply from Nigel Cumberland, Director at Bramble Lodge Residential & Dementia Care Home

Hi, thank you for taking the time to send in a postal review for Bramble Lodge. Through staff training at all levels, we are experienced in caring for residents who have dementia. The training extends from director level to all members of staff. Our registered manager has a degree from Bradford University in the subject. We are constantly improving the environment to cater for the needs of people with dementia. We have several themes running throughout the home. We are very happy that you are pleased with our services.

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Review from Joanna W (Daughter of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience

My mum went into Bramble Lodge for respite care following a stay in hospital for a broken hip. She was understandably reluctant to go but could not return home at that point.

Her room was spacious, comfortable and private. She was able to have her own tv for when she wanted her own space but was

always welcome to go to the communal areas where there was a variety of activities available if she felt she wanted to.

The staff were all lovely and couldn’t do enough for her. We felt confident that she was being looked after and her complex medical needs were being met. We also felt confident that she was safe and secure as security measures were in place to stop anyone wandering away.

The home has a lovely warm and relaxed atmosphere and I wouldn’t hesitate to recommend.

Reply from Nigel Cumberland, Director at Bramble Lodge Residential & Dementia Care Home

Thank you for taking the time to review our home. One of our main aims is to provide a secure environment for our residents, their carers, relatives and friends. We are pleased that we were able to do this for your mum and yet still maintain a homely atmosphere that we are very proud of.

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Review from Jo G (Friend of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience

My friend who had dementia was resident at Bramble Lodge for about six months. I cannot praise too highly the level of care she received from all the staff. Her personal needs were catered for and adapted as her health deteriorated.
The gardens are delightful and provided interest for my friend

who was a keen gardener when I took her around them in a wheelchair.
The food is good. The programme of activities is very good and when my friend was no longer able to participate she received one-to-one interaction instead.

When my friend died, the staff did all they could to make us feel cared for as well. We were not pressured into clearing my friend's room, it was all taken care of for us.

This is a lovely home. Thank you

Reply from Nigel Cumberland, Director at Bramble Lodge Residential & Dementia Care Home

Thank you Jo for your kind words. The management and staff work extremely hard to provide a high level of care and a comfortable environment to meet the needs of residents and families at this difficult point in their lives. We are glad that we met with your approval and thank you for taking the time to share your thoughts.

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Bramble Lodge Residential & Dementia Care Home

Care Provided by Bramble Lodge Residential & Dementia Care Home

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