Brookholme Residential Home has a Review Score of 9.8 (9.767) out of 10, based on 9 reviews in the last 2 years. Over all time Brookholme Residential Home has 25 reviews.
Review from Ross C (Son of Resident) published on 9 April 2025
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thanks you very much for this great review and thank you for always being so supportive
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Review from M F (Son of Resident) published on 4 April 2025
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you so much for this great review. We are glad that your father has settled in so well and you have the comfort of knowing that he is in a caring and stimulating environment.
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Review from S B (Daughter of Resident) published on 3 April 2025
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you very much for this great review. We are so glad that your mum has settled in so well and you are happy with the home and our amazing staff.
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Review from Lynne O (Daughter of Resident) published on 31 March 2025
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you very much for this review and the great feedback
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Review from J B (Friend of Resident) published on 31 March 2025
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you very much for the feedback. Thank for the greta comments about the home and our wonderful staff
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Review from S W (Daughter of Resident) published on 16 April 2024
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you very much for this feedback. The staff do try very hard to meet the needs of our residents who we consider to be members of our extended family.
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Review from Craig W (Respite Resident) published on 15 June 2023
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Reply from Donna Redman, Home Manager at Brookholme Residential Home
Thank you, Craig, I'm glad to hear you have had such a positive stay with us. The staff really do enjoy what they do and I think this makes a difference in the way that the care is delivered. Good luck in all that you wish to achieve and hope you remain in touch and keep us updated on your journey.
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Review from Mike B (Son of Resident) published on 13 June 2023
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Wow! Thank you very much for this feedback. We are so pleased that Mum has settled down so well. Here is to that beautiful friendship.
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Review from Mike R (Son of Resident) published on 8 June 2023
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you so much for this great review. The quality of care is all down to a great manager and the staff team.
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Review from Michelle S (Daughter of Resident) published on 24 January 2023
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you for this great feedback. We are so glad that Mum has settled down so well and made so many new friends. This is wonderful.
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Review from S L (Daughter of Resident) published on 23 December 2022
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you so much for this review. So glad that your mother is very happy at Brookholme. We will continue to do our best.
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Review from Anne T (Cousin of Resident) published on 23 December 2022
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you so much for this very positive feedback. So glad that your cousin chose to stay at Brookholme and become part of our family.
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Review from Yvonne W (Daughter of Resident) published on 23 December 2022
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you so much for your wonderful feedback. We really appreciate this.
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Review from Neil M (Husband of Resident) published on 31 October 2022
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you so much for your great feedback. We are so glad that your wife is happy at Brookholme. We have a great staff team who always try and go above and beyond.
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Review from M W (Daughter of Resident) published on 6 October 2022
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Reply from Donna Redman, Manager at Brookholme Residential Home
Thank you so much for your feedback. We are happy to hear that our wonderful staff try and go above and beyond.
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Review from Caron B (Daughter of Resident) published on 11 September 2022
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you so much for your feedback. We are proud of our wonderful staff who try and go above and beyond. So glad that your mum is well settled and happy at Brookholme.
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Review from Trish S (Daughter of Resident) published on 1 September 2021
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Once again a big THANK YOU TO EVERYONE.
Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you so much for this wonderful review. We have a wonderful staff team.
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Review from Clive S (Son of Resident) published on 10 June 2020
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you so much for your review. Ths staff have worked wonders in such uncertain times.
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Review from Liz (Daughter of Resident) published on 10 June 2020
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you very much for this review. It is wonderful to know that you are happy with the care for both of your family members.
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Review from Joan R (Niece of Resident) published on 4 June 2020
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Reply from Hanif Ladhani, Director at Brookholme Residential Home
Thank you very much for your review. Feedback helps us to improve our service for the benefit of all our residents.
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The Review Score of 9.8 (9.767) out of 10 for Brookholme Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.867 for Brookholme Residential Home is calculated as follows: ( (92 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Brookholme Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jun 2022
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