Butterley House

Coach Road, Ripley DE5 3QU
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8.1 12 Reviews
  • Butterley House, Ripley
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Care Provided by Butterley House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Janice Greaves (Home Manager)
  • Admission Criteria
    • We are COVID 19 FREE and are accepting new clients
    • Ages 55+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Butterley House

  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £980
    • Self-Funded Residential Dementia Care £850 – £980

  • The fees are based on room type selected and needs required by the resident. Fees are negotiable with the Care Manager.
  • (these prices are only a guideline, please contact Butterley House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is allowed at any times but is discouraged during mealtimes.


  • Parking

  • Car parking is available


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Butterley House Reviews (12)

8.1

Butterley House has a Review Score of 8.1 (8.062) out of 10, based on 2 reviews in the last 2 years. Over all time Butterley House has 12 reviews.

Overall Experience

  • 6
  • 6
  • 0
  • 0
  • 0

Date Published

12
0
2
2
10

Review from Stephanie P (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of my mum's life was significantly enhanced by being at Butterley House. Because she felt loved and cared for there, I believe she lived quite a bit longer than she would have done. All the staff are excellent, that I came across, including the kitchen staff and others. Not long before she
died, Mum said it felt like being in a family. I know that is what she had missed and really wanted.

Reply from Emma Parker, Manager at Butterley House

Thank you very much for your kind words. Your mother was a lovely lady and would be greatly missed.


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Review from L G (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Butterley House for two years. I am extremely happy with them. The staff are brilliant, cleaners brilliant, cooks and gardener brilliant. The home is very clean and welcoming. I cannot thank them enough, nothing is too much trouble. Thank you everyone. I have no hesitation at recommending
Butterley House and have already done so to friends. Thank you everyone.

Reply from Emma Parker, Manager at Butterley House

Thank you for your kind words.


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Review from D W (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Butterley House for a few years now, and the care he receives is outstanding. The staff are truly amazing, from cleaners, gardeners, cooks and care staff; they all do their jobs to the highest of standards. I am informed of any alterations to his care or medication or any illnesses,
and they tell me straight away. The home is clean, welcoming, fun, and a great place to live. They go that extra mile.

Reply from Emma Fenn, Registered manager at Butterley House

Thank you very much for your feedback; this is very much appreciated. I am pleased you are happy with the service we provide; we all take pride in our work, and it is always to a high standard. Fantastic feedback!


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Review from Sally M (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly, happy and calm place, this home is safe and spotless with the smiley staff! Each member of the Butterley House team works hard, patiently and with good cheer to care for the resident's needs. My dad required an urgent move from an unsuitable home. The management team were very understanding
and swift to give support to enable this to happen. Sadly, the Covid virus meant that our family never met the other residents, but we appreciated that Covid safety at the home was excellent. My dad's well-being was always considered, and medical advice was sought whenever needed. Living away from Ripley, my daily check-in phone calls were always welcomed by the staff. The app was also a useful way to keep in touch with how my dad was feeling. I would definitely recommend this home to anyone needing care.

Reply from Emma Fenn, Registered manager at Butterley House

Thank you for your kind words. Unfortunately, at the time, the visiting guidelines were limited due to the rise of Covid cases. This meant we were able to have visitors within the home, which were restricted to residents' bedrooms only and not in communal areas. As these restrictions have been lifted, we welcome families to visit their loved ones in the areas they feel most comfortable. Really pleased that you were using the care plan app to access your dad's records. Thank you once again for your kind feedback; this is very much appreciated.


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Review from G B (Wife of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since arriving, he has been made to feel welcome and has settled in well. He is catered for well with the interests he has.

Reply from Usha Bailey, Director at Butterley House

Thank you very much for your feedback. It is much appreciated.


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Review from C S (Daughter of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good. Attention to detail is great. The care assistants are so caring and helpful. My mum always seems happy and well looked after. The home is very clean and all staff are very professional at all times.

Reply from Usha Bailey, Director at Butterley House

Thank you so much for your kind feedback. The staff and the new management team work very hard and will really appreciate your comments.


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Review from Abigail P (Granddaughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with Butterley House. The staff are lovely, the home is clean and the care that my grandma receives is fantastic! Could speak more highly of this home and would recommend to other family and friends

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Review from Julian A (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall our experience of Butterley House has been outstanding and the communication from staff during the Covid 19 outbreak in the UK, has been brilliant and kept families keeping in touch if needed by "Face time" App. The care that the staff give my mother is second to none - I know as my Mam would
tell me, if otherwise. Thank you to Butterley House.

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Review from Jean G (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Butterley House has provided good care for my mum who is ninety six years old. She has been a resident for just over a year now.
It was a very hard decision to put mum in a home but she has settled in quite nicely.
The staff are always helpful with mum and she always looks clean and tidy when we go
to see her. If there is a problem it is soon sorted out.
Mum loves her food and the meals are excellent - she always clears her plate!
Now it is under new management the home is run more efficiently, a lot more activities for the residents and for families to join in as well. Mum enjoys her bingo on Sunday afternoons!
Her room is kept very clean and tidy and has en suite facilities. Mum likes spending time in her room watching the television and listening to her radio when she wants to have time on her own.
I would like to add that Butterley House is 'home from home' and I know mum is safe at all times.

Reply from Usha Bailey, Director at Butterley House

Thank you so much for taking the time to post a review. We are glad that you are happy with the care your mum is receiving, and that the improvements we have made and continue to make have been noticed. Our staff do a wonderful job in difficult circumstances (especially at the moment) and we really appreciate your kind words.


From all at Butterley House.


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Review from Christine S (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the change of ownership and local management, this care home has been transformed, both in respect of the care the residents receive and by the refurbishment of the building.
The staff are caring, attentive, friendly and respectful to both residents and visitors alike. As a regular visitor, I
see firsthand how they work as a team and nothing is too much trouble for them. They certainly work very hard to ensure the needs of residents are met.
My mother is a resident in Butterley House and I am very satisfied with how she is looked after. I trust the staff to ensure she feels comfortable, settled, supported and made to feel a valued individual.
Entrusting others with the care, safety and well-being of a loved one is excruciatingly difficult but I am completely comfortable with my mother living in the home. I have no hesitation whatsoever in recommending Butterley House to anyone in this onerous position.

Reply from Usha Bailey, Director at Butterley House

Thank you so much for taking the time to post a review. We are delighted to hear that you are happy with the care your mum is receiving, and that the improvements we have made and continue to make have been noticed. Our staff do a wonderful job in difficult circumstances (especially at the moment) and we really appreciate your kind words.
From all at Butterley House.


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Review from Lindsey R (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly environment. Residents are treated with affection and respect. There is laughter, and the staff seem happy. There are ongoing improvements which have made a big difference. The management team are professional, friendly and have a clear plan of how they want things to be run, which is
evident when you visit.

Reply from Usha Bailey, Director at Butterley House

Thank you so much for taking the time to post a review. We are glad that you are happy with the care your mum is receiving, and that the improvements we have made and continue to make have been noticed and made a difference. Our staff do a wonderful job in difficult circumstances (especially at the moment) and we really appreciate your kind words.
From all at Butterley House.


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Review from Patricia (Daughter of Resident) published on 17 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home offers outstanding care. My mother was a resident for just over 6 months and suffered with Alzheimer's Disease. The staff went to incredible lengths to make sure that she settled and felt secure, and the love and attention that was given to her was outstanding. She has unfortunately now
passed away, but during her time at Butterley House, she felt she was with friends and was very attached to the staff members, who were so very kind to her


I will always be eternally grateful to everyone at Butterley for ensuring that my mum's last months were happy and she was care for, as it got too much for her to stay at home with my 86 year old dad.


I would wholeheartedly recommend this home to anyone that has to make the heartbreaking decision to let someone else look after their loved one.


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Current Review Score: 8.1 (8.062)

Overview of Review Score

The Review Score of 8.1 (8.062) out of 10 for Butterley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Butterley House is calculated as follows: ( (16 Excellents x 5) + (8 Goods x 4) ) ÷ 24 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.395 Points relating to the number of positive Reviews for Butterley House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 2 Positive Reviews ÷ 7.4 = 0.27

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Butterley House

What types of Care is Butterley House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Butterley House provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Butterley House have?

There are 37 Single Rooms.

What are the Facilities & Services at Butterley House?

Own Furniture if required, Pet Friendly (or by arrangement), Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Butterley House to the centre of Ripley?

1.0 mile(s) as the crow flies, distance by road may be significantly further.