Review from R P (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience

When I enquired at Codnor Park Care Home, if my mother could become a resident, I was greeted with the most open response from everyone I met.
Mum was very frail, but very aware of the kindness and consideration she received from all staff. Her particular desires were accommodated, with a positive

can-do attitude.
'Not a problem' to any request was always the answer.
When Mum became seriously ill, she returned from hospital to the nursing home next door.
The care she received was compassionate and of the highest standard, until the very end.
The staff not only looked after my mum, but the whole family too.
Thank you for this level of care.
I would certainly recommend both establishments, without hesitation.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for sharing your positive experience with Codnor Park Care Home. It's great to hear how the staff went above and beyond to provide compassionate care for your mother and support for your family during a difficult time. We will make sure to pass on your review to the care home to recognise and appreciate their dedication. Your recommendation is valuable and may help other families in similar situations. Thank you once again for taking the time to share your experience.

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Review from A B (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience

Following a speculative visit, where a member of staff happily showed us around and let us see the available rooms, to a quickly arranged visit and assessment of Dad's needs and offer of a place at Codnor Park, staff have been open and engaged. This holds from the managers to care staff, cleaners, laundry,

and kitchen staff (not forgetting the decorators who moved a van to allow parking.) Dad managed the transfer and was able to settle quickly. On visits, he's content, appropriately dressed and clean. Assistance with mobilising is sensitively and consistently delivered. Medical input has been sought appropriately and health needs supported.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for sharing your positive experience with Codnor Park. We're delighted to hear that the staff, from the managers to all the different departments, have been open, engaged, and accommodating. It's heartwarming to know that your dad was able to settle in quickly and is content, appropriately dressed, and well taken care of... We will continue to strive to maintain this level of care and service for all our residents. Thank you for choosing us and thank you again for taking the time to share your feedback!

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Review from B S (Friend of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience

I have visited my friend on a couple of occasions since he moved into the home. He has found it quite difficult to settle in the home, but the staff have been very caring, and patient and got to know his character and his needs. On one occasion they accommodated his free spirit by taking him on one

to one walk around the grounds, to help him feel calm. He enjoys being outside, so staff are encouraging him to help plant up the raised beds in the garden. The staff are very kind to him.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for taking the time to leave such a thoughtful review. It's heartwarming to hear that the staff at the care home have been caring and patient in getting to know your friend's character and needs. I'm glad to hear that the staff's kindness has made a positive impact. Thank you again for taking the time to leave us a review!

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Review from C W (Granddaughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience

My Grandma (recently blind but with full mental capacity) came to Codnor Park residential home whilst she recovered after breaking her hip in January. She returned to her own home (with carers popping in) and hated it. She requested to return here and sell her own home, as she feels so safe and cared

for by the wonderful staff. Now all the family can relax as we have the peace of mind she is cared for. Communication is fantastic and I am now moving my mother-in-law into their nursing home next door, as we have that much confidence in them (compared to previous experiences elsewhere).

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Review from J M (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience

I cannot recommend this home enough. Mum is spotlessly clean, well-fed, and best of all happy.
She's probably the happiest I have seen her since Dad died 18 years ago.
The home is cheerful and spotlessly clean also.
There are plenty of activities to join in with.
The staff goes above and beyond

to ensure all the resident's needs and expectations are more than met.
Well done, Codnor Park.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for sharing your wonderful feedback with us! We are thrilled to hear that your mum is happy, well-fed, and enjoying her time at Codnor Park. It's heartwarming to know that she is thriving and that the staff are going above and beyond to meet her needs and expectations. We appreciate your recommendation and are grateful for your kind words. Thank you for entrusting us with your mum's care.

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Review from L O (Daughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience

Nice, clean, friendly care home.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for your feedback! We are pleased to hear that you found our care home to be nice, clean, and friendly. We strive to create a welcoming environment for all residents and their families. If there is anything else we can do to enhance your experience, please let us know.

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Review from A W (Son of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience

All good! Mother's Day bistro brought Ma out! She's quite unsociable and imagine she's hard work sometimes. Then we see her smiling and talking with everyone! Good to know she's safe here. The home is great putting on so many activities for the residents and we're sure she's happy (when we're not around!).

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

That's wonderful to hear! It must be comforting to know that your mother is in a place where she feels safe and happy. It sounds like the bistro outing was a great opportunity for her to socialise and enjoy herself. It's nice to see her smiling and engaging with others. Thank you so much taking the time to leave us a review!

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Review from Julie B (Cousin of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience

This home is marvellous! The staff work tirelessly to make sure the residents are beautifully looked after and entertained. The home itself is spotless, and always smells beautiful! The residents washed and dressed well and always entertained, with the many events that happen at the home. I really would

recommend this place! Well done to all staff! They are led well and all staff work really hard! Well done Codnor Park!

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Review from N W (Grandson of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience

All in all, it has been a very positive experience for my grandad.
There are some brilliant staff at Codnor Park who go above and beyond, keep me informed of any issues and help Grandad with care needs.
Grandad is always happy to stay at Codnor Park and from our conversations he is having a good

time. Just one thing Grandad says “The fish and chips on a Friday could be better.”
Thank you to everyone at Condor Park for the support with my grandad.

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Review from J S (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience

We have been at the home visiting Dad when activities have been taking place and all the residents have enjoyed them. The staff really entertain the residents and go above and beyond.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for sharing your positive feedback! It's wonderful to hear that your dad and all the residents are enjoying the activities at the home. I will make sure to pass along your kind words to the staff, who are dedicated to entertaining and caring for the residents. If you have any other feedback or specific stories to share, please feel free to let me know.

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Review from Nikki B (Granddaughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience

Amazing staff, everybody who works at the home is just so helpful and caring. They make my grandma's day and look after her 24/7. The communal areas and bedrooms are spotlessly clean and well-appointed. There are a variety of activities and day trips and the food on offer is great quality. Thanks so

much for making my family happy, you are all a real credit to the work you do and it doesn’t go unnoticed.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you so much for your kind words and feedback! We are thrilled to hear that you and your family have had such a positive experience with our staff and the care provided at our home. We take great pride in creating a warm and welcoming environment for all our residents and it is wonderful to hear that this has been reflected in your grandmother's care. Your words truly motivate us to continue providing the best care possible. Thank you for recognizing our hard work, we really appreciate it!

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Review from Sarah R (Friend of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience

Always welcome when visiting.
Clean and fresh surroundings, beautiful gardens.
Rooms made personal and always clean and tidy.
Always doing activities for all abilities and day trips relatives included.
Good communication when needed with illness/need for review or hospitalisation.
Residents treated

with kindness and respect.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for your great review! We're glad you always feel welcome and appreciate our clean surroundings, beautiful gardens, personalized rooms, and activities. We prioritize communication, kindness, and respect for our residents. We'll continue to provide exceptional care and service.

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Review from Christine Ann R (Niece of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

It’s so lovely seeing photos of my auntie she’s so happy. When I visit she can’t wait to tell me what she’s been doing. The staff are always friendly. Any problems they ring me straight away. My auntie enjoys her meals too. I’d just like to say thank you.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for your kind words about our services and staff. We are so glad to hear that your auntie is happy and well cared for at our facility. It's our priority to ensure that our residents are content and that their loved ones are informed and involved in their care. We appreciate your feedback and are grateful for the opportunity to care for your auntie.

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Review from Lorne W (Son of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience

We are extremely happy with Codnor Park. The staff are all so friendly, helpful and attentive. Mum receives excellent care and I would have no hesitation in recommending Codnor Park to anyone. Keep up the good work, it's a pleasure to see you all when we visit!

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Review from Linda W (Wife of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience

Very helpful and considerate staff.
Friendly atmosphere. Knowledgeable staff who create a safe and secure atmosphere for residents. The meals are varied and nutritious. The activities staff always seem to have something planned to entertain and engage the residents.

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Review from Kathryn W (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience

Wonderful, caring, patient staff. The residents' needs and desires are always of top priority. The home is welcoming, exceptionally clean and bright. The management team ensure you are kept in the loop of all care decisions. The whole team feel like a family. It is always a pleasure to visit.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for your kind words! We are thrilled to hear that you had such a positive experience at our home! Our staff truly care about the well-being of our residents and aims to create a welcoming and clean environment for everyone. We strive to keep our communication transparent and involve families in care decisions. It's heartwarming to know that our team feels like a family to you. We look forward to your next visit!

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Review from Lynn D (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience

Staff very friendly and supportive, also kind and caring.
Confident that my relative’s needs are well cared for, including medical needs and daily living activities.
There are other extra treats, such as regular hair and nail care, as well as lovely entertainment.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for your positive feedback! We are delighted to hear that you find our staff to be friendly, supportive, and caring towards your relative. We also strive to provide additional treats such as hair and nail care services, along with entertainment, to enhance the overall experience for our residents. If there is anything else we can do to improve your relative's stay with us, please do not hesitate to let us know. Thank you for entrusting us with their care.

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Review from MARK H (Son of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience

My father was placed in another home on respite care, a care home which we were very unhappy with. Both the manager and staff were extremely helpful in assisting us to get Dad moved to Codnor Park. The help they provided was caring, clear and crucial to us as a family. While we could tell the facilities

at Codnor Park far exceeded our experience with the respite care home, it was following Dad's move we fully understood and appreciated the exceptional level of care provided. Dad was treated as an individual with care, dignity and understanding. The whole family were totally happy and looking forward to visiting Dad in surroundings which felt like home. Sadly Dad unexpectedly passed away after only a short stay. We can't thank the manager and all the staff enough and wish we had been given longer to get to know them better.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for sharing your feedback with us. We are deeply sorry for the loss of your father and offer our heartfelt condolences to you and your family.
It warms our hearts to hear that our team at Codnor Park was able to assist you during such a challenging time. Providing exceptional care with compassion, dignity, and understanding is at the core of what we do, and we are grateful that your family felt this during your father's time with us.
We appreciate your kind words about our facilities and the level of care provided. Your feedback motivates us to continue our commitment to providing the highest standard of care to all our residents.

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Review from Susan J (Daughter of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience

I have found the care home excellent in every way.
The staff efficient and very friendly. The home very clean. Food good.
My mum has only been there two weeks, but the difference it has made to her is marvellous. She has been cared for and has been taken out.
I cannot praise this home enough.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for sharing your positive experience at Codnor Park! We are thrilled to hear that you have found the staff efficient and friendly, the home clean, and the food good. It's wonderful to hear that your mum has already seen such a positive difference in just two weeks and has been well taken care of and even taken out. Your kind words and praise mean a lot, and we are so glad to have been able to provide excellent care for your loved one. If you have any other feedback or suggestions, please feel free to let us know. Thank you for choosing our Codnor Park Care Home.

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Review from K N (Granddaughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience

Codnor Park was home from home for Grandpa for the majority of 2023 until he passed away. They cared for him with respect, dignity and love. I was very nervous of Grandpa going into care having never experienced it with a relative before but the whole experience was made easy by the great team at Codnor

Park.
Grandpa was a real cheeky chappie but due to dementia his behaviour could be challenging at times but the staff took it all in their stride and were amazing with.
In his final days, the love and care they gave Grandpa I will forever be grateful for along with the support they gave me as I sat at his side.

Reply from Phoebe Booth, Media and Community Relations Manager at Codnor Park Residential Home

Thank you for sharing your experience with Codnor Park. It's heartwarming to hear that your grandpa received such compassionate care during his time there. It's great to hear that the team went above and beyond to ensure his comfort and well-being, even during challenging moments. Thank you again for taking the time to leave us such lovely feedback!

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Codnor Park Residential Home

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