Coxbench Hall

Alfreton Road, Coxbench, Derby DE21 5BB
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8.1 19 Reviews
  • Coxbench Hall, Derby
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Care Provided by Coxbench Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Owner
  • Coxbench Hall Ltd
  • Person in charge
  • Ann Henshaw (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Coxbench Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,149 – £1,259
    • RESPITE Self-Funded Residential Care £1,225 – £1,344

  • Rates include everything apart from - Hairdresser, Chiropodist and your own personal newspaper if required.
    (trips out in our own bus are also included in the weekly costs)
  • (these prices are only a guideline, please contact Coxbench Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no set visiting times. Families can come and go as they please and visit in any area of the home. Residents are able to go out with their visitors.


  • Parking

  • Secure off-street parking for around 16 vehicles. Additional on-street parking directly outside the Home for a further 6 vehicles.


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Coxbench Hall Reviews (19)

8.1

Coxbench Hall has a Review Score of 8.1 (8.131) out of 10, based on 2 reviews in the last 2 years. Over all time Coxbench Hall has 19 reviews.

Overall Experience

  • 13
  • 5
  • 1
  • 0
  • 0

Date Published

19
0
0
2
17

Review from Judy B (Friend of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all friendly and welcoming to both visitors and residents. There are sometimes issues with staffing particularly at busy times.

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Review from Susan P (Friend of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm welcome when visiting or having the resident out for a few hours. Telephone calls are always answered professionally and messages are passed on to the resident when applicable. My friend is very happy there and food is excellent. She is well looked after and staff treat her with dignity
and love. Many activities take place but my friend prefers to sit and read as she has arthritis in her hands.
The only thing not 100% is not enough staff sometimes, overnight staff are well paid but not much public transport to get them there. Must remember too that Coxbench Hall Care Home is a care home, not a nursing home.

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Review from Louise B (Next of Kin) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed at Coxbench Hall for respite care a couple of times this year and I cannot speak highly enough about this home. The carers are wonderful with the residents - they genuinely care for them and are always friendly and helpful. The food is of a high standard and Mum always misses her
three-course lunch when she has to go home! She loves the daily activities too particularly the baking club. Every time my mother comes, there seems to have been improvements to the communal areas whether somewhere has been decorated or new equipment - there was a new TV in the conservatory on my mother's last visit. Most importantly of all for me though, it feels like a safe, caring environment and I am confident Mum is receiving the best care during her stays.

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Review from R K (Daughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by the care, respect and dignity given to my mother, and she is very pleased with it and continues to thrive and enjoy herself after almost two years here. They have been very strict about visiting during and since Covid in an effort to keep residents Covid-free.
My mother takes
part in all the activities offered but would like to have more opportunities to go on visits away from the home, which are limited due to them having only one minibus.

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Review from Anne O (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into Coxbench Hall three months ago, after a short spell in hospital. The staff were very helpful with this transition, visiting him in hospital to assess him and make sure that they could meet his needs. We had to choose a home at short notice, and we are very glad that we chose Coxbench,
as their care of Dad as an individual has been excellent. He has settled very quickly and is happy there. After his hospital stay his mobility had reduced, but we have seen a great improvement since which suggests that the staff encourage him to move around.
Whenever we visit or call the staff are very pleasant, and all seem to know Dad. We know that he can be stubborn, but they approach him with patience and kindness!
There were some communication issues regarding hospital appointments initially, but these seem to have been resolved now.

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Review from Sue C (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has flourished during her residency at Coxbench Hall. The care is perfect for her, with someone on-hand to help her whenever she needs it. Her room is simple but perfectly adequate for her, and she loves her new life.
She is getting three proper meals per day, and the company she gets from
the staff and the other residents has made her life easy again.
Thank you to all the staff and management who have had a very difficult time coping with the pandemic over the last few years, but they have always been able to put the needs of the residents first.

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Review from A M (Son of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Unfortunately, the sales rhetoric doesn’t match the reality. It’s not feebly admitted but the facility is/was understaffed and this pays forward into the level of care able to be given. I was also quite surprised by the low quality of the decor.

Reply from Ann Henshaw, Registered Manager at Coxbench Hall

Thank you for your review. As you are aware we are a residential home within an original Georgian grade 2 listed hall and are constantly renovating and looking for suggestions as to how to improve our home. Unfortunately, we didn’t get a chance to do our usual respite survey with your loved one where we gain feedback on all aspects of the home including the décor and staffing levels. This survey gives us insight from the user perspective and most suggestions are implemented. Please come and visit as the door is always open. We would welcome a visit to meet you and discuss your observations.


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Review from Gill B (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Coxbench Hall Care Home for the past few months. It was an anxious time for Mum and all the family making the decision about her move into care but all the management and care staff were helpful, friendly, sensitive and caring during the process. We cannot believe the difference
it has made to Mum and how she has settled in, made new friends and feels safe and cared for in her new environment. Safety appears to be a high priority and our family feels reassured that Mum has the best of care at the same time as providing her with compassion, dignity, respect and choice. Staff are always friendly and welcoming and genuinely seem to have their residents' welfare at heart. Well done and thank you to the whole Coxbench team.

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Review from S H (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted in February and taking into account the 'settling in' period, my mother has been treated with respect, dignity and with her best interest at heart. The safety procedures at this home are of a high standard in that if my mother was to fall, the staff are there almost immediately.
This gives me great peace of mind. The staff seem to regard themselves as extended family. I am highly satisfied.

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Review from Heather G (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is really happy and settled at Coxbench Hall. Initially, he was a daycare user and had some respite stays and loved the activities, the themed dinner evenings and the wonderful staff. He has been in full-time care almost a year now and is very content. Furthermore, how they have responded to
the Covid crisis is outstanding and their introduction of technology to support residents is amazing. My dad can’t wait to get off the phone when I call but I think he quite likes to see me on the iPad! I can highly recommend Coxbench.

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Review from Sally O (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how highly our family would recommend Coxbench Hall for anyone considering moving loved ones into a care environment.
Coxbench was home to Mum before she sadly passed away and Dad continues to comfortably reside there. The home has a feeling of belonging as carers work with a
passion to provide outstanding care catered to each individual.
There is literally never a dull moment as residents are invited to enjoy the gardens, take a bus trip or explore new or treasured hobbies. The monthly calendar is always full of activities ensuring everyone is entertained. At this time of Covid, staff have worked tirelessly as a team to ensure residents are protected and the strictest of safety measures are in place. We are updated by daily videos and also offered video chats and window visits.
Finally, the home is beautiful, clean and welcoming to all. We feel residents are truly treated as family and because of this, it provides a smooth transition from their previous home.

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Review from S G (Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a pleasant and comfortable residential home. management always will to sort out or advise on any concerns, The staff are very helpful, caring and willing to go the extra mile.
Extensive grounds offer plenty of opportunity for exercise e.g walking.
This is my fifth stay and each return feels
like coming home.

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Review from Andy B (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love shown by all the staff to both our parents has been such godsend to us a family, knowing their safe and well is a massive help to us. We couldn't ask to find a more caring home.
From when Mum and Dad both entered the home, it's been exceptional.

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Review from Joanne T (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coxbench Hall has looked after my mum and dad fantastically. I can’t fault them. The care they give each resident is second to none. They treat each resident as an individual and are aware of all their individual needs, likes and dislikes. They always have time for the residents and relatives. Nothing
is to much trouble, and “the door is always open” if we have any queries or concerns, which are dealt with quickly and efficiently.
During the Coronavirus crisis, the staff have been amazing ensuring that relatives have been updated daily with videos and pictures, which is very comforting when we can’t physically see them.
Coxbench Hall treats residents and relatives as part of the family, which I feel is very important when looking for a care home for a loved one.

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Review from Rebeca W (Daughter-in-law of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was a resident at Coxbench. All the staff were amazing and made his final few months on this earth the best he’d had in years. He was so happy at Coxbench and this showed. Amazing care!

Reply from Kirsty Hitchin, Manager at Coxbench Hall

It was an absolute honour and pleasure to care for him. He was such a gentleman and we miss him dearly! Thank you for your kind words; it's wonderful to know that he was so very happy here.


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Review from Andy W (Son of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident at Coxbench for 18 months and she was very well looked after and very happy there.
She was in the latter stages of dementia and the care and stimulation she received was great.
She received end of life care at Coxbench Hall and was treated with dignity and respect by
all the staff who cared for her.

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Review from Christina L (Granddaughter of Resident) published on 26 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home, welcoming and clean. No care home smell, always an open door policy. My nana is really well looked after and very happy. Carers are brilliant, this is a very expensive care home but we wouldn't want her anywhere else.

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Review from Joyce D (Daughter of Resident) published on 24 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are treated with dignity and care. When residents request help it is dealt with immediately. Food and drink are always available not just at set times. Since I have been visiting Coxbench Hall when I have had a query or question it has always been dealt with promptly and effectively. Residents
always seem happy and my relative settled much better than I thought she was going to.

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Review from Janet P (Daughter of Resident) published on 8 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking out for Mum. It's great that she is there among so many kind and stimulating people, and not stuck on her own somewhere where nobody takes time for her. I am extremely happy with the standard of care that Mum gets, and appreciate the dignity she is given at such a vulnerable
stage of her life. Well done Coxbench Hall team.

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Current Review Score: 8.1 (8.131)

Overview of Review Score

The Review Score of 8.1 (8.131) out of 10 for Coxbench Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Coxbench Hall is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.381 Points relating to the number of positive Reviews for Coxbench Hall is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 2 Positive Reviews ÷ 7.8 = 0.256

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Coxbench Hall

What types of Care is Coxbench Hall registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coxbench Hall provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Coxbench Hall have?

There are 39 Single Rooms.

What are the Facilities & Services at Coxbench Hall?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coxbench Hall to the centre of Derby?

4.9 mile(s) as the crow flies, distance by road may be significantly further.