The Firs Residential Home

9 Stevens Lane, Breaston, Derby DE72 3BU
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9.9 55 Reviews
  • The Firs Residential Home, Derby
The Firs Residential Home, in Derby, is a specialist home with an interior and staff team that are ideal for helping adults diagnosed with dementia and other mental health conditions.

Staff are well trained and vetted for their suitability to the service's objectives, working to detailed records that allow them to understand the needs of each resident.

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Care Provided by The Firs Residential Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Firs Care Home Ltd
  • Person in charge
  • Josie Wilson (Manager)
  • Admission Criteria
    • All clients subject to pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for The Firs Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £948
  • (these prices are only a guideline, please contact The Firs Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times 9 am to 10 pm.


  • Parking

  • Private car park at the front of the house.


The Firs Residential Home Reviews (55)

Total of 55, showing 1-20
9.9

The Firs Residential Home has a Review Score of 9.9 (9.898) out of 10, based on 25 reviews in the last 2 years. Over all time The Firs Residential Home has 55 reviews.

Overall Experience

  • 49
  • 5
  • 0
  • 1
  • 0

Date Published

55
8
25
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30

Review from Anne N (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the Firs Residential Home for a month now. It took her a little while to settle in but now she is really happy and is looking really well. The staff are all very friendly and very caring and are happy for us to visit whenever we want. There is a lovely homely atmosphere here and nothing
is too much trouble. Everything is sorted out for my mum's needs so we don't have to worry. I would highly recommend it.

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you for your kind feedback Anne, it is much appreciated. I will be sure to pass this feedback on to the team.


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Review from J W (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

"A Home Full of Care and Compassion"
The Firs Care Home has been exceptional in every way. The staff are warm, attentive, and truly go above and beyond to make residents feel comfortable and valued. The atmosphere is welcoming, with a real sense of community and care. We are particularly grateful for
the weekly ward round as my grandad has a few medical issues.
The activities they offer keep everyone engaged and happy. My loved ones has thrived here, and knowing they're in such good hands gives our family peace of mind.
Thank you to the amazing team at The Firs for your dedication and hard work-you truly make a difference!

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Review from Jenifer B (Niece of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Firs Residential Home has been exceptional in providing care for my aunt. The manager is incredibly dedicated, ensuring every aspect of the home runs smoothly and residents' needs are always prioritised. The owner is very hands-on, regularly engaging with our family, which creates a personal and
welcoming atmosphere. The care staff deserve the highest praise, they work tirelessly and can't be faulted. Their kindness and compassion towards my aunt are evident every day, and it's clear they genuinely care about her well-being. The team goes above and beyond to ensure she feels comfortable, valued and supported. Communication with the staff has been excellent, they keep us updated and are always willing to listen. The home itself is clean, well-maintained, and has a warm, family-like environment. My aunt is doing so well and is always speaking positively about the staff. I can't thank The Firs enough for their outstanding care. Highly recommended!

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you for your kind words, your feedback is much appreciated.


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Review from J H (Aunt of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend this care home. The members of staff are extremely caring, warm, nurturing and professional.
Very safe and homely environment is provided. The service received is truly appreciated. Thank you.

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Review from S S (Daughter of Resident) published on 26 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the quality of care our father has experienced at The Firs. We cannot thank the staff enough for their kindness, helpfulness and compassion. They truly go the extra mile. It is extremely noticeable how well the residents are cared for by the knowledgeable and experienced staff
and we were particularly impressed by the home's cleanliness and facilities for its residents. We would highly recommend The Firs.

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Review from B B (Friend of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into The Firs Care Home, the atmosphere was warm and inviting, and the staff exude a genuine sense of compassion that is hard to find in any care setting. It's not just a care home; it feels like a second family. The first thing that struck me was the cleanliness and organisation
of the facility. The Firs is meticulously maintained, providing a safe and pleasant environment for its residents. The common areas are bright and cheerful, filled with laughter and the sounds of engaging activities. I noticed that every corner of the home is designed with the residents' comfort in mind, from the cosy lounge areas to the beautifully landscaped gardens where residents can enjoy the fresh air.
What truly sets The Firs apart, however, is the exceptional level of care provided by the staff. Each caregiver I encountered was not only highly skilled but also incredibly attentive and genuinely interested in the well-being of the residents.

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you for your kind words, I will be sure to pass this review onto our staff who work incredibly hard.


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Review from M A (Granddaughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been wonderful for my grandmother. The team are very supportive and very hands on. They work exceptionally hard to make sure my grandmother is looked after. The management are amazing and are always available if we need any help or have any questions. All of the team are trained and highly
qualified and this is reflected in the quality care provided.

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you for your review, we truly value all feedback from families. Your grandmother has settled in so well!


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Review from B B (Friend of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe this residential care home truly stands out for its commitment to providing great care for its residents. My friend's granny enjoys her time here and every time we visit she shares so many things that cheer her almost every day. So far, the dedicated staff go above and beyond to ensure that
residents feel valued, comfortable, and well-supported. This care home's attention to personalized care creates a place where residents not only receive excellent support. The facilities are beautifully maintained and most thoughtful activities seemed to further enhance the quality of life for the residents. It's clear that this care home prioritizes dignity, respect, and the well-being of its residents, making it a trusted and cherished place for those who call it home.

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you so much for your kind words and for taking the time to share your positive experience. It means the world to our entire team to know that we are making a difference in the lives of our residents and their families. We strive to provide the best possible care and a warm, supportive environment, and it's wonderful to hear that this has been your experience. Your feedback motivates us to continue delivering the high standard of care that every resident deserves. If you ever have any further suggestions or thoughts, please don't hesitate to reach out. We are always here to listen and improve.


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Review from Richard M (Grandson of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Struck with very homely atmosphere supported by the wonderful staff. A* in every way and our grandfather loves it there. We were concerned at first about putting him in to care, but the staff have alleviated all our concerns. Thanks to you all for doing a fabulous job and going the extra mile.

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you for your lovely review, your recognition of our efforts is very much appreciated.


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Review from A G (Granddaughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been at The Firs Residential Home for over 6 months now, and we couldn't be happier with the care she receives. The staff are kind and attentive, and the facilities are always clean and welcoming. We appreciate the regular updates and personalised care plans. Highly recommend!

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Review from M B (Friend of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is professional, well equipped and is excellent for those who are in need. From the management to the supporting staff, everyone can be communicated to. The facilities and safety of the building are up to standard and I appreciate those for making it safe.

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Review from Kate W (Friend of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit regularly here and I am always impressed by how caring and attentive everyone is. My friend seems very well looked after and happy in their environment. There is always people available for support and the staff are exceptional.

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Review from A M (Grandson of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding Care and Compassion! We couldn't be more grateful for the exceptional care my grandmother received at The Firs Residential Home. From the moment she arrived, the staff welcomed her with warmth and professionalism that made her feel right at home. The caregivers went above and beyond to ensure
her comfort and well-being. They took the time to get to know her personally, understanding her needs and preferences. The level of attention and kindness she received was truly heartwarming.
The medical care provided was top-notch. The nursing staff were always attentive, making sure her medications were administered on time, and they were quick to respond to any health concerns. Knowing that she was in such capable hands gave our family immense peace.
In summary, The Firs Residential Home exceeded all of our expectations. My grandmother felt loved and well cared for during her stay, and we are deeply thankful to the entire team for their compassion and dedication.

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Review from G L (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

In recent months there has been a steady decline in my mother's care due to new management. The staff levels have decreased putting everyday care under pressure. The ratio of carers to residents is unacceptable to the point where I have had to remove my mother from this care home which has caused distress
and more confusion. The management are non-existent and there's nobody to talk to. Complaints have been ignored.

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

While we welcome feedback, it is only necessary I respond to your claims that led to your mother's departure. Since the home came under new ownership & management, we have faced challenges in establishing communication & cooperation with you regarding your mother's wellbeing. When asked to provide next of kin contact details and proof of LPA, you declined, you have declined to attend any of the residents and relatives' meetings, nor have you reached out to management to discuss any concerns. I was also concerned when you removed your mother from the home without informing management. A discharge must be conducted safely particularly concerning medication, which was still at the home. When I raised this with you, you responded that it was none of my concern. I do appreciate the 5-star rating you gave for care. We work extremely hard to ensure the wellbeing of all residents, your recognition of this is a true and accurate reflection of the home overall.


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Review from S R (Friend of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited The Firs residential home, and I must say I am absolutely impressed with how amazing it is. First of all the staff do an amazing job with caring for the residents and are always so attentive to their needs. I am very impressed with how the facilities are spotless and well-maintained,
and the residents seem joyful and well-cared for. Another reason I am impressed with The Firs Residential Home is that they provide amazing activities for the residents and encourage them to take part. They use the facilities to their full advantage.
I highly recommend this care home for anyone looking for quality care for their loved ones!

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you for your kind review. We strive to uphold the highest standards of care for our residents. I will pass your kind words onto our staff.


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Review from T D (Friend of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend recently stayed and I cannot fault the service they experienced, they had no complaints.
Lovely environment and great staff who were polite, caring and provided my friend with the support they needed during their stay.
My friend was sceptical at first but didn't want to leave towards the
end.
Thank you so much!

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Review from A M (Granddaughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited The Firs residential home and was very impressed. The staff are friendly and attentive, creating a warm and welcoming environment. The facilities are clean and well-maintained, and the residents seem happy and well-cared for. I highly recommend this care home for anyone looking for
quality care for their loved ones.

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Review from A S (Next of Kin) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a really caring facility that takes customer satisfaction and safety as their priority. I believe the level of facilities provided and the space inside the rooms are excellent. It's a great facility.

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Review from I A (Son of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm and welcoming with excellent facilities. All the staff are caring and supportive and nothing is too much trouble. Special mention to the home manager who helped us through a difficult time. Dad is settled and our family are reassured he is being taken care of well.

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Review from Elizabeth B (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very fortunate to be a resident in this care home for the last couple of years. I have nothing but praise, admiration and gratitude to all the staff who work at The Firs.
The care home is relatively small compared to other homes I have visited which I believe makes it feel much
more homely. The staff work hard to provide activities for the residents encouraging as many as possible to participate and keep them stimulated and active. They make use of the garden during the finer weather and have held excellent music performances both inside and outside.
The standard of food and the way it is served to residents is excellent and those that can are encouraged to eat at the dining table affording them the dignity they deserve.
The Firs is in the centre of the village and residents that are able will often be taken to village locations close by.
I couldn't have found a better home for my mother and am truly grateful that we chose The Firs.

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you for your review, I will be sure to pass your kind words on to our team.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for The Firs Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for The Firs Residential Home is calculated as follows: ( (276 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 293 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Firs Residential Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Josie

Josie Wilson

Job Title: CQC Registered Manager

Joined: 2024

Josie Wilson brings over 10 years of dedicated experience in the healthcare and residential care sector. She holds a Level 4 NVQ and is a certified Registered Manager, ensuring the highest standards of care are maintained within the facility.


Josie has demonstrated ability to lead and manage a multidisciplinary team effectively, promoting a positive and supportive work environment. She has strong clinical knowledge and understanding of best practices in residential care, ensuring optimal health outcomes for residents. Josie is proficient in ensuring compliance with CQC regulations governing residential care facilities.


Josie has brought with her a proactive approach to identifying and addressing challenges, and implementing innovative solutions to enhance care delivery and resident satisfaction. She has recently introduced many changes to modernise and upgrade the home, including digitising social care records.


Josie is compassionate and empathetic towards the needs of residents, treating each individual with dignity, respect, and kindness. Moreover, she is a strong advocate for resident rights, autonomy, and quality of life, ensuring their voices are heard and their preferences are respected.


She is dedicated to continuous learning and professional development, staying updated with the latest trends and developments in the residential care sector as well as preparing to complete her Level 5 NVQ.


Josie Wilson is committed to creating a nurturing and supportive environment where residents feel valued, safe, and empowered. She believes in fostering a culture of excellence, compassion, and collaboration, striving to enhance the overall well-being and quality of life of each resident under her care. Josie has the full support of both Directors in ensuring we commit to delivering the highest standard of care possible.


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Barbara Hamilton-Silva

Job Title: Team Leader

Joined: 2019

Barbara has a background in hospitality after spending over ten years running a hotel in Sri Lanka. She brings a warm, enthusiastic approach to the home. Barbara is now the medication lead, she will oversee the training and supervision of medication administration. Barbara is very passionate about care and is detail-focused.


Frequently Asked Questions about The Firs Residential Home

What types of Care is The Firs Residential Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Firs Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Firs Residential Home have?

There are 24 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Firs Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Firs Residential Home to the centre of Derby?

6.8 mile(s) as the crow flies, distance by road may be significantly further.