The Firs Residential Home

9 Stevens Lane, Breaston, Derby DE72 3BU
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9.9 55 Reviews
  • The Firs Residential Home, Derby
The Firs Residential Home, in Derby, is a specialist home with an interior and staff team that are ideal for helping adults diagnosed with dementia and other mental health conditions.

Staff are well trained and vetted for their suitability to the service's objectives, working to detailed records that allow them to understand the needs of each resident.

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Care Provided by The Firs Residential Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Firs Care Home Ltd
  • Person in charge
  • Josie Wilson (Manager)
  • Admission Criteria
    • All clients subject to pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for The Firs Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £948
  • (these prices are only a guideline, please contact The Firs Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times 9 am to 10 pm.


  • Parking

  • Private car park at the front of the house.


The Firs Residential Home Reviews (55)

Total of 55, showing 21-40
9.9

The Firs Residential Home has a Review Score of 9.9 (9.898) out of 10, based on 25 reviews in the last 2 years. Over all time The Firs Residential Home has 55 reviews.

Overall Experience

  • 49
  • 5
  • 0
  • 1
  • 0

Date Published

55
7
25
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30

Review from L W (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more happy with the care my mother has received here. The accommodations are wonderful and feel very homey. The staff have been so kind and accommodating - nothing is ever too much for them. I feel such peace of mind knowing my mum is somewhere like this and receiving the best care possible.
I could not recommend The Firs enough for their compassionate and warm approach to care.

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Review from S S (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my father has received over the past 6 months since he moved into the care home. The staff are efficient and caring with regard to both residents and their families. They are so compassionate, loving and caring and it is the staff who have made this care home the special
place it is. We were very impressed with the welcoming, comfortable, clean and well-maintained environment, from the moment my father moved in. I have been included in all decisions on my father's care and communication, in general, is excellent.

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you for leaving such a lovely review, our staff are dedicated to ensuring the residents are well looked after and family are included in all aspects of decision making.


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Review from S S (Friend of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank you all for the care you gave my dear friend whilst she was at Firs care home. When considering a care home, what was really important to her was to have a really homely atmosphere. This, together with the excellent care she received, made all the difference to her.

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you for your review, our staff work very hard to create a home away from home.


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Review from T S (Nephew of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at The Firs for several months now. It was a big decision for him to go into a care home, however I feel at ease knowing he is safe and cared for by all the staff.
The new manager and owners has resulted in a tremendous improvement. They are attentive and friendly like
all of the staff.

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you for your kind words, we are very pleased to hear he has settled in well and that you are pleased with the care that he is receiving.


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Review from G H (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Firs for several years now, the care she has received has been exemplary. It's a really lovely home which feels like a home away from home. I would highly recommend. The staff are so caring and have been wonderful throughout her stay.

Reply from Josie Wilson, Registered Manager at The Firs Residential Home

Thank you for your wonderful feedback, I will be sure to pass your kind words on to the staff.


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Review from Deborah B (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the Firs Residential Home relaxed, caring and respectful of the people they are caring for.

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Review from Rachael C (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for two months and has settled so well. We know she is well looked after and we feel she is safe and secure, and getting all the help she needs. Our stepdad has enjoyed having lunch with her. The staff who look after mum are incredibly kind and always make us feel welcome when
we visit.

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Review from Lee B (Son of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the staff at this beautiful care home who took care of our mum. The amount of care and in some cases, the love she felt was truly amazing and I will forever be grateful to you all. In the last week of her life, all of our family were able to come and go and stay overnight so
someone was with Mum until she passed and the staff did everything they could to make us comfortable. I would recommend The Firs to anyone who needs care. Thanks again.

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Review from Julie B (Daughter-in-law of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank this care home enough for how they cared for my mother-in-law right through until her end of life care. They went above and beyond not only for her but for us all, as a family. They treat everyone there as family and were always welcoming, even when they were busy looking after and caring
for everyone else. They are all amazing and my mother-in-law loved being there and loved the staff, so thanks again from the bottom of our hearts we are truly thankful.

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Review from Craig B (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The amount of care provided was amazing, not only to my mother at the end of her life but to all the family, who were allowed to stay by Mum's side until she passed. Anything we needed was given, no matter when. I am so grateful to all the staff for all they did during Mum's stay and I cannot thank
you enough.

Reply from Yvonne Dunbar, Director/Manager at The Firs Residential Home

Thank you so much for the lovely feedback. I know all the staff will appreciate it, as they all like to go that extra mile for the people they care for. We all try to be one big happy family.


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Review from M M (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who has been at The Firs for over five years, has just celebrated his 100th birthday. I am sure that it is the excellent care provided by The Firs that has enabled him to pass this huge milestone. When he came here, he was in poor health, having looked after my mother day and night for some
years. I would like to thank the staff at The Firs not only for laying on a wonderful celebration for him, but also for their devoted care of him. I am so grateful to you all.

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Review from Sarah S (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother (RIP 24.06.2021) received wonderful love and care at The Firs Residential Home. I am so happy that she spent her final days there. The staff were incredibly caring, professional and understanding. Her room was very clean and comfortable, with all her own home comforts around her. She
was treated with compassion and dignity throughout her stay. I could not be happier with this home and would thoroughly recommend.

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Review from Julie H (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff. Very caring and keep the residents well looked after. Excellent with personal hygiene and make sure the residents have clean clothes on at all times. Food is excellent with a varied choice of menu. My father needs a lot of care at night time and the staff respond to him very quickly,
as soon as he puts his feet out of bed, which gives me great peace of mind. Covid rules followed to the book (which keeps the residents as safe as possible). Overall, a very caring home.

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Review from Chris B (Son of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad lives in The Firs. He is a difficult character and this is compounded by dementia. My mother lives in a different care home because their needs conflict. The care Dad gets is perfect for him and I am happy that he is cared for in an understanding and considerate way. Dad chose The Firs over some
more modern settings and I have to agree that his last lucid decision was a sound one!

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Review from B C (Son of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home providing high levels of support and care. Very good management of the Covid situation during difficult times.

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Review from Diane W (Daughter-in-law of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Firs Residential Home has the air of a relaxed country hotel from a bygone era when things were done properly and people genuinely mattered. The staff are mostly local, some have worked there for over 20 years and they treat the residents with respect and kindness. There is a lovely sunny garden
and residents are encouraged to get outside for fresh air whenever the weather permits. There is a gazebo for inclement summer weather. The local doctors' surgery works hand in hand with the home and offers an excellent support service. The residents have no time to be bored as frequent celebrations are held. Whether it be a residents birthday, St Georges day or anything in between. There is an in-house salon for that feel great factor. My mother in law says they offer "good plain food" just as I like it but the regular updates on social media show plenty of treats too.

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Review from T L (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been resident for a few months and due to Covid, I have not seen her room. The rooms I can see through the windows look very nice. Mum comments on how good the food is and has settled very well.

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Review from David W (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Firs has a homely feel and all the staff have made every effort to make my mother welcome and keep her occupied. It has been a difficult time during the pandemic but they have found ways to allow safe visits. This is a really caring home that I would have no hesitation in recommending.

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Review from Angela H (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Firs is an extremely welcoming place and you can feel the love as soon as you enter. The staff are very friendly, helpful and considerate of all the residents' and visitors' needs. The food is freshly prepared and of very good quality. My mum is very happy and because of that, I am happy.

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Review from Jane K (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at The Firs for 18 months. She is well looked after and as far as I'm aware, all her needs are met. It's been strange times as of late, so regular visiting/contact has been affected. When visiting wasn't allowed, weekly Facetime sessions were booked. The staff are extremely
approachable and easy to get on with. I wouldn't hesitate to contact The Firs if any issues or problems occurred.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for The Firs Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for The Firs Residential Home is calculated as follows: ( (276 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 293 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Firs Residential Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Josie

Josie Wilson

Job Title: CQC Registered Manager

Joined: 2024

Josie Wilson brings over 10 years of dedicated experience in the healthcare and residential care sector. She holds a Level 4 NVQ and is a certified Registered Manager, ensuring the highest standards of care are maintained within the facility.


Josie has demonstrated ability to lead and manage a multidisciplinary team effectively, promoting a positive and supportive work environment. She has strong clinical knowledge and understanding of best practices in residential care, ensuring optimal health outcomes for residents. Josie is proficient in ensuring compliance with CQC regulations governing residential care facilities.


Josie has brought with her a proactive approach to identifying and addressing challenges, and implementing innovative solutions to enhance care delivery and resident satisfaction. She has recently introduced many changes to modernise and upgrade the home, including digitising social care records.


Josie is compassionate and empathetic towards the needs of residents, treating each individual with dignity, respect, and kindness. Moreover, she is a strong advocate for resident rights, autonomy, and quality of life, ensuring their voices are heard and their preferences are respected.


She is dedicated to continuous learning and professional development, staying updated with the latest trends and developments in the residential care sector as well as preparing to complete her Level 5 NVQ.


Josie Wilson is committed to creating a nurturing and supportive environment where residents feel valued, safe, and empowered. She believes in fostering a culture of excellence, compassion, and collaboration, striving to enhance the overall well-being and quality of life of each resident under her care. Josie has the full support of both Directors in ensuring we commit to delivering the highest standard of care possible.


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Barbara Hamilton-Silva

Job Title: Team Leader

Joined: 2019

Barbara has a background in hospitality after spending over ten years running a hotel in Sri Lanka. She brings a warm, enthusiastic approach to the home. Barbara is now the medication lead, she will oversee the training and supervision of medication administration. Barbara is very passionate about care and is detail-focused.