Gresley House

Market Street, Church Gresley, Swadlincote DE11 9PN
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8.9 30 Reviews
  • Gresley House, Swadlincote
Gresley House, in Swadlincote, has a versatile living environment, ideal for older adults looking for a safe and secure retirement home, with assistance from skilled and friendly professionals.

The interior also suits those with mobility issues and care workers are highly trained, which includes a focus on quality dementia care practice.

Both short and long-term needs are welcome and a day care service is also available to the local community which adds to the atmosphere of the home.

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Care Provided by Gresley House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jemma Melon (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Gresley House has restricted visiting during Covid 19 and will follow government guidance please see gov.uk website for latest details. There is a visiting room and the home will adhere to testing of residents, staff and visitors. Please contact the home direct for more details


  • Parking

  • Parking on site for disabled drivers, alternative free parking is available close to the home.


Gresley House Reviews (30)

Total of 30, showing 1-20
8.9

Gresley House has a Review Score of 8.9 (8.909) out of 10, based on 5 reviews in the last 2 years. Over all time Gresley House has 30 reviews.

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  • 4
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Review from D W (Son of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum says her stay was very good. Staff great and the care was spot on.

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Review from A S (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum who has dementia is really happy at Gresley House she loves the staff/management. Mum is looked after really well by all staff. We regularly visit her and are very happy with the care that she receives.

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Review from S M (Granddaughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed at Gresley House for three weeks whilst I was on honeymoon. My nan had lots of visitors whilst at Gresley House who all fed back to me telling me that my nan was happy. She loved all the staff, she enjoyed the food being served. My nan was poorly while she was on respite and immediately
action was taken to ensure she was treated correctly.

Reply from Julie Penn, Registered Manager at Gresley House

Thank you for your kind words, it was a pleasure to take care of her.
Congratulations and we wish you all well for the future. From us all at Gresley.
God bless.


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Review from Linda W (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and a fantastic place.
Lovely, friendly and caring staff.
Mum calls it her other home and family; it's lovely to see Mum so happy.
Thank you, everyone; it's so appreciated.

Reply from Julie Penn, Registered Manager at Gresley House

Thank you so much for your kind words. This means a lot to us all. It's more than a pleasure to look after Mum.


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Review from Valerie I (Sister-in-law of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being diagnosed with Vascular Dementia, it soon became obvious my sister-in-law could no longer live alone and needed 24/7 care.
Gresley House welcomed her as a resident 20 months ago, and she soon settled in under the loving care of all the staff.
In my opinion, they go above and beyond looking
after the residents making sure they see to all their needs.
She is content and safe in the care of the amazing staff at Gresley House.
Thank you all so much.

Reply from Julie Penn, Registered Manager at Gresley House

Thank you for the lovely comments and for taking the time out to complete this review for us. It means a lot to all of us here at Gresley House.
Thank you as well for all your support; looking after your loved one is more than a pleasure.


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Review from Gaynor (Daughter of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very traumatic bringing my dad (who has vascular dementia) to a Care Home that we were unable to visit beforehand because of COVID-19. The staff at Gresley House have been wonderfully caring and have done their utmost to keep me and my siblings informed and to enable us to speak to him regularly.
He is being very well cared for and from what we hear from him, the food is excellent and the staff are always very kind. He has done some painting, made some bird feeders, decorated Chinese lanterns and decorated an Easter hat and often plays draughts. They have from time to time sent us photos of him and we are well informed also via our personal WhatsApp group. If ever dad has fallen, they have been quick to tell us and we feel that we can entrust him to their care with total confidence. Thank you so much to you all for looking after him with dignity and loving care.

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Review from Corinne M (Daughter of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day that my Dad (who has vascular dementia) arrived to live at Gresley House, I have been thoroughly impressed with the care he has received from the lovely staff here. They have been amazing! The communication with my siblings and me about how my Dad is getting on has been excellent.
We’re always kept informed on his well-being. I’ve visited Dad as often as possible and he has settled well. I can sense that he feels at home here. He’s always loved his food too and says that the meals here are excellent. Our grateful thanks to the team.

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Review from R B (Son of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional, caring and have genuine feelings for the care of people in the home. Plenty of activities for residents to enjoy. Food is very good. Staff are very easy to talk to and eager to answer any questions.
Very good residential home and very clean.

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Review from Sandra H (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say many thanks to all the carers/key workers who work extremely hard not only for my dad but also for all of the other residents, also have managed from isolating themselves from Covid-19, have managed to keep the home and residents safe, with not having one case of Covid-19 in
the home.

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Review from Lauren (Granddaughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gresley House is the home of my grandmother. We have peace of mind that she is somewhere safe and at home, my grandmother has dementia and can’t remember much but one thing she never forgets is how much she loves living at Gresley House. When I visit Gresley House it seems to me like one big family
of people, everybody is so lovely and welcoming. Thank you so much for taking care of my grandmother and supporting us as a family. You have given us peace of mind. It has also been relieving to know that the safety of my grandmother has been maintained through the awful pandemic we are facing. Thank you so so much. All the best.

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Review from Mary S (Wife of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased with how my husband is being cared for. The staff are helpful and friendly and I cannot fault the home. It is so clean and my husband is very happy. I feel as though he is safe and I no longer have to worry about him! Also great value for money.

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Review from Lorraine K (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into the care home at the end of December 2019. As I was shown around I was extremely impressed with how clean everywhere was. The lounges and his bedroom looked very comfortable and homely. The carers have been outstanding, they soon got to know my dad and pay him so much attention.
He loves music and they are always having a sing-along and dance with him, play his favourite songs and make him feel very special. He just loves being in their company and all of our family are so grateful in the knowledge that he is happy and being well looked after. We are given updates as to how he is and we can ring and Facetime him, which has been so comforting with not being able to see him during the Coronavirus pandemic. Since being in the home he has picked up no end, he sleeps well, eats lovely meals in the nice dining area, bought homemade cake, hot/cold drinks to him when relaxing in the lounges, where there are large TV's to watch. I cannot credit the care home and staff enough.

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Review from John T (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was welcomed into Gresley House just after Christmas of 2019 following a very difficult period for the entire family.
Despite never being away from his wife and home and being diagnosed with dementia he has settled in wonderfully, much to the relief of the whole family.
The quality of
loving care he has received has been exceptional.
Due to the current pandemic, we've been unable to visit for several weeks but the family are able, thanks to the staff, to have regular virtual visits.
It is clear that my dad is happy and well cared for, albeit still very upsetting to see his dementia taking hold of him in this cruel way.
Without the care and help and professionalism of the entire team at Gresley House, I really don't know how the family could have coped. We knew very little of this awful illness which is slowly taking our Dad away from us but thanks to Gresley House they are helping my dad to live what time he has left with dignity.

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Review from Valerie P (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Gresley House since March. I am extremely pleased with his care and how the staff have helped him to settle in. Nothing is too much trouble. Obviously, in these times of lockdown, we have not been able to visit but we can ring and speak to him whenever. The staff are always friendly
and helpful on the phone. I think the staff do a tremendous job. I would highly recommend the home to anyone.

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Review from D H (Husband of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and satisfied with the way my wife has been looked after. Any problems were sorted out quickly, couldn't ask for more.

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Review from M P (Son-in-law of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are excellent, the food is very good and with the new manager in place you can see the difference. I would question if there were enough staff on nights to cover the home in general.

Reply from Jenny Tivey, Registered Manager at Gresley House

Thank you so much for your review, feedback is vital for quality monitoring and I will pass your comments onto the team. I would like to assure you that we are fully compliant with night staffing hours and we can discuss this further at any time. I will also add night staffing hours and procedure to the next residents' meeting. Many thanks.


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Review from H B (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the home to be a caring place for mum. Food and the cleanliness of the home is excellent. Any problems are dealt with straight away. All the staff are very good and make you feel welcome when visiting.

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Review from P C (Husband of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The house is very clean.
The staff are very tidy and smart.
They are very helpful.
The room my wife is in is very clean and airy.
Very good value for money.

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Review from Vera P (Respite Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't know what to expect. I went for 2 weeks whilst I had my bathroom made into a wet room. I had to stay another 5 days because it wasn't finished. Everything was superb, a beautiful room with a large television, very comfy single bed and the staff were excellent, nothing was too much trouble.
The food was to die for. It was just like a holiday. I have COPD and hardly any balance. Meals were brought to my room when I wanted - everything was excellent. If I needed a home, I'd go there for good.

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Review from William J (Son of Resident) published on 19 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gresley House provides excellent care for my father, who has some physical disabilities as well as Alzheimer's.
The care, food and environment have improved immensely over the last few years.
The activities and events are stimulating and enjoyable for us all.
My family and I are always made welcome
and are always offered tea and cake.
I heartily recommend Gresley House to anyone looking for a homely, friendly care home.

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Current Review Score: 8.9 (8.909)

Overview of Review Score

The Review Score of 8.9 (8.909) out of 10 for Gresley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Gresley House is calculated as follows: ( (49 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.176 Points relating to the number of positive Reviews for Gresley House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 5 Positive Reviews ÷ 7.4 = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Gresley House

What types of Care is Gresley House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gresley House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Gresley House have?

There are 35 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Gresley House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Gresley House to the centre of Swadlincote?

0.7 mile(s) as the crow flies, distance by road may be significantly further.