Gresley House

Market Street, Church Gresley, Swadlincote DE11 9PN
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8.9 30 Reviews
  • Gresley House, Swadlincote
Gresley House, in Swadlincote, has a versatile living environment, ideal for older adults looking for a safe and secure retirement home, with assistance from skilled and friendly professionals.

The interior also suits those with mobility issues and care workers are highly trained, which includes a focus on quality dementia care practice.

Both short and long-term needs are welcome and a day care service is also available to the local community which adds to the atmosphere of the home.

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Care Provided by Gresley House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jemma Melon (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Gresley House has restricted visiting during Covid 19 and will follow government guidance please see gov.uk website for latest details. There is a visiting room and the home will adhere to testing of residents, staff and visitors. Please contact the home direct for more details


  • Parking

  • Parking on site for disabled drivers, alternative free parking is available close to the home.


Gresley House Reviews (30)

Total of 30, showing 21-30
8.9

Gresley House has a Review Score of 8.9 (8.909) out of 10, based on 5 reviews in the last 2 years. Over all time Gresley House has 30 reviews.

Overall Experience

  • 25
  • 4
  • 1
  • 0
  • 0

Date Published

30
0
2
5
25

Review from Pete (Son of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here from another home this year. I cannot fault the home, they care for mum so well, physically and emotionally. She has put on weight and is much happier. We do not have to worry about appointments and professional visits as they sort everything and just give us a ring to update us.

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Review from Suzie R (Great-Niece of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt is a resident of this home, the staff are friendly and helpful. The home also has events for residents and when it was my aunt's birthday they arranged a birthday cake for her which was really lovely.

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Review from Steve (Grandson of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We reluctantly placed my grandad at Gresley House when we could no longer meet his needs at home; We cannot fault the care he now receives, he appears happy and we can now spend quality time with him when we visit. The staff are very friendly and welcoming. The manager phones us herself to update us
on his health and well being. I would recommend Gresley House to anyone looking for a homely place for their relative.

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Review from Elaine D (Daughter-in-law of Resident) published on 16 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been a resident here for the past 2 years after initially going in for respite care and it quickly becoming clear that she would struggle to cope on her own at home. From the minute she has been here she has been treated with respect and care and the staff have taken the time to
talk to both her and the family to get to know us, and find out what they could do to make Mum's life as comfy as possible. Since Mum has been here her general health seems to have improved and I believe this is thanks to the attention she gets from all the staff.


In the last 2 years, the home has had new management and the house has been refurbished and it now has a warm and welcoming feeling. There is a lovely garden for the residents to enjoy and several community rooms for different activities.


Nothing seems to be too much trouble and any requests or problems are dealt with promptly and with no fuss.


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Review from Brian M (Brother of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my brother was in Gresley House a short while, I must admit he was looked after and cared for, we couldn't have asked for a better well run care home. The management and staff looked after him and us and kept us informed on his every need. Sadly he died on the 11th June but he was looked after
and made as comfortable as possible and he was treated in a sympathetic and caring way and would like to thank the manager and staff at the Gresley House care home.

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Review from Jill (Daughter of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum spent 2 weeks respite care in Gresley House. She needed support at night at very short notice. All the staff were very friendly and very caring towards her. In fact they were very caring toward myself as well. They would always offer me a cup of coffee or tea when I visited. Nothing seemed too
much trouble at all. There was always a positive, happy and welcoming atmosphere during the time she stayed.
My mum was given a room that had been newly refurbished. Although the single room had no toilet, there was a sink in the corner which was very handy for washing and cleaning teeth.
She had 3 ample meals throughout the day and plenty of opportunities for drinks whenever she wanted one.

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Review from Sam B (Friend of Resident) published on 18 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Friendly and warm staff. The recent renovations are looking superb and provides a clear message to welcome new guests.
There has recently been a new Manager appointed within the establishment that is keen to adhere all new legislation and keeping the property to the high standard
required.

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Review from Florence H (Granddaughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, polite, caring and good with the residents. It is a very good care home to be in. I would recommend it to anyone.

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Review from Alison D (Daughter of Resident) published on 30 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in Gresley House for several months, and the move has had a beneficial affect on her health and well being. Without exception staff are warm and welcoming, creating a very homely environment. Every effort is made to engage residents and relatives in day to day activities,
nothing is ever too much trouble. My mother's care plan reflects her individual needs and preferences and my observations are that care is delivered in a dignified and personalised manner.
Before moving in staff made us aware that there were refurbishment plans for the home which are currently being implemented.

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Review from Jane K (Daughter of Resident) published on 19 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Gresley House since June 2014 when she was diagnosed with profound dementia. It was a serendipitous find by my sister.
The first thing that attracted us to Gresley House was the friendly and caring attitude of the staff.
They get to know the residents, and their little
ways, and treat them according to their needs - always with sensitivity.
As a relative I am always treated with courtesy and offered refreshment.
At all levels the staff keep me informed of changes or needs relating to my Mother's care.


The home was taken under new ownership earlier this year and is currently being refurbished, new floors, new seating and more to come. The staff have also been undertaking courses to enable them to better understand and enable their day to day interactions with the residents.
I would have no hesitation recommending Gresley House.


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Current Review Score: 8.9 (8.909)

Overview of Review Score

The Review Score of 8.9 (8.909) out of 10 for Gresley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Gresley House is calculated as follows: ( (49 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.176 Points relating to the number of positive Reviews for Gresley House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 5 Positive Reviews ÷ 7.4 = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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