The Hawthorns

5 Burlington Road, Buxton SK17 9AR
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9.9 30 Reviews
  • The Hawthorns, Buxton
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Care Provided by The Hawthorns

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 34 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Wendy Critchlow (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for The Hawthorns

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,036 – £1,036
    • Self-Funded Residential Dementia Care £1,036 – £1,036
    • RESPITE Self-Funded Residential Care £1,036 – £1,036
    • RESPITE Self-Funded Residential Dementia Care £1,036 – £1,036

  • Residency agreements are subject to a financial calculation. A refundable deposit of 28 days plus the first month's fees are paid at the beginning of a new residence. Advance payment is made for each forthcoming 28 day period for the duration of the residency.
  • (these prices are only a guideline, please contact The Hawthorns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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The Hawthorns Reviews (30)

Total of 30, showing 21-30
9.9

The Hawthorns has a Review Score of 9.9 (9.909) out of 10, based on 13 reviews in the last 2 years. Over all time The Hawthorns has 30 reviews.

Overall Experience

  • 27
  • 3
  • 0
  • 0
  • 0

Date Published

30
4
6
13
17

Review from Andrew M (Son of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a number of years following several falls. Although her physical health is generally good she is no longer able to stand or move about on her own. The staff have been excellent in looking after her given the current situation.

Reply from Helen Bentley, Home Manager at The Hawthorns

Thank you for your encouraging review and heartening comments.


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Review from D S (Daughter-in-law of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very friendly and welcoming, kind and caring. My mother-in-law was looked after well during her week's stay at The Hawthorns.

Reply from Helen Bentley, Home Manager at The Hawthorns

Thank you for taking the time to review our home.


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Review from Hilary J (Niece of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hawthorns is a fantastic place for an elderly relative to stay in for respite care. The staff are so lovely and caring towards the residents. They encourage the residents to help themselves wherever possible, but are still happy to do anything that the resident feels is beyond their capability.
They are always available to take the time to update you on your family members situation. The room is lovely, clean and welcoming, and includes a small en-suite too. The meals are very good and there is always a choice available. The lounges are clean and welcoming, and there is a lovely conservatory in which to watch the outside world go by. There are also activities to take part in if you wish too. I would recommend this to anyone as a great place for your elderly relatives.

Reply from Allyson Attward, Head of Care at The Hawthorns

Thank you for your heartwarming comments, I will pass these on to the staff.


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Review from S M (Daughter of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reassurance on security starts at the front door with the sign in, bell call and staff welcome to this well-organised, lovely and clean home.
Carers always know in which attractive day room my mother is and how she is. My mother always looks clean and well cared for (supported by specialised bathrooms
and staff who care with dignity). My mother is invariably comfortably positioned in a high backed armchair on a pressure relief cushion with an activity in full swing. Every day a fruit platter is offered am and pm, tea/coffee/juice and a range of biscuits. Carers are constantly in evidence, supporting residents with varying needs. At meal times, residents are most kindly and effectively assisted into the beautiful dining room. Food is varied, looks and smells appealing. Recently my mother has not been well. The care and management team have worked diligently-promptly organising GP visits, medication, giving more care/attention and an alternative bedroom. This was to support her ergonomically, her failing spirits and to give us the opportunity to use the upper floor lounge and kitchenette with her.

Reply from Allyson Attward, Head of Care at The Hawthorns

Thank you for your very kind and warm comments, I shall pass these to the staff within the home. Myself and the team are so glad to hear that Mum is happy here and that yourself have faith and confidence with the care and support we provide.


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Review from B P (Daughter of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I find The Hawthorns very nice and the staff very helpful. The residents seem well fed and kept nice and warm (sometimes his bedroom seems cold).
My dad seems to have settled down to what he was which is a big help to the family so hopefully, he will come to accept that he has to be here.

Reply from Allyson Attward, Head of Care at The Hawthorns

Thank you for your comments. Whilst at times rooms may be slightly cooler than others, this is due to the high standards of cleaning and to ensure good ventilation. We also ensure we respect resident choices with their rooms, as we strive to deliver the highest standards of person-centred care and honour the resident's wishes. Thank you for your support and comments.


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Review from Helen E (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for several years and is well looked after. The staff are all very kind and caring.

Reply from Allyson Attward, Head of Care at The Hawthorns

Thank you for your kind comments, I will pass the comments on to the staff.


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Review from Sylvia C (Wife of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is both friendly and helpful and nothing is any trouble to the staff who are both careful and considerate to the residents.

Reply from Allyson Attward, Head of Care at The Hawthorns

Thank you for your kind compliments, I will pass these to the staff in the home.


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Review from Andrew S (Son of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I did quite a lot of research before deciding to have my father go into this nursing home. One year in and I remain impressed by the quality of care he is receiving. Care homes are not created equal. The Hawthorns is a cut above the rest.

Reply from Allyson Attward, Head of Care at The Hawthorns

Myself and all the staff at The Hawthorns are deeply happy that yourself and Dad are happy with the care. Thank you for your lovely comments.


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Review from Patricia M (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hawthorns is a very clean and comfortable place for my mum. All the staff including cleaners and kitchen staff are all friendly and very approachable. The facilities are excellent. My mum has a lovely room that overlooks The Serpentine and she has her own washing/toilet facilities. There is a lovely
dining and living room for the residents. They can eat what they like, there is always a good choice of menu. The care staff are excellent and have the patience of a saint.

Reply from Allyson Attward, Head of Care at The Hawthorns

We are so happy Mum enjoys The Hawthorns and that she feels well cared for.


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Review from K R (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well looked after and cared for at The Hawthorns. The staff go the extra mile to make him comfortable. He enjoys the activities and meals - especially his cooked daily breakfast.

Reply from Allyson Attward, Head of Care at The Hawthorns

We are so glad Dad is happy and feels contented at The Hawthorns. Dad sure does enjoy his cooked breakfasts.


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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for The Hawthorns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for The Hawthorns is calculated as follows: ( (140 Excellents x 5) + (14 Goods x 4) ) ÷ 154 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hawthorns is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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