Heather Vale

Heather Vale Road, Hasland, Chesterfield S41 0HZ
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9.9 49 Reviews
  • Heather Vale, Chesterfield
Anchor’s Heather Vale, in Hasland near Chesterfield, is a purpose-built home supporting up to 39 older people to live a comfortable lifestyle, as well as providing dementia care.

It is located within reach of local transport links and has a well-tended garden space for customers and their families to enjoy.

The home strives to deliver a range of residential care services, including convalescence care, respite care and long term care for those who can no longer look after themselves. Heather Vale continues to welcome new residents.

The Anchor care team gets to know customers and works with them to organise stimulating activities in the care home and local community, which match individual and group interests.

Each resident's individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Heather Vale

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Paige Williams (Manager)
  • Admission Criteria
    • Please contact Heather Vale directly to discuss your enquiry.
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1989

Funding & Fees Guide for Heather Vale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £920
    • Self-Funded Residential Dementia Care from £920
    • RESPITE Self-Funded Residential Care from £920
    • RESPITE Self-Funded Residential Dementia Care from £920

  • Colleagues at Heather Vale will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Heather Vale to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Heather Vale.


  • Parking

  • There is on site parking, including disabled spaces.


Heather Vale Reviews (49)

Total of 49, showing 1-20
9.9

Heather Vale has a Review Score of 9.9 (9.908) out of 10, based on 22 reviews in the last 2 years. Over all time Heather Vale has 49 reviews.

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Review from Karen M (Daughter of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather Vale Care Home, is a lovely place to visit and stay. There is always a warm welcome from the staff, who take time to chat with visitors and residents. My dad has been living here for a few months and it is so reassuring to see that he is well looked after and safe. He has a lovely room overlooking
the garden and enjoys the activities that take place at the home. There is always an activity in the home or a visiting entertainer, with live music.


The management staff are very approachable and I'm confident that they would deal with any issues, if I brought them up. Every month the staff check in with me and my dad to see how things are going. All in all, Heather Vale is a caring, welcoming and happy place with wonderful and hard working staff.


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Review from Linda M (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with Heather Vale, the staff are very friendly and can not do enough for you. They have regular chats with me about Mum's care and if there are any issues (which is not often) they are dealt with. I feel confident to approach the Home Manager with anything, she and the office staff
are always willing to listen and help.
Overall my Mum has thrived in the Home, she interacts more with people, she loves the staff who are very patient, kind, caring and gentle with her. She has put weight on since she's been there, which she needed to do, and the Activities lady is brilliant getting the residents involved in different activities which keeps their minds and bodies active.
Thank you to everyone there. I do highly recommend you to anyone who asks me about Heather Vale and the environment there. You are all doing a fantastic job and I feel happy and relaxed knowing my Mum is being taken care off by you all. I cannot express my gratitude enough.

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Review from Rose C (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather Vale is a lovely place to stay and visit.
Mum's room is light and roomy and able to have her own things around. Ensuite facilities were a very important factor when we were looking for long term care.
Staff are great. Kind and helpful.
The building is light and fresh and easy access for
all aids.
Activities in the lounge are accessible for all and are very good. The activities coordinator is excellent. Lovely gardens. Home to 2 ducks who waddle about and are well looked after.
The home is managed well. All the staff are very approachable.
Domestic, laundry, catering, all happy to help.
The maintenance man also very accommodating.
Choosing care can be a minefield of emotions.
To have some background is helpful.
Mum and I are very pleased with our choice.

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Review from K B (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather Vale is a very caring, friendly residential home where I can I see my mum has thrived since living there. The staff are very approachable, knowledgeable and eager to help with yours or relatives concerns.
The home has good core values such as dignity, diversity, sensitivity and kindness to
their residents.
The food is of a high standard with good choices for nutritional needs.
Mum's room has an ensuite, is very spacious and has a lovely view onto the back garden.
I would not hesitate to recommend this lovely residential home.

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Review from Mel F (Friend of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Heather Vale for five months. At 96 she had a number of complex needs including Vascular Dementia. The staff at Heather Vale provided excellent care for mum. They really looked after her and in many ways became her family. Their support in issuing medicines and prompt action in involving
wider medical services was excellent. Mum was particularly prone to falls and the staff supported her superbly, looking in on her every 30 minutes to ensure her safety. Mum was always made to feel welcome. I am particularly keen to stress the support given to my wife and I as mum neared the end of her life. Nothing appeared to be too much trouble and I know that a number of staff went that extra mile to ensure mum's comfort and welfare.

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Review from Elizabeth W (Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living here for nineteen months now and I am very happy. The carers are very caring and kind. I have a lovely room with an en-suite, it's like a little bedsit. There is also a big lounge where we can chat or watch television and have activities.

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Review from Angie F (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the environment, care and support my dad gets at Heather Vale. The staff are friendly, caring, supportive, respectful and dedicated. My dad is happy and settled. I can see that the lounge activities are varied and good even though my dad prefers his own company and television. Residents
choices are respected in the home. The environment is light and welcoming and well maintained. I would be happy to stay here myself if I had the need.

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Review from Anne W (Niece of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult time for my aunties and uncle with various health issues, they moved together into Heather Vale.
The home is lovely, well-decorated and maintained
The lounge area is great and leads out to a nice garden.
The staff are wonderful. They are very caring and considerate and keep me
informed if there are any issues to be aware of.
It is such a relief to know that they are safe and well and that all their needs are being met.
Couldn't ask for more.

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Review from D S (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel such relief knowing my mum is cared for and safe in the care home. I am able to discuss Mum's care with all staff who are very helpful with nothing being too much trouble for them.
I would also like to mention how all staff/managers made Mum's birthday special with banners, balloons and a cake,
such a kind thought.
Thank you all very much.

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Review from M K (Son of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was wonderful, they looked after my Mum with dignity. Nothing was too much trouble. The staff were always smiling and went out of their way to help residents.
Brilliant from start to finish.

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Review from Julie G (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a relief knowing my mum was well cared for and safe. Special mention to the manager and all the team for making Mum's birthday special with cards, flowers, cake and a ballon - it was such a lovely thought. All the staff are amazing and a credit to the home. Thank you all so much.

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Review from Margot T (Friend of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, courteous and efficient staff.
Nothing is too much trouble.
At last, the dining tables have clothes.
Keep up the good work; it makes a world of difference.

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Review from Andrea F (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Heather Vale because the staff are professional and very committed to the care and well-being of the residents.
The management team are approachable and responsive and I know my father, who has late Alzheimer's, is safe here.
He has been a resident since June 2021
and during this time I know that Heather Vale delivers personalised, high-quality care. Team leaders communicate well with families and address any concerns. Care plans are also regularly reviewed.
The food is appetising and home-cooked. The en-suite rooms are clean and residents can bring their own furniture and pictures if they want to.
The home has recently been redecorated and new furniture has been purchased for the lounge and family-style kitchens.
My father is always treated with dignity and respect. I am thankful that his complex needs are being met and that he is settled.

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Review from Reg B (Brother of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing, upbeat and positive staff - the sort of people that going the extra mile is part of their nature.
I am so grateful they have provided my brother a very comfortable and safe month.
The facilities of Heather Vale are very good, clean and well-managed. The people of the establishment
are a credit to society.

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Review from K H (Son of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Heather Vale Care Home for three months. She had to move from her housing due to the deterioration in her health as she has Alzheimer's disease.
At first, she had some difficulty settling in at the care home but the support she was given was excellent she is now happy
there and gets all the care she needs. Consequently, my life is now better knowing she is well cared for.

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Review from J T (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home and staff are very good. Mum is treated with dignity, and care and all her needs are cared for. I am kept up to date with issues concerning her. Sometimes she says the food could be a bit more varied but personally, I cannot comment on this as I am not there at meal times.

Reply from Paige Williams, Home Manager at Heather Vale

Thank you for taking the time to review Heather Vale. We are grateful for your kind words regarding our staff, and I will be sure to let them know. It is our privilege to provide the best care and support to our residents and their loved ones throughout their time living with us. Regarding meals, we change our menus every week and try our best to provide a good variation, of nutritional meals throughout the week, and do so with our resident's input. We welcome any suggestions our residents may have regarding our menu, and I will be happy to discuss any recommendations your mum would like to add to our menu, just let me know.


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Review from Martin H (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Heather Vale for almost 18 months until her recent death. Her ensuite bedroom was lovely and spacious. The menus looked great. We were impressed with the activities on offer to keep residents stimulated, such as crafts and regular entertainment. She was really well looked after. The staff
are caring and approachable. As a family, we have no hesitation in recommending this home.

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Review from Pauline S (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience is positive and satisfying to see my parent is receiving the best quality of care daily.
Staff alike are amazing, professional, kind, caring, great company with nothing too much trouble.
Management are wonderful too and the above comments apply to all. Thank you Heather Vale for
looking after my parent so excellently. It is a weight off knowing the home offers great care, comfort and reassurance. I rate you 100%! The activities patients receive are engaging and stimulating which is very important.

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Review from S D (Resident) assisted by family/friend published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent accommodation, very good and staff wonderful. Other residents very friendly.

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Review from J C (Niece of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie had been in Heather Vale for 3 years. The staff were always friendly to me. The staff were great with Pat they were friendly, and nothing was too much for them. They had some great laughs with her, they danced with her. The food was great, the place was always clean. At the end the staff cared
a lot for her, made her comfortable, and said their goodbyes. Some of them got close to her.
I would recommend Heather Vale to anyone.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Heather Vale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Heather Vale is calculated as follows: ( (240 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 262 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather Vale is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Frequently Asked Questions about Heather Vale

What types of Care is Heather Vale registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heather Vale provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Heather Vale have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Heather Vale?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Heather Vale to the centre of Chesterfield?

1.6 mile(s) as the crow flies, distance by road may be significantly further.