Heather Vale

Heather Vale Road, Hasland, Chesterfield S41 0HZ
Submit a Review
9.9 49 Reviews
  • Heather Vale, Chesterfield
Anchor’s Heather Vale, in Hasland near Chesterfield, is a purpose-built home supporting up to 39 older people to live a comfortable lifestyle, as well as providing dementia care.

It is located within reach of local transport links and has a well-tended garden space for customers and their families to enjoy.

The home strives to deliver a range of residential care services, including convalescence care, respite care and long term care for those who can no longer look after themselves. Heather Vale continues to welcome new residents.

The Anchor care team gets to know customers and works with them to organise stimulating activities in the care home and local community, which match individual and group interests.

Each resident's individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Show Heather Vale on the Map

Care Provided by Heather Vale

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Paige Williams (Manager)
  • Admission Criteria
    • Please contact Heather Vale directly to discuss your enquiry.
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1989

Funding & Fees Guide for Heather Vale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £920
    • Self-Funded Residential Dementia Care from £920
    • RESPITE Self-Funded Residential Care from £920
    • RESPITE Self-Funded Residential Dementia Care from £920

  • Colleagues at Heather Vale will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Heather Vale to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Heather Vale.


  • Parking

  • There is on site parking, including disabled spaces.


Heather Vale Reviews (49)

Total of 49, showing 21-40
9.9

Heather Vale has a Review Score of 9.9 (9.908) out of 10, based on 22 reviews in the last 2 years. Over all time Heather Vale has 49 reviews.

Overall Experience

  • 37
  • 10
  • 2
  • 0
  • 0

Date Published

49
9
18
22
27

Review from Vanessa B (Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With it being the start of winter and Halloween in October staff went to great lengths to decorate the lounge and foyer with bright autumnal decorations - many of which us residents helped to make. This interaction was excellent as it helped many dementia clients to join in, share, use their hands and
cautiously remember similar activities from their past. This was heartwarming to see and extremely cathartic for the clients as it made them feel useful and needed.
Staff also took a few able-bodied of us to a 1940s themed market in the local town and, again, this was perfect to stimulate affiliated minds and help the clients reconnect with the present through exposure to the past.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tabitha R (Granddaughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers here are so lovely, friendly and patient. I can’t thank them enough for their care and patience with my grandparents. They are amazing! The home and staff is lovely and I am happy my grandparents came to Heather Vale. Also there is always lots of activities going off. The garden is lovely
and the ducks!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise F (Granddaughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a traumatic respite period at a different home, I was nervous about looking anywhere else, but with Alzheimer's getting worse for my gran it was a need. From the moment we stepped in the door to view, I knew it was right, daft things like carpet on the floor, the furniture was clean and modern
but right for the age group. Staff were bustling about and clearly visible. Residents looked comfy, entertained and happy. They came to meet my gran in her own home to assess her needs and agreed to take her. From that day forward I relaxed, you could drop in whenever you wanted, so I felt there was nothing to hide. She was always clean, and colour-coordinated, which was a huge thing for my gran. She started to put on a little weight so I knew she was eating. There were always familiar faces and not a huge turnover of staff. They were entertained every day and it was lovely seeing pictures on social media of my gran joining in. The best decision I made was Heather Vale.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter H (Son of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered Heather Vale in the summer of 2020, after six months in a care home in Northumberland (respite care). She was moved here to be near to her immediate family. she has quickly settled into her new environment and is now contented! This is primarily down to the staff, who in my opinion,
have bent over backwards to accommodate her and make her feel part of the community, at an otherwise difficult period of her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A Y (Daughter of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management and staff, they have worked extra head through difficult Covid times and kept residents safe. All staff are very caring and welcoming. Management communication is very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well cared for. Staff attentive and willing to listen is help needed.
Would recommend but would point out that I thought it was very expensive. As I improved staff popped in less which I missed, but care did not reduce.

Reply from Sarah Lacey, Home Manager at Heather Vale

Thank you for taking the time to review Heather Vale and we are pleased you rate our staff and facilities as excellent. We have recently reviewed our activities with our resident’s input and have a daily, weekly and monthly activities programme. We have recently recruited a welfare assistant who will dedicate time to residents who do not wish to partake in group activities, and we will continue to listen to feedback regarding our activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda A (Wife of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very well looked after, mentally as well as physically. Although he has dementia and doesn't communicate well he always smiles when one of his carers enters his room. Heather Vale are very good at entertaining residents in spite of Covid restrictions. Any problems we have are quickly resolved
after speaking to the manager or team leaders.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula T (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really friendly and polite, also very patient, helpful, understanding and often with quite a dry sense of humour, which under the current circumstances is greatly appreciated, The care provided seems brilliant - and Mum can be difficult. There are no complaints with the food either, and
she has always been notoriously difficult to please! It's always very clean and organised; I have absolutely nothing to complain about.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew R (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather Vale is very clean, warm and very well run. All of the carers and staff are aware of my mum and her circumstances and requirements and are very attentive and caring to her. I would highly recommend this very friendly home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon B (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Heather Vale a couple of years ago. I wasn't sure he could ever settle having tried another care home where he became very agitated. He did settle and within a very short time thought he had been there for years. He has been very well cared for so that a great weight has been taken
from my shoulders. I have been so grateful over this last year for all the sacrifices the care staff have made in order to keep all of the residents safe. They have all been amazing. Dad's medical needs, as well as emotional needs, have been carefully met and I have always felt welcome when I have visited. I have also grown very fond of the other residents. I have missed them over the last year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Oli C (Grandson of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home have been excellent since grandad moved in during December 2020.
Due to the pandemic, we were able to visit the home before or during grandad's induction which made the transition challenging for grandad and his family. However, the home was fantastic keeping us updated on how
grandad was settling in and giving us ways to keep in touch with him throughout.
Now we are able to do in-home visits you can physically see how much improvement there has been in grandad's mental and physical health. He's happy, content and clearly well looked after.
The team demonstrate a genuine interest in grandad's wants and needs and have made a concerted effort to get to know him, his likes and dislikes which has built trust between everyone.
Thank you for taking such good care of him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz M (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It took mum a long time to settle, but from the start of her stay, the staff have kept me up to date with her progress. Just a few little communication glitches in the first two weeks. The first few weeks were so difficult but I was constantly reassured by professional, caring staff. They gave her a
fabulous birthday and although I was only able to 'window visit' she seemed happier than she has been for months. I have realised that it is not just the resident who needs care and support but we relatives too - and this is acknowledged. Thank you!
I am sorry that I am unable to make clear judgements on the sections below, as at the moment I have never been inside due to Covid restrictions.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B A (Wife of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because I was ill had to arrange a care home at short notice. Because he has to isolate, we couldn't visit, but he seemed to be happy there. He has dementia and incontinence problems, but they looked after him very well. Would not hesitate to let him go there again. Thanks to the great staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my care and my health was very well provided for. The food could not be faulted, and the staff were always kind and helpful. I certainly recommend this care home to anyone wishing to be really well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather K (Wife of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I had accepted allowing my husband to go into care for respite. He loved his room, settled in straight away and thought he was in a holiday hotel. Everyone made us feel welcome and at home. I had peace of mind, and he had excellent care and enjoyed his stay. Would highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Son of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at the home for about 20 months now, the care she has received in that time has been fantastic. Her room is always clean and tidy and the staff always willing to care for, support and entertain the residents.
Any organisation is only as good as its staff and they are tremendous. They
have risen to the challenges presented by the virus and found ways of relative sand loved ones contacting with the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark H (Son of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my Mum has lived at Heather Vale Care Home, she has been looked after with no issues. This was a particularly tender time for my mum as she has always had a fear of moving into a care home, but the staff at Heather Vale made her move in as comfortably as possible and have looked after her with
special care since she joined them. The Covid restrictions have obviously made contact harder than it would normally be but Heather Vale has made every effort to let residents see or talk to their family as much as possible. This is via visits either side of glass and more recently, garden visits at a social distance and they have backed this up with Facebook messager video calls and phone calls. My mum is very happy at Heather Vale and has told me she is happy that she made the move, so that speaks for itself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N A (Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, friendly staff.
Good experience, even during the covid19.
Happy and smiley staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alwyn F (Nephew of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt always had Heather Vale in mind for when she needed to leave her own home and is delighted to have a place. The home is secure with staff constantly having to stop what they are doing and open the main door but always do it with a smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan G (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I received the form Review Us at a difficult time when I am unable to visit Mum as usual due to COVID-19. The home has done very well to keep the home free of the virus but it is hard to gauge the atmosphere of the home or meet the new manager. Mum talks often of acts of kindness and helpfulness by
staff but she is experiencing lots of new and temporary faces who do not know her and this is a cause of anxiety for her. The problem with the time it takes to respond to the buzzer continues intermittently and this causes distress. I have expressed concerns about the activities to the team leader several times. Residents are given an interesting timetable and my Mum selects which of these she would like to go to. However, when she asks if they are taking place, often they are not. The room is well-appointed and my interaction with staff has always been positive. I do miss the relative meetings where concerns can be aired and also to assess whether these issues are experienced by others.

Reply from Julie Harrison, Manager at Heather Vale

Thank you for taking the time to review Heather Vale and we are pleased you rate our care/support as good. In order to cover annual leave and other absences, we have continued to ensure that we have the required number of staff to provide quality care and ensure the safety of our residents. We have continued to provide varied daily activities for our residents but respect their wishes if they don’t wish to participate. Once current restrictions on visiting are lifted, we look forward to restarting our relative and resident meetings. We have discussed your concerns and remain happy to continue to do this going forward at a mutually convenient time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Heather Vale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Heather Vale is calculated as follows: ( (240 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 262 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather Vale is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet