Hairdressing, chiropody and personal toiletries not included.
Holbrook Hall is flexible with visiting times, after all, it is the residents' home. Please call the home if intending to visit very early or late in the evening so the staff can be made aware of the visit.
There is ample on-site, free parking at the front of Holbrook Hall.
Holbrook Hall has a Review Score of 9.8 (9.753) out of 10, based on 31 reviews in the last 2 years. Over all time Holbrook Hall has 114 reviews.
Review from Christine B (Wife of Resident) published on 24 February 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for taking time to provide feedback about Holbrook Hall; we are so pleased to hear that you had a positive experience. Our team spend a great deal of time getting to know residents and their loved ones which enables them to provide truly person-centred care to individuals. We pride ourselves on delivering high quality end of life care in a warm, comfortable and homely environment, endeavouring to make difficult situations a little easier for all those affected. It was a pleasure to care for your husband. Best wishes from Holbrook Hall.
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Review from Vera H (Resident) published on 4 February 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for taking the time to provide feedback about Holbrook Hall. We're so pleased you chose to reside with us! Wishing you all the best during your time at Holbrook Hall.
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Review from Rachel M (Daughter of Resident) published on 3 February 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for your wonderful review of our lovely home. To hear your dad is content and at peace residing at Holbrook Hall makes all our hard work worthwhile. Best wishes from Holbrook Hall.
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Review from Martin A (Nephew of Resident) published on 29 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for sharing your experience of our lovely home. We encourage our residents to personalise their rooms to help make them feel truly at home and part of the wider community that is Holbrook Hall. We welcome all our visitors and treat them as we would our own family, involving them in activities and changes around the home. We hope to see you again soon! Best wishes from Holbrook Hall.
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Review from Jason G (Son of Resident) published on 28 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for sharing your review about our home; it has been shared with our dedicated team. It's reassuring to hear that your mum is settled, happy and interacting with her peers socially. We place heavy focus on social stimulation and realise the benefits to residents' wellbeing when encouraged to participate in meaningful activities. Best wishes from Holbrook Hall.
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Review from Hilary D (Daughter of Resident) published on 28 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for taking the time to review our home. Our recently refurbished dining room has been upgraded to include calming decor and comfortable dining furniture which is arranged to encourage social mealtimes, where residents can enjoy our varied menu whilst interacting with their friends. We're please to hear tour Mum is so happy living with us! Best wishes from Holbrook Hall.
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Review from Jane G (Daughter of Resident) published on 28 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for your review about our home. We are so pleased to hear your mother feels safe and is happy and cared for at Holbrook Hall. Our team spend quality time getting to know all of our residents on an individual level to ensure the best quality care is tailored to their personal needs and preferences. We aim to offer reassurance to the families and friends of our residents as we understand how difficult it can be to place a loved one in the care of others. Best wishes from Holbrook Hall.
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Review from Louise J (Daughter of Resident) published on 28 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
A lovely review of our service which is testimony to the hard work of our loyal team; thank you! We focus on promoting the independence of our residents and support positive risk taking to ensure they are able to lead the lives they choose with the appropriate level of support as required. Our activities co-ordinator works tirelessly to ensure the activities schedule is jam packed full, with something for everyone. We recognise the importance of maintaining links with our local community and the benefits on resident wellbeing of getting out and about and doing everyday things like going to the DIY store to choose paint or visiting the library - or the pub! Best wishes from Holbrook Hall.
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Review from L M (Daughter-in-law of Resident) published on 28 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for providing such a wonderful review about our lovely home. We recognise the importance of involving friends and family in all that we do and want residents to treat Holbrook Hall as 'home.' We regularly seek feedback from residents and relatives and make improvements and changes based on their views so that we provide a service that meets the needs of those we serve. It's so positive to hear your mother-in-law has experienced improved outcomes in relation to her mobility and alertness which tells us we're doing something right! Best wishes from Holbrook Hall.
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Review from Jillian B (Daughter of Resident) published on 23 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for the wonderful feedback about all aspects of the service we provide at Holbrook Hall which will be shared with our dedicated staff team. To hear that your mum is settled and happy, giving your family a sense of relief, in turn gives us great satisfaction in the job we strive so hard to do. Happy residents is our main objective! Best wishes from Holbrook Hall.
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Review from B S (Daughter of Resident) published on 22 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for sharing your experience of Holbrook Hall. We are pleased to hear that your mum felt happy, safe and secure in our care. We always endeavor to provide a home for life and pride ourselves in the excellent care and treatment our staff strive to deliver to our residents in the twilight stage of their lives. Best wishes from Holbrook Hall.
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Review from Steve A (Friend of Resident) published on 22 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for taking the time to review Holbrook Hall. Our dedicated team work extremely hard to create a warm and welcoming environment for all who pass through our doors. Time is taken to get to know each individual to ensure they feel a valued part of our care home community and we encourage active participation in activities and contributions towards change within the service to ensure everyone's ideas and input is taken into consideration. Best wishes from Holbrook Hall.
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Review from Susan M (Daughter of Resident) published on 22 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for the lovely feedback. We not only endeavor to support our lovely residents but also understand the minefield that relatives face in acting on their behalf so wherever we are able, we provide literature and online links to sources of support and signpost relatives to external agencies where appropriate to ease the process. It's reassuring to hear your positive experience. Best wishes Holbrook Hall.
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Review from David D (Nephew of Resident) published on 21 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for taking the time to review Holbrook Hall. We are so pleased to hear that you and your loved one are experiencing the friendly and supportive atmosphere that our dedicated staff work tirelessly to create. Our team strive to provide a homely environment that promotes social interaction and friendships where each person is encouraged to participate at a level they are comfortable with. Many hours were spent researching and planning our recent refurbishments to ensure they meet the needs and approval of our lovely residents and do not detract from the classic feel of our 17th Century country house style home, we are glad you like the finished look as much as we do. Best wishes from Holbrook Hall.
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Review from Cheryl R (Friend of Resident) published on 21 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for the lovely feedback about our service, we will share this with our wonderful team. At Holbrook Hall, we recognise the positive impact that social interaction and stimulating activities have on our residents' well being. Our Activities Co-ordinator is a rare find and goes above and beyond to ensure that an extensive activities programme is in place to meet individual needs, no matter how small or diverse. Our team of experienced Cooks provide a home-cooked, seasonal menu which is devised with input from our residents to ensure that all dietary needs and preferences are catered for and we love to try new cuisine on our themed days. It's reassuring to hear that residents speak fondly of our dedicated staff and of the home, this is what we set out to achieve. Best wishes from Holbrook Hall.
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Review from C J (Daughter of Resident) published on 21 January 2025
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Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for your lovely review of our service. We are pleased to hear of your positive experience, that your loved one is happy and your children enjoy visiting too. We have quiet areas for residents to receive visitors and have stock of games and activities that can be shared too. Our sun room provides a tranquil place to chat, with beautiful views of our gardens and The Amber Valley below. We recognise the benefits of intergenerational activities and welcome local pre-school children into our home weekly to join in activities with our residents, whether it be quiet reading or energetic dancing, there's something for everyone. Best wishes from Holbrook Hall.
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Review from Karen D (Daughter of Resident) published on 12 November 2024
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Review from Louise K (Friend of Resident) published on 28 August 2024
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Reply from Jaspal Swalli, Director at Holbrook Hall
Thank you for your lovely feedback which has been shared with the management and staffing team. We really do create a home-from-home environment for all our residents. Our cooks serve up healthy balanced meals to suit all appetites and are forever trialling new menus to ensure a full variety is on offer. Our activities staff always ensure there is something on offer for all our residents so they are kept stimulated. Our grade 2 listed building affords various lounges where our residents can relax and enjoy looking over the spectacular views we are fortunate to have. Our vast gardens are well maintained for all to enjoy and soak up the sun. We have our own care home vehicle to take our residents out. At the request of our residents, we have scheduled a trip to the seaside in the coming weeks which we are all looking forward to. Warm Regards Dr Jaspal Swalli
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Review from Gillian M (Sister of Resident) published on 20 August 2024
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Reply from Jaspal Swalli, Director at Holbrook Hall
Dear GillianThank you for your lovely feedback which has been shared with our management team and staff. Holbrook Hall will forever hold fond memories of your brother and the time we spent with him. We like to create a home-from-home environment for all our residents. We carefully select all the staff we employ to ensure they fit in with the ethos of Holbrook Hall which is to provide the highest standards of care and make a positive difference to all those we care and support. We have a personal touch with all our lovely residents and their friends and families. Warm Regards Dr Jaspal Swalli
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Review from A M (Daughter of Resident) published on 16 August 2024
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The Review Score of 9.8 (9.753) out of 10 for Holbrook Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.753 for Holbrook Hall is calculated as follows: ( (282 Excellents x 5) + (71 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 360 Ratings = 4.753
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holbrook Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Sep 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Mar 2025
We currently have two bedrooms available for viewing within the listed part of Holbrook Hall.
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Job Title: Registered Provider & Medical Director
Joined: 2022
Dr Jaspal Swalli is the Registered Provider and Medical Director for Fairway Homes (Derby) Ltd. He is a Registered Medical Doctor with the General Medical Council and a Consultant Psychiatrist. He has been a member of the Royal College of Psychiatrists since 2012.
He comes with values of integrity, care, compassion and ethics. He is a specialist in acute and urgent care pathways within adult mental health services and has expertise in the management of mentally disordered offenders, substance misuse, personality disorder, dual diagnosis and dementia. At the heart of Dr Swalli ‘s work is to provide psychoeducation to service users, carers and families to tackle the stigma and discrimination around mental health issues. He is an expert in applying Mental Health and Mental Capacity Act Laws.
Job Title: Home Manager
Joined: 2023
I’m Rebecca, the Home Manager at Holbrook Hall. I've been in the Health and Social Care sector for almost six years now. I have progressed up the ranks due to my drive, determination, and dedication to providing service users with person-centred care and ensuring that they are treated with dignity, equality, and respect throughout their time at a service. I’m very proud of the collaborative relationships that I have built with service users, their families, fellow employees, and healthcare professionals during my career. I am constantly looking for ways to improve my knowledge of the industry and over the past three years, I have completed over sixteen level two/three qualifications independently as well as NVQ 2, and NVQ 3 and I am currently partway through my NVQ5. I am passionate about compliance and implementing positive change in services.