Holbrook Hall

Makeney Road, Holbrook, Belper DE56 0TF
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9.8 114 Reviews
  • Holbrook Hall, Belper
Holbrook Hall is a highly regarded care home in Holbrook, Belper. It is a splendid William and Mary period country house set in 4 acres of beautiful, well-stocked gardens.

In 1985 it was converted to a residential care home for the elderly containing 35 fine individual bedrooms, the majority with en-suite facilities/wet rooms and superb views across the adjacent gardens and beautiful countryside.

Holbrook Hall has had the pleasure to care for many people, from short-term respite care and daytime care to full-time residents.

Keeping their residents happy is of prime concern and as their Facebook page will vouch; they are forever thinking of different ways to entertain their guests.

The home has a well-earned reputation for conforming to the highest standards of care, safety, comfort and cuisine and has the testimonials to prove it!

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Care Provided by Holbrook Hall

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Fairway Homes (Derby) Ltd
  • Person in charge
  • Rebecca Wass (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Holbrook Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,350 – £1,350

  • Hairdressing, chiropody and personal toiletries not included.
  • (these prices are only a guideline, please contact Holbrook Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Holbrook Hall is flexible with visiting times, after all, it is the residents' home. Please call the home if intending to visit very early or late in the evening so the staff can be made aware of the visit.


  • Parking

  • There is ample on-site, free parking at the front of Holbrook Hall.


Holbrook Hall Reviews (114)

Total of 114, showing 21-40
9.8

Holbrook Hall has a Review Score of 9.8 (9.753) out of 10, based on 31 reviews in the last 2 years. Over all time Holbrook Hall has 114 reviews.

Overall Experience

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Date Published

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Review from Karen D (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away in June, and I want to thank everyone at Holbrook Hall for the way she was treated over the three years she lived there, but especially in her final weeks. The care and compassion shown to Mum, my family and me, have been second to none. Staff even visited Mum in their free time.
This made her and me feel like we were part of a special family unit. Something that the staff work hard to create on a daily basis. Thank you all.

Reply from Jaspal Swalli, Director at Holbrook Hall

Thank you for your lovely feedback, which has been shared with our loyal staff. Holbrook Hall creates a home-from-home environment for all our lovely residents. Making a positive difference for all those we care about and look after is what we strive to do. All our staff are trained to deliver the highest standards of care. We provide a personal touch to all our residents and welcome their family and friends to be part of the Holbrook family. We hold fond memories of your mother and the time our staff spent with her. We thank all the families for the continued support they give to Holbrook Hall. Warm regards,


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Review from E B (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Really disappointing respite stay at Holbrook Hall. Despite the assurance that Holbrook Hall is dementia friendly, they struggled with Mum as she was too active and tactile with the other residents and was not stimulated enough there. I often felt they were understaffed for the number of residents.
The dining room is packed with tables and big heavy chairs that residents struggle to move around with many residents with mobility issues and using walking frames.
Teacups have tiny handles, unfit for mum with dementia.
Management was unable to keep to their word for meeting us when we arrived for the first time in a care home setting, arrival was chaotic and unsupportive, mum was wandering around the garden alone and confused within an hour of our arrival whilst I was readying her room.
The staff were all really friendly, kind and helpful, the food always looked and smelt good, mum's room was always clean and her clothes clean. Overall not a great experience would not recommend Holbrook Hall.

Reply from Hannah Henshaw, Regional Manager at Holbrook Hall

Thank you for sharing your views of our home; we value all feedback and use it to influence future changes and improvements to the service we provide to enhance the experience of our residents. Our dining room and communal areas have recently undergone a full refurbishment to improve facilities for residents and fixtures have been sourced in line with resident choice. We have specialist equipment and crockery available to meet the individual needs of people who have difficulties associated with sight, dementia and dexterity. Moving into a residential care setting and the change of environment can be unsettling for some people and at Holbrook Hall, we offer a trial period, during which time we work hard to build trusting relationships with individuals and continually monitor and assess their needs to ensure that the placement is suitable for all parties involved. Unfortunately, on this occasion, management was unable to be present due to an unexpected situation.


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Review from Pam O (Regular Volunteer) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit Holbrook Hall every month with a therapy dog. We always receive a warm welcome, and it is always a pleasure to visit. The staff are very caring. We go to lounges and bedrooms with an activities member of staff. We look forward to our visit.

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Review from H D (Niece of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful, old building (extremely clean). No smells, except lunch! Gardens kept brilliantly. Greeted very warmly and helped my elderly mother. Shown to the conservatory where our relative was brought to us. All staff very friendly, smiley and helpful. We were offered a drink and told on another day
we could have a meal with our relative. She is very happy here and cannot speak highly enough of all staff.

Reply from Jaspal Swalli, Director at Holbrook Hall

Thank you for such lovely feedback which has been shared with our loyal staff and management team. Holbrook Hall is a Grade 2 listed building containing 35 fine individual bedrooms, the majority with en-suite facilities or wet rooms with superb views across the adjacent gardens and beautiful countryside. We strive to care for our residents in a manner that embraces 'Good Care Practice' and will endeavour to achieve a standard of excellence in all aspects of our service. The rooms are spread over two floors and are easily accessible by either stairs, stair lift or vertical lift. They are all tastefully decorated and furnished, with an accent on quality, comfort and relaxation. Holbrook Hall provides an extremely relaxed and comfortable environment. In addition to a spacious dining area, we have two large traditional sitting areas. When not relaxing our residents thoroughly enjoy and make comments about the superb freshly prepared food produced by our chefs. Warm regards.


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Review from H H (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been attending for the day following a period of illness and becoming more confused. The carers are all very friendly, and there is a very relaxed and positive feel to the home. The house and grounds are beautiful and there is plenty of space to sit somewhere quieter if you're not wanting
to join in with the other activities. The food is excellent. My mum really enjoyed the exercise class on a Friday morning and sitting in the conservatory chatting with some of the other residents.

Reply from Jaspal Swalli, Director at Holbrook Hall

Thank you for the review which has been shared with our management and loyal staff team. We at Holbrook Hall, offer day care services which help some residents become familiar with the surroundings before deciding to become long-term residents. We promote a home-from-home environment which allows our residents to settle in quickly. We have chefs on site each day of the week, who prepare well-balanced hearty meals to suit all our residents. We have a full-time activities coordinator who ensures a variety of activities are on offer each day to keep our lovely residents stimulated. Warm Regards Dr Jaspal Swalli


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Review from S B (Friend of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited a neighbour who lived in our close, but after a stroke, moved to be nearer her son. The lady was known by all staff and knew their names which was good, does seem to have settled as well as expected. The lounge and library area looked inviting and pleasant. We were made very welcome, came with
other old neighbours and enjoyed lunch with her. Overall seemed a happy place.

Reply from Jaspal Swalli, Director at Holbrook Hall

Thank you for your review which has been shared with our loyal team at Holbrook Hall. Holbrook Hall is a Grade 2 listed building and we are currently undertaking various internal renovations including a full new kitchen and new furniture, future and fittings to our main lounge, panelled lounge, dining room and conservatory. The chosen colour themes have gone down a treat with our lovely residents who are enjoying all the new comforts. Our chefs are looking forward to stepping into a brand new kitchen, where they will work their magic to ensure all our resident's needs are catered for and will continue to make hearty well-balanced meals. Menus are changed in line with the seasons and residents' preferences. We strive to provide the highest standards of care at all times and promote independence with all our residents. We are fortunate to have vast garden spaces with beautiful views which are enjoyed by all. We look forward to the long sunny days. Warm Regards


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Review from Julie M (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves the staff and the activities on offer. The staff are always friendly and call her by her name. She feels safe at Hollbrook Hall and is enjoying having three good meals a day with plenty of cups of tea in between.
Always spotlessly clean everywhere and nothing is too much trouble. Any of the
staff will help you find what you need.
Ver supportive management to resident and family.

Reply from Jaspal Swalli, Director at Holbrook Hall

Thank you for your review, which has been shared with our management team and loyal staff. Our chefs get great satisfaction in producing well-balanced hearty meals to suit all our lovely residents. Holbrook Hall is a Grade 2 listed building and is currently undergoing various renovations to ensure our residents enjoy the home to its fullest. A bespoke kitchen is being fitted in April 2024 which our chefs are really looking forward to. Our lounges have recently been re-decorated and we are awaiting new furniture to compliment the decorations, for our residents to have even more comforts. We promote a home-from-home environment and strive to deliver the highest standards of care. We have a great team of domestic and maintenance staff who upkeep the building to a high standard. With the summer not far away our residents will enjoy our vast landscaped gardens and absorb the breathtaking views. Kindest Regards.


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Review from L J (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers here could not have been more brilliant. I really mean that they are amazing and so caring, attentive to my mother always and so understanding. Thank you so much.

Reply from Jaspal Swalli, Director at Holbrook Hall

Thank you for the feedback which has been shared with our loyal staff team.
We aim to deliver the highest standards of care to all our residents.
We have a loyal and dedicated group of staff who go over and above in looking after our lovely residents.
Holbrook Hall offers a variety of indoor and outdoor activities to suit all individuals, to ensure we keep our residents stimulated and entertained.
We are fortunate enough to have amazing landscapes which our residents can enjoy with their loved ones.


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Review from Maggie S (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mother in her 90s moved to Holbrook Hall in 2019 initially intended for a short period, however the pandemic eventually led to her staying long term. We feel she has been well cared for through ups and downs with her own challenges with her mental health, and staff have always been supportive,
have listened well to her, and encouraged her to take part in activities. The activity coordinator who has recently started has been particularly excellent. The setting is beautiful and it was so important for her to be able to walk outside, which once she was less able to do independently, was facilitated by staff. In her last months, she was able to remain in the home and be cared for throughout her end of life care for which we were very grateful. Thank you to all the staff.

Reply from Jaspal Swalli, Director at Holbrook Hall

Thank you for such a lovely review which has been shared with our loyal staff team.
We at Holbrook Hall strive to provide a comfortable home-from-home environment for all our residents, ensuring the highest standards of care at all times. We promote independence and have a variety of stimulating activities on offer to suit all individuals.
Our grounds are well maintained by our groundsmen all year round and allow access for all our residents, supported by staff.
We have loyal staff who have worked at Holbrook Hall for many years.


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Review from Alison P (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and carers at Holbrook Hall residential care home have bent over backwards to help my dad. Everyone is professional, helpful and friendly. They should be commended for working so hard.

Reply from Jaspal Swalli, Director at Holbrook Hall

Thank you for your kind words, these have been shared with management and our staff team. We at Holbrook Hall strive to provide the highest standards of care to all our residents. Our loyal staff are known for going the extra mile to ensure our residents' needs are fully met. We always aim to make a positive difference for all those we care for. We go to greater lengths in training our staff in all areas of care.
Regards
Dr Jaspal Swalli


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Review from Diane E (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for a week’s respite to help her recovery after a fall. It was such a relief to know that Mum was happy and cared for in an excellent setting. We were warmly welcomed by the staff and nothing was too much trouble. I loved being able to see the photographs on Holbrook Hall’s Facebook page
and look at all the varied activities taking place daily. Mum certainly enjoyed herself and I’m hoping she will become a permanent resident when the time is right. Thank you to all staff. You are doing an amazing job!

Reply from Jaspal Swalli, Director at Holbrook Hall

Dear Diane, thank you for such a lovely review and feedback which has been shared with our staff. At Holbrook, we strive to provide a home-from-home environment for all our residents. We promote independence and choice in all aspects of the care we deliver. We understand the importance of providing activities to suit the needs of every individual, for optimal mental health and wellbeing. Warm regards.


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Review from Dan B (Son of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Holbrook Hall are amazing and have worked hard to help my father to settle in, which has not been easy as he has struggled with the move from having independence to life in a care home. The Hall has a lovely ambience, and being an old building has character. The food is excellent and receives
praise from my father. The activities that the staff organise are numerous and help the residents to keep active both physically and mentally.

Reply from Jaspal Swalli, Director at Holbrook Hall

Thank you for a lovely review which has been shared with our staff. We at Holbrook Hall strive to provide high standards of care to all our residents. We promote independence as much as possible. We provide a range of activities to suit all abilities to ensure good physical and mental health and well being. Our substantial grounds are maintained by our Groundsmen and we are looking forward to getting our residents out more to enjoy the spring and summer months ahead.


With Regards


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Review from Frank R (Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to transport difficulties, we arrived after the usual admission time for Holbrook Hall that day, nether the less we received a warm welcome. My folks were allowed to stay a while and settle me in and a tempting light meal was straight away put in front of me. The staff are mostly long serving, so
patient and kind, the location is wonderful, distant views, grounds superb every effort made to keep minds alive. Food home cooked, fresh and tempting. It feels like you belong.

Reply from Morag Vaughan, Director at Holbrook Hall

We are thrilled that you have settled in quickly and are so very happy at Holbrook Hall. It is a real pleasure to have the opportunity to get to know you and welcome you to our Home.


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Review from Colin P (Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a joy to respond to the care staff who are both cheerful and helpful, accepting both my deafness and my poor memory. The one improvement I would like would be to have more written information about what is, or is about to be, happening; telling we residents how we are to respond. Also, what has
been cancelled.

Reply from Morag Vaughan, Director at Holbrook Hall

Thank you so very much for your valuable feedback and we are delighted that you are so happy with us. We will take on board your comments re written information and will ascertain exactly what information, in addition to the daily activities and entertainment schedule, would be of use.


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Review from Sue R (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a retired care manager, I cannot rate Holbrook Hall highly enough. My mother can be a difficult person to deal with, very critical and determined to have her own way. She herself says "it's very nice here" and "the food is lovely". That is praise from her! The carers are patient and tolerant and
treat each resident with the dignity they should have. Individual care needs are addressed and provided for.

Reply from Morag Vaughan, Director at Holbrook Hall

It is always good to get feedback from 'care professionals', and we are delighted to have received such a glowing review.


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Review from G B (Friend of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holbrook Hall's love and care for the residents is second to none. The management are organised and thorough in maintaining an enjoyable, safe and caring environment.


The staff arrange regular day-outs and fun activities for all guests and always keep it inclusive. They have lovely grounds on the

edge of the Peaks.

Reply from Morag Vaughan, Director at Holbrook Hall

We are delighted to receive such a lovely review, thank you very much indeed.


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Review from Waltraut R (Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is perfect.

Reply from Morag Vaughan, Director at Holbrook Hall

We are delighted that you are so happy with our service and thank you for the lovely review.


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Review from Linda L (Relative of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has received excellent care since becoming a resident at Holbrook. The management and staff go above and beyond to make her feel she is at home with their warmth and caring attitudes. The facilities are amazing and she joins in as much of the entertainment as possible. I often catch her participating
in the crafts on the excellent, witty, social media feeds. She especially enjoys sitting out in the garden and pottering in the sunshine, which she always enjoyed at home.
This is a beautiful home with exceptional grounds and I am always made to feel so welcome when I visit.
Thank you for all you do for my aunt; it is much appreciated.

Reply from Morag Vaughan, Director at Holbrook Hall

We love having your wonderful aunt at Holbrook Hall. She settled in quickly and is really enjoying the company along with all the activities and entertainment provided. Thank you for taking the time to provide such a positive review.


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Review from Susan D (Friend of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a regular visitor to Holbrook Hall whilst my friend was being cared for. I cannot speak highly enough of all levels of staff. The care and attention given to all the residents and the activities laid on are second to none.
I will have no hesitation in moving my mum into Holbrook Hall when the
time is right, it really is home from home. The management team is excellent and I feel this shows in all areas. Throughout Covid the staff only ever put the residents first, keeping the residents safe was upmost priority.
Holbrook Hall is a family-run home and this shines through in all aspects of care.
The home is friendly, welcoming and clean with fabulous grounds and superb rooms.

Reply from Morag Vaughan, Director at Holbrook Hall

Thank you for providing us with such a lovely review, it is much appreciated.


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Review from Rosie M (Friend of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s always a pleasure to visit my friend at Holbrook Hall. The staff and management are always so welcoming and helpful. My friend really enjoys living there and describes it as a ‘home from home’. She enjoys the camaraderie with the other residents and the care she receives from the staff. Holbrook
Hall is a special place to be at this time in her life.

Reply from Morag Vaughan, Director at Holbrook Hall

We are delighted that you are so happy with our Home and thank you for taking the time to review our service.


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Holbrook Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Holbrook Hall is calculated as follows: ( (282 Excellents x 5) + (71 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 360 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holbrook Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Mar 2025

We currently have two bedrooms available for viewing within the listed part of Holbrook Hall.


Awards / Recognitions (2)

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Meet the Team (2)

Jaspal

Jaspal Swalli

Job Title: Registered Provider & Medical Director

Joined: 2022

Dr Jaspal Swalli is the Registered Provider and Medical Director for Fairway Homes (Derby) Ltd. He is a Registered Medical Doctor with the General Medical Council and a Consultant Psychiatrist. He has been a member of the Royal College of Psychiatrists since 2012.


He comes with values of integrity, care, compassion and ethics. He is a specialist in acute and urgent care pathways within adult mental health services and has expertise in the management of mentally disordered offenders, substance misuse, personality disorder, dual diagnosis and dementia. At the heart of Dr Swalli ‘s work is to provide psychoeducation to service users, carers and families to tackle the stigma and discrimination around mental health issues. He is an expert in applying Mental Health and Mental Capacity Act Laws.


Rebecca

Rebecca Wass

Job Title: Home Manager

Joined: 2023

I’m Rebecca, the Home Manager at Holbrook Hall. I've been in the Health and Social Care sector for almost six years now. I have progressed up the ranks due to my drive, determination, and dedication to providing service users with person-centred care and ensuring that they are treated with dignity, equality, and respect throughout their time at a service. I’m very proud of the collaborative relationships that I have built with service users, their families, fellow employees, and healthcare professionals during my career. I am constantly looking for ways to improve my knowledge of the industry and over the past three years, I have completed over sixteen level two/three qualifications independently as well as NVQ 2, and NVQ 3 and I am currently partway through my NVQ5. I am passionate about compliance and implementing positive change in services.