Holbrook Hall

Makeney Road, Holbrook, Belper DE56 0TF
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9.8 114 Reviews
  • Holbrook Hall, Belper
Holbrook Hall is a highly regarded care home in Holbrook, Belper. It is a splendid William and Mary period country house set in 4 acres of beautiful, well-stocked gardens.

In 1985 it was converted to a residential care home for the elderly containing 35 fine individual bedrooms, the majority with en-suite facilities/wet rooms and superb views across the adjacent gardens and beautiful countryside.

Holbrook Hall has had the pleasure to care for many people, from short-term respite care and daytime care to full-time residents.

Keeping their residents happy is of prime concern and as their Facebook page will vouch; they are forever thinking of different ways to entertain their guests.

The home has a well-earned reputation for conforming to the highest standards of care, safety, comfort and cuisine and has the testimonials to prove it!

Show Holbrook Hall on the Map

Care Provided by Holbrook Hall

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Fairway Homes (Derby) Ltd
  • Person in charge
  • Rebecca Wass (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Holbrook Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,350 – £1,350

  • Hairdressing, chiropody and personal toiletries not included.
  • (these prices are only a guideline, please contact Holbrook Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Holbrook Hall is flexible with visiting times, after all, it is the residents' home. Please call the home if intending to visit very early or late in the evening so the staff can be made aware of the visit.


  • Parking

  • There is ample on-site, free parking at the front of Holbrook Hall.


Holbrook Hall Reviews (114)

Total of 114, showing 41-60
9.8

Holbrook Hall has a Review Score of 9.8 (9.753) out of 10, based on 31 reviews in the last 2 years. Over all time Holbrook Hall has 114 reviews.

Overall Experience

  • 105
  • 7
  • 1
  • 0
  • 1

Date Published

114
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26
31
83

Review from Adrian D (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holbrook Hall has been a centre of excellence for my mother, who moved there nearly 7-years ago. The standard of care has been truly outstanding, and I have no hesitation whatsoever recommending this lovely home to others. Well done, Holbrook, and all the wonderful care staff whose love and attention
to my mum was so very appreciated.

Reply from Morag Vaughan, ManagingDirector at Holbrook Hall

It was a privilege and a pleasure to care for your lovely mum over the last seven years. She is sadly missed but very fondly remembered. Thank you so much for the glowing review; it is greatly appreciated.


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Review from Joy F (Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my stay at Holbrook Hall I have been weel cared for and look forward to staying here as long as required.

Reply from Morag Vaughan, Director at Holbrook Hall

It is a real pleasure having you stay with us at Holbrook Hall, thank you for taking the time to review our service.


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Review from Pat C (Niece of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 2 and a half years my auntie has been a resident at Holbrook Hall where she has the utmost care from professional staff on all levels. I might also add the wonderful way in which they acted all through the Covid lockdown last year by keeping our loved ones safe. So I would like to say a
massive thank you to all.

Reply from Morag Vaughan, Director at Holbrook Hall

Thank you for your lovely review, it is much appreciated.


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Review from Tracey B (Friend of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holbrook Hall is excellent! Staff are always happy and extremely helpful. My friend settled into the routine and absolutely loves the great food provided. Its gardens are very well cared for and residents and visitors, like myself, love being sat outside. Management are always hands-on in the home and
work hard to make sure everything is perfect! It's like a five-star hotel! Well done!

Reply from Morag Vaughan, Director at Holbrook Hall

Thank you so very much for your lovely review. We are delighted that your lovely friend, and her cat, have both settled in so well!


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Review from A H (Relative of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say to all the staff and management at Holbrook Hall, how reassured I have felt that my family member has been safe and well cared for during these unprecedented times. 5-stars to you all, I can't thank you enough.

Reply from Morag Vaughan, Director at Holbrook Hall

Your 5 stars are very much appreciated! Thank you so much for taking the time to review our service, these are indeed very challenging times and we are very grateful to have remained COVID free.


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Review from E M (Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the care home for only three months and settled in very well. Although the virus has made life very difficult, the care has made life as easy as possible, very friendly.

Reply from Morag Vaughan, Director at Holbrook Hall

Covid-19 has indeed made life very difficult for us all, lets hope we get a vaccine soon!! Thank you for taking the time to review our service and I am really glad that you are happy to have made the move.


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Review from J B (Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like it here, quite happy.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

It is a real pleasure to have you here at Holbrook Hall and we are delighted that you have settled in so well. Thank you for making us smile every day!!!


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Review from Susan M (Friend of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my friend in Holbrook Hall. Whilst I was there I did a quiz for them, which they all enjoyed. I found the staff very friendly and welcoming, with a cup of coffee and biscuits, the atmosphere was very calming.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you for your lovely review and we look forward to welcoming you back to Holbrook Hall for more quizzes just as soon as our 'social distancing' measures are relaxed.


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Review from Peter (Friend of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very professionally run care home. Management always on hand to chat to, staff attentive to residents and always caring. Well done. We have visited Holbrook Hall on many occasions and the standard is always the same. Well done to you all.

Reply from Morag Vaughan, Director at Holbrook Hall

Thank you so much for providing such a positive review, it is greatly appreciated.


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Review from Lucy F (Niece of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Holbrook Hall for a while now and the level of care she is receiving is second to none. All of the staff I have had contact with are exceptional and the way in which she is cared for, I could not be happier or more grateful. They really do care about their residents. I
highly recommend Holbrook Hall.

Reply from Morag Vaughan, Director at Holbrook Hall

It is a real pleasure to have your lovely aunt to stay with us and I am delighted that you are so pleased with the care which we are providing. Thank you for taking the time to review our service.


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Review from Louise (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holbrook Hall is wonderful! I could not recommend this place enough. The care and attention that the staff gives to my mum has been brilliant. Also, in light of everything that’s going on at the moment, the home has taken some excellent preventive measures to keep the home Coronavirus free, which has
really taken a weight off of my mind. Thank you for all the hard work and dedication you all put in, it’s very much appreciated.

Reply from Morag Vaughan, Director at Holbrook Hall

Thank you so much for acknowledging the lengths which we have gone to in order to keep our Home safe from Covid-19 and for taking the time to complete the review.


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Review from Diane M (Niece of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have written before about how fantastic I think Holbrook Hall is but I want to add now how impressed I am by the way the team is handling the current situation we are experiencing in the UK.
As well as closing the home to non-essential visitors very early, the manager has communicated with us really
well and outlined all the protocols in place to keep the residents safe and well. On phone calls with my aunt she tells me how wonderful the team are and how well looked-after she feels.
Auntie often chooses not to take part in the many activities on offer but she was gently persuaded to join in with the VE Day afternoon tea in the garden recently and she obviously had a great time because she can't stop talking about it! Well done to all there for involving her - when I looked at the pictures and video and saw her smiling and laughing it made me cry very happy tears!
I have visited a lot of care homes in my time and can honestly say that Holbrook Hall is the absolute best.

Reply from Morag Vaughan, Director at Holbrook Hall

Reading your lovely comments brought a tear to my eye too! Thank you so much for your glowing testimonial, it has made our day!


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Review from Nigel M (Relative of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's aunt has lived at Holbrook Hall for nearly a year now and she loves absolutely loves it. The owner, manager and the whole team are so warm, friendly and caring and she really couldn't be in better hands. The home is lovely and welcoming, the shared areas are delightful, the bedrooms are super
and the gardens are stunning. There are a wide range of activities on offer to promote social engagement and well-being and the residents and team members are such a delight to chat to. The food looks delicious and auntie always tells us she thoroughly enjoys her meals and snacks.
We have been most impressed with the way the home has managed the current situation with the Covid-19 outbreak in the UK. They stopped all non-essential visits in plenty of time (very sensibly before the 'official' lockdown) and there has been excellent communication throughout including arranging video calls for residents and their families. Thank you to all at Holbrook, we think you are truly wonderful.

Reply from Morag Vaughan, Director at Holbrook Hall

What a fabulous review, thank you so much for lifting our spirits at this challenging time!


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Review from Stuart R (Brother of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After living on her own in Kent for most of her adult life, my 83-year-old sister moved to Holbrook Hall to be near her family in Derbyshire. She settled in straight away and loves living there. On my visits to her, I am always impressed by the friendly atmosphere in the home and the attentive staff.
I would unhesitatingly recommend Holbrook Hall as a first-rate residential care home in a wonderful setting in the Derbyshire countryside close to Belper.

Reply from Morag Vaughan, Director at Holbrook Hall

I am delighted that your lovely sister is enjoying life at Holbrook Hall and thank you for providing such positive feedback, it is much appreciated.


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Review from Michael W (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant care home Mum could not be in a better place or receive more considerate and compassionate care than she does at Holbrook Hall. Management and staff very caring and I’m also very welcome to visit with the dogs anytime I like. Brilliant place and lovely grounds.

Reply from Morag Vaughan, Director at Holbrook Hall

I am grateful for your valuable feedback; thank you so much.


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Review from Elizabeth W (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault my mother’s care here in Holbrook Hall. She is content and as happy as we could wish for.she is happy, eats well, interacts with staff and we really cannot complain about anything. The staff are tolerant and understanding and we appreciate how hard they work to make our elderly/old mother
comfortable and content. Thank you

Reply from Morag Vaughan, Director at Holbrook Hall

Thank you for such a wonderful review, and we are delighted that you would be happy to recommend our Home.


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Review from Des W (Son-in-law of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Holbrook Hall provide a very caring service for my in-laws. All the staff I have met care about their well-being and provide all the support they need on a day-to-day basis. The home is located in a beautiful environment with views of the surrounding countryside and lovely grounds. I would
certainly recommend Holbrook Hall to my friends.

Reply from Morag Vaughan, Director at Holbrook Hall

I am so pleased that you would be happy to recommend our home. Thank you for taking the time to review our service.


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Review from Madeline H (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost 2 years and the care she has received has been exceptional. I want to highlight in particular the care that has been given over the last few weeks during the Covid-19 pandemic. Holbrook Hall closed the home to outside visitors early and this has undoubtedly meant
that the residents have been kept safe. As well as the safety aspect of Covid-19 the staff are also extremely attentive to the mental well being of the residents by the staff arranging craft sessions and entertainment. In particular they had a lovely celebration for VE Day which I know my mother enjoyed immensely. They have also made provision for video calls which have been great for the residents and families alike. I would strongly recommend Holbrook Hall to anyone looking for a care home in Derbyshire.

Reply from Morag Vaughan, Director at Holbrook Hall

I am so glad that your lovely mother enjoyed our VE Day celebrations so much, it was a fabulous occasion. Thank you for taking the time to review our service and for providing such positive feedback.


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Review from Beverley D (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Holbrook have been exceptional in these current, difficult times. However, this merely reflects the dedication and care they have shown to my Mum in all the time she has lived there. With lots of interaction from the staff and a host of activities to enjoy, mum is kept busy and active even
at 95.
An added bonus is the beautiful setting and the accommodation itself. The residents' rooms are lovely and the communal areas a pleasure to sit in. I would recommend Holbrook Hall unreservedly.

Reply from Morag Vaughan, Director at Holbrook Hall

Your kind words are much appreciated at this challenging time, thank you so much for taking the time to review our service.


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Review from Gaynor T (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to make the big decision to put my Dad into a care home I visited a few around my immediate area and found Holbrook Hall, although a little out of my preferred area, to be absolutely excellent. My Dad has settled very well and the care and respect he receives is second to none. All the staff
are very caring and love their work and nothing is too much trouble.

Reply from Morag Vaughan, Director at Holbrook Hall

We are really glad that your dad settled so well and so quickly. Thank you for the fabulous review.


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Holbrook Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Holbrook Hall is calculated as follows: ( (282 Excellents x 5) + (71 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 360 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holbrook Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Mar 2025

We currently have two bedrooms available for viewing within the listed part of Holbrook Hall.


Awards / Recognitions (2)

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Meet the Team (2)

Jaspal

Jaspal Swalli

Job Title: Registered Provider & Medical Director

Joined: 2022

Dr Jaspal Swalli is the Registered Provider and Medical Director for Fairway Homes (Derby) Ltd. He is a Registered Medical Doctor with the General Medical Council and a Consultant Psychiatrist. He has been a member of the Royal College of Psychiatrists since 2012.


He comes with values of integrity, care, compassion and ethics. He is a specialist in acute and urgent care pathways within adult mental health services and has expertise in the management of mentally disordered offenders, substance misuse, personality disorder, dual diagnosis and dementia. At the heart of Dr Swalli ‘s work is to provide psychoeducation to service users, carers and families to tackle the stigma and discrimination around mental health issues. He is an expert in applying Mental Health and Mental Capacity Act Laws.


Rebecca

Rebecca Wass

Job Title: Home Manager

Joined: 2023

I’m Rebecca, the Home Manager at Holbrook Hall. I've been in the Health and Social Care sector for almost six years now. I have progressed up the ranks due to my drive, determination, and dedication to providing service users with person-centred care and ensuring that they are treated with dignity, equality, and respect throughout their time at a service. I’m very proud of the collaborative relationships that I have built with service users, their families, fellow employees, and healthcare professionals during my career. I am constantly looking for ways to improve my knowledge of the industry and over the past three years, I have completed over sixteen level two/three qualifications independently as well as NVQ 2, and NVQ 3 and I am currently partway through my NVQ5. I am passionate about compliance and implementing positive change in services.