Holbrook Hall

Makeney Road, Holbrook, Belper DE56 0TF
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9.8 114 Reviews
  • Holbrook Hall, Belper
Holbrook Hall is a highly regarded care home in Holbrook, Belper. It is a splendid William and Mary period country house set in 4 acres of beautiful, well-stocked gardens.

In 1985 it was converted to a residential care home for the elderly containing 35 fine individual bedrooms, the majority with en-suite facilities/wet rooms and superb views across the adjacent gardens and beautiful countryside.

Holbrook Hall has had the pleasure to care for many people, from short-term respite care and daytime care to full-time residents.

Keeping their residents happy is of prime concern and as their Facebook page will vouch; they are forever thinking of different ways to entertain their guests.

The home has a well-earned reputation for conforming to the highest standards of care, safety, comfort and cuisine and has the testimonials to prove it!

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Care Provided by Holbrook Hall

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Fairway Homes (Derby) Ltd
  • Person in charge
  • Rebecca Wass (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Holbrook Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,350 – £1,350

  • Hairdressing, chiropody and personal toiletries not included.
  • (these prices are only a guideline, please contact Holbrook Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Holbrook Hall is flexible with visiting times, after all, it is the residents' home. Please call the home if intending to visit very early or late in the evening so the staff can be made aware of the visit.


  • Parking

  • There is ample on-site, free parking at the front of Holbrook Hall.


Holbrook Hall Reviews (114)

Total of 114, showing 61-80
9.8

Holbrook Hall has a Review Score of 9.8 (9.753) out of 10, based on 31 reviews in the last 2 years. Over all time Holbrook Hall has 114 reviews.

Overall Experience

  • 105
  • 7
  • 1
  • 0
  • 1

Date Published

114
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26
31
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Review from Fiona H (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holbrook Hall is a lovely home which is very well run with kind and caring staff who are always willing to ‘go the extra mile’ for residents. It is in a beautiful location with views of trees and gardens from the windows and in nice weather the staff are very good at taking residents outside so they
can have a view of the countryside.
Management and staff are also very supportive to family members and have made the difficult decision for my parents to move there a much smoother process than it might have otherwise been. We would recommend the home wholeheartedly to anyone thinking of going there.

Reply from Morag Vaughan, Director at Holbrook Hall

It is great for staff to receive such positive feedback at this challenging time, thank you so much.


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Review from Janette H (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, a resident for 10 years, really enjoys life at Holbrook. Apart from the beautiful gardens to while away a summer's afternoon, there are always activities on offer - quizzes, flower arranging, crafts, films to name but a few. The staff are very kind, friendly and attentive and all the meals
are lovely and homemade .
During this coronavirus crisis the staff are all going above and beyond to keep everyone safe and well and I have full confidence in them. To this date they are virus free.
I can highly recommend Holbrook Hall - a lovely caring ‘home from home’ place to live of a very high standard.

Reply from Morag Vaughan, Director at Holbrook Hall

Thank you so much for the wonderful review, it means a lot to us, particularly at this challenging time.


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Review from Jude W (Daughter of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Holbrook since January 2020.
Mum has settled in really well and has made friends.
The staff and management have been nothing but kind and supportive.
There are plenty of activities for the residents to join in with.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you so very much for taking the time to complete our review, the positive feedback is much appreciated.


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Review from Rachel C (Daughter of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Holbrook Hall staff enough for all the love, care and attention that they obviously show each and every resident. They could not have made this difficult transition for my mother and us any easier. Their attention to detail is second to none.
As the daughter of a new resident, I could
not have felt more supported or looked after myself. They always go above and beyond whatever is required, with a smile.
I would like to thank each and every one of you from the bottom of my heart for all that you do. Holbrook Hall is a haven!

Reply from Morag Vaughan, Managing Director at Holbrook Hall

We are delighted that you are so very pleased with the care which we are giving your lovely mum. Your fabulous review is much appreciated by all our staff, thank you so much.


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Review from S S (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been happily at home at Holbrook Hall for nearly two years. The staff are very kind and helpful, they are respectful of residents dignity but are also able to have a joke and a laugh. It’s lovely to see her so happy. I have no reservations in recommending Holbrook Hall.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you so much for taking the time to complete this review. We feel privileged to care for your lovely mum and are delighted that you are so happy with our service.


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Review from Chris (Son of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Holbrook Hall for over 12 months, we did review other providers locally but only have direct experience of Holbrook Hall. In particular, we appreciate the management and staff who are enthusiastic in their roles and engage positively with any issues as they arise. I
sense wherever possible recruitment is from local communities and I suspect staff retention better than any similar provider in the area. Mealtimes and the activity schedule are events that provide a focal point for residents each day, I particularly enjoy Sunday Worship which is sensitively pitched and has a high level of resident participation. The building does present access constraints but staff are alert to these and are compensated for by the historical setting. The care provided has allowed my mum to live with a degree of independence and level of dignity that would not have otherwise been the case.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Your kind comments are much appreciated and we are particularly heartened to learn of your enjoyment of our Sunday Worship which is thriving due to the dedication of our wonderful volunteers. Thank you so much for taking the time to complete this review.


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Review from Linda T (Niece of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Holbrook Hall. The staff are so friendly and very organised. Plenty of activities, the food is lovely and well presented. Just like you were in a high-class hotel, In fact, when you walk in it feels like a hotel. You are always made very welcome whenever you go. I wouldn't hesitate
to live here home from home. Every resident is well cared for.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

What a fabulous review, thank you so very much!


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Review from A L (Friend of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, willing staff. Nice environment, clean but not cold and sterile. No smell. Variety of activities.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

A fabulous review, thank you very much indeed!


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Review from Blanche H (Resident) assisted by family/friend published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the friendliness and good food. Beautiful setting in the countryside. Able to come and go as I please.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

It is always great to have review from a resident, thank you so much for your feedback!


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Review from Ruth M (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Holbrook Hall in September 2018 aged 93. She found it very difficult at first to settle because she has been independent living on her own since my father died in 2011. The staff have been patient with her and now she is very happy there. She particularly loves the home-cooked food
and going on visits to the garden centre. There is always some sort of activity happening from exercises to music, flower arranging, crafts, dominoes, etc. Also visiting entertainers.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

We are delighted that your lovely mother has settled so well and we really enjoy her keen sense of humour! Thank you so much for taking the time to review our service, it is much appreciated.


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Review from Nancy C (Resident) assisted by family/friend published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Holbrook Hall for 11 months and have been very well looked after. The food is lovely and home-cooked, which I enjoy. Morning and afternoon drinks, with biscuits or fresh fruit are provided daily.
I am also pleased that I get a malty drink at bedtime.
I went on a day trip on a narrowboat
with some more of the residents and had a great time.
Everybody is very caring and look after us very well.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

It is always lovely to get a review from a resident, thank you so much for taking the time to put pen to paper! It is a real pleasure to have you here at Holbrook Hall and we are delighted that you are so happy with us.


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Review from Elizabeth P (Daughter of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and treat the residents like people and speak to them very courteously. All residents are well looked after, and in the evening Mum is looked in on every hour to see if she is okay. She is fed well and wants for nothing. She goes on trips and is well care for when not on the premises.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you so much for taking the time to review our service. We are delighted that you and your mother are so happy with our care and that you would be extremely likely to recommend our home.


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Review from Janet W (Sister of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother asked us to find him a care home, where he could spend the rest of his days surrounded by friendly, helpful and caring people. Although his stay was short, we found all of these and more in abundance at Holbrook Hall. We were so fortunate to have secured a place for him in a home, which far
exceeded our expectations. The whole atmosphere including the owner, staff and residents gave a happy, safe and secure feeling. We felt the weight of worry lifted from our shoulders, just knowing he would be happy and well cared for there - and he was. We were made to feel very welcome and treated as though we had gone to see them all as a family.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

I was delighted to read your very complimentary review and to learn that we 'far exceeded your expectations'! Thank you so much. We are all just sorry that we did not have the pleasure of your lovely brother's company for longer.


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Review from Rosalind A (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent residential home.
Mum has been very happy at Holbrook Hall with excellent support from the staff.
She has thoroughly enjoyed the meals served and particularly enjoys the singing and dancing and church service activities.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you for your kind review. It is a real pleasure to have your mum with us at Holbrook Hall and we are delighted at how well she has settled in. Indeed, she loves to join in with our activities and entertainment and has made some good friends.


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Review from Barbara G (Friend of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a nice welcome and warm. My friend always has a good word for the staff, food etc.

Reply from Morag Vaughan, Director at Holbrook Hall

A lovely review, thank you so much.


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Review from B C (Friend of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always extremely friendly and helpful and there is a lovely atmosphere here.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Many thanks for taking the time to review our Home.


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Review from E H (Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

During my stay, I was disappointed with the cooked meals. The veg was waterlogged. Most meals were overcooked. Other residents also complained to me about the food. My respite room was fine. From the room, it was a long way to the dining room and sitting room.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you so much for taking the time to provide us with valuable feedback on your recent stay with us. I was surprised and disappointed to read your comments regarding your meals as we pride ourselves on providing high-quality cuisine, freshly prepared, using reputable local suppliers. However, I appreciate that not everything was to your taste and deeply regret that this was not brought to our attention, as our chef would have gladly accommodated your wishes.


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Review from Carol S (Niece of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Holbrook Hall for six years and has been very happy there. The staff are all excellent and very caring and the management are always involved closely with the daily activities. Any queries are answered promptly and I have already recommended the home to a number of people.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

It has been a great privilege to care for your lovely aunt over the last 6 years, she is an inspiration to us all. Thank you for your kind review.


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Review from Susan M (Friend of Resident) published on 24 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a visitor to Holbrook Hall for six years and have been made welcome by the brilliant staff. It is warm and well lit. The residents have the best care and attention. Plenty of activity plus entertainment is vital, which they get.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you so much for your lovely review. It has been a real pleasure to get to know you over the years and we all really enjoy your regular visits!


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Review from A S (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here after a long period of living alone when following a fall she could no longer cope at home. It was a huge adjustment for her and although she would still prefer to be in her own home she repeatedly says how well she is looked after. She also says that the staff are very kind. She
can't participate in most of the varied activities but appreciates a group that meets in response to suggestions from her friends

Reply from Morag Vaughan, Managing Director at Holbrook Hall

It is a real pleasure to care for your mother and we are extremely grateful to her for helping us to create a very popular poetry club!


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Holbrook Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Holbrook Hall is calculated as follows: ( (282 Excellents x 5) + (71 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 360 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holbrook Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Mar 2025

We currently have two bedrooms available for viewing within the listed part of Holbrook Hall.


Awards / Recognitions (2)

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Meet the Team (2)

Jaspal

Jaspal Swalli

Job Title: Registered Provider & Medical Director

Joined: 2022

Dr Jaspal Swalli is the Registered Provider and Medical Director for Fairway Homes (Derby) Ltd. He is a Registered Medical Doctor with the General Medical Council and a Consultant Psychiatrist. He has been a member of the Royal College of Psychiatrists since 2012.


He comes with values of integrity, care, compassion and ethics. He is a specialist in acute and urgent care pathways within adult mental health services and has expertise in the management of mentally disordered offenders, substance misuse, personality disorder, dual diagnosis and dementia. At the heart of Dr Swalli ‘s work is to provide psychoeducation to service users, carers and families to tackle the stigma and discrimination around mental health issues. He is an expert in applying Mental Health and Mental Capacity Act Laws.


Rebecca

Rebecca Wass

Job Title: Home Manager

Joined: 2023

I’m Rebecca, the Home Manager at Holbrook Hall. I've been in the Health and Social Care sector for almost six years now. I have progressed up the ranks due to my drive, determination, and dedication to providing service users with person-centred care and ensuring that they are treated with dignity, equality, and respect throughout their time at a service. I’m very proud of the collaborative relationships that I have built with service users, their families, fellow employees, and healthcare professionals during my career. I am constantly looking for ways to improve my knowledge of the industry and over the past three years, I have completed over sixteen level two/three qualifications independently as well as NVQ 2, and NVQ 3 and I am currently partway through my NVQ5. I am passionate about compliance and implementing positive change in services.