Holbrook Hall

Makeney Road, Holbrook, Belper DE56 0TF
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9.8 114 Reviews
  • Holbrook Hall, Belper
Holbrook Hall is a highly regarded care home in Holbrook, Belper. It is a splendid William and Mary period country house set in 4 acres of beautiful, well-stocked gardens.

In 1985 it was converted to a residential care home for the elderly containing 35 fine individual bedrooms, the majority with en-suite facilities/wet rooms and superb views across the adjacent gardens and beautiful countryside.

Holbrook Hall has had the pleasure to care for many people, from short-term respite care and daytime care to full-time residents.

Keeping their residents happy is of prime concern and as their Facebook page will vouch; they are forever thinking of different ways to entertain their guests.

The home has a well-earned reputation for conforming to the highest standards of care, safety, comfort and cuisine and has the testimonials to prove it!

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Care Provided by Holbrook Hall

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Fairway Homes (Derby) Ltd
  • Person in charge
  • Rebecca Wass (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Holbrook Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,350 – £1,350

  • Hairdressing, chiropody and personal toiletries not included.
  • (these prices are only a guideline, please contact Holbrook Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Holbrook Hall is flexible with visiting times, after all, it is the residents' home. Please call the home if intending to visit very early or late in the evening so the staff can be made aware of the visit.


  • Parking

  • There is ample on-site, free parking at the front of Holbrook Hall.


Holbrook Hall Reviews (114)

Total of 114, showing 81-100
9.8

Holbrook Hall has a Review Score of 9.8 (9.753) out of 10, based on 31 reviews in the last 2 years. Over all time Holbrook Hall has 114 reviews.

Overall Experience

  • 105
  • 7
  • 1
  • 0
  • 1

Date Published

114
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Review from Cynthia P (Niece of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old aunt began her association with Holbrook Hall a few years ago for respite care when we were away. When she needed more permanent care we knew exactly who to ask and where she would prefer to go. The staff welcomed her like an old friend and my aunt lived there very happily until she developed
an aggressive form of dementia. We feared that her needs would no longer be appropriate for Holbrook but to our immense relief, the staff willingly and readily agreed to continue caring for her even as she worsened rapidly. Her exemplary care whilst always respecting her dignity never faltered during all her time there and very importantly in her last few days. We were also so well cared for as we sat by her bed waiting for the inevitable. There is no easy way to prepare for the death of a loved one and there is no perfect place to die - that said Holbrook stepped up to the mark in every respect, supporting my aunt and supporting us. For that we will always be grateful. Thank you.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you so much for your kind words of appreciation. It was a real privilege to care for you lovely aunt, and she is sadly missed by us all.


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Review from M D (Niece of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle chose to come to Holbrook Hall in 2016 as he deteriorated and could not manage at home anymore. He enjoys the company around him knowing he is safe 24/7. He enjoys the variety of food, it's a good standard. The carers are always happy to help no matter what. Always good entertainments and trips
out. I would recommend this home to anyone very good 1st class.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you so much for taking the time to review our service, and we are delighted that your uncle is so happy living here at Holbrook Hall.


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Review from Michael C (Son of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very impressed with Holbrook Hall. The facilities are excellent. There is a lovely garden. But mainly it's due to the staff who are kind, friendly and always cheerful.
I am very pleased to have found somewhere so nice for my parents.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you so much for the review, Michael, it is greatly appreciated.


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Review from A R (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is cared for extremely well at Holbrook, I visit once a month for two days and the staff are always kind and caring and go out of their way to help anyone they see needs support.
My mother is always well dressed and has her hair done once a week. She recently celebrated her 97th birthday
and the staff arranged a private lunch for our family in the panelled drawing room which made it a very special day. The food was excellent and a special cake was made for her tea later. My mother's room, although small, is always clean and tidy and the bathroom is clean.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you very much for taking the time to review our service, Anne, and I am delighted that you enjoyed your mother's birthday lunch in our new private dining area!


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Review from Susan S (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Holbrook Residential Home in Derbyshire for approximately 5 years and had the most incredible care and was very happy. In November she had a fall and fractured her hip which caused other complications and was very poorly. Amazingly, when she was well enough to leave the hospital, Holbrook
said that they would like to have her back at the home which we didn't expect. They gave her the most incredible care until she, sadly, passed away in February. The family are so very grateful to all of the staff for the love and care they gave to her.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

It was a real privilege to care for your wonderful mum over the last 5 years, and a pleasure to get to know her lovely family. We miss you all!


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Review from L T (Daughter of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has dementia and is not always cooperative but the staff in the home are very good and patient with her. They are understanding of her needs and do everything to meet those needs and encourage her. They also support us as a family as well.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you so much for taking the time to review our service, it is greatly appreciated. We feel privileged to have had the opportunity to care for your mum over the last 4 years and as you know we are all very fond of her.


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Review from Simone P (Granddaughter of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome and I found my grandma happy, warm and relaxed in one of the lounges. We moved to the conservatory where we could all sit down and were kindly offered a drink by the staff. My grandma had had another excellent meal that lunchtime and had put in her teatime order. The food is marvellous
at Holbrook. The staff are kind and patient with residents and guests and so very helpful. The house and rooms are spotless and cosy and the gardens are beautiful to look out on and walk round.


I cannot fault Holbrook and I am very reassured knowing my grandma is a resident at this fantastic place.


Reply from Morag Vaughan, Managing Director at Holbrook Hall

I am delighted that you are so happy with the care which we provide your grandma, and very grateful to you for taking the time to review our service.


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Review from Ann B (Daughter of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old father required respite care after 2 falls at home followed by an admission to hospital for 6 days as we had a planned holiday for 4 days on his discharge date. I visited Holbrook on the Friday and a bed was available for him for the Monday. On return on the Friday, we called to collect
him to take him home and he asked if he could stay for a further 2 days. We were amazed as he'd always said that he would NEVER go into either a residential / nursing home! The experience has been so positive that he is already planning another respite visit when we go away for 2 weeks next April!!
Thank you to all the friendly staff and excellent food he enjoyed and for showing him that a residential home can feel like a hotel but with more staff around.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you so much for your review, Ann. We were delighted to be able to welcome your father to Holbrook Hall and look forward to his next visit in April!


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Review from G T (Friend of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is contented. The home and grounds are well maintained and the staff are lovely.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

A wonderful review, thank you so much.


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Review from Rita M (Resident) assisted by family/friend published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you've got to live anywhere apart from your own home this is the place.


The staff are nice friends are nice we've painted this morning. The food is excellent.


Reply from Morag Vaughan, MD at Holbrook Hall

Thank you so much for taking the time to review our service, it is much appreciated.


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Review from Pearl F (Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As Holbrook Hall goes it is to be highly recommended. The staff are well trained, helpful and caring. We are provided with entertainment and things to do all this in lovely surroundings. It is also run by the people who own it and not by a committee.

Reply from Morag Vaughan, M D at Holbrook Hall

Thank you so much for your review, and I am glad that you are still very happy to be living here in Holbrook Hall.


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Review from Rob W (Son of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holbrook Hall provides a very caring and safe environment in a beautiful country house with well-maintained gardens and stunning views over the surrounding countryside. Mum enjoys being in the home, and feels safe and well cared for. The staff are lovely, very friendly and go the extra mile to ensure
the residents are well cared for but remain independent and maintain their dignity. The home offers a varied timetable of activities which residents are encouraged to take part in.

Reply from Morag Vaughan, MD at Holbrook Hall

Many thanks for taking the time to give us valuable feedback.


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Review from I B (Son of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent..

Reply from Morag Vaughan, M D at Holbrook Hall

Thank you very much indeed for your review.


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Review from Linda W (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with great care since she went into the home three years ago. She looks smarter, eats a better diet and gets more exercise than she did in her own home. She has her hair done regularly, teeth checked by a dentist, regular chiropody treatment and has even had an optician examine
her eyes. She broke her hip in April 2016 and has been encouraged to become mobile again, using her zimmer frame. No mean achievement at 97! We mentioned to the Manager that she is often unsure of the date and, as a result, a large clock showing the date was brought.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Your complimentary comments are very much appreciated, Linda. Many thanks.


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Review from Andrew W (Son-in-law of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home affords very comfortable surroundings in attractive grounds. It is quiet and safe. The rooms are well furnished and clean. The care of residents is of prime concern to the staff. My mother in law enjoys the food and has said she wished she had entered the home earlier as it has made her life
so much easier. Visitors are encouraged and there is always a place to enjoy the time spent with the resident.

Reply from Morag Vaughan, Managing Director at Holbrook Hall

Thank you so much for taking the time to review our service, Andrew, it is much appreciated.


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Review from Fred S (Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. Accommodation excellent. Staff caring and very helpful. Diet - varied and wholesome, well cooked.

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Review from Eric F (Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for a few days and feel very happy with the care and food.

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Review from J F (Sister-in-law of Resident) published on 20 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a fabulous place. Amazing house. Wonderful views. Staff mostly friendly and helpful, plenty of activities.

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Review from Christopher D (Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years ago I stayed at Holbrook Hall recovering from a total knee replacement.
I was already familiar with the hall when it was a private residence. In my experience, it is far and away the best residential care home in the area. The staff are wonderful and the amenities excellent.
My wife and
I have lived in Holbrook town for 51 years and now I am on my own, I can think of no better place to live out the rest of my life.

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Review from Kelly M (Private Carer of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Holbrook Hall is a lovely home. Very friendly care staff seem happy and all residents seem comfortable and happy too. When visiting my client who I cared for in his own home I have noticed a great improvement in how he looks and feels. I am very proud that my client is being looked after here
at Holbrook Hall.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Holbrook Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Holbrook Hall is calculated as follows: ( (282 Excellents x 5) + (71 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 360 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holbrook Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Mar 2025

We currently have two bedrooms available for viewing within the listed part of Holbrook Hall.


Awards / Recognitions (2)

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Meet the Team (2)

Jaspal

Jaspal Swalli

Job Title: Registered Provider & Medical Director

Joined: 2022

Dr Jaspal Swalli is the Registered Provider and Medical Director for Fairway Homes (Derby) Ltd. He is a Registered Medical Doctor with the General Medical Council and a Consultant Psychiatrist. He has been a member of the Royal College of Psychiatrists since 2012.


He comes with values of integrity, care, compassion and ethics. He is a specialist in acute and urgent care pathways within adult mental health services and has expertise in the management of mentally disordered offenders, substance misuse, personality disorder, dual diagnosis and dementia. At the heart of Dr Swalli ‘s work is to provide psychoeducation to service users, carers and families to tackle the stigma and discrimination around mental health issues. He is an expert in applying Mental Health and Mental Capacity Act Laws.


Rebecca

Rebecca Wass

Job Title: Home Manager

Joined: 2023

I’m Rebecca, the Home Manager at Holbrook Hall. I've been in the Health and Social Care sector for almost six years now. I have progressed up the ranks due to my drive, determination, and dedication to providing service users with person-centred care and ensuring that they are treated with dignity, equality, and respect throughout their time at a service. I’m very proud of the collaborative relationships that I have built with service users, their families, fellow employees, and healthcare professionals during my career. I am constantly looking for ways to improve my knowledge of the industry and over the past three years, I have completed over sixteen level two/three qualifications independently as well as NVQ 2, and NVQ 3 and I am currently partway through my NVQ5. I am passionate about compliance and implementing positive change in services.