The Hollies

The Hamlet, South Normanton, Alfreton DE55 2JA
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9.5 20 Reviews
  • The Hollies, Alfreton
The Hollies provides for twenty-three clients, each with an individual apartment, all clients having needs focusing on their mental state.

All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely and comfortable surroundings that enable skilled carers to promote sound health and security.

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Care Provided by The Hollies

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 23 Service Users
  • Primary Care Categories
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Substance Misuse
  • Younger Adults
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Samantha Tye (Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002
    • Number of floors: 1

Funding & Fees Guide for The Hollies

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Hollies Reviews (20)

9.5

The Hollies has a Review Score of 9.5 (9.502) out of 10, based on 8 reviews in the last 2 years. Over all time The Hollies has 20 reviews.

Overall Experience

  • 13
  • 5
  • 2
  • 0
  • 0

Date Published

20
2
8
8
12

Review from T M (Sister of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the manager and staff approachable. They have a regular programme of activities and trips for the residents. I feel happy that my sister is living in a safe environment and is well cared for.

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Review from Janet C (Mother of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been in and out of care for over 20 years finally residing at The Hollies. I cannot thank the manager and her team enough for the care and support they have shown my son during the time he has been with them. Their patience and understanding is exemplary. I am so grateful that my son has
a home where he is watched over, it gives me such peace of mind knowing he is safe after the terrible time I had trying to monitor his medication and behaviour without success. When I call to enquire about my son I am always met with both courtesy and empathy whilst discussing his mental health issues, I feel at ease talking to them. I would recommend The Hollies to anyone wanting to ensure a safe, friendly place for their family member.

Reply from Diane Smith, Director at The Hollies

Many thanks for your kind words and for taking the time to complete this review.


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Review from L W (Sister of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are grateful to the home for the exceptional care and understanding shown to my sister over the years she was at The Hollies and especially at the end of her life. The home always gives a family feel. The staff go the extra mile. We will always be grateful for all they did.

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Review from H S (Father of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have good contacts with staff who keep me well informed and are easy to talk to. Have contact with my daughter now and looking forward to seeing her more often after a few health issues on my part in the past. Couple of years. Always know she is safe at The Hollies and I will be informed on various
issues that arise straight away.

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Review from S H (Sister of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent. They treat all their clients as individuals and fully understand their individual needs. The buildings are well kept, clean, safe and homely. A variety of activities are presented to the clients both in and off the premises.
The meals are well prepared, well balanced and
offer an excellent variety.
The whole ethos is one of a happy place with excellent care, support and encouragement.

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Review from Suzanne M (Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is nicely run by staff manager and the place is kept clean and you can come and go as you please for walks out just tell them where you're going because of fire safety and it's very good.

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Review from Kerri S (Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sometimes I feel too clever and usually I am a plain old intellectual. I think that this happens because it is so hectic here at times. I do understand though. I do not think that anything can change but there is hope.

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Review from Fiona P (Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the Hollies is good.
Best place I've been.
The meals are really good.
And you can have a cup of coffee whenever you want.
I think the staff are great.

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Review from Susan B (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely can't fault the care and service they offer at the Hollies. My mum is happy, settled and well looked after. Lovely and clean with fresh meals provided every day and lots of activities for the residents.

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Review from Anne T (Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place. The staff are very attentive and caring. The home is very relaxing and calming.

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Review from P M (Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly home with caring staff. My husband and myself were made to feel welcome. A member of staff made us drinks which were welcomed after our journey to the home. A lovely home in nice surroundings.

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Review from S B (Father of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only talk of what I see and I am told. Overall it seems a nice environment to live in.

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Review from M V (Resident) assisted by family/friend published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to be here and the staff are very good.

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Review from D F (Brother of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very pleasant, residents are well looked after and the staff are very easy going and caring.
Very helpful and polite.
Overall, a well ran home.

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Review from Angela S (Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy living here.

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Review from Jenny P (Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and pleasant, food is lovely, staff look after everybody.

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Review from Y B (Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

OK.

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Review from Joyce Y (Mother of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think because my son is a big man he needs his room cleaned more than once a week if possible.
All in all, I think you are all trying to do your best for him.

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Review from R G (Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Alright at the moment.

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Review from Linda W (Sister of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent. It is always clean and tidy, the staff are helpful and let me know if there are any problems. They are always approachable, sensitive and understanding in dealing with mental health issues.
I have confidence that my sister is safe and well cared for.

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Current Review Score: 9.5 (9.502)

Overview of Review Score

The Review Score of 9.5 (9.502) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for The Hollies is calculated as follows: ( (70 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 94 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for The Hollies is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about The Hollies

What types of Care is The Hollies registered for?

Mental Health Condition, Detention Under Mental Health Act, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hollies provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Hollies have?

There are 23 Single Rooms.

What are the Facilities & Services at The Hollies?

Own Furniture if required, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is The Hollies to the centre of Alfreton?

2.1 mile(s) as the crow flies, distance by road may be significantly further.