Richmond Residential Care Home

Recreation Road, Shirebrook, Mansfield NG20 8QE
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9.7 34 Reviews
  • Richmond Residential Care Home, Mansfield
Richmond Care Home, in Shirebrook, is located within the residential area of Recreation Road. The home is conveniently located for local shops and the town centre. Set within half an acre of land, Richmond Care Home offers peaceful surroundings, with ample car parking for visitors.

The 40-bedroom home offers warm and comfortable accommodation to residential clients, including those living with dementia. Every room has its own en suite facility which includes a WC and washbasin.

Each bedroom at Richmond Care Home is fully furnished to a high standard and is equipped with a call-bell system, TV point, easily accessible light switches and plug sockets. There are many options for bathing including assisted bathrooms and shower rooms, with roll in and roll out showers/wet rooms. One of which has a bath that is fitted with a manual hoist and one with a fully electric hoist, for ease of bathing.

Richmond Care Home has a vibrant activities schedule, for those residents wishing to participate. This includes arts, crafts, baking, letter writing, music and pampering sessions. The care home frequently holds seasonal events and regularly welcomes local baby and toddler groups, and pet therapy groups to the home. On-site facilities include a hairdressing salon and a big screen for film viewings. Outings are regularly arranged in Shirebrook and the surrounding area for those wishing to spend time outside of the home.

Staff at this friendly Shirebrook care home are warm and welcoming. Two of the home's employees were finalists at the Great British Care Awards 2019.

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Care Provided by Richmond Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kate Birch (Manager)
  • Admission Criteria
    • Elderly and those suffering dementia
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Richmond Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,150
    • Self-Funded Residential Dementia Care £1,050 – £1,150
    • RESPITE Self-Funded Residential Care £1,050 – £1,150
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,150
  • (these prices are only a guideline, please contact Richmond Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home does not have fixed visiting hours. This is the residents home so visitors are welcome at any reasonable time


  • Parking

  • Ample parking on site


Richmond Residential Care Home Reviews (34)

Total of 34, showing 1-20
9.7

Richmond Residential Care Home has a Review Score of 9.7 (9.664) out of 10, based on 11 reviews in the last 2 years. Over all time Richmond Residential Care Home has 34 reviews.

Overall Experience

  • 28
  • 5
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Date Published

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Review from Gill B (Relative of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husbands Uncle was a resident in Richmond Care Home for ar least two years until he passed away at the grand old age of 105 in September 2024. He was always very complimentary about the staff and the care he received which was second to none. When my wife and I visited we were always greeted with
warmth from all the staff, the home has a lovely welcoming atmosphere. The manager was brilliant and always put our minds at rest when we phoned from our home in Devon to enquire how Uncle was. We have nothing but good to say about this home and would highly recommend it to anyone who has elderly family members in need of care.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you very much for your review. Your husband's uncle was such a gentleman, and we all loved him very much. Your family were always so supportive of the home, and it was an honour to have had the opportunity to have look after your husband's uncle.


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Review from Yvonne S (Niece of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie has been a resident here at Richmond since last April, she sadly suffers with Alziemhers so finding the right place for her was crucial to her receiving the appropriate care, Richmond is the best !! The team are absolutely amazing, they go above and beyond always engaging and caring for all
the residents. There's lots of stimulating activities provided and everyone is encouraged to join in the fun. They have a FB page where photos of events and entertainment are posted on a weekly basis so we can all see how our family members are spending their time.
My Auntie's quality of life has improved 10 fold since moving here. The peace of mind that we have now knowing that she's being cared for and is safe is such a huge weight lifted.
Kate the manager of the home goes the extra mile for everyone and is very approachable if you have any concerns or queries, she's got a great team of fantastic carers, all friendly and very experienced in providing the best care for the residents.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for this amazing review. We are glad that you and your family are so happy with Richmond Care Home and more importantly how well your aunt is doing with the support of our great staff team.


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Review from B D (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Richmond Care home for 7 years.
Her everyday needs have changed throughout this time and Richmond staff have been able to meet them, so that she is always happy and well cared for. It is very reassuring to know and witness that ALL staff give a 100% .
There is a wide range of
activities which family members are very welcome to join. They have family days where residents and staff families enjoy their time together. It all makes you feel as if you are one big extended family. On fancy dress days staff joined in and made sure the residents had fun happy days. Families are always welcome to have a theme buffet which really pleases my mum.
The owner of Richmond, Management and all staff are always there to support with any worries or concerns.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for this wonderful review. We have a great staff team lead by an equally great manager who are all dedicated to looking after all our residents whom we consider as our own extended family. The families of our residents form an integral part of our extended family and always look forward to welcoming them into our home.


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Review from R H (Daughter of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This home is very suitable for anyone who is very able. Please dig deep into policy and practice if you decide this is a suitable placement. Trust your gut if you see anything that raises concerns. Report it to the home and then take it higher e.g. Safeguarding and CQC. Some lovely staff members who
won't realise what is taking place here.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you for your review. We take all feedback seriously and we use it as an opportunity to learn and improve our service. This matter has been looked at in detail by the local authority who have not raised any concerns. We do try our very best to care for all our residents but sometimes their condition means that we are no longer able to meet their needs and they have to be looked after at another care home that can meet their needs.


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Review from A G (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Speaking on behalf of my Mother, I found the home to be just what was required for her. The staff were all friendly, caring, and compassionate. The standard of care was excellent. The food that I saw was portioned well and of good standard. The room quality was of a good standard and well kept and very
clean. All in all very happy with the overall package.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for this great review. It is an honour to look after all our residents.


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Review from J S (Granddaughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot think of a bad thing to say about this care home, the staff are all angels, caring, friendly, and hardworking. The attention to detail and care is 100%.
The home is clean and homely. I cannot think of a better place to send your loved ones.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for this review. We are delighted that you are so happy with the service provided by our great staff team.


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Review from K H (Granddaughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words can't describe how thankful myself and my family are for each and every one that works at Richmond. Such a wonderful place, the care and compassion we have been shown have been superior. Seeing how our Nana and other residents are cared for is truly heartwarming. It's not just a care home, it's
a home and these people genuinely care about each and every one of their residents, they go above and beyond for everyone who walks through their doors. Though we are now mourning, thanks to Richmond staff the hardest time of our lives now has treasured memories. Thank you to you all, you have a warm place in our hearts forever.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Wow! Thank you so much for this feedback. We were blessed to have had the opportunity to look after your Nana and meet your family. The staff are truly our greatest asset.


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Review from Dion G (Nephew of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place. My auntie stayed here for a month from the beginning of July. Staff are always busy caring for residents. Residents are always doing something, i.e., knitting, making pompoms, celebrating birthdays, they even had a wedding as one resident got married, they regularly take them out
for coffee and cake. Hairdressers and chiropodists come regularly. You are free to visit when you want. The place is clean and tidy. When I visited, I could go and sit in the garden with my aunt and have coffee.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for this feedback. The staff are really wonderful. We are blessed to have such a dedicated team led by a great manager.


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Review from Kathleen B (Sister of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit, she is very happy and the carers are always friendly. We know she is being looked after. She has a lovely bedroom. It is beautiful and everywhere is very clean.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for this wonderful review, this is much appreciated.


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Review from Tracy W (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had previously been to the Richmond for respite care several times in the last two years because of her dementia. In March this year I needed cancer surgery and follow up treatment, so she went in for longer and this has now become permanent due to her deteriorating health. We have always been very
happy for Mum to stay there and all the staff are so dedicated (often under trying circumstances) and welcoming, which has been a huge weight off our minds, especially at this difficult time. Mum was finding it difficult to settle in, with being in longer this time, but the staff have been brilliant with her and very supportive with me too, which has been greatly appreciated. The activities they provide are really varied and it is lovely to see all the social media photos of the residents enjoying themselves so much, it is the happiest we have seen Mum in years!

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

We are so glad that your mum has settled in so well. It makes us very happy to see our residents enjoying a new lease of life.


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Review from Alison B (Niece of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Care Home is a 'home from home' and looks after the residents with dignity, love and compassion.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you very much for this wonderful review. It's all down to our great manager and staff team.


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Review from A W (Son of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Richmond to be a friendly caring environment for my parents to reside in.

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Review from Michael H (Son of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident of the Richmond Residential Care Home for just under 6 months, following his illness, a fall and onset of dementia. During his time there, I found the care home to be very good, his room was very nice and the staff I dealt with were very friendly and the meals provided and the
facilities I thought were very good. I only wish my dad had been less ill and able to appreciate more the facilities on hand.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you for your feedback. This is much appreciated.


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Review from Philip H (Son of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff do very well in trying circumstances. They were very prompt in updating us with any developments and were very knowledgeable in obtaining services, better than the doctors and social services. Some of the staff were observed to go above and beyond with their personal level of care and genuinely
became attached to the patients. Dad was too ill to properly enjoy all the facilities, but I personally enjoyed the garden as did residents who used it.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for this feedback. We really appreciate this.


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Review from Maureen S (Sister of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Richmond care home to be excellent. The staff go above and beyond to help the residents feel they are loved and cared for. The staff always give 100% looking after residents' health and well-being and the activities and entertainment they think up for them is brilliant. I would certainly recommend
it to anyone needing to go in a care home.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for this feedback. We truly appreciate this.


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Review from Alison R (Father-in-law of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, clean, always plenty of things happening. Staff and management are so kind. nothing is too much for them.

Reply from Kate Birch, Manager at Richmond Residential Care Home

Thank you for your lovely review. Our staff work really hard and deserve this review.


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Review from Yvette A (Daughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the team enough for the care they provide for my dad. We had tried to keep dad at home as we did not think he would settle in a care home but he loves it at Richmond and settled in quickly. The staff are friendly, with lots of activities and a lovely secure garden which is dads favourite
place to be. The Manager is great at keeping me updated with anything I need to know and I can settle knowing he's in great hands. Highly recommend Richmond to anyone

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for your review. So glad that Dad is happy at Richmond Residential Care Home.


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Review from J C (Father of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Richmond since 10-02-2020 with dementia and other problems, all the staff have been excellent. They catered for his every need, nothing was too much trouble for any of the staff. They made him and me feel part of a great big family, there were so many activities going on all the time.
I could not wish for him to have spent his last years than being at Richmond, thanks once again to all staff from the bottom of my heart for the excellent care you gave him, I would recommend this care home to anyone.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for your feedback. We have a great manager leading a wonderful staff team. We are very proud of our dedicated team.


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Review from Sandra P (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Bristol so cannot see dad as much as would like to but Richmond care home are excellent at keeping me informed and do everything they can so I can speak to him and see how well he is doing on Facebook he looks so much healthier the staff are amazing I'm so glad he is there definitely a piece
of my mind.

Reply from Kate Birch, Manager at Richmond Residential Care Home

Thank you for your lovely review. We try are hardest to make sure that there is always contact with family members.


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Review from Jacquie R (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Richmond care home in November 2020 due to dementia. The manager and staff were fantastic with him and all residents. Nothing was too much trouble for any staff to help with anything residents needed. They are such a friendly organisation. They always have something different going
on day and night. I would recommend this care home to anyone. Best by far.

Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for this wonderful feedback. It's made our day.


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Current Review Score: 9.7 (9.664)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Richmond Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Richmond Residential Care Home is calculated as follows: ( (113 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 131 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Kate

Kate Birch

Job Title: Manager

Kate has worked in care for 30 years and has worked in management for 10 years. Her respect for her team is evident and she is extremely popular with residents and their families. Kate goes the extra mile and ensures that dignity is at the forefront of everyone’s mind.


“I always think how would my mum or dad want to be cared for,” she says, “and that’s how I approach care for residents here at Richmond.”


The dedicated team of staff at Richmond strives to deliver the highest quality of care for its residents. The team feels passionately that independence should be promoted wherever possible. They work tirelessly to give their residents the attention and care they need.


Natasha

Natasha Westwood

Job Title: Activities Co-ordinator

Natasha has been an activities co-ordinator for ten years. She has a boundless energy and is bursting with ideas. Natasha encourages her residents to live their lives to the fullest, leading by example and inspiring others to have fun.


The dedicated team of staff at Richmond strives to deliver the highest quality of care for its residents. The team feels passionately that independence should be promoted wherever possible. They work tirelessly to give their residents the attention and care they need.


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Deb Scott

Job Title: Head Cook

Joined: 2007

Who are you and what is your job role?


I'm Deb and I'm the head cook here at Richmond in Shirebrook.


When did you join the Richmond team?


A long time ago, about 15 years ago now!


What is your favourite thing about your job?


I couldn't choose just one thing, I love everything about my job, especially knowing that I and my team are making sure all of our residents have full bellies. That makes my day!


What do you enjoy doing in your time away from work?


I love to spend my spare time with my friends and family.


If you could give prospective resident and their family a bit of advice for choosing a suitable home for their loved ones, what would it be?


Make sure you look around and speak to staff and other people who have connections with the home. Not forgetting to read all reviews, it's a big decision!


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Shelley Thompson

Job Title: Cook

Joined: 2022

Who are you and what is your job role?


I'm Shelley and I'm a cook here at Richmond in Shirebrook.


When did you join the Richmond team?


A little over 5 months now.


What is your favourite thing about your job?


I love being able to do what I enjoy, cooking! Also, I've really enjoyed being able to get to know our residents.


What do you enjoy doing in your time away from work?


I spend lots of time with my family outside of work and of course cooking for them. I'm also a frequent visitor to rock gigs with my friends too!


If you could give prospective resident and their family a bit of advice for choosing a suitable home for their loved ones, what would it be?


My one piece of advice would be this, find a home with staff like ours. Staff that treat your loved ones like part of their own family.


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Tina Bamford

Job Title: Activities Co-ordinator

Joined: 2021

Who are you and what is your job role?


I'm Tina and I'm one half of the activities team here at Richmond.


When did you join the Richmond team?


Just over a year now.


What is your favourite thing about your job?


I love hearing all the stories, sitting and chatting with our residents learning all about them and their lives is easily my favourite thing about my job!


What do you enjoy doing in your time away from work?


In my free time, I love being outside and taking my dog Dolly on walks. I also spend a lot of time with my family and socialising with friends, we love going out for meals and trying new places to eat!


If you could give prospective resident and their family a bit of advice for choosing a suitable home for their loved ones, what would it be?


My advice would be don't settle, read all the available reviews and information and make sure that you are choosing somewhere that not only fits the needs of your loved one but somewhere that is suitable for them to enjoy living too!


Frequently Asked Questions about Richmond Residential Care Home

What types of Care is Richmond Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richmond Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Richmond Residential Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Richmond Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Residential Care Home to the centre of Mansfield?

4.5 mile(s) as the crow flies, distance by road may be significantly further.