Long Meadow

Bakewell Road, Matlock DE4 3BN
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8.7 38 Reviews
  • Long Meadow, Matlock
Long Meadow is a 41 bedded care home situated in the heart of the picturesque Derbyshire Dales.

Recently refurbished from 2018 with a CQC GOOD inspection on 31/01/2019, Longmeadow is split in to 3 units. Longmeadow Unit accommodates 24 service users, Meadow View Unit accommodates 13 service users and Meadow Grange is a brand new Premier Suite accommodating 4 service users to 1 carer 24/7. Viewing and pre booking wherever possible is advised as rooms are in high demand.

Longmeadow is suitable for older people who require specialised dementia care. The home has pleasant, extensive well-situated gardens where the local Peak Rail Steam Engine passes by, at the foot of the gardens. There is easy access to the communities of Matlock, Darley Dale, Bakewell and Ashover using the local Bus route or the homes own mini bus which is driven by trained staff.

Some of those who have benefited from Long Meadows's skilled professionals include individuals experiencing Alzheimer's, Korsakoff Syndrome, Hearing and Visual Impairments, Depression, Parkinson's Disease, Schizophrenia and Epilepsy.

The home has a fully trained and specialised professional care team with have a range of experience, enabling them to deliver high quality care packages that are personalised to the individual's needs.

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Care Provided by Long Meadow

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Layla Nicklin (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Long Meadow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,240 – £1,240
    • Self-Funded Residential Dementia Care £1,240 – £1,240
    • RESPITE Self-Funded Residential Care £1,240 – £1,240
    • RESPITE Self-Funded Residential Dementia Care £1,240 – £1,240

  • Hairdressing, chiropody, optical care, dental care and escort support are additional services that are charged at individual rates, these services can be provided either in or out of home, please enquire within.
    Towels, linen and laundry service are provided with the service
  • (these prices are only a guideline, please contact Long Meadow to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to Long Meadow at any time. The home do ask that you respect their protected meal times unless you choose to dine with your loved one.


  • Parking

  • Parking facilities available onsite at Long Meadow and plenty of parking in Matlock also.


Long Meadow Reviews (38)

Total of 38, showing 1-20
8.7

Long Meadow has a Review Score of 8.7 (8.669) out of 10, based on 7 reviews in the last 2 years. Over all time Long Meadow has 38 reviews.

Overall Experience

  • 23
  • 9
  • 5
  • 1
  • 0

Date Published

38
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7
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Review from Sue R (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Longmeadow for just a few months but has settled in very well, she loves her room & all the staff, everyone is so caring & lovely & can't do enough to help, which helps me as a Daughter feel that Mum is well looked after, top marks from me, Thankyou to all the staff.

Reply from Honor Keatley, Group Business Development Director at Long Meadow

What a fantastic review thank you so much. Thanks also for the 5* rating - that will mean a lot to the team.It's great to read about the impact of your mum moving into Long Meadow on you as well as your mum.With best wishes, Group Business Development Director


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Review from C H (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff friendly, caring and helpful, the manager is approachable and efficient at her job, any problems or niggles that you have will be rectified asap. The home is clean and tidy. Everyone does a very good job.

Reply from Honor Keatley, Group Business Development Director at Long Meadow

Thank you so much for taking the time to write such a lovely review. It's so helpful for other care seekers to have a first-hand insight into the home and very importantly, the staff and Manager. With best wishes, Business Development Manager


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Review from Lynn T (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident since June 2023, she is well cared for. She had a fall a couple of weeks ago, she fell out of bed and injured her leg. Staff cared for her until an ambulance arrived. In hospital, they discovered she had pneumonia. She was discharged back to the home the same day under the
frailty virtual ward with oxygen being made available at the home. The staff cared for her well under difficult circumstances.

Reply from Ramla Abdullahi, Regional Operations Manager at Long Meadow

Thank you for your lovely comment regarding Long Meadow. It's great to hear that the staff cared well for her following her discharge from hospital. I will make sure to pass your comments on to the staff team.


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Review from H C (Sister of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My sister has been at Long Meadow Care Home for about three months and has settled down well. The staff are kind and helpful and the home has a comfortable homely feel. She says the meals are very good. Generally, I am very happy with the way she is being cared for.

Reply from Ramla Abdullahi, Regional Operations Manager at Long Meadow

Thank you for your lovely feedback regarding Long meadow Care Home. its great to hear that your sister has settled well and is receiving excellent care and support from the staff team. I will make sure to pass your comments to the management and staff team.


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Review from M M (Brother of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visitors made welcome always.
Efficient and courteous staff.

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Review from J E (Sister-in-law of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always friendly and look after the residents well. It is very clean and the cleaners are around a lot to keep it that way. I feel I can speak to staff freely about things and they sort things out straight away. It's a pity they haven't more funding to do more activities in the afternoon
which the residents would enjoy.

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Review from J B (Nephew of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was happy to see that my Auntie was settled, that was clear by her whole demeanour. Staff was kind and attentive and would recommend anybody looking for a care home in the Derbyshire area look no further.

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Review from T G (Resident) assisted by family/friend published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are ready to help me all the time, dressing, changing and pads etc.

Reply from Ramla Abdullahi, Regional Operations Manager at Long Meadow

Thank you for your lovely comment about Longmeadow. I will make sure to share this with the staff team.


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Review from Andrew H (Son of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother seems perfectly at ease with the staff if they should visit her during my weekly visits. She informs me that her meals are very nice. As I only visit for less than one hour per week I am basing my review and answers based on this alone.

Reply from Ramla Abdullahi, Regional Operations Manager at Long Meadow

Thank you for your review in relation to Longmeadow Care Home. I will share this feedback with the staff team.


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Review from J F (Daughter of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The building although clean is in a dreadful state of repair. It is clear there has been no investment in the property for a long time. The staff are excellent but obviously not appreciated by the company they work for.


The area where my mother lives is gloomy and scruffy and poorly maintained.

The administration leaves much to be desired when I'm asked to provide either cash or cheque for expenses.

Reply from Sharon Flood, Regional Operations Manager at Long Meadow

Thank you for your feedback, I am sorry you feel staff are not appreciated but they really are. We are carrying out a maintenance plan for the home.


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Review from Linda E (Son of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers and staff are very friendly and nice to mum and always help you if you have any queries.

Reply from Sharon Flood, Area Director at Long Meadow

Thank you for your positive feedback it is much appreciated


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Review from Neil C (Son of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an appointment to visit my mother today. All the staff I met were very helpful and wore obviously very affectionate towards Mum. Mum has advanced dementia (Alzhiemers) and therefore needs a lot of assistance since she can no longer walk unaided. I am very happy with the excellent care she received
today and the excellent level of cleanliness that I saw in the home.

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Review from Richard B (Son-in-law of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I cannot speak highly enough regarding the staff and management of Long Meadow. They cared so much for my mother-in-law in the last few weeks of her life when we moved her to Matlock to be near us. The home is run professionally and balances that with an open and caring manner. My mother-in-law
had a large room which was well appointed and we are sure she would have been happy here long term. The current manager is worthy of particular note. She was extraordinarily helpful and kind during our first few days after first contact right up to the most difficult of days very recently. She is a real credit to the organisation. We were always made a coffee when we arrived by staff attending the hot drinks and the food was excellent, tasting properly homemade and lovely. We can recommend Long Meadow without hesitation. They really looked after a loved member of our family and we will always be grateful to the whole staff.

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Review from M W (Wife of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are wonderful (what few there are). Sometimes only two on to deal with the patients. They work very hard but if there was an accident they might not be around at the time as they could be busy.
No stimulation for the patients. All they do is sleep or walk around. They don't get taken out
to see something different. Things go missing, even if they have names on everything.
I am self-funding and find it a lot of money when some people get help. I feel more could be done for the patients.
But more staff is required.

Reply from Chanelle Shaheen, Home Manager at Long Meadow

I am sorry to hear that you feel you have had this experience with us at Longmeadow. As families, residents and staff are aware I have an open-door policy here at Longmeadow and am always available to talk to everyone who accesses the service. I would like to invite you to a review meeting with myself at a time to suit you, to discuss any issues that you may have at the moment so that we may have a chance to put things right and improve the service that you feel we provide to you and your husband. As a residential home we have a capacity of 41 service users and in terms of staffing we are staffed between 6 to 7 members of care staff during the daytime and 4 to 5 members of staff during the night, dependant on individual dependency needs which is regularly reviewed each month or if needs change before this time. Please continue to attend the residents and relatives meetings which we hold bi-monthly. I look forward to hearing from you at your earliest convenience.


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Review from Ellen R (Daughter of Resident) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum had several weeks respite care at Long Meadow pending a care package at home. She settled in well and always spoke highly of the staff. Her room was bright with lovely views and had everything she needed. She had choices of lounges to sit in depending on if she wanted company or quiet time and made
very good friends with one particular resident. The dining room is large and welcoming and Mum often had a late breakfast as she doesn't like to get up too early. There are visits from a hairdresser and chiropodist which Mum took advantage of. We always felt that Mum was safe and that the staff cared about her. The only issue we had was sometimes it took a while to be let in or out but we fully understand that the safety of the residents is paramount.

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Review from Karen M (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad have just spent 5 weeks of respite at Long Meadow. The room was lovely, spacious and clean with views out on the duck pond and Peak rail line, with steam trains passing by.
The manager and her staff are lovely and can't do enough for the residents and family.
The meals are excellent and
the home provides entertainment, hairdresser, chiropodist and optician which we took advantage of.
Thank you for looking after mum and dad!

Reply from Sharon Flood, Regional Operations Manager at Long Meadow

Thank you for your kind words, it is lovely when relatives give excellent feedback to our hard-working staff.


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Review from M K (Husband of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming. Management and staff encourage participation but with understanding. Ethos is "it is the resident's home and all other guests, residents and staff have come to visit the individual".

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Review from C P (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The policy of the home is not to force our mother to do anything against her wishes. This includes bathing, sitting at a table to eat, to see a podiatrist, her feet are in terrible condition giving her great pain.
Her clothes, all taped frequently, go missing. The laundry department is very disorganised.
She
is incontinent and needs a constant supply of clean underwear.
Sometimes she wears none!
Whilst the staff are very kind but understaffed. She needs more supervision and assistance. Often she will go to bed fully dressed but wet! She can be a difficult woman and hard to deal with. Surely that is what a dementia home specialises in. The residents need more stimulation, more than a television blaring out.

Reply from Chanelle Shaheen, Home Manager at Long Meadow

Many thanks for your review. I have responded to you by mail and hope that this may have answered some of your questions and concerns. I would like to invite you to meet with myself for a review of your mother's care at a date and time that would suit you best. I welcome you to contact me at your earliest convenience so that we may arrange this and discuss any questions and concerns that you may still have going forward. Kind Regards, Chanelle Shaheen.


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Review from Stephen G (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the service, personal care and support my mum receives from the staff and carers at Long Meadow. My mum has been a resident for nearly 12 months. The care, dignity, social activities she has is constantly outstanding.


My mum is very happy and content and this is brilliant

to see. She has vascular dementia and Alzheimer's and needs to have constant care. The staff and carers make sure she is cared for. They do this meeting her individual needs they are professional and look after her as though she was their mum! Lovely, thank you!

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Review from Dorothy I (Cousin of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Long Meadow is home from home.
They care and it shows!
Always helpful and when visiting you never feel as if you are in their way or not wanted.
My cousin is cared for and safe.
Thank you so much for everything you do.

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Current Review Score: 8.7 (8.669)

Overview of Review Score

The Review Score of 8.7 (8.669) out of 10 for Long Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.337 for Long Meadow is calculated as follows: ( (38 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.337

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.332 Points relating to the number of positive Reviews for Long Meadow is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 6 Positive Reviews ÷ 8.2 = 0.732

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Layla

Layla Nicklin

Job Title: Home Manager

Joined: 2024

I have recently joined Long Meadow, and all I can say is what a joy. The last 6 months have been a pleasure in the 24 years I have worked in social care this home has by far been the best of my career.


I have a passion for social care and for the elderly to be able to live their lives to the fullest. To enjoy their remaining days filled with laughter and joy and friendly faces.


We cannot change the ageing process but we can try and make it as comfortable, and fulfilling as possible.


Rachel

Rachel Land

Job Title: Deputy Manager

Joined: 2024

I have been at Long Meadows for over 24 years.


I have a passion for caring and helping people.


I have always had a special place in my heart for Long Meadow.


Carol

Carol Thorpe

Job Title: Home Administrator

Joined: 2024

My job allows me to meet and mingle with the residents in the home and families, I have the pleasure of ensuring their home runs effectively and smoothly.


Frequently Asked Questions about Long Meadow

What types of Care is Long Meadow registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Long Meadow provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Long Meadow have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Long Meadow?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Long Meadow to the centre of Matlock?

1.4 mile(s) as the crow flies, distance by road may be significantly further.