Holmewood Care Home has a Review Score of 9.7 (9.710) out of 10, based on 35 reviews in the last 2 years. Over all time Holmewood Care Home has 104 reviews.
Review from C L (Son of Resident) published on 20 March 2025
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
thank you for taking your time to leave the review it been a pleasure to look after your mum during her stay in Holmewood over the past 10 years has she and your family became part of the homes family through good times and the sad times we will pass on your kind words to all the staff team.
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Review from L W (Brother-in-law of Resident) published on 11 March 2025
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your lovely feedback and kind words.
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Review from Pam F (Daughter of Resident) published on 3 March 2025
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your lovely feedback. It was a pleasure having your Mum stay with us for a short time.
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Review from P T (Granddaughter of Resident) published on 13 January 2025
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for the lovely feedback, this will be passed on to the team, always here to help.
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Review from G S (Daughter-in-law of Resident) published on 13 January 2025
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you so much for your lovely feedback, it has been a pleasure to look after your father in law and mother in law. They will both be sadly missed in the home by staff and other residents. We will pass your comments back to the team.
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Review from J C (Daughter of Resident) published on 13 January 2025
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your lovely comments, it is a pleasure having your Dad in the home, he always brightens the day, really enjoy your visits when you come. I will pass your feedback on to the team.
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Review from K B (Granddaughter of Resident) published on 17 December 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you so much for your review. I will pass on the review to all the team and its a pleasure to have your grandad in our home.
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Review from Julie B (Daughter of Resident) published on 17 December 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your lovely feedback. I will pass your comments on to the team.
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Review from Richard J (Son of Resident) published on 17 December 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your lovely feedback. I will pass your comments on to the team.
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Review from A T (Daughter of Resident) published on 18 September 2024
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Reply from Louise Spooner, Regional Manager at Holmewood Care Home
Thank you for taking the time to review the care of your mum at Holmewood. We are very pleased that your mum is doing well in our care. I will pass on your positive comments to the staff team within the Home who as you rightly say do go above and beyond every day.
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Review from M T (Daughter of Resident) published on 18 September 2024
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Reply from Louise Spooner, Regional Manager at Holmewood Care Home
Thank you for taking the time to review the care of your mum at Holmewood. We are really pleased that your mum is enjoying our activity program and had a good time on her birthday. I will make sure that your positive feedback is relayed to the staff team
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Review from D R (Granddaughter of Resident) published on 22 August 2024
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Reply from Louise Spooner, Regional Manager at Holmewood Care Home
Thank you for taking the time to review your experiences at Holmewood. I am so pleased to hear your Grandad is happy in the Home and has settled well.
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Review from A H (Niece of Resident) published on 8 August 2024
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Reply from Louise Spooner, Regional Manager at Holmewood Care Home
Thank you for taking the time to review Holmewood Care Home. We are pleased you enjoyed your afternoon spent in the Home. We really appreciate family taking the time to join us in our Activity program as this makes events extra special for our Residents.
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Review from A C (Sister of Resident) published on 11 July 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your comments, glad that you enjoyed the open day event and had a good time.
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Review from D C (Daughter of Resident) published on 10 July 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your lovely feedback; I will ensure this is passed on to the staff. It is a pleasure looking after your mum.
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Review from J N (Niece of Resident) published on 4 July 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your lovely review It was a pleasure to have Aunt stay with us in the home will pass on your kind feedback to all the team.
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Review from S A (Friend of Resident) published on 3 July 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for a lovely review it's a pleasure to have your friend stay with us.
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Review from D B (Brother-in-law of Resident) published on 22 April 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for taking the time to leave a kind review It is a pleasure to have your sister-in-law stay with us at the home also will pass your lovely feedback to all the staff team at Holmewood.
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Review from J G (Daughter of Resident) published on 11 March 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for the lovely review; we will feed feedback to all the staff team, and we hope he enjoys spending many more years with us at Holmewood.
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Review from Denise W (Daughter of Resident) published on 7 March 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for taking the time to complete the review, your review will be passed on to the staff team.
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The Review Score of 9.7 (9.710) out of 10 for Holmewood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.710 for Holmewood Care Home is calculated as follows: ( (312 Excellents x 5) + (79 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 410 Ratings = 4.71
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holmewood Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Dec 2021
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Job Title: Activity Coordinator
Joined: 2023
I have been working here since summer 2023 but I have over 10 years of experience in activities and care. I am an NVQ 3 qualified, fire trainer instructor and I have a degree in pedagogy & psychology. I can sing, and play the guitar and my favourite activity is a fun singalong. My proudest achievement in this role is winning 1st place for the tastiest cake in a cake-making activity. In my spare time, I also like to take photographs. You will see some of these pictures on our Facebook page. My biggest passion in life is volunteering for charities supporting children in need.
Job Title: Manager
Joined: 1999
My passion for care began when I used to visit my grandma who was in Holmewood Care Home, I got to know the manager who saw something in me and suggested a career in care, I wasn’t sure if I could do it but she encouraged me to give it try and I have never looked back.
I started as a care assistant 25 years ago and gradually worked my way through the different roles in the home, becoming a deputy in 2014 and then manager in 2022, an achievement I am really proud of.
Every day is so rewarding, when new resident arrives, they can start off scared and unsettled so the challenge is to make them feel at home and like part of the family, when you see them transform and thrive, it makes it all worthwhile.
My qualifications include NVQ levels 2, 3, 4 and 5 in Health & Social Care and management.