Holmewood Care Home has a Review Score of 9.7 (9.718) out of 10, based on 36 reviews in the last 2 years. Over all time Holmewood Care Home has 105 reviews.
Review from Denise W (Daughter of Resident) published on 7 March 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for taking the time to complete the review, your review will be passed on to the staff team.
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Review from Jean O (Wife of Resident) published on 7 March 2024
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for the positive review, this will be passed on to all the staff team at Holmewood and we hope your husband enjoys his stay in Holmewood Care Home.
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Review from S J (Sister of Resident) published on 11 December 2023
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Reply from Louise Spooner, Regional Manager at Holmewood Care Home
Thank you for taking the time to review the care of your sister at Holmewood and for your positive comments. I will make sure these are relayed to the staff team.
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Review from V J (Sister of Resident) published on 29 November 2023
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you so much for your lovely kind words, I will make sure that the staff are made aware of the lovely comments you have made about them and the home.
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Review from P T (Son of Resident) published on 29 November 2023
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you very much for your review, I am glad you are happy with the care the home is providing.
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Review from R H (Daughter of Resident) published on 12 September 2023
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Reply from Ellen Sharp, CRO at Holmewood Care Home
We want to assure you that we take all comments about our home very seriously and thank you for taking the time to clarify your issues on the phone call. I can confirm that we do have a regular program of refurbishing our bedrooms, and in relation to beds, we provide different types according to the needs of the individual, in many cases divan beds are appropriate, where they are not, more specialist hospital beds are provided. As discussed, Holmewood has manual handling equipment available, in this case we were awaiting the advice of the occupational therapist before obtaining individual equipment. We do keep an inventory of items brought into the Home and I am sorry that some items were not returned on discharge, they may have still been in the laundry, if you could let me know what is missing, I will locate and forward these to you. I am pleased to hear from you that you were happy with the care provided to your father when he was with us and would like him to return in the future.
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Review from Alan B (Son of Resident) published on 5 September 2023
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you so much for your lovely feedback and review.
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Review from Lisa W (Niece of Resident) published on 5 September 2023
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your feedback, we are glad you are enjoying the activities in the home.
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Review from Dean B (Grandson of Resident) published on 5 September 2023
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your good feedback regarding Holmewood Care Home.
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Review from C P (Daughter of Resident) published on 4 September 2023
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your feedback and lovely response, I will make sure the team is informed of the comments.
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Review from Merilyn H (Wife of Resident) published on 30 August 2023
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your lovely review it's a pleasure to have your loved one in our home and that the staff team support you I will pass on your kind words to the staff team.
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Review from Rebecca M (Daughter of Resident) published on 17 August 2023
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for taking the time to review the care provided at Holmewood, I will pass on your positive comments to the staff team. It's been a pleasure to care for your father and wish him all the best with his return home.
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Review from K C (Daughter of Resident) published on 2 August 2023
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Review from P C (Son-in-law of Resident) published on 26 July 2023
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your review pleasure to have your mum-in-law in the home.
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Review from L C (Granddaughter of Resident) published on 26 July 2023
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Reply from Cathy Shaw, Administrator at Holmewood Care Home
Thank you for your response regarding your grandma's care in Holmewood it was a pleasure to have your grandma stay with us at the home and get to know you all as a family.
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Review from Theresa H (Daughter of Resident) published on 28 March 2023
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Review from P S (Son of Resident) published on 30 January 2023
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Review from Jacqueline L (Daughter of Resident) published on 30 January 2023
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Review from Deborah P (Daughter of Resident) published on 18 January 2023
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Review from Yvette P (Daughter of Resident) published on 13 January 2023
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Reply from Louise Spooner, Regional Manager at Holmewood Care Home
Thank you for your positive feedback in relation to the care of your father at Holmewood. We are pleased that he is happy in the Home. We will pass on your positive comments to the staff team.
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The Review Score of 9.7 (9.718) out of 10 for Holmewood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.718 for Holmewood Care Home is calculated as follows: ( (324 Excellents x 5) + (79 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 422 Ratings = 4.718
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holmewood Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Dec 2021
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Job Title: Activity Coordinator
Joined: 2023
I have been working here since summer 2023 but I have over 10 years of experience in activities and care. I am an NVQ 3 qualified, fire trainer instructor and I have a degree in pedagogy & psychology. I can sing, and play the guitar and my favourite activity is a fun singalong. My proudest achievement in this role is winning 1st place for the tastiest cake in a cake-making activity. In my spare time, I also like to take photographs. You will see some of these pictures on our Facebook page. My biggest passion in life is volunteering for charities supporting children in need.
Job Title: Manager
Joined: 1999
My passion for care began when I used to visit my grandma who was in Holmewood Care Home, I got to know the manager who saw something in me and suggested a career in care, I wasn’t sure if I could do it but she encouraged me to give it try and I have never looked back.
I started as a care assistant 25 years ago and gradually worked my way through the different roles in the home, becoming a deputy in 2014 and then manager in 2022, an achievement I am really proud of.
Every day is so rewarding, when new resident arrives, they can start off scared and unsettled so the challenge is to make them feel at home and like part of the family, when you see them transform and thrive, it makes it all worthwhile.
My qualifications include NVQ levels 2, 3, 4 and 5 in Health & Social Care and management.