Holmewood Care Home has a Review Score of 9.7 (9.718) out of 10, based on 36 reviews in the last 2 years. Over all time Holmewood Care Home has 105 reviews.
Review from F A (Wife of Resident) published on 12 January 2023
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Review from Gillian C (Wife of Resident) published on 11 February 2022
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Review from Barry O (Husband of Resident) published on 7 July 2021
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Reply from Pauline Clews, Home Manager at Holmewood Care Home
Thank you for your wonderful review of our home, we will share it with our staff team who will be very happy to read your kind words. I'm sorry to hear that you sometimes experience difficulty getting updates on your wife, going forward I will contact you directly to discuss your wife's wellbeing. In the meantime please take the best of care.
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Review from Karen M (Daughter of Resident) published on 24 June 2021
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Reply from Pauline Clews, Manager at Holmewood Care Home
Thank you for your wonderful 5-star review of our home, it is great to read how happy you are with the care your mum receives. We will share your kind words with our staff team as they will be delighted too. Take care and keep safe.
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Review from Jean M (Niece of Resident) published on 23 June 2021
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Reply from Pauline Clews, Manager at Holmewood Care Home
Thank you for taking the time to complete a review card. We are so pleased to hear how happy your aunt is with the care she receives at our home. Take care and keep safe.
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Review from G M (Son of Resident) published on 12 May 2021
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Reply from Pauline Clews, Manager at Holmewood Care Home
Thank you so much for the lovely review, it is wonderful to hear how happy you are with the care that your mum receives at our home. We will share your kind words with the staff team as they will also be delighted. Take Care and Keep Safe.
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Review from Steven R (Son of Resident) published on 8 April 2021
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Review from M N (Son of Resident) published on 7 April 2021
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Reply from Pauline Clews, Manager at Holmewood Care Home
Please accept our condolences on the passing of your mum. Thank you for your wonderful review, we are so glad to hear that you are very happy with the care your dad continues to receive at our home. We will share your review with our staff team too as they will really appreciate your kindness. Take care and keep safe.
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Review from Norman L (Son of Resident) published on 7 April 2021
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Reply from Pauline Clews, Manager at Holmewood Care Home
Thank you for your wonderful review, we are so glad to hear that you are very happy with the care your mother receives at Holmewood. We will share your review with our staff team too as they will really appreciate your kindness. Take care and keep safe.
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Review from Andrew M (Son of Resident) published on 5 April 2021
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Review from E B (Daughter-in-law of Resident) published on 15 January 2019
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Reply from Kathleen Richardson, Manager at Holmewood Care Home
Thank you for your review.
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Review from Maria K (Daughter of Resident) published on 15 January 2019
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Reply from Kathleen Richardson, Manager at Holmewood Care Home
Thank you for your kind words.
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Review from Anita J (Sister-in-law of Resident) published on 15 January 2019
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Reply from Kathleen Richardson, Manager at Holmewood Care Home
Thank you for your kind words.
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Review from Robert M (Son-in-law of Resident) published on 15 January 2019
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Reply from Kathleen Richardson, Manager at Holmewood Care Home
Thank you for your kind review.
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Review from Paul G (Son-in-law of Resident) published on 15 January 2019
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Reply from Kathleen Richardson, Manager at Holmewood Care Home
Thank you for your kind review.
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Review from Cheryl H (Daughter of Resident) published on 15 January 2019
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Reply from Kathleen Richardson, Manager at Holmewood Care Home
Thank you for your kind review.
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Review from James N (Friend of Resident) published on 15 January 2019
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Reply from Kathleen Richardson, Manager at Holmewood Care Home
Thank you for your participation in this review.
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Review from Catherine N (Cousin of Resident) published on 15 January 2019
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Reply from Kathleen Richardson, Manager at Holmewood Care Home
Thank you for your kind words from all of us here at Holmewood Care Home.
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Review from K B (Daughter of Resident) published on 4 January 2019
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Review from Marilyn H (Daughter of Resident) published on 3 January 2019
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The Review Score of 9.7 (9.718) out of 10 for Holmewood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.718 for Holmewood Care Home is calculated as follows: ( (324 Excellents x 5) + (79 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 422 Ratings = 4.718
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holmewood Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Dec 2021
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Job Title: Activity Coordinator
Joined: 2023
I have been working here since summer 2023 but I have over 10 years of experience in activities and care. I am an NVQ 3 qualified, fire trainer instructor and I have a degree in pedagogy & psychology. I can sing, and play the guitar and my favourite activity is a fun singalong. My proudest achievement in this role is winning 1st place for the tastiest cake in a cake-making activity. In my spare time, I also like to take photographs. You will see some of these pictures on our Facebook page. My biggest passion in life is volunteering for charities supporting children in need.
Job Title: Manager
Joined: 1999
My passion for care began when I used to visit my grandma who was in Holmewood Care Home, I got to know the manager who saw something in me and suggested a career in care, I wasn’t sure if I could do it but she encouraged me to give it try and I have never looked back.
I started as a care assistant 25 years ago and gradually worked my way through the different roles in the home, becoming a deputy in 2014 and then manager in 2022, an achievement I am really proud of.
Every day is so rewarding, when new resident arrives, they can start off scared and unsettled so the challenge is to make them feel at home and like part of the family, when you see them transform and thrive, it makes it all worthwhile.
My qualifications include NVQ levels 2, 3, 4 and 5 in Health & Social Care and management.