Mount Pleasant Care Home

Off Old Hollow Lane, Winshill, Burton-on-Trent DE15 0DR
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9.5 36 Reviews
  • Mount Pleasant Care Home, Burton-on-Trent
Mount Pleasant care home in Burton-upon-Trent is a modern, purpose-built home. Enjoying beautiful views over the local countryside, the home offers a calm, peaceful and tranquil environment close to the town centre.

The home provides excellent residential and residential dementia care for up to 50 elderly residents in a bright and airy environment, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

The dedicated team work very closely with each of the residents, their families and loved ones to ensure personally tailored care plans are put in place. The dementia care provision has been designed to meet the University of Stirling’s standards, which are widely acknowledged as providing the best living environment for people living with dementia. And with their own dementia training, all staff have the knowledge and skills to support people living with dementia, promoting their wellbeing as well as meeting their care needs.

A Wellbeing Team will plan a weekly programme of activities to suit residents' needs and interests, with activities ranging from arts and crafts to quizzes and music and exercise sessions. A skilled Kitchen Team also work hard to offer all residents a positive dining experience each day.

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Care Provided by Mount Pleasant Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nikki Kelly (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mount Pleasant Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,125
    • Self-Funded Residential Dementia Care from £1,125
    • RESPITE Self-Funded Residential Care from £1,275
    • RESPITE Self-Funded Residential Dementia Care from £1,275
  • (these prices are only a guideline, please contact Mount Pleasant Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operates an open visiting policy, where friends and family of residents may visit at convenient times.


Mount Pleasant Care Home Reviews (36)

Total of 36, showing 1-20
9.5

Mount Pleasant Care Home has a Review Score of 9.5 (9.542) out of 10, based on 13 reviews in the last 2 years. Over all time Mount Pleasant Care Home has 36 reviews.

Overall Experience

  • 26
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Review from Kerry R (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All management and staff at the care home are very polite friendly and professional. I can visit my father whenever I want but I avoid mealtimes as I want my dad to socialise with his friends. My dad always looks very clean and cared for and I know by looking at him his clothes are washed and clean.
The residents have a constant supply of drink and snacks and their meals always look very healthy and well-balanced. I'm extremely happy with the care my dad receives from the home.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you so much for your fantastic feedback, we're delighted that you feel your dad is receiving the care and attention he deserves and we're so happy to see him enjoying socialising with his friends! We appreciate your kind comments about the high standards of cleanliness, comfort, health and nutrition for our residents. Our team work very hard to maintain these standards and it's heartening to hear that you notice this in your dad's appearance. We will pass on your lovely feedback to the team!


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Review from E L (Granddaughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home who go above and beyond for our grandad. Nothing is to much and they are just FANTASTIC.
Grandad always looks so presentable, clean, happy and well fed. Always a carer on hand to help if he needs to sit down. Brilliant all round.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

What a wonderful review, thank you so much! Your grandad is an absolute joy to spend time with and it's our team's privilege to care for him. Your lovely words and recognition of our dedication mean the world to us - our team works so hard to provide the care residents deserve and we're delighted that this shows in your grandad's wellbeing and contentment! We'll pass on your feedback to our team - it's going to put smiles on a lot of faces!


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Review from Ann H (Wife of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are very pleasant, use the person's name at all times. The staff try to engage with the person to either chat or join in activities. Rooms are clean and tidy. We were able to personalise the room with pictures which made it more homely. When my husband fell ill there were full notes
explaining all actions taken, including offering food and/or drinks and whether they were accepted.

Reply from Home Manager, - at Mount Pleasant Care Home

Thank you for your feedback, we strive for personalised-centred care for all our lovely residents, so it is wonderful to hear we are achieving this at Mount Pleasant. Your feedback will be passed on to the team, thank you again for your review.


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Review from L R (Niece of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is in the home and loves living at Mount. Pleasant. The staff, food, activities and everything is first-class.

Reply from Nikki Kelly, Home Manager at Mount Pleasant Care Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from S L (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved into Mount Pleasant approximately 6 weeks ago and from the start the staff have been polite and helpful to mom. She has vascular dementia and a rare illness that affects her mobility, spacial awareness and her ability to hold items steadily. She’s still going through a period of settling
in but the manager is working with us to find out how she can help. I love that the home has daily activities, a fabulous activities programme and the residents are actively encouraged to participate.
I am comforted by the fact that the manager actively asks me regularly if I have any concerns. That openness is great.
Where there have been concerns, as there is with anyone moving to a new environment, they have been addressed and dealt with.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you for taking the time to leave us a review and for your lovely comments about our home, manager, team and activities at Mount Pleasant. Your feedback will be shared with the team.


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Review from Gillian C (Relative of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Well on arrival I didn't know what to expect, shocked was my first thought and going into the resident's room my jaw dropped to the floor. It was extremely dirty. I walked into the en-suite and thought oh my days. I proceeded to clean it myself, the person I was visiting was just lying on the bed, and
her sandwiches which obviously was her tea were just left on the side. As this resident in my eyes should be assisted fed was just left to her own devices. Her personal hygiene was very poor and was in desperate need of a bath, the wooden flooring was absolutely filthy. Her bed was so old and as I sat on it was very uncomfortable. I have grave concerns over the care of this individual who is a paying relative. My rating would be 0 if that choice was available.

Reply from Home Manager at Mount Pleasant Care Home

We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.


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Review from Tim C (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Pleasant Care Home gives an excellent standard of care. Staff are always on hand to help and are always friendly. The care of residents is excellent. All individual needs of residents are met. Nothing is too much trouble.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you for taking the time to leave us a review and for your kind words about our home and the team at Mount Pleasant. It is lovely to hear your positive feedback on behalf of your father. Your comments will be shared with the whole team.


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Review from A C (Son of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall opinion of MPCH is very good, the staff are wonderful and very helpful and nothing is too much trouble for them. Everybody is very polite and professional, my only concerns are as follows:
1) I would like to see my mum in a more comfortable chair instead of being in a wheelchair when I visit
- she won't say that she is uncomfortable but I know she is.
2) My mum would love to have her hair done more often.
3) There is always an alarm sounding - why can't it be silenced more often?

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you for taking the time to leave us a review and for all your comments which have been shared with the team at Mount Pleasant. We value all feedback to enable us to continuously improve.


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Review from S S (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moved Mum into the home in October and she settled within two weeks, mainly I think due to the very friendly atmosphere in the home. Encouragement to join in and chatter with people was a huge part of this and currently, I am delighted with the place.

Reply from Home Manager at Mount Pleasant Care Home

Thank you for taking the time to leave us a review and it is wonderful to hear that your mum has settled in at Mount Pleasant and is enjoying getting involved in daily life. Your feedback will be shared with the team.


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Review from Tina D (Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very pleasant and I find that nothing is too much trouble! The food is catered for my needs and my clothes are washed and put away for me. My room is outstanding and even the TV is fixed as soon as you say and that can be said for most things. Very good reception on arrival.

Reply from Home Manager at Mount Pleasant Care Home

Thank you, Tina, for taking the time to leave us a review, we are pleased to hear that you are settling in at Mount Pleasant and are happy with your room and food being served. Your feedback will be shared with the team.


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Review from Carol S (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's been in the care home for a few weeks, she settled in straight away. The staff are amazing with her. We are really happy they put themselves out. They do lots of activities which are really good. The care home is enjoyable to visit at any time.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Carol, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum has settled so well and is enjoying the activities available at Mount Pleasant. I will pass on your kind comments to the whole team.


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Review from S S (Friend of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have my dear friend in this home since November 2022. The carers as well as the manager are very kind and caring. They look after my friend very well and respond to any emergency if it comes. The food is very good and they take the residents for outings.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you for taking the time to share your positive experience with Mount Pleasant - it is brilliant to hear that our food and outings are enjoyed! Both of which are very important for maintaining physical and mental well-being. Your comments will be passed on to the team.


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Review from Tracy H (Daughter-in-law of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has Vascular dementia and Moderate Alzheimer’s and has been struggling at home especially at night becoming agitated and upset thinking people are breaking in. The care company were not providing her with the care she needed. My husband and I were very worried and quite stressed with
the situation. The manager of Mount Pleasant Care Home was absolutely amazing and supported her and us before and during her first week's respite in February, which enabled my husband and I to go on holiday. She was so warmly welcomed and she absolutely loved her time in the home. It was wonderful to see her laughing and socialising she actually got her sparkle back, amazing. When she returned home she really struggled and over the following two weeks, she became more agitated and upset resulting in several calls to social care, the police and ambulance service. She is now living full time at Mount Pleasant where she is happy and safe. Thanks so much to the manager and her amazing team.

Reply from Home Manager at Mount Pleasant Care Home

Thank you for sharing your experience with Mount Pleasant, Tracy. It's heartening to hear that we are able to provide such excellent care and support to your mother-in-law, particularly during her first week's respite and then able to welcome her into full time care with us. It's important for those with dementia to be in an environment where they feel comfortable and cared for and it sounds like Mount Pleasant has provided that for your mother-in-law. Thank you again for sharing your positive experience. Your comments have been passed to the team.


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Review from Alison W (Daughter of Resident) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well cared for and fed well. The staff are always cheerful, helpful and friendly. Dad is settling in well and is encouraged to participate in activities. Dad is allowed to chill and take his time getting up and dressed, help is available but independence is encouraged, no rigid routines, so more
homely. As his daughter, I am always treated with respect and friendliness by all staff.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you, Alison. We are so pleased to read your wonderful comments about the care your dad receives; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.


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Review from N H (Daughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several years of border closures, I was able to visit my mother at Mount Pleasant - the staff greeted me so warmly and made sure I was fully prepared for our reunion as her dementia has progressed. Mum's room is homely and airy with special considerations given for her continuing comfort and well-being
as an elderly and frail lady - all the staff were so kind and respectful towards her and made sure all her needs were met - she looked so clean comfortable and peaceful - the dedicated carers always ensured she was well nourished engaged her in conversation and treated her with dignity. Everyone works so well as a team together to bring love light and laughter to the residents.
Special mentions to the activities coordinator for well-devised and individualised sensory care and the manager who runs Mount Pleasant efficiently across all the aspects of health care - she went out of her way to make sure my time with Mum was effortless and easy to arrange - thank you!

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you for leaving us your heart-felt comments, I am so pleased we were able to create the right environment for your reunion, we work very hard to deliver person-centred care for our residents. Our staff at Mount Pleasant will be thrilled to hear of your review and kind words.


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Review from Julia D (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home for several months now and the care that he has received has been second to none. The home is so professional and have supported the family from day one. When Dad arrived at the home, he was unable to walk and through support and dedication, he is now walking again. Cannot
thank the home enough. Dad is very happy and settled. Many thanks.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you very much for your kind words, Julia. Nothing will stop us from delivering outstanding care for our residents at Mount Pleasant. Your dad has been brilliant - we will provide him with person-centred care for as long as he is with us. The team join me in thanking you for your positive comments.


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Review from John G (Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely food and staff who take me fishing and to the sump.
I like to go out with activities and enjoy the entertainers when they come in to the home.
I would like a minibus so I can go on more trips out.

Reply from Home Manager at Mount Pleasant Care Home

We would like to thank you for your words of kindness John, which are very much appreciated. All comments will be passed on to the team and feedback noted. Thank you again for the review.


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Review from Deirdre H (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care in a care home has been so difficult in recent years, but Mount Pleasant have put residents first throughout, acting professionally but most importantly with care and great kindness. We are confident that they know Mum and look after her well and do their best to keep her safe and well.

Reply from Home Manager at Mount Pleasant Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that Mum is receiving such great care at Mount Pleasant and the family are confident that she is well looked-after - we strive for person-centred care for all our lovely residents. I will pass on your kind comments to the whole team.


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Review from M B (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care, kindness and generosity shown to my mum who is a resident. She suffers from dementia and is treated with respect and patience. The home is well run. The staff are dedicated and professional. Special mention for the activities lady who puts so much time and effort
into the activities in the home.

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Review from Paul K (Son of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after by good carers.
Mum's very happy.

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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Mount Pleasant Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Mount Pleasant Care Home is calculated as follows: ( (114 Excellents x 5) + (28 Goods x 4) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 153 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Pleasant Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Nikki

Nikki Kelly

Job Title: Home Manager

Joined: 2016

Having qualified as a registered nurse in 2000, I bring over 17 years’ experience to my role with 10 years’ experience in orthopaedics nursing, working predominantly with elderly patients. This wealth of nursing experience has equipped me with the appropriate skills for my role and daily life at Mount Pleasant, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. Personal preferences from waking times to food choices, hobbies and interests are incorporated into any routine to ensure a home-from-home feeling from day one.


I am passionate about delivering great care and firmly believe in the importance of maintaining strong relationships with residents, their relatives and friends. Understanding the important contribution that these relationships make to the successful running of a care home and making Mount Pleasant a home for our residents to live well in. I love nothing more than spending time with our residents and getting to know them better.


I look forward to meeting those who wish to find out more about our warm, welcoming community. I am happy to show you around our home.


Richard

Richard

Job Title: Deputy Manager

I have over 20 years of experience in care roles, gradually working my way up to deputy manager. I’m passionate about giving our residents the best possible care and making each day as enjoyable as possible for them.


Leeann

Leeann

Job Title: Wellbeing Coordinator

My role is to organise fun, engaging and meaningful activities for our residents and I love every part of it. Supporting them to lead active and fulfilling lives and seeing smiles on their faces is so rewarding.


Beck

Beck

Job Title: Administrator

I love the diversity in my role at Mount Pleasant, getting to meet new people and spending time with our lovely residents. I strive for perfection in all that I do.


Heidi

Heidi

Job Title: Head Chef

I’m dedicated to managing the kitchen, and meal preparation and ensuring compliance with health and safety regulations. I love serving fresh tasty food, seasonal specialities and home-cooked meals that our residents used to cook themselves.


Frequently Asked Questions about Mount Pleasant Care Home

What types of Care is Mount Pleasant Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mount Pleasant Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Mount Pleasant Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Mount Pleasant Care Home?

Own Furniture if required, Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mount Pleasant Care Home to the centre of Burton-on-Trent?

2.0 mile(s) as the crow flies, distance by road may be significantly further.