Mount Pleasant Care Home

Off Old Hollow Lane, Winshill, Burton-on-Trent DE15 0DR
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9.5 36 Reviews
  • Mount Pleasant Care Home, Burton-on-Trent
Mount Pleasant care home in Burton-upon-Trent is a modern, purpose-built home. Enjoying beautiful views over the local countryside, the home offers a calm, peaceful and tranquil environment close to the town centre.

The home provides excellent residential and residential dementia care for up to 50 elderly residents in a bright and airy environment, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

The dedicated team work very closely with each of the residents, their families and loved ones to ensure personally tailored care plans are put in place. The dementia care provision has been designed to meet the University of Stirling’s standards, which are widely acknowledged as providing the best living environment for people living with dementia. And with their own dementia training, all staff have the knowledge and skills to support people living with dementia, promoting their wellbeing as well as meeting their care needs.

A Wellbeing Team will plan a weekly programme of activities to suit residents' needs and interests, with activities ranging from arts and crafts to quizzes and music and exercise sessions. A skilled Kitchen Team also work hard to offer all residents a positive dining experience each day.

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Care Provided by Mount Pleasant Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nikki Kelly (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mount Pleasant Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,125
    • Self-Funded Residential Dementia Care from £1,125
    • RESPITE Self-Funded Residential Care from £1,275
    • RESPITE Self-Funded Residential Dementia Care from £1,275
  • (these prices are only a guideline, please contact Mount Pleasant Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operates an open visiting policy, where friends and family of residents may visit at convenient times.


Mount Pleasant Care Home Reviews (36)

Total of 36, showing 21-36
9.5

Mount Pleasant Care Home has a Review Score of 9.5 (9.542) out of 10, based on 13 reviews in the last 2 years. Over all time Mount Pleasant Care Home has 36 reviews.

Overall Experience

  • 26
  • 9
  • 0
  • 0
  • 1

Date Published

36
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23

Review from Denise M (Friend of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and loving care home. Staff are very helpful and caring and answer questions that you ask. The care home is always clean and full of life. The daily activities always provide amusement and fun to the residents and are aimed at providing fun and exercise. A great care home.

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Review from Steven S (Son of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, caring place that provides a wonderful level of security and happiness for my mother. The staff are very kind, professional and constantly on hand. Nothing is too much trouble. The attention to detail regarding safety during this pandemic, is excellent. All my thanks to you.

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Review from A W (Son-in-law of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and a really great home - one of the best.

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Review from K H (Niece of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is brilliant and the staff are amazing.

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Review from Steven P (Son of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. Excellent care for my parent.

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Review from F M (Husband of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although unable to enter the home due to social distancing, my wife was brought down to meet me. The arrangements were excellent and I felt safe and it was good to see how well she is being cared for. Mount Pleasant have done so well in these difficult times and have much to be proud of.

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Review from S E (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's care and medical needs have been well taken care of. The staff are caring, empathetic and respectful. My requests have been quickly addressed by all the staff from the management down. My father's clothes are well laundered, his room pleasant. The cleaning staff have worked around my father's
desire to spend a lot of time in his room. The activities are many and varied for those who wish to participate. My father enjoys his food and the seating 'for the men' has been altered to include him at the table. The atmosphere at the home is cheerful and visitors are very welcome.

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Review from Rosalyn A (Daughter of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The time had come to move my mum from Cornwall to be nearer to us. She suffers with Alzheimer’s and Vascular Dementia so we knew that any move would be hard. As soon as we walked into Mount Pleasant on our first look around, we were made welcome, the staff were friendly and the whole place had a nice
feel to it. We looked at another home straight after and that felt like an institution.
The staff have really gone out of their way to make mum settle in and have always had time to talk to me about any concerns (it’s very hard not to feel guilty about having to put someone in a home). I know now that she is safe and is being well fed.
I would highly recommend Mount Pleasant to anyone who needs to find a home for their loved one. I know that I have found just that for mum - a home.

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Review from Elisabeth J (Daughter of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When we first visited the home, we were impressed by the friendliness of all the staff, the facilities in the bedrooms and the spacious lounge areas.
When mum went in for respite, the staff were very reassuring and helped mum to settle in. Whenever we visited, mum was always being cared for by the
staff and they all knew her by name including the non-nursing staff.


We cannot comment on the food but great care was taken to accommodate individual tastes and the dining areas were spacious bright and clean.


Mum was quite unsettled during her stay (she has Alzheimer's) but the staff were constantly reassuring her and provided lots of tea and biscuits and spent time with mum looking at the family photos she had taken in.


Whenever we rang the home or visited to check progress, the staff were very aware of our feelings towards mum being in care and were very sympathetic and understanding.


We have no hesitation in referring mum for full-time care at this home in the future.


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Review from Jane A (Daughter of Resident) published on 22 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm welcome from the staff and very helpful too.
Clean reception area although there have been times the lounge smells a bit whiffy.
Dining area very clean unfortunately I cannot comment on food as my mum cannot remember what she has just eaten.
The laundry is spot on, although my mum has
lost several items of clothing.


My daughter got married recently in Nottingham and we arranged for a carer to accompany mum, this was brilliant and the best decision I could have made. I could enjoy the special day and mum got to see her granddaughter get married. The carer made sure mum looked beautiful and looked after her throughout the day and the hour back journey back to the home.


Overall, I am happy with the care my mum receives, mum is treated with kindness and her dignity is respected, the carers do a great job and are underpaid in my opinion.


I would recommend Mount Pleasant as mum is happy and realises that she could not cope any longer at home.


Reply from Nikki Kelly, Home Manager at Mount Pleasant Care Home

Thank you for taking the time to review Mount Pleasant, we really appreciate your feedback. At Mount Pleasant, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care and spend valuable time with our residents both in and out of our home.


We have a strict cleaning schedule in place and our team regularly clean all areas but we have noted your feedback and our head housekeeper will ensure our home is kept to a consistently high standard and ensure odours are kept minimal. We always welcome the opportunity to review and improve upon what we offer and hope you will share your thoughts with us in the home.


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Review from Janet J (Daughter of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience is good. We do notice standards drop when staff changes but on the whole, we are satisfied. Always room for improvement.

Reply from Nikki Kelly, Home Manager at Mount Pleasant Care Home

Thank you for taking the time to review Mount Pleasant, we really appreciate your feedback. At Mount Pleasant, we take great pride in ensuring we deliver high-quality care and facilities. We are very pleased that you have a positive impression of our team and the high-quality care they provide.


We regularly review our staffing levels to ensure that our high standards of service can be provided at all times. Rest assured, our rotas are designed and properly maintained at all times to provide a safe and secure service for all our residents.
Please continue to discuss any issues you may have with our home manager whose door is always open to our relatives and residents. We always welcome the opportunity to improve and thank you again for sharing your thoughts with us.


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Review from Mary D (Husband of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely clean care home. Good food and nothing seems too much trouble for any member of staff who show kindness, they listen, they always have time to advise to give you and your loved one. They are constantly observing the residents. The staff are jolly and always smiling.


I have been trying for

months to find the best care home for my husband and I would never have put him into a home that I would not want to go in. I/we found that home is called Mount Pleasant Care Home.

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Review from N G (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems very happy. She always has a smile on her face when we visit. She is always clean and well groomed, clothes are clean, she eats well and attends the activities (which are varied) if she wishes to.
Management and staff are always available to talk to if needed and are friendly and approachable.

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Review from Joyce K (Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for a short while but as I have had dizziness and fainting fits and I am still here after seven months as I don't feel able to look after myself.

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Review from Tim T (Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was there following a suspected T.A (yet to be confirmed). And as a result, could not go on a family holiday to Marrakech. The home was most welcoming and the staff very friendly sometimes had to wait for assistance due to a shortage of staff ongoing to circumstances. Food availability was superb
and the quality was excellent. Facilities within the rooms (in my case) was a very good standard and the laundry service was again of a good standard. My time at Mount Pleasant was enjoyable but being fortunate that I am disabled and self-employed would require further stimulation mentally. My room was in a dead spot Re Wi-Fi however I did not go around the building trying to locate an active area.

Reply from Nikki Kelly, Home Manager at Mount Pleasant Care Home

Thank you for taking the time to post a review regarding your stay Mount Pleasant. We encourage all residents to speak to us as soon as possible if they have any specific requirements and we advised that wi-fi availability is variable in different parts of the home with a stronger signal in the lounges and dining rooms.


We have a dedicated Activities Co-ordinator at Mount Pleasant which means our activities provision is diverse and varied. We encourage our residents to let us know their likes and dislikes, or if there is something they would like us to organise. The health, safety and wellbeing of our residents is always our primary concern and our staffing levels are met at all times, although it can take us a little longer to respond when staffing levels are slightly reduced due to short-notice sickness.


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Review from O J (Sister of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and all staff are very kind, caring and understanding to both residents and their families. My sister is so much better and happier since residing at Mount Pleasant. There is always a pleasant and calm atmosphere when visiting and it is so reassuring to know my sister is receiving the care
and attention she requires and is safe. The staff work hard as a team to keep all the residents well cared for and happy.

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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Mount Pleasant Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Mount Pleasant Care Home is calculated as follows: ( (114 Excellents x 5) + (28 Goods x 4) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 153 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Pleasant Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (5)

Nikki

Nikki Kelly

Job Title: Home Manager

Joined: 2016

Having qualified as a registered nurse in 2000, I bring over 17 years’ experience to my role with 10 years’ experience in orthopaedics nursing, working predominantly with elderly patients. This wealth of nursing experience has equipped me with the appropriate skills for my role and daily life at Mount Pleasant, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. Personal preferences from waking times to food choices, hobbies and interests are incorporated into any routine to ensure a home-from-home feeling from day one.


I am passionate about delivering great care and firmly believe in the importance of maintaining strong relationships with residents, their relatives and friends. Understanding the important contribution that these relationships make to the successful running of a care home and making Mount Pleasant a home for our residents to live well in. I love nothing more than spending time with our residents and getting to know them better.


I look forward to meeting those who wish to find out more about our warm, welcoming community. I am happy to show you around our home.


Richard

Richard

Job Title: Deputy Manager

I have over 20 years of experience in care roles, gradually working my way up to deputy manager. I’m passionate about giving our residents the best possible care and making each day as enjoyable as possible for them.


Leeann

Leeann

Job Title: Wellbeing Coordinator

My role is to organise fun, engaging and meaningful activities for our residents and I love every part of it. Supporting them to lead active and fulfilling lives and seeing smiles on their faces is so rewarding.


Beck

Beck

Job Title: Administrator

I love the diversity in my role at Mount Pleasant, getting to meet new people and spending time with our lovely residents. I strive for perfection in all that I do.


Heidi

Heidi

Job Title: Head Chef

I’m dedicated to managing the kitchen, and meal preparation and ensuring compliance with health and safety regulations. I love serving fresh tasty food, seasonal specialities and home-cooked meals that our residents used to cook themselves.