Review from Thomas T (Son of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience

Mum says it is like living in a five-star hotel! All staff are very sociable and happy to discuss Mum's situation and any concerns without a problem. Much better now we can visit again without an appointment etc. Let's hope it stays that way! Thank you.

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Review from Sharon B (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been living at West Hallam Care Home for around a year. She went in quite poorly, underweight and depressed, now she's very happy and eating well. The staff are very caring to my mother and always welcome me when I visit my mother. It's lovely to see my mother smiling and happy living

there. She thoroughly enjoys going on trips with the staff.

Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for taking the time to leave such a lovely review, it is great to hear that your mother is doing well and is enjoying living at our West Hallam Care Home.

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Review from Paul B (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience

From the second Dad moved in, he's been at home where the care has been exemplary and nothing has been too much trouble. From the junior staff to senior leadership the message and care have been exceptional. Many times I have worried whether something is being done, only to be told that it's already

in hand. Such a relief to know he is being well looked after - thank you, everyone!

Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for taking the time to leave us such a wonderful review!

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Review from Angela P (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience

Mum moving to residential care was the hardest decision ever, many tears were shed when I left her there, especially due to the Covid restrictions. But the staff have been amazing in helping Mum settle, getting to know her personality, likes and dislikes. Whilst also taking time to support our family

to get through what has been a traumatic time for us.
Staff help her with phone and video calls and often send videos of what Mum has been doing during the day, it’s great to see her laughing and singing. Carers helped Mum write cards on my birthday and after a particularly difficult visit to see Mum the staff arranged for her to give me flowers and a card the next time I visited.
Mum is always clean and well presented, with nails painted and as her great-grandson says ‘'mama has no whiskers’, this attention to her care is very reassuring. Her room is beautiful, staff are always available to talk through any concerns or fill us in on what mum has been doing. An amazing team.

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Review from Maureen M (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

I am well looked after.

Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you for your lovely review of West Hallam Care Home and I am very glad you feel that you are well looked after.

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Review from Mary H (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

My husband and myself are really settled in the care home. Everyone is so helpful and caring. All the staff and carers are fantastic. Thank you all.

Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you for your lovely review of West Hallam Care Home, I am so pleased to hear that you and your husband are settled and receiving great care.

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Review from E H (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

Very considerate, kind and helpful ladies.

Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you for your lovely review of West Hallam Care Home, I am so pleased to hear that the care offered at West Hallam is to a high standard

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Review from A D (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and helpful, also funny. They do their very best under difficult circumstances. Experience is enjoyable.

Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you very much for your lovely review and I am so glad you find your visits to West Hallam Care Home positive.

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Review from Val N (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience

My review is written during the most challenging of covid-19. West Hallam is run by the most amazing carers you could ever wish for. They go above and beyond to care for and love my father and all the residents at great risk to themselves and their families during this pandemic. My father is very happy

and feels safe at West Hallam, although misses seeing personally myself and my brother and family. I only hope visiting can be resumed in a safe 'covid-safe' space erected by the owners of the group or at least supply an IPad for video calls!

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Review from S W (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience

I am extremely happy that my mother is in this care home, she is well cared for and has settled in well.

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Review from Vivian S (Niece of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience

Resident for respite and still in care owing to lockdown. Cannot comment on several options owing to the situation of my aunt being in respite care.
Any contact with staff have been very positive from my experience.

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Review from Corrine L (Daughter of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience

Fantastic, caring staff and manager. Mum is very happy under the circumstances during Covid. I am in contact every few days and always very willing to chat about Mum.

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Review from Vanessa E (Next of Kin) published on 13 March 2020
Submitted via Website • Report

Overall Experience

My mum went in for a weeks respite, all the staff were excellent and nothing was too much trouble, they all did over and above what was expected of them to make sure Mum had a pleasant stay. Also, their caring attitude to other residents was evident, I would highly recommend West Hallam Care Home.

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Review from P L (Resident) published on 24 January 2020
Submitted via Postal Card • Report

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The treatment I received was excellent from the staff who really cared for patients and showed it, nor was too much or too little for them and the patience they were amazing. Bless them all.

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Review from T O (Resident) published on 4 July 2019
Submitted via Postal Card • Report

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Very good care.

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Review from A D (Resident) published on 4 July 2019
Submitted via Postal Card • Report

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The carers look after us.

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Review from Stuart M (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident here at West Hallam for well over 18 months now.
The care she has received has been excellent. Nothing has ever been too much trouble for the staff, they have looked after her as if she was their own family. Many thanks. Great work.

Reply from Sarah Dixon, Community Relations Manager at West Hallam Care Home

Thank you for taking the time to review West Hallam- part of the Ashmere family.

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Review from Alison H (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

Lively, friendly atmosphere. Residents needs and preferences are at the centre of all decisions and actions. Nothing too much trouble for any of the staff. Relatives are made welcome and encouraged to join in the activities.

Reply from Sarah Dixon, Community Relations Manager at West Hallam Care Home

Thank you for taking the time to review West Hallam, kind regards Sarah.

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Review from P C (Son of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very good to excellent. In some cases outstanding. The only critique I have is by opening up the unit, it now has lost its individuality and can be described as a "waiting room" and/or a corridor. I know some staff don't like it and say it was better when the unit was more closed - more cosy

and what the one to one unit requires is near to be achieved, than how it is now. Safety is halved by not allowing this to be a "standalone" unit. There is only one door secure from the outside and that is not hard for a resident to see the sequence. Cost effective, so doubtful. That is why I have marked management down. Don't call them service users, horrible term - Depersonalised.

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Review from C B (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been at West Hallam for about 1 and a half years. She is really settled. Her room is always nice and the staff are all lovely. She has her hair done and her nails which she loves and there is good entertainment to occupy her. The staff are more like family to her now, she is never lonely. She

enjoys her meals and they will give you whatever you want.

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West Hallam Care Home

Care Provided by West Hallam Care Home

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Funding & Fees Guide for West Hallam Care Home

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