West Hallam Care Home

8 Newdigate Street, West Hallam, Ilkeston DE7 6GZ
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9.9 59 Reviews
  • West Hallam Care Home, Ilkeston
West Hallam aims to provide a friendly and caring atmosphere. The staff will support residents in life-changing decisions and recognise the importance of maintaining a relationship with family and friends and support recipients in pursuing hobbies and interests by offering a variety of activities.

West Hallam is devoted to the care of those with dementia and provide a safe and secure environment, allowing the very best care to be delivered by staff.

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Care Provided by West Hallam Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Neal (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for West Hallam Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,142 – £1,346
    • Self-Funded Residential Dementia Care £1,273 – £1,476
    • RESPITE Self-Funded Residential Care £1,142 – £1,346
    • RESPITE Self-Funded Residential Dementia Care £1,273 – £1,476
  • (these prices are only a guideline, please contact West Hallam Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available


West Hallam Care Home Reviews (59)

Total of 59, showing 41-59
9.9

West Hallam Care Home has a Review Score of 9.9 (9.886) out of 10, based on 14 reviews in the last 2 years. Over all time West Hallam Care Home has 59 reviews.

Overall Experience

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Review from C S (Daughter of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home highly enough. Staff are professional and caring, make you very welcome when visiting. Activities are organised regularly and outings too. The bistro nights are great fun and give family a chance to get together. Cleanliness is excellent, food is too.

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Review from S H (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On visiting my father on an evening in November, it was cold outside and there was no heating on in his room (windows wide opened) apparently left open from the morning staff. I was told evening staff hadn't been in his room all day. Dad was walking around in a short sleeve shirt which wasn't his, he
had odd slippers on and was cold to touch and there were other residents sitting with blankets around them. His evening meal was a cheese sandwich again with a small pork pie and a few crisps. He wanted a hot drink to warm him up, which he had to wait for when the trolley came around. Quite often his clothes are mixed up or lost with other residents, including women's garments.

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Review from Janice S (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On each visit, I see the residents are well presented, clean and tidy. The home has a chatty and lively atmosphere. The staff are attentive to the residents at all times. They are happy to chat with both residents and visitors and are always willing to speak to you about any concerns you may have. They
encourage the residents to take part in the many activities that they have going on. The home is always clean and fresh.

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Review from Pauline B (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home mum is well looked after by all staff. She has a fantastic entertainment variety, her room is always clean and tidy, staff make me very welcome and are always happy to hear any concerns I have.

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Review from Louise S (Granddaughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited on numerous occasions. Staff are all friendly, helpful and caring. Great atmosphere with lots of activities for all the residents to get involved in! Great Bistro night this month where we attended with the family, paid £5 for a 3-course meal, played cards and had a quiz. I would definitely
recommend and enjoy my visits.

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Review from Joanna S (Granddaughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandmother has been here, she has been so happy. The care staff are so friendly and caring towards her. There are always activities for the residents such as an entertainer, bistro nights for all the family, and games. It's so clean and my gran's room is so pretty. I would definitely recommend
this lovely place to others, well done.

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Review from Jacqueline C (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a "family home" - residents become part of the "Ashmere family" as do their relatives. Staff are very professional and will go that "extra mile" to help - above and beyond their normal paid hours. Staff show genuine love and understanding to their residents.

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Review from J G (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't fault it. Very good care, they think the world of him. Small and friendly place so he gets the care he needs.

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Review from Pamela L (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well organised Bistro night, good food and entertainment. Very pleasant staff.

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Review from J H (Wife of Resident) published on 25 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is difficult at times but all the staff treat him with dignity and are exceptionally patient with him even when he is really difficult.

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Review from Estelle A (Friend of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to put on record my appreciation for the welcome reception I have always received whenever I have visited my dear friend in your Ashmere home. I have been particularly impressed with your treatment of her, she is always immaculately groomed (nails beautifully painted and nicely dressed)
and to find her looking healthy and peaceful. The meals I have shared with her in Ashmeres social evenings have been excellent and beautifully presented. I would like to thank your staff for their kind hospitality.

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Review from Paul C (Son-in-law of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly, caring home with staff who are genuinely helpful and approachable. We particularly value the efforts made to ensure my mother-in-law mixes with other residents and has a stimulating life. We really enjoy the Bistro evenings which bring residents, loved ones, family and staff together in
a lively and enjoyable way.

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Review from Ian G (Son of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice staff, care satisfactory and with a good atmosphere for Mum to be resident in.

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Review from Len B (Son of Resident) published on 18 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and professional staff who do everything to keep the residents safe and secure. Very reasonable accommodation. We are able to leave my mother feelings happy about her safety and security.

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Review from Howard S (Son of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and efficient. A difficult and emotional experience has been made easier by all the staff members.

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Review from Albert B (Friend of Resident) published on 9 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the above care home for the last six months suffering from dementia and other age related problems and the care is first class. She has no complaints about the food and accommodation. The staff are well trained and caring. The home is always clean and fresh. Visitors are always
made welcome and offered drinks. Parking is easy. The area is quite pleasant and the building is well maintained.

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Review from Sharon C (Friend of Resident) published on 9 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My next door neighbour has recently joined West Hallam and when I visit with her she always seems happy and well cared for she has been included in all events that take place throughout the home and genuinely seems happy when I visit her. I have enjoyed attending all the fundraising events that takes
place and there always seems to be a nice atmosphere at the events with all staff making you feel welcome and taking the time to chat with you. The bistro nights are a fantastic way to spend time with your loved one and they are always fun to attend.

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Review from Edward H (Friend of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We try to visit weekly and always find a good atmosphere and welcome - especially a good atmosphere and welcome - especially when certain staff are on duty who 'go the extra mile' and we are, together with my friend, offered a cup of tea. Sometimes some staff have time to speak with us, which is good
and we can get an update on how our friend is doing. Entertainment/ activities are good, the only real negative we have found is the laundry service, as often items of our friends stray and unknown and incorrect items are in his wardrobe. Definitely one of the best care home we have visited.

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Review from Carole T (Daughter of Resident) published on 1 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care my mother has received in the last 5 1/2 years.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for West Hallam Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for West Hallam Care Home is calculated as follows: ( (149 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hallam Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Leasley

Leasley Neal

Job Title: Registered Manager

My goal is to have a positive impact on the lives of our residents, ultimately fostering a warm, inviting and friendly environment for their later years spent living at West Hallam.


Sarah

Sarah Bond

Job Title: Deputy Manager

My mission is to create a true sense of belonging for our residents and provide them with the best care tailored to their individual needs.