New Bassett House Care Home

Park Avenue, Shirebrook, Mansfield NG20 8JW
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7.4 3 Reviews
  • New Bassett House Care Home, Mansfield
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Care Provided by New Bassett House Care Home

  • Type of Service
    • Residential Home
  • Local Authority Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Good to Know

  • Person in charge
  • Susan Wilks (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)

Facilities

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New Bassett House Care Home Reviews (3)

7.4

New Bassett House Care Home has a Review Score of 7.4 (7.375) out of 10, based on 2 reviews in the last 2 years. Over all time New Bassett House Care Home has 3 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 2

Date Published

3
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1
2
1

Review from Karen C (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to congratulate all staff and particularly the manager who have created a wonderful warm homely environment for the residents at New Bassett House. My father came here for respite initially due to dementia and I was thrilled that he settled in almost overnight. He is now a full-time resident
and loving every day. The change in him is wonderful to see. Staff are always helpful and friendly and my observations are the residents are treated with kindness and care. Rooms are spacious and comfortable with fitted furniture and wash facilities in each room. The cleanliness of the home is as good as it gets. There is pride amongst the staff who go the extra mile to present a lovely clean home. Food is excellent too served in the dining room to such a good standard my dad thinks he's in a hotel.
New Bassett house is a lovely safe environment and I thoroughly recommend the manager and her team if you are looking for full-time care.

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Review from T W (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was admitted to New Bassett House at the end of December. We were informed that they would take her knowing she had her diagnosis of dementia. Her health had deteriorated over the last two weeks and has soon as this happened the manager wanted mum out of there! She was portrayed to be a trouble
maker. It seems the manager just wants people in there who just sit in their chairs all day and doesn’t like them to walk around. No activities took place when we paid visits even though they are advertised on a white board! Some of the care staff have been fantastic with mum, they showed compassion at all times and treated mum with respect. The manager needs to look at how to run a care home properly and not get rid of service users because they are agitated and just need calming down. Mum's clothes were put back in her wardrobe dirty and had to be taken out to be washed. Not good enough when she was paying for her care!

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Review from Paul D (Son of Resident) published on 15 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was referred to Basset House after suffering from a chest infection, he wasn't offered any alternative or was any explanation forthcoming about his options.


Contact with Basset house is impossible, they simply do not answer the telephone and any other form of communication is simply not

an option. Once only once have I managed to talk to a member of staff who was very helpful but for the last three days despite leaving messages and demanding a situational assessment have received absolutely no communication, sorry but when you live so far away this is simply not acceptable.

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Current Review Score: 7.4 (7.375)

Overview of Review Score

The Review Score of 7.4 (7.375) out of 10 for New Bassett House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.250 for New Bassett House Care Home is calculated as follows: ( (18 Excellents x 5) + (2 Goods x 4) + (4 Very Poors x 1) ) ÷ 24 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.125 Points relating to the number of positive Reviews for New Bassett House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about New Bassett House Care Home

What types of Care is New Bassett House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does New Bassett House Care Home have?

There are 40 Single Rooms.

How far is New Bassett House Care Home to the centre of Mansfield?

4.2 mile(s) as the crow flies, distance by road may be significantly further.