Pennine Care Centre

Turnlee Road, Glossop SK13 6JW
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9.5 29 Reviews
  • Pennine Care Centre, Glossop
Nestled amidst the hills in the verdant Peak District town of Glossop, Pennine Care Centre is a residential care home that provides 24-hour person-centred quality care in a warm and welcoming setting for all those living in the home. The home is easily accessible by major road networks from Manchester and Sheffield, making visits convenient for loved ones, while still giving residents the luxury of peace and tranquillity afforded by the picturesque landscape.

Pennine Care Centre has two fully secure accommodation suites, each with lift access, Pennine and Moorland. Moorland is a male-only unit for residents with special requirements; while Pennine is a lively mixed unit which caters to all other needs. The home has undergone modernisation projects since 2020 and now has sixty bedrooms of varying configurations such as large bedrooms, several ensuite rooms and a number of communal areas, keeping residents cosy and happy in an atmosphere that feels just like being at home.

Smiles, tears and laughter are a huge feature of the home, and the team always endeavour to share experiences and comfort residents and their families in every situation. The well-qualified and dedicated care team is always on hand, providing personalised care to every need a resident has. They are attentive and happy to spend time with residents and their families to ensure that they learn as much as possible about each person’s life story and what makes them content at home.

Residents are encouraged to lead a lifestyle of their choosing and are treated with respect and dignity. Care planning, nutrition planning and room decor is tailored to the individual preferences of residents. All meals are freshly cooked in the kitchen, and they offer a wide range at every mealtime to satisfy everyone’s tastes and dietary requirements.

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Care Provided by Pennine Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • NYMS Services Ltd
  • Person in charge
  • Deborah Wilson (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Pennine Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £722
    • Self-Funded Residential Dementia Care from £722
    • RESPITE Self-Funded Residential Care from £722
    • RESPITE Self-Funded Residential Dementia Care from £722

  • fees for extra services such as chiropody, haircuts, hospital escorts, etc are not included in the weekly rates
  • (these prices are only a guideline, please contact Pennine Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please refer to Tour Availability Info


  • Parking

  • Parking is available on site for all relatives and visiting professionals.


Pennine Care Centre Reviews (29)

Total of 29, showing 1-20
9.5

Pennine Care Centre has a Review Score of 9.5 (9.452) out of 10, based on 14 reviews in the last 2 years. Over all time Pennine Care Centre has 29 reviews.

Overall Experience

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Date Published

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Review from Hannah L (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident here and I have to say, the home is amazing. Mum developed dementia and couldn't stay at home. We really struggled to find the right care home for Mum, but Pennine just stood out from all the rest. The staff are amazing, nothing is too much trouble. They are so friendly and attentive
to all Mum's needs. The home management is nothing short of amazing, there is nothing she doesn't know. When we moved Mum into the home, the home management was so compassionate and empathetic, she completely understood what we were going through and instantly put our minds at ease. The home itself, is a lovely building, with stunning views of the surrounding hills. It currently going through some renovations, to modernise the building. The gardens have also been upgraded, which Mum got involved with by planting some flowers. Mum was an avid gardener and missed tending to her own garden at home. So for her to be able to help, was amazing for her.

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Review from C A (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in the Moorland Unit at Pennine Care Home for around a month now, and we are all so pleased with how smooth his transition has been. He has quite advanced dementia but since he has been at the home, the staff have made a huge amount of progress with him in managing his
personal hygiene and self-care. He is now happier, calmer and much more relaxed in comparison to how he was at home.
The care team are wonderful and always take the time to come and chat to us about how he is getting on when we visit, and there is lots of telephone communication too. We are so pleased with our choice of care home as it meets my father's needs perfectly. I would like to thank everyone at Pennine Care Home who has supported my family throughout my father's transition into residential care.

Reply from Deborah Wilson, Home Manager at Pennine Care Centre

Thank you so much for your positive feedback. Its so nice to see such a lovely review and our staff appreciate such recognition. We strive to deliver high-quality person-centred care and it's so nice to see this being recognised. All staff are aware that they are making a difference in people's lives. Kind regards.


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Review from Steve T (Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for respite care, and have been here almost a year. In that year the care has been excellent I feel the staff are genuinely concerned for me. The decoration is good and they have been improving things the whole time I have been here. I want to go home one day but I am very happy here. It
is clean and kept up. I love my room it is my safe place. I cannot fault the management they are really nice and look out for us. I feel safe and looked after.

Reply from Deborah Wilson, Home Manager at Pennine Care Centre

Thank you so much for your feedback. It is a pleasure having you stay with us. It is always pleasing for staff to see that they are making a difference and we welcome your feedback. I'm glad you feel you are in a safe and caring environment. Kind regards, Manager


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Review from P B (Son of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not recommend Pennine Care Home to my family and friends.
Building/facilities are in need of upgrading as they are at best basic.
The access road to the building is an unadopted road and is in very poor condition; potholes, difficult to drive through. The home obtained a ‘good’ CQC rating
in July 23, but since then I feel standards have dropped.
Senior staff have left, and replacements do not provide reassurance as requested, leading to a feeling of mistrust.
My mum was a resident from Sept 23 to March 24 and I noticed a deterioration in standards over that period.

Reply from Deborah Wilson, Home Manager at Pennine Care Centre

The access road to Pennine is indeed an unadopted road and not owned by the care home, I can reassure you that there has been a meeting with a council representative with regards to the council looking into adopting the land. Hopefully, this will be resolved soon. The modernisation programme has been in place for the past few years, which has been continuous. Several changes have already occurred and we have received very positive feedback from residents, visitors and partner agencies. The home continues to have a good CQC rating, with no concerns raised by either councils or social services during their recent inspections. The home has also had several compliments regarding the high standard of care delivered and the positive environment for the residents in recent months. We regret that you don't share this opinion and we would like to take this opportunity to thank you for your feedback.


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Review from Kate T (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Pennine Care Centre, and I couldn't be happier with how she is doing there. Mum was very resistant to giving up her independence, and the staff at Pennine have bent over backwards to make this as smooth a transition as possible. Their care, concern, and support for Mum
and all her needs have been incredible, and in the process, they have supported me so much as well. They keep in frequent touch with messages and photos of what's happening and how she's doing (all with permission). There is always something going on activities-wise which keeps things lively and interesting, and every member of staff I've met or spoken to is lovely yet completely professional. Mum is treated so kindly and well, and they really notice and value her individuality and personality. I am confident and assured that she is safe and well, I can visit pretty much whenever I want, and the team at Pennine have totally earned my trust. Thank you.

Reply from Lesley Tattershall, Business Manager at Pennine Care Centre

Good morning,
Thank you so much for taking the time to add this feedback, it's so great to hear that you are happy with Mum's care and she is settling well into her new home with us at Pennine.
I will be sure to share this comment with our staff team at our next team meeting, it's really good for the team to hear they are doing a good job and making a difference.
Warmest regards.
All of the team at Pennine Care Centre.


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Review from Elanor R (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is a new resident and so far so good. Seems to be lots of activities for all to join. Mum does enjoy the outdoors, so will be good to see what gardening/walking activities arise when the weather improves. Lovely big room for her, which the staff helped us put her pictures and other personal items
up. Big thank you to one staff member in particular for taking the whole day to help Mum settle in, especially as the "whole" family came along. Great pics on social media and great communication all around.

Reply from Lesley Tattershall, Business Manager at Pennine Care Centre

Thank you very much for your review, it's so good to hear that your Mum is happy here at Pennine. We do try to ensure that the move-in is a very planned and pleasant experience for our new residents. Spending this protected one-to-one time with them on day one helps us to get to know them as individuals as well as helping them to feel settled and welcomed from the moment they arrive.
I will feed back the comments to the rest of the team.
With kindest regards,
Lesley & the Pennine Care Centre Management Team


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Review from Nigel B (Son of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Pennine Care Centre for approximately 6 weeks now and I am very happy with the care she is receiving, congratulations on your CQC rating of good, well deserved, keep up the good work.

Reply from Lesley Tattershall, Business Manager at Pennine Care Centre

Dear Nigel,
Thank you so much for taking the time to submit this review, I will relay your feedback to the rest of the staff team, it's so lovely for them to feel valued and appreciated and hear that their hard work is paying off.
I am really pleased to hear that your mum is settling well into her new home and is happy with her care.
Kindest regards,
The Pennine Care Centre Management Team.


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Review from Michael G (Son of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in care at the facility since 2021, starting during the pandemic. Through all the difficulties associated with the challenges of the pandemic, the staff have been helpful and supportive in difficult times. Over the past several months, there have been great improvements in my access
to my mother through simple things like short video calls, communication of events, and general information. There is clear evidence that they are making strides in improving the facility and daily activities for the residents.

Reply from Lesley Tattershall, Business Manager at Pennine Care Centre

Thank you very much for taking the time to add your review, it really is super valuable for us to have feedback. We continue to work hard to implement positive changes to enhance and improve service delivery, it's great for staff to hear good feedback and that they are making a difference.


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Review from Louise B (Daughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has become a resident in the Moorland Suite, he struggled to settle in at first but he is slowly adjusting to his new environment. Staff are very friendly and the care co-ordinators and cleaners work extremely hard. All staff seem friendly and easy to approach, and their communication skills
are very good and they seem to be on top with medication and pain relief when needed.
The only issues that have been raised are that my dad's TV in his room didn't have an aerial and clothes have gone missing. His wheelchair had been changed to one which had inflated wheels, other than that we are pleased with the way my dad's challenging behaviour has been dealt with and are happy with the care provided. Thank you

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Review from Susan S (Wife of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband sadly needed to reside in a care home after a stroke. After a bad experience in nother care home, he went to Pennine. I visit my husband most days and find everyone from the domestics, laundry people all the carers, activity lady and everyone else involved very caring. They have all been
kind and very helpful. It has taken my husband a while to settle, also with his dementia he finds it hard. I am happy that he is now settling down, that makes me feel happier that I know he is being cared for. Thank you everyone.

Reply from Lesley Tattershall, Business Manager at Pennine Care Centre

Thank you very much for taking the time to give your feedback, it is really important to us. I will share your kind words with the staff team as it's good for them to know when they are getting it right.


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Review from Dawn M (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Pennine Care for 4 years. Everyone has worked tremendously hard to produce a care home that is full of love and care for each individual. I go in regularly, 3 times a week, and have observed the care and commitment the staff have to each individual. Dad's dementia has increased
over the years but they strive to make him peaceful and happy. Wonderful activities are provided by the activity coordinator who is so caring. The residents adore her. The staff have so much patience and genuine care and attend to the individuality of each person. Management staff have worked hard and are still working hard to improve the interior and exterior. The food looks and smells delicious.
I'm kept informed by my dad's designated carer of any change of medication or change in his health. She is so lovely and has genuine concern for him. I have input into his care and any worry/concerns I have I know I can speak to the care home manager who has limitless patience and time to listen.

Reply from Lesley Tattershall, Business Manager at Pennine Care Centre

Thank you so much for your lovely feedback, it is really important to us. We really appreciate you taking the time to complete this review.
I will share this with the whole team.


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Review from T C (Husband of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my personal experience I am very pleased with what I have seen on my weekly visits. The residents appear to be content and well looked after and the carers treat them with love, dignity and respect.
I am impressed with the way the home has improved, and continues to improve, its facilities and
the daily activities program has obviously been beneficial and stimulating to the residents.
My overall impression is that the home is well-run, cares for its residents and is doing all it can to make their lives as happy as possible, I am happy to award it five stars.

Reply from Lesley Tattershall, Business Manager at Pennine Care Centre

Thank you so much for your kind words this is such wonderful feedback, we really appreciate you taking the time to complete this review which I will be sharing with the staff team.
We are pleased to hear that the improvement and development plan we are implementing is being noticed, it clarifies that the changes we are making are becoming effective.
Warm regards.


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Review from B W (Son of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is situated on The Moorlands Suite. He is settled and receives good care from all the staff there.
The improvement within the home is evident, over the last several months.
I am pleased with the ongoing improvements and I believe this will be ongoing.
There are some slight issues at times
i.e personal hygiene and medication issues but the main thing is my father's immediate care is good.

Reply from Lesley Tattershall, Business Manager at Pennine Care Centre

Good afternoon,
Thank you very much for taking the time to send your feedback its really important for us to ensure we are getting things right. It's great to hear we are mostly getting things right and just to reassure you that we will look into the points you raise, feedback is invaluable and we rely on it to learn where we can continue to develop and improve our service. We strive to ensure our residents feel comfortable, safe and happy.
Warm regards.


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Review from Judith J (Partner of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been in Pennine Care for three years now, there were a few issues at first, but things have improved so much. I feel that he is having the best care!

Reply from Lesley Tattershall, Business Manager at Pennine Care Centre

Thank you very much for taking the time to submit this review, it is our absolute pleasure! It's extremely valuable for us to receive all feedback so we can continue to strive to provide the best quality of care for our residents.
Warmest regards,
The Management Team.


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Review from Constantine K (Son of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Following many arduous attempts to remove their exclusion on my family from visiting my mother, we were eventually permitted to enter the care home, without an explanation of why we were excluded, or without any apology. A number of occasions, staff were rude and unprofessional, listening into private
conversations and relaying them back to other family members.
Today we were fortunate and allowed another visit, however, were kept waiting at the door for fifteen minutes. We made a request to the staff to allow us to take my mother into the garden and received a resounding NO, in the form of a grunt from the senior member of staff, who was extremely impertinent when asked for an explanation why we couldn't take her, she informed us we were not to be trusted.
My mother was left in a chair for hours next to a noisy television, while staff sat around eating crisps. Immediate training in customer care, confidentiality and a lesson in interaction with family members is a prerequisite.

Reply from Alison Boote, Operations Director at Pennine Care Centre

Unfortunately due to confidentiality we cannot comment on the individual circumstances. Resident wishes regarding visitors is always respected and choice promoted and we do acknowledge that this can sometimes be difficult for family members and the staff team. There will be an investigation into the staff conduct on the day of the visit and a care review has been completed.


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Review from Jean H (Wife of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went in for a short time whilst undertaking physio. Every member of staff were excellent and caring.

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Review from Alan P (Son of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well looked after by the friendly and caring staff. Can't praise them enough, what more is there to say but thank you.

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Review from Howard L (Partner of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my partner once a week and have my dinner with her. This has always been a positive experience. I find the staff very helpful and supportive.


I feel my partner needs additional support with personal care and this is currently being looked into.


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Review from D K (Daughter-in-law of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had two elderly members of my family resident at this establishment at the same time I cannot praise the staff and management enough for the level of care, respect and dignity they afforded them. This has been the case on a daily basis and continued through to the end of life care for one of
my relatives.

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Review from K H (Friend of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this care home since July 2013 and although a pleasant atmosphere I recognised there was need of a great deal of improvement. Two months ago I visited and it was clear that improvements were in progress. Today I visited and was delighted to see enhanced security, improved facilities and
environment and a very clear family and positive atmosphere. Staffing ratio had improved as had the appearance and quality of staff and carers. Rooms were bright and wall displays showed events and questions confirmed key were happening. A new TV in the lounge, positive and happy atmosphere. Separate dining which was well focused again on family values. All residents including those with serious health issues bonded together.

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Current Review Score: 9.5 (9.452)

Overview of Review Score

The Review Score of 9.5 (9.452) out of 10 for Pennine Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.452 for Pennine Care Centre is calculated as follows: ( (109 Excellents x 5) + (39 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 166 Ratings = 4.452

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pennine Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Pennine Care Centre

What types of Care is Pennine Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pennine Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pennine Care Centre have?

There are 60 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Pennine Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pennine Care Centre to the centre of Glossop?

0.6 mile(s) as the crow flies, distance by road may be significantly further.