Review from K N (Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience

Very nice treatment, the food and the way the staff deal and treat patients, also the way they have fun and laughter with the patients they try their best to get them laughing as well as making sure that they settle down to try and get to sleep in the evenings.

Reply from Beth Owen, Home Manager at Riverdale Care Home

Many thanks for taking the time to leave a review for Riverdale Care Home, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe the care that our team provide as ‘excellent’. It is also pleasing to hear that you can see the fun and laughter in our home.
Kind regards, Beth Owen, Home Manager.

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Review from Lisa P (Next of Kin) published on 16 October 2019
Submitted via Website • Report

Overall Experience

My sister has only been here for a few hours and been told, even though she's not got dementia or treatment for it, the staff are going to treat her as if she's got dementia, she's only here for respite and the bedding isn't clean, I've taken photos. The shelf is too high in the toilet area and above

a so-called disabled toilet seat yet she's in a wheelchair and the safety leaves much to be desired. Will be reporting to CQC as I'm disgusted.

Reply from Beth Owen, Home Manager at Riverdale Care Home

Thank you for taking the time to review our care home. The care and dignity of our residents is of the utmost importance to us and we endeavour to provide the best possible care at all times.
I have read all your comments and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.
Kind regards, Care Home Manager.

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Review from Debbie M (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

My Mum came into Riverdale 1st April for one month's respite care. When it was time to bring her home Mum wanted to stay longer, her choice. She has made friends and looks really well. Mum was getting depressed and now she is a lot more talkative and happier. Staff at Riverdale can't do enough for Mum,

really caring.

Reply from Lisa Crewe, Home Manager at Riverdale Care Home

Many thanks for taking the time to leave a review for Riverdale, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mum has settled in with us and has decided to stay with us for a longer period of time. It is also wonderful to hear that you have noticed an improvement in your mum’s overall well-being and that you find our staff to be really caring.
Kind regards Lisa Crewe, Home Manager.

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Review from Laura D (Daughter of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience

I cannot praise Riverdale Care Home enough for how they looked after my mum during the last few months of her life. All the staff are caring and kind with a genuine interest in the welfare of all of their residents. They are very good at keeping relatives of residents informed on all aspects of ongoings

in the care home.
My mother moved into Riverdale after previously being a resident at another care home and I can honestly say that Riverdale is a cut above the rest with regards to all aspects of care. Moving a relative into a care facility can be a very stressful, hard and upsetting experience but all the staff at Riverdale did everything they could to make my mum's move as smooth and easy as possible. During my mum's final days the care home the staff could have not done anymore to help my mum and myself, they genuinely felt like they were part of our family. The staff bent over backwards for us and I honestly cannot thank them enough, I couldn't have got through this without them.

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Review from Deborah M (Daughter-in-law of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has now settled in well and is enjoying the activities especially the ones that include singing. I have accompanied her on a couple of the coach trips which have been a safe way of getting out and about and a great way to spend time with her. We have been to the shopping centre and

have been well supported by home and the driver.

Reply from Lisa Crewe, Care Home Manager at Riverdale Care Home

Many thanks for taking the time to review our home. I’m delighted to hear that your mother-in-law is settled in our home and you feel we have supported your loved one and family. Thank you for the feedback on our trips, it’s reassuring that they are enjoyable for both our residents and their families. Kind regards, Care Home Manager

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Review from Philip J (Husband of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience

This was my first time dealing with this care home. Home is very good and the staff are very professional. My wife is receiving the best attention.

Reply from Lisa Crewe, Care Home Manager at Riverdale Care Home

Myself and our dedicated team strive to deliver the best possible care in a professional manner, so it is a testament to their hard work to hear that reflected in your kind words. Thank you.

Yours Sincerely,
Home Manager.

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Review from Vin H (Son of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience

Clean, secure, efficient, helpful, frequent activities. Photos displayed. Garden centre visits/shopping centre.

Reply from Lisa Crewe, Care Home Manager at Riverdale Care Home

We are delighted to hear that we were able to meet your high standards. Myself and the team pride ourselves on making the home the best it can be, thank you for your kind words.

Yours Sincerely,
Home Manager.

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Review from A S (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience

Riverdale provides a very good care for residents by locally based staff.
Mum has been at the home over 7 years and despite changes in ownership and management she has been well cared for.

Reply from Lisa Crewe, Care Home Manager at Riverdale Care Home

Thank you for your kind words. We are delighted to hear our fantastic team of carers have been able to provide great care for many years.

Yours Sincerely,
Home Manager.

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Review from Sandra K (Stepmother of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very kind and caring. The room is clean and tidy but basic but care outshines that. Care is more important to me.

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Review from Sharon B (Niece of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience

Brilliant, fantastic, my aunt is very well cared for and I am so happy with the care and everything.
The staff are now working together and it's a happy home.
Just a very small niggle, is sometimes it's difficult to get through in the phone.

Reply from Lisa Crewe, Care Home Manager at Riverdale Care Home

Many thanks for leaving such a lovely review. We're delighted to hear that our standard of care meets your expectations. Thank you for your feedback regarding the phone answering, I will be looking into ways to improve this. Kind Regards, Lisa Crewe, Care Home Manager

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Review from Collett B (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience

Staff are fantastic, communication and feedback excellent. I know that staff are on the end of the phone. Love the entertainment.

Reply from Lisa Crewe, Care Home Manager at Riverdale Care Home

Many thanks for leaving such a lovely review. We're delighted to hear that our standard of care meets your expectations and that staff are supporting and reliable. Kind Regards, Lisa Crewe, Care Home Manager

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Review from Kayleigh W (Niece of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

Staff always very welcoming. My auntie is well cared for. I would recommend this home.

Reply from Lisa Crewe, Care Home Manager at Riverdale Care Home

Many thanks for leaving such a lovely review. We're delighted to hear that our standard of care meets your expectations. Kind Regards, Lisa Crewe, Care Home Manager

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Review from Valerie K (Niece of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience

My aunt, a sometimes difficult and complex lady was treated with extreme kindness and care. When she was ill, the staff were remarkable to my aunt and also to myself.

Reply from Bethany Owen, Home Manager at Riverdale Care Home

Many thanks for taking the time to write a positive review for Riverdale, all feedback is much appreciated and will be sure to pass your comments on to the team. I am pleased to read that your aunt was treated with kindness and got the care that she needed, we strive to provide the best care possible for all our residents and also their families.
Bethany Owen, Home Manager.

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Review from J K (Relative of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience

The staff have always treated my aunt with care, friendliness and compassion. All staff from the caretaker, carers and office staff. I have always been met with smiles and welcome greeting.

Reply from Bethany Owen, Home Manager at Riverdale Care Home

Thank you for taking the time to write a review for Riverdale, all positive feedback is greatly appreciated and I will certainly pass your comments on to the team. Each member of staff strive to be as friendly and as welcoming as possible to all the residents and their relatives, not just the care assistants.
Bethany Owen, Home Manager.

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Review from Stephen N (Son of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience

Dad has been a resident since September last year. I visit him on a regular basis. Each time I go I am struck by the professional manner of all the staff. But not only that, they care about the people they are caring for, I have seen them hugging residents and engaging with them, not just performing

what must be arduous duties but actually showing affection for them and going the extra mile even towards the end of what was most likely a trying shift. In my opinion, they should all be commended for a job well done and I would most certainly recommend this particular home to anyone seeking a safe, secure and above all a friendly place.

Reply from Bethany Owen, Home Manager at Riverdale Care Home

We are extremely grateful for the many positive comments that you have highlighted in reference to your father’s care. Many thanks for taking the time to leave a review for Riverdale. Our care teams constantly strive to deliver the highest quality care and we are pleased that you feel this is the case.
I will be sure to share your feedback widely with the team, as this will make them proud that they do a good job.
Kind regards, Bethany Owen, Home Manager.

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Review from David G (Son of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience

My Mum spent 3 years at Riverdale, where she was looked after extremely well. The standard of care was very good and the food was excellent (something my Mum really enjoyed). I would have no hesitation in recommending this care home to anybody who has a relation with Dementia. Many thanks to the staff

and management for all your efforts.

Reply from Emma Strutt, Care Home Manager at Riverdale Care Home

Thank you very much for your review of Riverdale. It is lovely to hear that you were happy with the care that your mother received in the home. Great to hear that she enjoyed the food so much. All our staff work hard to create a welcoming and homely atmosphere for all residents and their families, so it is nice to hear that this is noticed.
Thank you again.
Best wishes.

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Review from Allison M (Daughter of Resident) published on 15 July 2016
Submitted via Website • Report

Overall Experience

My mother was resident in Riverdale 8 months following her husbands death. Her time their was spent surrounded by very attentive and caring staff both day and night. She was constantly being reassured and after several months settled into her new surroundings thanks to the caring and thoughtful staff.

The facilities are very good and she thoroughly enjoyed the many good meals.
With her family living over 150 miles away we were reassured by the consideration and care shown by the staff to her between our weekly visits.

Reply from Katie Rodway, Home Manager at Riverdale Care Home

Thank you for taking the time to leave this review, we really do appreciate the feedback. Our team of friendly staff aim to create a warm atmosphere within the home, so that all residents can feel at ease and comfortable with the people around them. We are glad you regard the care at Riverdale so positively and we are pleased that the team has been able to support your family.

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Review from Linda C (Daughter of Resident) published on 9 November 2015
Submitted via Website • Report

Overall Experience

Hi an update on my mums care, she has been in Riverdale a couple of years now, can't believe the progress she has made, you can see the difference in her she's happy, content, loves all the carers, has a laugh and joins in on the activities provided. The staff are always so caring and thoughtful towards

her. She was depressed when she first went in the care home with her dementia, now she is a different woman and has amazed me and my sister to how she used to be. Brilliant care and the lady in the kitchen always spoils her at mealtimes, the home cooked food is a high standard and plenty of variety. There is always a quick response when medical care is needed. Can't thank the staff enough, me and my sister can relax from all the stress and worry we were experiencing knowing my mother is in the capable hands of all the nursing staff there.

I would highly recommend Riverdale nursing home .*** A BIG THANKYOU RIVERDALE ***

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Riverdale Care Home

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Funding & Fees Guide for Riverdale Care Home

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