All fees include: weekly hairdressing, activities and days out, bed linen, towels & toiletries and 24 hour care. Socially funded residents top-up to weekly private rate.
On-site parking available
Smalley Hall Residential Home has a Review Score of 9.3 (9.323) out of 10, based on 9 reviews in the last 2 years. Over all time Smalley Hall Residential Home has 41 reviews.
Review from Graham L (Son-in-law of Resident) published on 8 November 2024
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Overall Experience
5.0 out of 5
Reply from Phoebe Booth, Media and Community Relations Manager at Smalley Hall Residential Home
Thank you for taking the time to share your positive experience at Smalley Hall. We are thrilled to hear that your first impressions have held true and that your mother-in-law is well cared for and happy. It's wonderful to hear that the staff at Smalley Hall have been exceptional and have provided a homely feel for your loved one. We will make sure to pass on your compliments to the team. If you have any further feedback or questions, please don't hesitate to reach out. Thank you once again for your kind words.
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Review from Maxine S (Daughter-in-law of Resident) published on 29 July 2024
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5.0 out of 5
Reply from Phoebe Booth, Media and Community Relations Manager at Smalley Hall Residential Home
Thank you for sharing your positive experience with Smalley Hall! It's great to hear that the staff and management are incredibly helpful and go above and beyond to provide love, support, and a positive atmosphere for the residents. Your kind words are a testament to the dedication and compassion of the team at Smalley Hall. We appreciate you taking the time to leave this wonderful review!
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Review from Neil S (Son of Resident) published on 19 July 2024
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5.0 out of 5
Reply from Phoebe Booth, Media and Community Relations Manager at Smalley Hall Residential Home
We appreciate your kind words about the care he received during his time at the home. Our team is dedicated to providing a supportive and caring environment for all our residents, and we are happy to hear that your dad is settling in well with their help. Thank you for trusting us with his care.
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Review from M G (Respite Resident) assisted by family/friend published on 24 June 2024
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Overall Experience
4.0 out of 5
Reply from Phoebe Booth, Media and Community Relations Manager at Smalley Hall Residential Home
Thank you for your review! We're glad to hear that you found our carers friendly and helpful, and that you enjoyed the comfortable sitting areas and delicious food. We are sorry to hear that the banging doors were loud and hard to get used to. We will definitely look into improving that aspect to ensure a more pleasant experience for our guests. Thank you for your feedback!
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Review from E S (Daughter of Resident) published on 24 June 2024
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5.0 out of 5
Reply from Phoebe Booth, Media and Community Relations Manager at Smalley Hall Residential Home
Thank you for your kind review! We are pleased to hear that your mum felt welcome and settled during her time with us. We strive to provide a comfortable and supportive environment for all residents. It's great to hear that your medical query was addressed promptly and that your concerns about the fire doors were alleviated. We take great care to ensure the safety and well-being of all our residents. We look forward to continuing to provide excellent care and service for your mum. Thank you for choosing us.
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Review from C D (Daughter of Resident) published on 23 February 2024
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3.0 out of 5
Reply from Phoebe Booth, Media and Community Relations Manager at Smalley Hall Residential Home
Thank you for sharing your feedback with us. We want to reassure you that there has never been a time when we have operated with inadequate staffing levels.
We regularly organize trips for the residents at all of our homes, and participation is always optional. If you have any specific preferences or suggestions for future outings, please don't hesitate to share them with us!
The new planters are ready and waiting assistance from both residents and staff once the weather becomes more favourable for outdoor activities. Additionally, many of the plants in our garden will not bloom until the spring or summer months. Thank you for bringing these concerns to our attention.
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Review from D T (Grandson of Resident) published on 20 February 2024
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4.0 out of 5
Reply from Phoebe Booth, Media and Community Relations Manager at Smalley Hall Residential Home
Thank you for the positive feedback! We are thrilled to hear that your grandma has been happier since arriving at our home. Our staff works hard to create a friendly and helpful atmosphere, and we are glad that you have noticed a positive difference, especially during activities. If you have any further comments or suggestions, please feel free to share them with us.
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Review from D C (Daughter of Resident) published on 20 February 2024
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5.0 out of 5
Reply from Phoebe Booth, Media and Community Relations Manager at Smalley Hall Residential Home
Thank you for sharing your positive experience at Smalley Hall. We are delighted to hear that your mum is receiving such attentive and quality care from our dedicated staff. It's great to know that she is enjoying the delicious food, engaging activities, and comfortable environment. Your feedback is truly appreciated, and we will continue to provide the best possible care for your mum and all our residents at Smalley Hall.
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Review from Mary P (Daughter of Resident) published on 13 February 2024
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4.0 out of 5
Reply from Phoebe Booth, Media and Community Relations Manager at Smalley Hall Residential Home
We are so pleased to hear that your mum loved living with us at Smalley Hall! I'm sorry to hear about your concerns with the new food provided. Your feedback is important to us, and we always strive to provide options that our residents enjoy. We will look into this matter further to see if there are any adjustments we can make to better meet your preferences. Thank you for bringing this to our attention.
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Review from Carole L (Daughter of Resident) published on 15 November 2022
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5.0 out of 5
Reply from Phoebe Booth, Media and Community Relations Manager at Smalley Hall Residential Home
Thank you so much for taking the time to leave us a review; we always appreciate hearing from the family members of our residents!
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Review from B C (Resident) published on 26 July 2022
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5.0 out of 5
Reply from Phoebe Booth, Media and Community Relations Manager at Smalley Hall Residential Home
Thank you very much for taking the time to leave this great review. I am so pleased to hear that you feel very secure here!
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Review from Andy C (Nephew of Resident) published on 24 June 2022
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5.0 out of 5
Reply from Jodie Sharpe, Sales and Marketing Executive at Smalley Hall Residential Home
Thank you for your fantastic review of Smalley Hall Care Home. I am very pleased that you are happy with the care provided for your aunt, and I will be sure to pass on your concerns to the management.
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Review from Pam D (Daughter of Resident) published on 25 June 2021
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5.0 out of 5
Reply from Jodie Sharpe, Sales and Marketing Executive at Smalley Hall Residential Home
Thank you very much for your fantastic review of Smalley Hall Care Home. I will pass on your thanks to the team at Smalley.
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Review from Jaci B (Daughter of Resident) published on 18 June 2021
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5.0 out of 5
Reply from Jodie Sharpe, Sales and Marketing Executive at Smalley Hall Residential Home
Thank you so much for your fantastic review of Smalley Hall home, and we are so glad to hear that you are pleased with the care your mum is receiving at the home.
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Review from Jennifer J (Daughter of Resident) published on 24 May 2021
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5.0 out of 5
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Review from Suzanne P (Daughter of Resident) published on 3 December 2020
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5.0 out of 5
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Review from Moira H (Niece of Resident) published on 3 December 2020
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5.0 out of 5
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Review from J R (Daughter of Resident) published on 26 July 2019
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5.0 out of 5
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Review from Joyce S (Daughter of Resident) published on 19 November 2018
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Overall Experience
5.0 out of 5
Reply from Sarah Dixon, Community Relations Manager at Smalley Hall Residential Home
Thank you for taking the time to review Smalley Hall and we are so pleased you are happy with the care received.
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Review from Coral M (Friend of Resident) published on 1 May 2018
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5.0 out of 5
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The Review Score of 9.3 (9.323) out of 10 for Smalley Hall Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.523 for Smalley Hall Residential Home is calculated as follows: ( (68 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 107 Ratings = 4.523
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Smalley Hall Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jun 2018
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Job Title: Registered Manager
Joined: 2022
I have worked for the Poxton family and Ashmere for 30 years, working in various roles within the company. I am honoured to have been supported by Ashmere to enable my career to progress, doing what I love the most.
Throughout my length of service, I have moved throughout times implementing new guidance, policy and procedures to ensure the safety of both staff and residents.
I acknowledge each resident's dignity and have empathy for every person's life situation. I am open, honest and transparent, providing staff and residents to gain trust and guidance.
