Third party services including chiropody, hairdressing and newspaper provision is charged on top of the weekly care fee.
We accept Local Authority funded placements with third party top up to the total value of the private weekly room fee.
Visiting is unrestricted at Springwood House. The home ask that if you wish to drop by before 8:30am or after 8:00pm, you let them know in advance to expect you.
Ample parking is available at Springwood House.
Springwood House Residential Care Home has a Review Score of 8.7 (8.739) out of 10, based on 3 reviews in the last 2 years. Over all time Springwood House Residential Care Home has 63 reviews.
Review from Clare F (Daughter of Resident) published on 9 August 2024
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5.0 out of 5
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Review from Philip P (Son of Resident) published on 5 March 2024
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Overall Experience
5.0 out of 5
Reply from Lindy Jephson, Manager at Springwood House Residential Care Home
Thank you for taking the time to provide such lovely feedback. It really does mean a lot to the whole team to know that we are providing the best care and support for our residents. Thank you again.
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Review from Maria B (Daughter of Resident) published on 25 June 2023
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5.0 out of 5
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Review from Rhiannon R (Daughter of Resident) published on 16 March 2023
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5.0 out of 5
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Review from Eileen W (Regular Volunteer) published on 14 November 2022
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Overall Experience
5.0 out of 5
Reply from Lindy Jephson, Manager at Springwood House Residential Care Home
Many thanks for your review and continued love and support for our residents. Your holy communion visits have been especially comforting throughout the pandemic.
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Review from Kay N (Granddaughter of Resident) published on 16 May 2022
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5.0 out of 5
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Review from Alice P (Granddaughter of Resident) published on 6 May 2022
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5.0 out of 5
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Review from P C (Son of Resident) published on 4 May 2022
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5.0 out of 5
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Review from Catherine H (Daughter of Resident) published on 30 April 2022
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5.0 out of 5
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Review from H L (Daughter of Resident) published on 7 January 2022
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5.0 out of 5
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Review from Cynthia P (Resident) assisted by family/friend published on 15 December 2021
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4.0 out of 5
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Review from A M (Daughter of Resident) published on 30 November 2021
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5.0 out of 5
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Review from C K (Daughter of Resident) published on 25 November 2021
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5.0 out of 5
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Review from Gillian S (Daughter of Resident) published on 4 March 2020
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5.0 out of 5
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Review from Lesley H (Daughter of Resident) published on 13 February 2020
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5.0 out of 5
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Review from Philip C (Son of Resident) published on 7 January 2020
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Overall Experience
5.0 out of 5
Reply from Katy Mercer, General Manager at Springwood House Residential Care Home
Thank you for your kind words and lovely review. It was our pleasure to care for your Mum and we're so pleased she enjoyed her time with us.
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Review from J F (Resident) published on 23 October 2019
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5.0 out of 5
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Review from N W (Daughter of Resident) published on 24 September 2019
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5.0 out of 5
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Review from J W (Resident) assisted by family/friend published on 21 August 2019
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Overall Experience
5.0 out of 5
Reply from Katy Mercer, General manager at Springwood House Residential Care Home
What lovely words. We're delighted you are content and happy here. We'll be sure to pass on your comments to the staff too.
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Review from J L (Resident) assisted by family/friend published on 21 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Katy Mercer, General Manager at Springwood House Residential Care Home
Thank you for your wonderful ratings and kind words. We are very lucky to have a fantastic team here and will be sure to let them know your valued comments.
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The Review Score of 8.7 (8.739) out of 10 for Springwood House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.972 for Springwood House Residential Care Home is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.767 Points relating to the number of positive Reviews for Springwood House Residential Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 3 Positive Reviews ÷ 5.8 = 0.517
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Feb 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Mar 2025
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Job Title: Registered Manager
Joined: 2021
My name is Jessica, I have been a part of Springwood House Residential Home since 2021, my first role being a Care Assistant, and working my way up to the Registered Manager position in July 2024.
I enjoy spending time with my partner, family and friends, walking in the Peak District and baking!
At Springwood, I am committed to ensure our residents are happy, encouraging their independence where possible, and that they thrive in achieving their personalised goals.
I aim to provide my team with resources and training, to help with their learning and development, and always ensure they feel supported and valued in their roles.
I take pride in supporting individuals and their loved ones at Springwood, and creating and maintaining a home from home environment for everyone.
Job Title: Deputy Manager
Joined: 2008
Hi my name is Deborah, I have worked at Springwood House Residential Home since 2008, working my way up from the positions of carer, senior carer, team leader, quality assurance manager, mental health first aider to my present role as deputy manager.
Every position I have worked within, has helped me learn and understand what a pleasure every position brings to our residents and the importance of all the roles.
Outside of work I enjoy spending time with family, including my two grandsons and one granddaughter. I enjoy swimming and meeting up with friends.
I have a passion when it comes to caring for our residents, making sure they are cared for to a high standard, encouraging independence, joy and laughter. Within my role, I am responsible for teaching new carers and senior carers. I hope to help them to achieve their own personal goals and to support and practice what great team work can achieve together.
