Springwood House Residential Care Home

Duffield Bank, Duffield, Belper DE56 4BG
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8.7 63 Reviews
  • Springwood House Residential Care Home, Belper
Springwood House Residential Care Home focuses on personalised care and support that allows each individual to make the most of their independence and dignity, while enjoying friendly support, privacy and homely comforts.

Set in beautiful gardens with panoramic views across the Derwent Valley, Springwood House offers:
* Spacious bed-sitting rooms, most with en suite facilities
* Specially adapted bathrooms
* Activities including exercise classes, talks, quizzes, arts & crafts
* Lifts to all floors
* Visiting hairdresser
* Personal laundry
* Home cooked meals - They take great pride in providing varied and nutritious meals using fresh ingredients, some of which have been grown on the allotment
* Visiting library
* Visiting health care professionals and chiropody service
* Comfortable communal lounges and dining room where residents can socialise or take part in one of the many activities
* Free WIFI
* Sun terrace where residents can enjoy a coffee or just the view

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Care Provided by Springwood House Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Springwood Residential Home Ltd
  • Person in charge
  • Jessica Taft (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Springwood House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,250 – £1,350

  • Third party services including chiropody, hairdressing and newspaper provision is charged on top of the weekly care fee.
    We accept Local Authority funded placements with third party top up to the total value of the private weekly room fee.
  • (these prices are only a guideline, please contact Springwood House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is unrestricted at Springwood House. The home ask that if you wish to drop by before 8:30am or after 8:00pm, you let them know in advance to expect you.


  • Parking

  • Ample parking is available at Springwood House.


Springwood House Residential Care Home Reviews (63)

Total of 63, showing 21-40
8.7

Springwood House Residential Care Home has a Review Score of 8.7 (8.739) out of 10, based on 3 reviews in the last 2 years. Over all time Springwood House Residential Care Home has 63 reviews.

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Review from M H (Resident) assisted by family/friend published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant place. The staff are very good at their jobs. The building is gorgeous and the grounds are beautiful.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your review. We're so pleased you are enjoying living here.


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Review from Freda W (Respite Resident) assisted by family/friend published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best homes ever been in.


Staff are all happy and ready to help, nothing is too much trouble. The food is lovely, lots of activities. I felt safe and happy. Slept very well.


Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your wonderful review Mrs. W, it was our absolute pleasure to have you stay with us and we are delighted that you enjoyed your stay. We hope to see you again soon.


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Review from Catherine H (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We looked at many care homes for mum and walked away from them all, knowing we could not let mum move into them. Then we visited Springfield and said "wow" we need to get mum into here.
Lovely place, lovely staff and lovely residents.
It's a pleasure to go and visit mum.
It's where I would like to
go if I ever need a care home.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for taking the time to review us Mrs H and for your lovely comments, we'll add you to our waiting list.
It's a shame that we can't entice your Mum to join in with our busy activities calendar and trips out should you have any recommendations for activities she enjoys please let us know and we will do our very best to accommodate them. It's always lovely for our team to be appreciated from families and we will ensure that we pass on your review.


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Review from Lesley L (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a series of falls, we decided our 99-year-old mother could no longer live alone. We looked at several residential homes and decided Springwood was the best. Her bed/sitting room was completely redecorated when staff decided she needed a ground floor room. She settled in straight away and is very
happy. The home allowed us the full use of the main sitting room for a family party for mum's 100th birthday and everyone commented favourably on mum's new home and the staff, who arrange and plenty of activities. The hairdresser visits twice a week and the nurse once a week so we know our mother is well cared for.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your kind words and review, it’s lovely to hear that you feel your mother is well looked after. It was a pleasure to assist in her birthday celebrations and what a fabulous party she had, we’re very much looking forward to the next one.


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Review from B F (Respite Resident) assisted by family/friend published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here being the fourth time I have stayed at Springwood for respite. The care, comfort, assistance and well being was exceptional. The food which is cooked on the premises was nutritious and satisfying.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your lovely review. We love it when you come for a holiday with us and appreciate that you took the time to review us. We’re looking forward to seeing you soon on your next visit.


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Review from Martin G (Son of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to look around Springwood House, my mother and the family have been treated with kindness and support throughout. My mother has been there nine months now and is very happy.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your lovely kind words and appreciation. It is our absolute pleasure to look after your Mum and we’re so happy she is enjoying her new home with us.


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Review from Helena C (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for a number of years and has always received excellent care.
The staff are amenable, caring and helpful and I'm lucky to have peace of mind that my father is well looked after.

Reply from Katy Mercer, general manager at Springwood House Residential Care Home

Thank you for your lovely kind words and rating. It is our absolute pleasure to care for your father and we're so pleased that you are rest assured that he is looked after well.


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Review from Alice H (Resident) assisted by family/friend published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a good overall experience.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for taking the time to review us and to provide such lovely ratings.


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Review from M K (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was received on her admission with respect and courtesy and was put at ease by the way everything regarding her stay was explained to her. All aspects of her care and welfare has been excellent. Management and all staff are approachable and helpful at all times. She is very happy there and
appreciates what is being done for her.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for taking the time to share your experiences of our Home. Your kind words and ratings are invaluable to us. We're so pleased that your Mother feels settled and well cared for.


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Review from Cynthia W (Respite Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my daughter and I entered Springwood House we sensed a happy caring atmosphere. Residents talking to each other and to the staff and staff chatting with and looking after residents. I was not disappointed during my stay. I was so well looked after! Breakfast in the room, aided baths and a
knock to make sure you knew about the activities. The food was excellent with frequent tea and coffee. I was also most impressed by the constant kindly care and attention towards the permanent residents! Nothing seemed to be too much trouble. I was able to fully relax after my operation and to be worry free of my domestic responsibility.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your truly wonderfully kind review. It was an absolute delight to care for you, post-operation and we're so pleased that you enjoyed your stay with us. Please feel free to pop by for a cup of tea and slice of cake anytime you're passing by, as we'd love to see you again.


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Review from Sarah W (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a review with the manager to talk about my mothers care plan. Our conversation was very detailed and covered all aspects of my mother's physical and mental health including information on her medication and general wishes with regards to any future medical intervention.
I felt reassured that
my mother is in a very safe, stimulating and caring residential home. The staff are always available for a chat either in person or on the phone, this is very valuable to me as I live 120 miles away from the home.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your kind words and ratings. It's lovely to hear that you are reassured of your Mum's wellbeing despite living far away and as always please feel free to call anytime for regular updates.


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Review from P M (Resident) assisted by family/friend published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed in Springwood House for respite care and found the home very friendly all the nurses, staff, management and other residents. My room was pleasant with all facilities provided and a comfortable bed. The food was home cooked and very good. Every morning there were activities which were optional.
I joined in reminiscing about the war, keep fit and children visiting from a playgroup. I wouldn't hesitate to use Springwood House again.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your very kind words and rating. It's lovely to hear that you enjoyed your stay with us and particularly enjoyed the activities, the exercise class is definitely an uplifting and upbeat one. We're looking forward to seeing you again next week on your return visit.


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Review from B D (Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a visit to Springwood. I was so impressed with the accommodation the services offered and the friendliness of the staff that I decided this was the home in which I wished to be a resident. I was fortunate that a room was available and since arriving, I have not been disappointed. The meals
are varied, substantial and a credit to the staff. The carers are cheerful, helpful and it is reassuring to know they are near at hand if required. I am very settled here and would thoroughly recommend it.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

What can we say? We're so pleased you came to look round when you did and luck was shining and we had a room. We love the notes you send to the carers, especially the cooks detailing how much you enjoyed your lunch, they are an absolute delight and mean a lot to us all. It is a great pleasure to care for you and we're delighted that you are settled with us. Thank you for your wonderful review.


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Review from Peter M (Son of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my many experiences of visiting I would recommend this residential care home to anybody. The management and staff are very polite, friendly and very accommodating always with a smile on their faces. The treatment my father receives is excellent we have no complaints at all. His room is always clean
and well maintained and the food he receives is first rate. If there is a problem they will always call immediately.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your feedback, it's lovely to read your kind words and we value that you took the time to review us. We're so pleased that you feel well communicated to and that you'd recommend us.


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Review from Gina W (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Springwood House for respite whilst we were away on holiday,
she doesn't like being away from home but found it to be a very "homely" care home and the people were very caring. Two ladies, in particular, are lovely and made her feel at home. All the carers were very attentive and
looked after her very well. We will definitely be using Springwood House for mum's respite next time we are away.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

It was a delight to find your review pop up this morning and we're so pleased that your Mum enjoyed her stay with us especially as we all knew how apprehensive she was about being away from home. Your kind words and rating mean a lot to us and we value that you took time to review us. We look forward to seeing you all again at Easter.


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Review from Angie C (Daughter of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Springwood for respite for two weeks when I went on holiday. From the moment we made an initial visit, subsequent communication, to collecting mum after her stay, I have nothing but praise for all the staff we had dealings with. Mum massively benefitted from her respite and enjoyed
all the activities, quality delicious food and access to the wonderful grounds and the surrounding area. Her room was warm, comfortable and immaculate.
Mum eulogised about how caring everyone was and whilst she was able to do most things for herself, the staff were always on hand to ensure she had 5* stay, nothing was too much trouble. Mum had an issue with her health during her stay, it was dealt with promptly and professionally and quickly resolved with a minimum of fuss. I have every confidence in the wonderful staff here, both mum and I felt reassured about her stay, which can so often be a difficult decision.
This is a family run, caring quality facility, thank you Springwood.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your lovely review. We're so pleased that your Mum enjoyed her stay with us and that you were able to enjoy your holiday. She was a joy to have in the home and is missed by us. We hope to see you both again soon.


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Review from Paul B (Son of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 15 months and is very happy with the care and events. I am also very happy with the staff and facilities.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your kind words and ratings. We thoroughly enjoy having your Mum as a resident in the Home.


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Review from Catherine G (Resident) assisted by family/friend published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been looked after very well by members of staff.

Reply from Katy Mercer, Assistant Manager at Springwood House Residential Care Home

Thank you for taking the time to review us. We're so pleased that you feel well looked after and thank you for your lovely ratings of our Home. It is a pleasure to have you living with us.


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Review from T M (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are thriving here. They look so much happier and more relaxed than they have in ages. The staff are all absolutely lovely and the place has a county house hotel feel about it. I was concerned about my parents having to live in a residential home as I'd experienced several and they were really
quite depressing. This place makes us all happy and that's all you need really!

Reply from Katy Mercer, Assisant Manager at Springwood House Residential Care Home

Thank you for such a wonderful review. We're so pleased that your parents are settled with us and for you to see them thriving is wonderful. Its a pleasure to have them in the Home and to be compared to a county house hotel is a lovely compliment, thank you again.


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Review from G K (Friend of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and approachable staff always willing to help. Residents well cared for always look very presentable. Plenty of choice for meals and fluids always accessible. Lots of activities for residents to take part in which I have witnessed them enjoying.

Reply from Katy Mercer, Assisant Manager at Springwood House Residential Care Home

Thank you for your extremely kind words and rating. It's lovely to know that your friend is thriving in our Home and for you to comment this means a lot to us.


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Current Review Score: 8.7 (8.739)

Overview of Review Score

The Review Score of 8.7 (8.739) out of 10 for Springwood House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Springwood House Residential Care Home is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.767 Points relating to the number of positive Reviews for Springwood House Residential Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 3 Positive Reviews ÷ 5.8 = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Jessica

Jessica Taft

Job Title: Registered Manager

Joined: 2021

My name is Jessica, I have been a part of Springwood House Residential Home since 2021, my first role being a Care Assistant, and working my way up to the Registered Manager position in July 2024.
I enjoy spending time with my partner, family and friends, walking in the Peak District and baking!
At Springwood, I am committed to ensure our residents are happy, encouraging their independence where possible, and that they thrive in achieving their personalised goals.
I aim to provide my team with resources and training, to help with their learning and development, and always ensure they feel supported and valued in their roles.
I take pride in supporting individuals and their loved ones at Springwood, and creating and maintaining a home from home environment for everyone.


Deborah

Deborah Carpenter

Job Title: Deputy Manager

Joined: 2008

Hi my name is Deborah, I have worked at Springwood House Residential Home since 2008, working my way up from the positions of carer, senior carer, team leader, quality assurance manager, mental health first aider to my present role as deputy manager.


Every position I have worked within, has helped me learn and understand what a pleasure every position brings to our residents and the importance of all the roles.


Outside of work I enjoy spending time with family, including my two grandsons and one granddaughter. I enjoy swimming and meeting up with friends.


I have a passion when it comes to caring for our residents, making sure they are cared for to a high standard, encouraging independence, joy and laughter. Within my role, I am responsible for teaching new carers and senior carers. I hope to help them to achieve their own personal goals and to support and practice what great team work can achieve together.