Springwood House Residential Care Home

Duffield Bank, Duffield, Belper DE56 4BG
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8.7 63 Reviews
  • Springwood House Residential Care Home, Belper
Springwood House Residential Care Home focuses on personalised care and support that allows each individual to make the most of their independence and dignity, while enjoying friendly support, privacy and homely comforts.

Set in beautiful gardens with panoramic views across the Derwent Valley, Springwood House offers:
* Spacious bed-sitting rooms, most with en suite facilities
* Specially adapted bathrooms
* Activities including exercise classes, talks, quizzes, arts & crafts
* Lifts to all floors
* Visiting hairdresser
* Personal laundry
* Home cooked meals - They take great pride in providing varied and nutritious meals using fresh ingredients, some of which have been grown on the allotment
* Visiting library
* Visiting health care professionals and chiropody service
* Comfortable communal lounges and dining room where residents can socialise or take part in one of the many activities
* Free WIFI
* Sun terrace where residents can enjoy a coffee or just the view

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Care Provided by Springwood House Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Springwood Residential Home Ltd
  • Person in charge
  • Jessica Taft (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Springwood House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,200 – £1,300

  • Third party services including chiropody, hairdressing and newspaper provision is charged on top of the weekly care fee.
    We accept Local Authority funded placements with third party top up to the total value of the private weekly room fee.
  • (these prices are only a guideline, please contact Springwood House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is unrestricted at Springwood House. The home ask that if you wish to drop by before 8:30am or after 8:00pm, you let them know in advance to expect you.


  • Parking

  • Ample parking is available at Springwood House.


Springwood House Residential Care Home Reviews (63)

Total of 63, showing 41-60
8.7

Springwood House Residential Care Home has a Review Score of 8.7 (8.739) out of 10, based on 3 reviews in the last 2 years. Over all time Springwood House Residential Care Home has 63 reviews.

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Review from I E W (Respite Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good facilities. The room was very good. Staff and care excellent. We both enjoyed our stay at the home. And thank you all for everything.

Reply from Katy Mercer, Assisant Manager at Springwood House Residential Care Home

Thank you for taking time to complete a review and for your very kind words. We're so pleased that you both enjoyed your stay with us. We hope to see you both again soon in the near future and do hope that you pop by for a cup of tea soon.


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Review from Leon Paul H (Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and happy in their work.

Reply from Katy Mercer, Assisant Manager at Springwood House Residential Care Home

Thank you for your review and your wonderful ratings. We're pleased that you feel all the staff are friendly and happy, we agree, we really are extremely lucky to have such a wonderful team.


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Review from Elaine B (Resident) assisted by family/friend published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springwood was a delightful respite for me. The environment was beautiful and cared for, making me feel very comfortable and at home, which also made me feel relaxed, cared for and rested. All the staff were attentive and looked after me wonderfully.

Reply from Katy Mercer, Assisant Manager at Springwood House Residential Care Home

Thank you for your wonderful review. We're so pleased you enjoyed your stay with us, it was our absolute pleasure caring for you. We do hope that you will pop in for a cup of tea and a slice of cake when you're next passing.


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Review from James E (Resident) assisted by family/friend published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Courteous and caring environment.

Reply from Katy Mercer, Assistant Manager at Springwood House Residential Care Home

Thank you for your wonderful ratings and for your lovely words.


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Review from Jean H (Resident) assisted by family/friend published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Getting used to being here. Very helpful care assistants. Very welcoming staff and lovely people. Because of this, its been easy to get used to being here.

Reply from Katy Mercer, Assistant Manager at Springwood House Residential Care Home

We're so pleased you have settled in well with us Jean. Thank you for your kind words and lovely ratings.


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Review from Margaret K (Resident) assisted by family/friend published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely experience and I enjoy it here.

Reply from Katy Mercer, Assisant Manager at Springwood House Residential Care Home

Thank you for your review and your kind ratings. We're so pleased you're enjoying it here.


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Review from Judith B (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely love coming to visit my Mum here in this lovely, peaceful and serene atmosphere. My mother is also very happy here, enjoying meeting new friends and enjoying lovely home-cooked meals. The care she is receiving is absolutely second to none and I am very impressed with all aspects relating
to both her physical and mental health. Many many thanks.

Reply from Katy Mercer, Assistant Manager at Springwood House Residential Care Home

Thank you for your wonderfully kind words. It means so much to us that someone who has found a difficult decision to come into a care home is so happy here. Your Mother is an incredible lady, very sociable and she loves joining in all the activities and I've got to say she's fantastic in a Quiz, her general knowledge is magnificent, she is an absolute delight and we love looking after her.


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Review from Thelma W (Resident) assisted by family/friend published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care is provided. The staff are very friendly and enjoy looking after us.

Reply from Katy Mercer, General Manager at Springwood House Residential Care Home

Thank you for your lovely rating and kind words. We do enjoy (very much so) looking after you and listening to all your fabulous stories.


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Review from Lynda S (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in the care home quite quickly. This has a lot to do with the size of the home (residents) and the helpfulness and kindness of the staff, she enjoys the company at meal times but has yet to take part in the daytime activities. This will come in time. So far, I have nothing to be
worried about with the care she is receiving.

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Review from Jane J (Daughter-in-law of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words can't describe adequately the love and care that my mother-in-law received at Springwood House. The staff - from management to junior carers, are kind, understanding and completely professional. She had many happy years at Springwood House and it was only because of her very severe dementia in
her last 6 months that she found her life very difficult.

Reply from Katy Mercer, Assistant Manager at Springwood House Residential Care Home

Thank you for your lovely review. It was our absolute pleasure to care for your mother-in-law over the six and a half years she was with us. She will be sadly missed by all of us and we do hope that that you still pop in to see us.


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Review from C F (Friend of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent residential home. All the staff very friendly, professional and caring. Nothing's ever too much trouble for the staff. Home very clean and homely. A good selection of activities all the time. Quality of food is excellent, all home cooked and delicious. Beautiful gardens and views.

Reply from Katy Mercer, Assisant Manager at Springwood House Residential Care Home

Thank you for your extremely kind comments and ratings, we will make sure these are relayed to all the team here. It's lovely that all our efforts are recognised by friends as well as family members and we really appreciate you taking time to send your views in.


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Review from Ann B (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for nearly 4 years. He was able to do very little for himself and I was very happy when he was able to move into Springwood House. From the first day, he started to improve due to the excellent care he received within a very happy, efficient and caring home.
My wish would
be for everyone who needs care could have access to the care standard at Springwood House. It also provides excellent value for money.

Reply from Katy Mercer, Assisant Manager at Springwood House Residential Care Home

Thank you for your extremely kind words, it is wonderful to hear how people's family see a positive change in their loved ones once they have the care they need and your comments and ratings really mean a lot to us all here. It is our absolute pleasure to look after your Dad, he is a wonderful gentleman. Its been lovely to get to know his lovely family as well.


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Review from Anna B (Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here and the staff are very kind.
I love the garden.

Reply from Katy Mercer, Assisant Manager at Springwood House Residential Care Home

It's lovely to hear that you are happy here and it shows in your lovely infectious laugh. We also love the gardens, we're so very lucky to have fantastic access to the tennis lawn and fish pond and to live in such a beautiful part of the world with our magnificent views.


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Review from Beryl M (Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely and very happy and helpful staff.
Beautiful grounds.
Exceptionally clean and cared for.

Reply from Katy Mercer, Assisant Manager at Springwood House Residential Care Home

Thank you for your wonderful ratings for the home and your lovely comments. It is our absolute pleasure to care for you and we will make sure all the team are informed of your feedback.


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Review from A I (Respite Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers very pleasant and helpful.

Reply from Katy Mercer, Assisant Manager at Springwood House Residential Care Home

Thank you for your kind words and ratings A I, it was a pleasure to meet and care for you during your stay with us. As promised the kettle is always on and we look forward to seeing you again soon.


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Review from Robert P (Respite Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care I have received 1st class in every respect.
I would have no hesitation in spending my last days here.

Reply from Lindy Jephson, Manager at Springwood House Residential Care Home

Thank you for your extremely kind words Mr P. It was an absolute delight meeting you and we're so happy that you enjoyed your stay with us. We look forward to seeing you again in September.


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Review from Bernard K (Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was for respite care following a hospital stay. I could not fault the service and care readily provided. The staff of all grades could not be more helpful, willing and above all friendly. any request, no matter how trivial, was dealt with promptly and efficiently. I was particularly impressed
by the high standard of maintenance of the building especially the decoration taking into account the high occupancy.

Reply from Lindy Jephson, Manager at Springwood House Residential Care Home

Thank you so much for your very kind words. I will certainly pass on your positive comments about the maintenance, he will be very pleased.


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Review from Alex F (Grandson of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma had a really bad fall which meant she had to go into temporary residential care. We had been recommended Springwood House and had no hesitation about my grandma going there after meeting the staff and management. The best commendation I can give to Springwood House is that my grandma decided
she wanted to stay there permanently after just two weeks of their care. She had made friends, is constantly involved in activities (Royal Wedding parties, summer parties) and has thrived physically and mentally under the care of the manager and her team. Her room is stunning, looking out over the Derwent Valley and the staff are so welcoming that you don't feel like you're in a care home (we always get brought drinks, cakes and biscuits). They're a fabulous, experienced team who are full of humour and personality. The chef would also win bake-off with eyes closed and her hands tied behind her back. Springwood House made a very difficult decision very easy for the whole family. Thank you.

Reply from Lindy Jephson, Manager at Springwood House Residential Care Home

Thank you so much for taking the time to review us Alex. Your grandma is a joy to look after. I will certainly pass on your very kind comments to everyone, particularly the cooks. Thanks again.


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Review from Thelma E (Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy here. Constant-attendance in all matters.

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Review from S T (Friend of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, excellent caring staff.
Lots of different activities to do and trips out.

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Current Review Score: 8.7 (8.739)

Overview of Review Score

The Review Score of 8.7 (8.739) out of 10 for Springwood House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Springwood House Residential Care Home is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.767 Points relating to the number of positive Reviews for Springwood House Residential Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 3 Positive Reviews ÷ 5.8 = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 17 Mar 2025

1 x standard room


Awards / Recognitions (0)

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Meet the Team (2)

Jessica

Jessica Taft

Job Title: Registered Manager

Joined: 2021

My name is Jessica, I have been a part of Springwood House Residential Home since 2021, my first role being a Care Assistant, and working my way up to the Registered Manager position in July 2024.
I enjoy spending time with my partner, family and friends, walking in the Peak District and baking!
At Springwood, I am committed to ensure our residents are happy, encouraging their independence where possible, and that they thrive in achieving their personalised goals.
I aim to provide my team with resources and training, to help with their learning and development, and always ensure they feel supported and valued in their roles.
I take pride in supporting individuals and their loved ones at Springwood, and creating and maintaining a home from home environment for everyone.


Deborah

Deborah Carpenter

Job Title: Deputy Manager

Joined: 2008

Hi my name is Deborah, I have worked at Springwood House Residential Home since 2008, working my way up from the positions of carer, senior carer, team leader, quality assurance manager, mental health first aider to my present role as deputy manager.


Every position I have worked within, has helped me learn and understand what a pleasure every position brings to our residents and the importance of all the roles.


Outside of work I enjoy spending time with family, including my two grandsons and one granddaughter. I enjoy swimming and meeting up with friends.


I have a passion when it comes to caring for our residents, making sure they are cared for to a high standard, encouraging independence, joy and laughter. Within my role, I am responsible for teaching new carers and senior carers. I hope to help them to achieve their own personal goals and to support and practice what great team work can achieve together.