Underhall Respite and Resource Centre

Chesterfield Road, Two Dales, Matlock DE4 2SD
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8.3 4 Reviews
  • Underhall Respite and Resource Centre, Matlock
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Care Provided by Underhall Respite and Resource Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 15 Service Users
  • Privately Owned

Good to Know

  • Owner
  • Underhall Respite and Resource Centre Ltd
  • Person in charge
  • Lauren Fitzpatrick (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (15)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Underhall Respite and Resource Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £850
  • (these prices are only a guideline, please contact Underhall Respite and Resource Centre to find out the exact price for your requirements)

Facilities

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Underhall Respite and Resource Centre Reviews (4)

8.3

Underhall Respite and Resource Centre has a Review Score of 8.3 (8.250) out of 10, based on 1 reviews in the last 2 years. Over all time Underhall Respite and Resource Centre has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
1
1
3

Review from Joan C (Wife of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a daycare user and has had regular respite care for 5--6 years now and it is like a second home.
It is warm and friendly and I feel he is in safe and caring hands when I leave him there I never worry and have peace of mind and I am able to relax.
If any health issues arise the
staff are able and confident to consult with the appropriate professional and relatives are kept informed.
Underhall gives a high level of care in fact I have already told the manager if I need care the home of my choice would be Underhall.
Thank you Underhill.

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Review from Julie G (Wife of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been going to Underhall for respite care and weekly daycare. It is a friendly, small home with dedicated staff and a welcoming atmosphere. The care is excellent, with everyone making it a special, warm place to be. The residents are part of a family, and individual needs are fully taken
into consideration. I recommend Underhall without reservation.

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Review from Sue B (Friend of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to record that I think this is a super care facility. My friend is a resident and is very happy. Since she went there the home has developed to provide excellent services. There is a mixture of residents and respite visitors, a good interaction is encouraged. The staff provide really good care
and attention. It has a very homely atmosphere, always very clean and tidy. Activities are varied and individuals are encouraged to take park thereby making life more interesting. A big thank you!

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Review from Debbie S (Daughter-in-law of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really pleased that my mother in law received exceptional personal care while at Underhall and would like to thank all the management and staff for their care and compassion towards all our family at what proved a difficult time. Your actions and care towards her were outstanding.

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Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Underhall Respite and Resource Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Underhall Respite and Resource Centre is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.333 Points relating to the number of positive Reviews for Underhall Respite and Resource Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3. 1 Positive Reviews ÷ 3 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Underhall Respite and Resource Centre

What types of Care is Underhall Respite and Resource Centre registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Underhall Respite and Resource Centre have?

There are 15 Single Rooms.

How far is Underhall Respite and Resource Centre to the centre of Matlock?

2.6 mile(s) as the crow flies, distance by road may be significantly further.