Victoria Court

Nesfield Road, Ilkeston DE7 8BJ
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9.9 58 Reviews
  • Victoria Court, Ilkeston
Anchor's Victoria Court in Ilkeston provides residential and dementia care for up to 40 customers in homely and comfortable single en suite rooms. The home is located within its own grounds and overlooks Victoria Park.

Anchor operates the home on a not-for-profit basis. By reinvesting money made back into its properties and services, the group is able to continually raise standards and provide a high-quality service.

Anchor’s customers are provided with detailed care plans which are carefully created in conjunction with loved ones to ensure individual needs are met, even if they should change.

Dementia care is available at Victoria Court, where staff receive continuous training to ensure they can provide the best service possible for residents with dementia. A high level of service is provided by getting to know customers and building strong relationships between staff, customers and loved ones.

Anchor is England's largest not-for-profit provider of care and housing for older people.

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Care Provided by Victoria Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Cox (Manager)
  • Admission Criteria
    • Please contact Victoria Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Victoria Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £933
    • Self-Funded Residential Dementia Care from £933
    • RESPITE Self-Funded Residential Care from £933
    • RESPITE Self-Funded Residential Dementia Care from £933

  • Colleagues at Victoria Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Victoria Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Victoria Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Victoria Court Reviews (58)

Total of 58, showing 1-20
9.9

Victoria Court has a Review Score of 9.9 (9.892) out of 10, based on 18 reviews in the last 2 years. Over all time Victoria Court has 58 reviews.

Overall Experience

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Review from E J (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum who has Alzheimer's was admitted to Victoria Court for 3 weeks respite care. From the moment I visited Victoria Court, I knew it was the right place for Mum. Both the manager and deputy manager took time to reassure me they would look after Mum and I haven't been disappointed. The staff at Victoria
Court are always cheerful, friendly, helpful and reassuring. They work hard to encourage and support Mum helping her to maintain her independence and dignity - showing her respect at all times. The care given at Victoria Court is clearly sympathetically structured to meet the needs of its clients, from the variety of activities provided to 'snack stations' and calling rooms flats. Needless to say Mum will continue her care at Victoria Court!

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Review from Ken B (Son of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

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Review from D C (Sister of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a wonderful experience with all the staff at Victoria Court regarding all care for my sister.

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Review from T C (Brother-in-law of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit to see our sister-in-law. The staff and management are excellent. The food looked very tasty. Didn't see rooms or talk about activities so can't comment. Overall looks like an excellent home with very caring staff.

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Review from L C (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My view on Victoria Court is the staff are very friendly and caring, nothing seems too much trouble if you ask them to do something good activities for my mum to do. Food seems good, always do special days, bonfire night, Christmas etc. Rooms are adequate for the needs of the residents.

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Review from C B (Friend of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very helpful and friendly. They are all willing to help. If I had to go anywhere it would definitely be here. Thank you all for taking care of my friend and all the other residents.

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Review from Susan P (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I visited the home today to see our mum, downstairs rooms were fantastically decorated with a 1920s theme, all black and gold with balloon garlands and large posters.
Staff were in 1920's costumes looking really good, fully made- up, in their black and gold dresses and feathered bands
and beads, with lots of sequins and glamour or gangster trousers, braces and moustaches! All at 10.30am!
The place looked immaculately clean, as it always does.
A lovely experience, the residents really appreciated it all and so did we! We left in the early afternoon, however, there was a singer planned after lunch.
Levels of enthusiasm by the staff was great thank - you I hope that plenty of cash was raised from the stalls and raffles for your projects.
Well done to you all, you must be absolutely worn out by bedtime! Our deepest gratitude to you all. Mum is so fortunate to be there.

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Review from S D (Friend of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You walk into the home and you can feel a good vibe. There is soft music playing and even the busy staff always have a smile and hello for you. The activities are first-class and all inclusive for the residents. The management is super and always there if you need to discuss anything.

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Review from Pamela G (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum today and I like to wash/blow her hair to make her look lovely. The staff are so helpful, one member of staff in particular took me to the hair salon as Mum is not very mobile and took the time to help with hearing aids too. My mum has the best experience of a warm friendly place to
live with plenty of activities and entertainment. I always come away very grateful, I would definitely recommend this home to anyone.

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Review from T M (Son of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Court has taken so much pressure off me with respect to my mother's care and I honestly couldn't recommend them too highly. My mother always looks clean and tidy. Her meals are excellent and her personal hygiene is constantly monitored. She is happy and I can visit her any time. The management
is excellent and all the staff are professional and friendly. There is always a happy atmosphere around the place.

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Review from Tim P (Son of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have been very happy with the care provided for my mother since she moved there in 2021. Staff are friendly and treat her with respect. She always receives prompt attention for any medical issues and a proactive approach is taken to managing her conditions and keeping her safe. When inevitable
issues of friction/conflict with other residents have arisen these have been dealt with sensitively. Food appears very good and also provided with flexibility - for example seeing she was provided with something appetizing and nutritious after returning at unsocial hours from a hospital admission. The leadership provided by the Home Manager and Care Manager is excellent. I was very impressed by the recent meeting for residents and relatives - I've been to dozens, perhaps hundreds, of resident participation meetings in my career and this was among the very best - comprehensive, really engaged, and a genuine two-way conversation. I would happily recommend Victoria Court to others.

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Review from L M (Daughter-in-law of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Court has provided excellent care for my father-in-law since his move there in late summer 2023. Having previously lived independently alone since being widowed, a recent fall and new diagnosis of mixed dementia meant that he and we, his family, agreed the time was right for this move. Our
family is spread across England; Victoria Court is great at supporting us, local family, to visit often in person and help keep distant family in touch by phone.
Our dad asked for a view, good food and to feel safe. He loves his flat, the garden and looking out on the park. They cater to his particular tastes without question! We're reassured he's safe, through good, solid nursing and compassionate care by all staff. They have quickly learnt to understand him as a person, to know when something is not quite right. They are adaptable and responsive.
As a family of nurses, we have no concerns about his care and would highly recommend Victoria Court to others.

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Review from Joanna Y (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother recently moved into Victoria Court after a short stay in the hospital, no longer safe to be alone in her own house. It only took a few weeks to settle in and find her feet with the excellent support from all members of staff. She's found a new lease of life, which is so lovely to see, enjoying
the fun and activities and making new friends. It's lovely to know she's no longer lonely and surrounded by people who genuinely care, such a weight off my mind. I'll quote her saying, "It's the best I've done"!

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Review from Paul P (Son of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home, with excellent staff and very caring.

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Review from Jenny P (Daughter-in-law of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, welcoming atmosphere. Lots of lovely touches. Snacks, fresh fruit and drinks always available. The activities are good. The singing was brilliant, with the residents joining in and led in a very enthusiastic way. Coffee mornings, with cake stands full of lovely cakes. The building is
very clean and smells fresh.

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Review from Faye P (Granddaughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Court is excellent. We were very worried about my gran moving out of her home, but the staff have been wonderful and my gran is very happy. This is a person-centred, welcoming place and I can't recommend it highly enough.

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Review from Glyn O (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for over a year until her recent passing. The care she was given was to a very high standard.

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Review from I B (Son of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my recently deceased mother received in the last day of her life was exemplary. The empathy and dignity were a sight to behold by all the staff to a person.
How comfortable Mum was in her bed in her final hours will live with me for the rest of my days and how grateful we were whilst in her
company in her final moments.

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Review from L C (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care could not have been better.
Excellent in all areas.

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Review from Robert S (Husband of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into Victoria Court six months ago. She suffers from Alzheimer's and needs a lot of care - she is looked after by caring staff who treat her with dignity and care, showing great patience. There are many games for those residents capable of playing. Food and drinks are always given.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Victoria Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Victoria Court is calculated as follows: ( (191 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 213 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

We currently have one vacancy for care. Please contact Victoria Court directly for further details.


Awards / Recognitions (3)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Victoria Court

What types of Care is Victoria Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria Court provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Victoria Court have?

There are 40 Single Rooms.

What are the Facilities & Services at Victoria Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Victoria Court to the centre of Ilkeston?

0.3 mile(s) as the crow flies, distance by road may be significantly further.