Victoria Court

Nesfield Road, Ilkeston DE7 8BJ
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9.9 58 Reviews
  • Victoria Court, Ilkeston
Anchor's Victoria Court in Ilkeston provides residential and dementia care for up to 40 customers in homely and comfortable single en suite rooms. The home is located within its own grounds and overlooks Victoria Park.

Anchor operates the home on a not-for-profit basis. By reinvesting money made back into its properties and services, the group is able to continually raise standards and provide a high-quality service.

Anchor’s customers are provided with detailed care plans which are carefully created in conjunction with loved ones to ensure individual needs are met, even if they should change.

Dementia care is available at Victoria Court, where staff receive continuous training to ensure they can provide the best service possible for residents with dementia. A high level of service is provided by getting to know customers and building strong relationships between staff, customers and loved ones.

Anchor is England's largest not-for-profit provider of care and housing for older people.

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Care Provided by Victoria Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Cox (Manager)
  • Admission Criteria
    • Please contact Victoria Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Victoria Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £933
    • Self-Funded Residential Dementia Care from £933
    • RESPITE Self-Funded Residential Care from £933
    • RESPITE Self-Funded Residential Dementia Care from £933

  • Colleagues at Victoria Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Victoria Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Victoria Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Victoria Court Reviews (58)

Total of 58, showing 21-40
9.9

Victoria Court has a Review Score of 9.9 (9.892) out of 10, based on 18 reviews in the last 2 years. Over all time Victoria Court has 58 reviews.

Overall Experience

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Date Published

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Review from Janice Y (Friend of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked with the elderly in many roles, and I have managed two care homes, then moved upwards to management for the elderly at a Council. I have never, ever seen such a lovely care home, or witnessed such wonderful staff in all my years of being in this field of work (started at 18 years old,
and I am now 70 years old). Your staff and management team are exemplary, demonstrating dignity, kindness, patience and recognising individual needs and understanding. Excellence of the highest order.
Please pass on the praise to your staff t Victoria Court. First class service.

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Review from S H (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident on a temporary basis from December 2021 - February 2022. After that, she became permanent until June 2022 when she passed away in hospital. Whilst in Victoria Court, Mum received exceptional care and was treated like a family member. The staff were always friendly and helpful.
Overall, we were very satisfied with Mum's care in Victoria Court.

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Review from C S (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the home for two- and three-quarter years. The home has good facilities, with nice rooms, having ensuites. In the last few weeks, my mother has needed extra support and the staff were excellent in sorting out extra help needed to get her through a difficult time.

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Review from Jane M (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived three days ago at Victoria Court after I carefully chose the home for her. I cannot rate this place highly enough. From the staff, food, bedroom and all the public areas. It really is a safe and friendly environment. Home from home.

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Review from Dawn H (Granddaughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my nanna moved here, it was immediately her home. ( A home) I'm difficult to please, but cried walking round, with how fabulous and caring the staff were. Every staff member smiles and genuinely cares for our loved ones. She was healthy and very happy living in her home, with lots of laughter.
The staff in this care home are absolute angels, each and every one of them, Eternally grateful and most happy to recommend Victoria Care Home to anyone.

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Review from Maria C (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are friendly and willing to answer any questions or query.

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Review from W F (Friend of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is currently with you and I have to say that I have found all of the staff to be friendly and helpful. The cleanliness is of a high standard and I have found no unpleasant smells. All in all, if I ever need a care home, Victoria Court will be first on my list.

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Review from Nicola A (Great-Niece of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 20th of March 2022, my great aunt celebrated her 100th birthday. I was totally knocked out by what the staff did for her. We were given our own room, so that family could celebrate with her. As well as decorating the room, the staff had laid on tea, cakes and sandwiches for us. Nothing was too
much trouble. They had also decorated the dining room and were holding a party with the other residents later on that day. One of the staff, who doesn't work weekends, came in to look after us. It was clear that every single member of staff, had real genuine affection for my great aunt and it was emotional to see. My great aunt had been quite poorly in the run-up to her special day, but everyone at Victoria Court was determined that she was going to get that card from her majesty. Can't rate this care home enough!

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Review from A M (Friend of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I had a relative who needed to go into residential care, I would tell them to get him or her to register or go and arrange a meeting to see the staff at Victoria Court. The staff are very welcoming, smartly dressed, polite and the place is clean. You are given a room and an en-suite bathroom and
toilet.

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Review from D B (Daughter of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came in for two weeks for some respite, she was very well looked after. The second week she came down with a chest infection but was soon dealt with and she was put on some antibiotics.
She did come home with lots of clothes that weren't here's that we had to return and her glasses were lost,
these were expensive varifocals so we were disappointed.

Reply from Lisa Cox, Manager at Victoria Court

Thank you for taking the time to review Victoria Court and we are pleased that you are extremely likely to recommend our home. We apologise that your mum's glasses were lost but these have now been found and returned to you. We remain happy to discuss any aspect of our care at a mutually convenient time.


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Review from Alice F (Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I received care following a hip operation, found the staff very helpful and cheerful, which is a great help when you are on bed rest.

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Review from Annette C (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming and visiting my mother for the last 6 years and my uncle for the last three years. I have always been treated with respect by all the staff. They always treat my relatives with all the care in the world as if they longed to their families. They are all very friendly.

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Review from David C (Son of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During a very difficult time, staff have adhered to all government recommendations to keep residents safe. I understand why activities are restricted and hope for more stimulation to help to keep my father mentally active, as things improve. Physically, his mobility is poor but he seems to get any help
he needs.

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Review from Amanda G (Granddaughter of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old grandmother was made homeless due to circumstances out of her control. I was advised to call the home to search for an available space. She was moved within 24 hours. My nan is always treated with dignity and respect by all the staff and I'm constantly kept in the loop. The staff make
you feel so welcome. I can't fault Victoria Court at all. Both my grandmothers are there and it's clear to see that both are happy, looked after, feel safe and all their needs are met. Thank you.

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Review from Mary Ann C (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Olivia T (Respite Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel very welcome from the start. Very pleasant staff who are always willing to help you or to listen. The care home is very clean and nothing is too much trouble for anyone. I would definitely recommend this home and I would certainly go back.

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Review from Gerry B (Niece of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 95-year-old aunt has been a resident at Victoria Court for over 18 months. We have had previous experience of care homes in the area and we have been very impressed by the care and communication by the staff during this very difficult time, FaceTime calls were facilitated very quickly after lockdown
and our aunt has seemed very settled and comfortable right from the start. We've been extremely impressed overall. Well done!

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Review from John A (Nephew of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Victoria Court, Ilkeston, for four years and is very happy and well looked after. The staff are very friendly and caring and all seem to be local. It was particularly nice to know that she was being cared for and had plenty of company and contact with others during the Covid restrictions.

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Review from Clare R (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been at Victoria Court for over a year now. Although it has been a very challenging time due to Covid, my Mum has always been treated fairly with care and dignity.
The staff are very friendly and do their utmost to provide and cater to all my Mum's needs. Visits are conducted with care
and attention to detail, all PPE for visitors is provided and safety guidance is provided and adhered to. Communication between myself and the staff is excellent and nothing is too much trouble. Overall, my Mum is receiving good care and is happy.

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Review from June P (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

From what I saw I was more than happy to have my father stay at this home but once my father had passed I was very disappointed with the way his clothes and personal items were handed to me. Also, the cleanliness of his clothes plus some of his personal items were broken and covered in mould.

Reply from Julie McLean, Manager at Victoria Court

Thank you for taking the time to review Victoria Court and we apologise that you feel your father’s belongings were not returned in a satisfactory condition. We will be happy to discuss this at a mutually convenient time.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Victoria Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Victoria Court is calculated as follows: ( (191 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 213 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

We currently have one vacancy for care. Please contact Victoria Court directly for further details.


Awards / Recognitions (3)

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