Watford House

Watford Road, High Peak SK22 4EJ
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9.7 62 Reviews
  • Watford House, High Peak
Watford House provides residential and respite care and support for the elderly. Specialising in the care of people living with any type of Dementia, challenging behaviour and those with sensory or physical impairments they really can meet the needs of everyone.

There are 36 single rooms of which 24 have en-suite facilities. There are vast outdoor areas to enjoy and communal spaces to spend time with likeminded people.

All of the staff are highly trained in every aspect of person-centred care and all care provided is planned with the individual and their families to create a tailor-made package of care to suit every need.

Watford House is an extraordinary home with exceptional standards, a visit is highly recommended to anyone who is considering a stay in a care home.

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Care Provided by Watford House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joyce Strachan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Watford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,267 – £1,360
    • Self-Funded Residential Dementia Care £1,267 – £1,360
    • RESPITE Self-Funded Residential Care £1,393 – £1,496
    • RESPITE Self-Funded Residential Dementia Care £1,393 – £1,496

  • Fees include 24/7 care and support, food and beverages, laundry services, and access to clinical support.
  • (these prices are only a guideline, please contact Watford House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car Park available within grounds.


Watford House Reviews (62)

Total of 62, showing 21-40
9.7

Watford House has a Review Score of 9.7 (9.738) out of 10, based on 15 reviews in the last 2 years. Over all time Watford House has 62 reviews.

Overall Experience

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Date Published

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Review from Iona H (Friend of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a recent visitor, I am very impressed with the care she has and how happy everyone is. The staff are so welcoming and do a fantastic job.

Reply from Carinna Mycock, Manager at Watford House

Thank you so much, this is really lovely to hear and the staff appreciate your comments.


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Review from C U (Granddaughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Nana's care. She seems very happy here. I am very impressed with all the staff and how they make this home warm and welcoming. Best Covid-19 precautions I have seen in a care home.

Reply from Carinna Mycock, Manager at Watford House

Thank you so much! We try to make the home as safe as possible with our Covid-19 precautions and are really grateful that all visitors support us!


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Review from Carole U (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review time again and an absolute pleasure to say that we couldn't be happier that Mum lives at Watford House. Everyone goes above and beyond to make Mum and all the residents safe, well and happy.

Reply from Carinna Mycock, Manager at Watford House

Thank you so much, your family are very much a part of our Watford family and we can't wait to welcome the pets back for a cuddle! P.S. thanks for the cakes!


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Review from Gregory A (Son of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff helpful and willing to assist. My mother seems happy in her self but as is to be expected if I try to converse with her she is not very responsive.

Reply from Carinna Mycock, Manager at Watford House

Thank you, it has been wonderful getting to know your mum and your family.


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Review from Scott H (Son-in-law of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been pleased with overall care and the staff are really caring and have a great deal of empathy towards residents. The only issue is that clothing gets lost and mixed up and other personal items too. We understand that this happens in many other care homes too. We are very happy with the standard
of care given.

Reply from Carinna Mycock, Manager at Watford House

Thank you for this lovely review, we do endeavour to solve the laundry issue with a more robust system very soon.


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Review from Paul J (Son of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean and well-managed care home. The staff are extremely friendly and helpful. My mum seems very happy here without any degree of complaint.

Reply from Carinna Mycock, Manager at Watford House

Thank you for your comments, Paul. The bedrooms are due to be refurbished as a part of the whole home improvement plan so I hope that you will find them to be well presented in the near future.


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Review from K W (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We come to visit every week and Dad always looks lovely, clean and well presented. His room is always clean and tidy, staff are always friendly and welcoming. We have no problems booking in to see Dad and can take him out when we want to. Dad always talks about everyone and seems to enjoy taking part
in the activities.

Reply from Carinna Mycock, Manager at Watford House

Thank you for your kind words. We are very proud of the team at Watford House and we love to see residents finally being able to get out and about!


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Review from K W (Daughter-in-law of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. We are always accommodated when we ask to visit. We have never been refused time or days,

Reply from Carinna Mycock, Manager at Watford House

Thanks, it is lovely to hear great experiences from families particularly when visiting has to be so tightly managed. We look forward to seeing you again soon!


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Review from C M (Son of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my working life, I have had cause to visit many nursing homes. Some I wouldn't recommend and have given me cause for concern. As soon as you enter Watford House, you can feel the staff are dedicated to their profession. Love and care are in abundance, making the residents feeling loved.

Reply from Carinna Mycock, Manager at Watford House

Thank you, these really are wonderful words, and I'm so pleased that you are happy with the service that your mum receives.


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Review from G B (Husband of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Watford House is run excellent, and the staff and nurses are very friendly and look after everyone with great care.

Reply from Carinna Mycock, Manager at Watford House

Thank you, George, your visits really allow us all to see what true love looks like!


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Review from Noel S (Husband of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home with excellent staff. Would like to have access to a room when visiting my wife instead of her bedroom. The secure garden area is good, but the plants and flower areas are rather tired! Overall, a happy care home.

Reply from Carinna Mycock, Manager at Watford House

Thank you, Noel, for your review. We fully intend to open the home up to visiting in the communal areas as soon as it is safe to do so and the Covid-19 guidance allows us. The Gardens are currently in the process of rejuvenation, and we have a new gardener with big plans for the spring, which I do hope that you will enjoy.


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Review from J P (Son of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff.

Reply from Carinna Mycock, Manager at Watford House

Thank you, John, it has been a pleasure getting to know you and your mum, and we look forward to celebrating many more birthdays with her!


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Review from Wendy P (Sister of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe that you can judge the quality of the management of an establishment or organisation by the behaviour of its staff. Having spent many hours sitting with my sister in the lounges, it is clear that there is a healthy and pleasant interface between all members of staff, and this extends to their
relationship with the residents. This gives me great comfort in placing my sister's care in their hands. It also appears to extend to their attitude towards relatives, which makes visiting a pleasure.

Reply from Carinna Mycock, Manager at Watford House

Thank you for this lovely review, Wendy. You have really captured the atmosphere of the home, and we always look forward to your visits.


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Review from Craig W (Son of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a twelve-month wait, we managed to visit my mother yesterday. It was a very nice surprise for her (and for us). We would like to thank you all for your care and support and the excellent work that you do. What a great team you have. Well done to you all.

Reply from Carinna Mycock, Manager at Watford House

Thanks Craig, I'm so glad that your visit went well. It is really lovely to see the families again and to see the positive effect that it has on the residents. We look forward to welcoming you again soon.


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Review from Ruth D (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident in July last year, the staff have been fantastic and done their utmost to enable visits and keep him safe during this difficult time. We can now visit in a special room with a glass divider and can also keep in touch by video call. The staff are so friendly and I cannot praise
them enough for the amazing job they do.

Reply from Carinna Mycock, Manager at Watford House

Thank you so much for your wonderful review. Your continued support is very much appreciated.


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Review from Alistair B (Son of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a nice experience. Very welcoming and cosy.

Reply from Carinna Mycock, Manager at Watford House

Thank you, we are pleased that the Covid secure visiting room has been so successful.


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Review from Susan H (Daughter of Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Watford House last March at the beginning of lockdown. The care he has received has been excellent. Circumstances have been difficult due to visiting restrictions, but the staff have been amazing, going above and beyond what they have to do. Encouraging contact as much as possible, via
phone, window visits, facetime etc. They now have a visitors' room which is very safe and I can now visit as often as I want to. Dad looks and is happy and well cared for. I would recommend Watford House. The rural location is lovely.

Reply from Carinna Mycock, Manager at Watford House

Thank you Susan, this review means so much. Your dad is a pleasure to be around and the covid safe visiting room has meant that you have been able to see your dad very often which he loves! I'm glad it's such a success for you all.


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Review from L S (Niece of Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid, we were unable to go into the home, other than the visiting room. Visiting arrangements were brilliant. Staff appeared to be caring and helpful. Phone calls always answered promptly and concerns I might have were explained. 'Uncle' is very happy with his care, staff, accommodation and
food!

Reply from Carinna Mycock, Manager at Watford House

Thank you for this review. It means so much, as you have yet to enter the building due to the covid restrictions but it seems that you have already captured the essence of Watford House.


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Review from Derek P (Husband of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to Watford House in January 2020 suffering from Alzheimer's and having spent the previous three weeks in hospital with influenza. She was not in good health. The family had previously reviewed the accommodation and facilities at Watford House some 12 months earlier in view of her
worsening condition at the time and made provisional arrangements for her to be accepted when her condition made full-time care necessary. Our decision to place her in Watford House proved to be fully justified. The care she received and attention is given by the manager and staff was beyond reproach. She was only with them a month and passed away peacefully in February 2020.

Reply from Carinna Mycock, Manager at Watford House

Thank you for this review. Watford House prides ourselves on providing excellent quality care with a person-centred focus, regardless of the length of time a resident is with us. We remember you all fondly.


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Review from Denise M (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives very happily at Watford House, has been in their care for 3 and 1/2years.
I would recommend the home to anyone looking for a place to place their loved ones. My sister and I looked at 15 care homes in the surrounding areas and found that Watford House was the most suitable place for Mum.

Reply from Carinna Mycock, Manager at Watford House

Thank you for this lovely review, Denise, your mum is a true Watford House character who is much loved by everyone.


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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Watford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Watford House is calculated as follows: ( (126 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Watford House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 04 Mar 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.


Awards / Recognitions (2)

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Meet the Team (2)

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Carinna Mycock

Job Title: Registered Manager

Joined: 2014

Hi, I am Carinna, the CQC Registered Manager at Watford House. I have worked here since 2014 starting my career as a care assistant. I became a Senior Carer and then a Team leader and gained the qualifications to progress further.


In July 2018, I completed my Level 5 Leadership and Management NVQ in Health and Social Care and became the manager of Watford House. One of my proudest moments was being registered by the CQC!


Many of the staff who I started my training with are still here today, which makes for a really good, supportive team who know how one another work, and know the home inside out. Lots of the residents have lived here happily for longer than I have worked here which is a true testament to the care and dedication they receive from every staff member in every department, every day.


I truly could not imagine working anywhere but Watford House.


Valerie

Valerie Mills

Job Title: Team Leader

Joined: 1990

Hi, I'm Val. I have worked at Watford House for almost 30 years! I have been in every department at one time or another and consider Watford House my second home.
I have been a Senior Care Assistant for a very long time and became Team Leader in 2018. I support all staff to fulfil their duties to the best of their abilities and have a wealth of knowledge of the home.