Watford House

Watford Road, High Peak SK22 4EJ
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9.7 62 Reviews
  • Watford House, High Peak
Watford House provides residential and respite care and support for the elderly. Specialising in the care of people living with any type of Dementia, challenging behaviour and those with sensory or physical impairments they really can meet the needs of everyone.

There are 36 single rooms of which 24 have en-suite facilities. There are vast outdoor areas to enjoy and communal spaces to spend time with likeminded people.

All of the staff are highly trained in every aspect of person-centred care and all care provided is planned with the individual and their families to create a tailor-made package of care to suit every need.

Watford House is an extraordinary home with exceptional standards, a visit is highly recommended to anyone who is considering a stay in a care home.

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Care Provided by Watford House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joyce Strachan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Watford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,267 – £1,360
    • Self-Funded Residential Dementia Care £1,267 – £1,360
    • RESPITE Self-Funded Residential Care £1,393 – £1,496
    • RESPITE Self-Funded Residential Dementia Care £1,393 – £1,496

  • Fees include 24/7 care and support, food and beverages, laundry services, and access to clinical support.
  • (these prices are only a guideline, please contact Watford House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car Park available within grounds.


Watford House Reviews (62)

Total of 62, showing 41-60
9.7

Watford House has a Review Score of 9.7 (9.738) out of 10, based on 15 reviews in the last 2 years. Over all time Watford House has 62 reviews.

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Review from Julie S (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t praise the staff and management enough for what they have done for my Mother and Father. I had to request my Mother to be moved from another care provider to Watford House. The management were brilliant at organising the move. Keeping my Mum and other residents and all staff safe with COVID testing
and quarantine procedures. My Mother settled into Watford House very quickly due to the kindness and professionalism of all the staff. Unfortunately, my Father who lives at home had an accident whereby he needed respite care after spending several weeks in hospital. Watford House were able to accommodate him and able to organise a physiotherapist to aid his recovery. We as a family are kept well informed of my parents' welfare. Communication with Watford House is excellent. Thank You Watford House for your respect, dignity, professionalism and true dedication in providing top-quality care facilities.

Reply from Carinna Mycock, Manager at Watford House

Thank you, we have been so happy to help your family and reunite your parents in such complicated circumstances. Thank you for your ongoing support.


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Review from Dave H (Grandson of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Watford House is a friendly welcoming home.
Our family member is always happy, safe and very well cared for.
The current management is the best there has ever been while our family member has lived there, always got the residents' needs, wishes and feelings at the heart of everything that is done
at Watford House. The communication we receive is fantastic and we are always kept up to date and informed about everything that we need to be told. The staff are always friendly and approachable and really care about the residents and their home.

Reply from Carinna Mycock, Manager at Watford House

Thank you David, it is lovely to hear that you and your family are happy in these times where we can't see you in person. Thanks again.


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Review from Craig C (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always received excellent care from the wonderful Watford House staff. They are professional and thorough whilst also being kind and considerate. During Covid-19 they took swift action to ensure the safety of all residents and it is a remarkable achievement, and a testament to their hard
work, that they have remained virus-free. My mother was poorly during the pandemic (not CV19) and they managed to nurse her back to health, without the need for hospital admission. For this, we will be forever grateful. During these difficult months when it has not been possible to visit in person, I’ve always felt reassured that she was receiving the best possible care. We were sent weekly updates from Watford House in the form of a newsletter which proved a great comfort during this worrying time. We were also in communication with the activities team who were doing excellent work on projects such as memory boards. For all of this, the staff have our sincere thanks and deepest respect.

Reply from Carinna Mycock, Manager at Watford House

Thank you Craig, these words are so touching and we appreciate the time that you have taken to leave a review. The support of families has meant so much to us and we are proud of our achievement so far. Thank you.


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Review from Bez S (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't tell you how much my sister and I have appreciated all the hard work and dedication the staff have shown to my mum who has Alzheimer's in this difficult time with Covid 19. We have had weekly emails and newsletters on all aspects of her health and safety throughout the past 10 weeks and we can't
thank them enough.

Reply from Carinna Mycock, Manager at Watford House

Thank you Bez for this wonderful Review, we appreciate your support during this time.


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Review from Louise M (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Watford House for over five years now, and I have nothing but praise for the staff and the high-quality care they give. During her period of residence, my mother's dementia has gone through various stages, some of them psychologically difficult to manage, and has now
advanced to the point that she needs complete personal care. Through all this, the staff and management have responded to her with kindness, understanding and skill. This May during 'lockdown' she had her 93rd birthday. I had been dreading this, as we are, of course, unable to visit due to the current crisis, and she is no longer capable of responding to telephone or video calls. In the event we were able to stand outside the day room window and watch and wave as staff helped her open her presents, blow out a candle and have a slice of cake. She was evidently enjoying it all, which meant the world to us, and it was clear how much she appreciates and trusts the staff, as do we.

Reply from Carinna Mycock, Manager at Watford House

Thank you for your kind words Louise, it means so much to all of the staff to hear great praise at such a testing time.


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Review from Janine R (Friend of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Watford House is an extremely competent care facility who care dearly for their residents. They have also been doing an amazing job during this horrible pandemic and have put the safety of their residents and staff first. They should be commended on the great work they have done.

Reply from Carinna Mycock, Manager at Watford House

Thank you so much for these lovely words. The praise really gives us all a boost at such a testing time.


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Review from Amy W (Friend of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management went above and beyond with ensuring the residents are kept safe during the pandemic. They work really hard, keeping the home a nice atmosphere for all their residents. Everyone is very friendly and approachable.

Reply from Carinna Mycock, Manager at Watford House

Thank you Amy, we are very proud of our team which is really just one big extended family.


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Review from Pam G (Friend of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having witnessed the exceptional care and support to residents from all the staff at Watford House during more normal times in 2019, I can only imagine from the smiling faces in the newsletters that we receive, that this is obviously continuing during Covid 19.
I cannot imagine how difficult it must
be for everyone to cope with the current situation. Staff must be worried about their own health and that of their families as well as those they are caring for in these frightening times.
But they are succeeding in keeping everyone safe, healthy and happy! It must be so reassuring for families and friends to know that their loved ones are in such good hands.
The care is appreciated.

Reply from Carinna Mycock, Manager at Watford House

Thank you Pam, we do miss your visits. We are so proud of how well we have coped so far and reviews like this really help to give us a boost, it's lovely to hear from you.


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Review from Helen M (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm sure I shall endorse what everyone says about how all staff have managed during this time. Though we say the words I now have an inkling of how stressful times are and how hard the staff must have worked to obey the rules and keep the virus out of the Home. Our son, a physio, is working on a Covid
ward and did test positive so I begin to realise the difficulties he and your staff must be facing. I worry for you all but know that you will be following the rules in order to keep everyone safe. All carers are very special people, particularly when some of you are quite young. Well you are to me! It may be a job but it takes a special kind of person to do what you do. I can only say a massive thank you to you all and look forward to the time when I shall be able to visit and have a chat and a laugh and say it in person. Have a lovely afternoon and enjoy the afternoon tea.

Reply from Carinna Mycock, Manager at Watford House

Thank you Helen, it means so much to hear your experiences and feelings when it is something so close to home for you. We have been so fortunate to have the support of all of the families and friends during this trying time. Your kind words mean so much, thanks again.


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Review from Graham C (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to acknowledge the care and dedication of the staff at Watford House, I’ve no doubt their long hours, hard work and attention to detail during lockdown has saved the lives of their vulnerable and frail residents. We owe you all a debt of gratitude for taking care of our loved ones and ensuring
“We’ll meet again”. Thank you so much, on behalf of the whole family, it’s much appreciated.

Reply from Carinna Mycock, Manager at Watford House

Thank you Graham, it is really heartwarming to hear these thoughts and feelings from families.


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Review from Victoria K (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely satisfied with the care that my mother, along with all the other residents, receives at Watford House. The professionalism and care of the staff during the last few months of the Covid 19 pandemic has been second to none. The residents are always treated with dignity and respect and
despite the restrictions that have been put in place, the warmth and home-from-home environment there has not changed. The manager and staff have gone out of their way to ensure that the residents have been protected from C19, indeed, most of the residents are unaware that there has been a crisis at all! We really cannot thank the staff at Watford House enough for ensuring the health and wellbeing of my mother. I haven't, understandably, been able to visit since early March, but I have never been in any doubt that she is comfortable and well cared for.

Reply from Carinna Mycock, Manager at Watford House

Thank you Vicky, we really appreciate these kind words which show the staff how much they are appreciated. The support from families has been overwhelming so again, thank you.


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Review from Roger Y (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time you enter the Home everyone smiles at you; within a few weeks of your parent taking up residence everyone knows your name even though you forget theirs; when your parent settles in so quickly, despite her never envisaging needing such care then Watford House are doing something right.
In fact, they are doing lots right. The care and attention of all the staff is very apparent and very, very welcome. Nobody is perfect and in the few hours I spend with my mother it would be easy to highlight the occasional slip but then I don't have to spend every hour attending to a lady who can be trying at times. To do that with a smile and with the obvious love they have for those in their care is the best testament to their professionalism. I for one am very grateful for all their hard work.

Reply from Carinna Mycock, Manager at Watford House

Thank you Roger, we are very proud of our commitment to our residents and it is nice to hear that this is seen by families during visits. We look forward to welcoming you back as soon as it is safe to do so.


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Review from Gary (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager took the difficult decision to isolate the home before the Prime Minister took action, in order to safeguard the well-being of the residents and it's proved to be the right decision. Utilising technology so family can keep in contact albeit remotely is appreciated and the newsletters are
wonderful, enabling us to hear what's been happening, such as residents birthdays, seeing their happy smiling faces, their involvement in various activities such as painting rainbows, Easter, making cards and bunting and enjoying events such as VE Day, which must evoke memories of the war, which like now were uncertain scary times that they all had to live through. Love the Memory Boards for the residents, hopefully evoking wonderful memories of times gone by, people, places and special moments such as their wedding day, what a great idea, so thanks to the Activities Coordinator and all involved, well done! We really appreciate the team's dedication to keeping our loved ones safe during lockdown, you must all be thoroughly exhausted!

Reply from Carinna Mycock, Manager at Watford House

Thank you so much Gary, it is nice to hear how much families are benefitting from the weekly updates and newsletters. Your kind words really boost staff morale at this time.


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Review from Lindsey E (Cousin of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend the manager and whole team at Watford House, for their dedication and hard work during the current pandemic. Each week I have received a newsletter, with the welcome news that the Home remains covid-free; a great achievement and credit to all who risk their lives, and the health
of their families at home, to care for members of our families. Your love and kindness is appreciated very much. Whenever I telephoned I was able to speak to my cousin and was kept fully informed of the steps the home was taking to protect everyone's health. Prompt action at the outset of the pandemic has protected our loved ones and kept everyone safe. Activities in the home have continued and I was relieved that a programme of testing was undertaken in a timely manner. My thanks to all concerned - you are doing a splendid job, under unprecedented circumstances. Well done! With love and thanks.

Reply from Carinna Mycock, Manager at Watford House

Thank you Lindsey, we are very grateful for your kind words and we continue to strive to keep everyone safe.


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Review from Anne G (Sister of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in Watford House for 2 1/2 years with vascular Parkinsonism and is always well cared for by staff who know him well and understand his needs.
We have been unable to visit since the Covid-19 lockdown but we receive weekly updates from the manager so we know he is well. The home has
worked really hard to stay free from the virus throughout, for which we are very grateful. They continue to serve good quality meals and do interesting activities.

Reply from Carinna Mycock, Manager at Watford House

Thank you Anne, these kind words really help to boost all of the staff morale.


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Review from Tracy G (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing mum is so well looked after prior and during lockdown is a huge relief to me. I miss seeing her but know that the care given to her is first class. All the staff are caring and genuinely happy to be looking after these vulnerable people. The activities they do with the residents to keep them
engaged are great, the memory board is such a great idea and helps them not to forget their families whilst they can't visit. Thank you from the bottom of my heart for all your care and keeping everyone safe.

Reply from Carinna Mycock, Manager at Watford House

Thank you so much for this wonderful review, our team love to hear feedback from the families, particularly during lockdown.


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Review from Nicole P (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This week is National Carers appreciation week and I would like to say a big Thank You to all the staff at Watford who have done an amazing job during this very difficult time due to Covid 19. Through their hard work and diligence, they have kept Watford covid free, they have done this on top of providing
excellent care for the residents and have kept the families of residents informed all the time. Well done to everyone you should all be very proud of yourselves.

Reply from Carinna Mycock, Manager at Watford House

Thank you, Nicki, your words and support mean so much at this time.


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Review from Helen (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team have taken good care of my mum since she became a resident here three years ago but their dedication, commitment and hard work since the Covid-19 pandemic began has been humbling and my family could not be more grateful for everything they are doing to keep our loved ones safe.

Reply from Carinna Mycock, Manager at Watford House

Thank you Helen, the support we have received from you all has been overwhelming and we are so grateful for these very kind words.


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Review from Lesley B (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident here for four years, firstly with my dad in a double room. My dad passed away about a year after they moved in. The staff have all been excellent, they have cared for her and reassured her during difficult, upsetting times for her on her own. The staff are truly caring, we
visit every week and witness how kind all residents (and their families) are treated. The food is lovely, all cooked from scratch. We certainly feel my mum is in a safe environment. Thank you, everyone.

Reply from Carinna Mycock, Manager at Watford House

Thank you Lesley, we do miss your visits. It is lovely to hear these kind words.


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Review from Ian H (Son of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father, who has Alzheimer's and is confined to a wheelchair, has been at Watford House for the last 14 months and is very well cared for by the staff there who do an amazing job (it really does take a special type of person to do this work). I do think, however, they've been understaffed at times
but I believe this issue is being addressed. Watford House is well managed, by the manageress who is friendly, approachable and knowledgeable and will always take time to speak to us if we have any questions. If we have any requests or concerns, she will do her uppermost to deal with these without delay and/or liaise with the appropriate health care professionals on our behalf. A number of cosmetic improvements recently made to the communal areas has given the place a much fresher, brighter feel. The food at Watford House is very good.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Watford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Watford House is calculated as follows: ( (126 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Watford House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 04 Mar 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.


Awards / Recognitions (2)

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Meet the Team (2)

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Carinna Mycock

Job Title: Registered Manager

Joined: 2014

Hi, I am Carinna, the CQC Registered Manager at Watford House. I have worked here since 2014 starting my career as a care assistant. I became a Senior Carer and then a Team leader and gained the qualifications to progress further.


In July 2018, I completed my Level 5 Leadership and Management NVQ in Health and Social Care and became the manager of Watford House. One of my proudest moments was being registered by the CQC!


Many of the staff who I started my training with are still here today, which makes for a really good, supportive team who know how one another work, and know the home inside out. Lots of the residents have lived here happily for longer than I have worked here which is a true testament to the care and dedication they receive from every staff member in every department, every day.


I truly could not imagine working anywhere but Watford House.


Valerie

Valerie Mills

Job Title: Team Leader

Joined: 1990

Hi, I'm Val. I have worked at Watford House for almost 30 years! I have been in every department at one time or another and consider Watford House my second home.
I have been a Senior Care Assistant for a very long time and became Team Leader in 2018. I support all staff to fulfil their duties to the best of their abilities and have a wealth of knowledge of the home.