Welby Croft

Crossings Road, Chapel-en-le-Frith, High Peak SK23 9RY
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8.2 1 Review
  • Welby Croft, High Peak
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Care Provided by Welby Croft

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Chloe Andrew (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
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Welby Croft Reviews (1)

8.2

Welby Croft has a Review Score of 8.2 (8.208) out of 10, based on 1 reviews in the last 2 years. Over all time Welby Croft has 1 review.

Overall Experience

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Date Published

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Review from Michelle H (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Welby Croft for over 2 years sadly passing away December 2024. I cannot recommend Welby highly enough. The staff are amazing. So caring and provide a wonderful atmosphere for all residents and their families. They have been supportive during some difficult times and have always
shown care and dignity. The activities available are varied and non-condescending to patrons and seem to be well-liked. Food is homemade, looks delicious and of an excellent quality - extra was always available if needed. I sincerely cannot thank them enough for the care shown to my beautiful mum. The laughter and love at Welby Croft is present each and every day. The residents are respected and cared for as I would have only better as 24/7. Nothing was too much for them in relation to the care of my mum and my family during her final weeks and for which I will always be grateful.

Reply from Chelsea Roger, Acting Manager at Welby Croft

Thank you so much for your lovely review. Your kind words mean so much to the staff. Take care, and thank you for the support. We will miss Mum very much!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.2 (8.208)

Overview of Review Score

The Review Score of 8.2 (8.208) out of 10 for Welby Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Welby Croft is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.208 Points relating to the number of positive Reviews for Welby Croft is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 1 Positive Reviews ÷ 4.8 = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Welby Croft

What types of Care is Welby Croft registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Welby Croft provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Welby Croft have?

There are 22 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Welby Croft?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Welby Croft to the centre of High Peak?

2.7 mile(s) as the crow flies, distance by road may be significantly further.