Review from Philip e (Husband of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience

My dear wife who has been at Wheathills for just over one year is a Dementia and Parkinson's sufferer and as such needs specialist and sympathetic care which I am pleased to say she receives in abundance from cheerful charming carers. After a difficult start due to covid, she now considers this to

be her home where she feels safe and secure. Well done everyone concerned and thank you.

Reply from R.Whitehouse, Registered Manager at Wheathills House

Thanks for the review.
Our entire staff team are so pleased that your wife feels safe and secure and that the care she receives is acknowledged in the review.

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Review from Hilary B (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience

Mum came to Wheathills in the Spring of 2021.
At all times, we have found the home and staff to be friendly and cheerful. The house is clean and feels like a home.
Mum is very happy, and we all feel she is safe now, having been managing in her own home until her arrival.
Everyone is helpful and

accommodating.
The food is good and plentiful, and there are plenty of choices.
No complaints - thanks to everyone.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Thanks for taking the time to send your review.
We are pleased to know that Mum is happy and feels safe, as ever all reviews are used to evaluate and monitor the care provided.

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Review from Gwen R (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience

My Dad has been at Wheathills House for just over a year and is the most content he has been in years. As a family we are thrilled with the care Dad is receiving. They never treat him as 'a job to be done', but are always respectful and kind to him. In my job I have visited well over a hundred care

homes in various counties and the level of care, here at Wheathills, I personally consider exceptional. When dad had been there about 4 weeks I chatted to him as to how he felt being there or would he like to try another place. His reply was, 'I've found a 2nd family and I'm happy here'. No greater compliment. Thank you.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Thanks for the lovely review and positive feedback which reassures our entire staff team that their hard work is well received and appreciated.
We are so pleased that Dad has settled so well and is happy with his "new family".

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Review from J D (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

Mum has been at Wheathills House for a year now. We were able to take her own furniture and arrange it as she wanted. It is a beautiful house with lovely gardens to sit in. Mum likes the food and the dining room tables are nicely laid out like a restaurant. It is very helpful that a doctor visits on

a regular basis. As Mum is quite deaf she finds it difficult to join in the activities and consequently spends most of her time in her room which fortunately has dual access windows onto the garden, because of this she would like it if the staff had more time to chat with her.

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Review from Debbie J (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

Mum loves being at Wheathills House. The staff are so kind, caring and friendly. Mum's needs have changed over her time there and the staff have really been brilliant in helping keep mum as independent as possible. Staff take time to dance with mum as they know it's something she loves to do. The staff's

commitment to helping mum and other residents through the pandemic is nothing short of amazing and I want to thank each and every one of you. You are truly wonderful. Thank you so, so much.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Thanks for taking the time to write a review.
Yet again the commitment and dedication of our entire staff team are evident in this review. Keep up the good work team!

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Review from L D (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

My mother has been at Wheathills House for almost a year now. She was impressed from the outset by the kindness and patience of the staff there and the individual attention provided in terms of diet preferences, exercise and her comfort generally. Her room is light and comfortable, and the grounds are

lovely so Mum likes to take a walk around them most days. Mum’s mental and physical health has improved since she has been at Wheathills House and at my last visit she was the happiest I have seen her for several years. Thanks to the whole Wheathills team for your caring approach, your professionalism and the friendly atmosphere you have created.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Thanks for the review.
We are all very pleased to see that Mum has settled so well and that she is happy in her home.

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Review from Elizabeth T (Friend of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

My mum’s best friend has been a resident at Wheathills for the past three or four years. She loves it there, the food, the environment and the staff are exceptional - very friendly, caring and helpful. They’ve had a tough 2 years with Covid but have coped very well. Nothing too much trouble when we

phone. It’s great to go back to visit. Beautiful place and surroundings.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Thanks for the review.
Need I say more? The comments have been passed on to staff.
Thanks again.

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Review from C B (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

The staff at Wheathills House have really helped Mum to settle in at the home where she has been a resident for nearly 5 months. They are extremely helpful, kind and patient and have tried very hard to meet all Mum's care needs. The grounds are absolutely beautiful and Mum loves to sit in the conservatory

and look out onto the gardens. Her room is lovely and sunny and we were able to make it feel like home by adding some of her personal furnishings. They have activities arranged in the morning and there are often visiting entertainers to add variety. Mum says the food is delicious and she certainly looks very well indeed. Thank you to all the staff for your hard work and dedication, it is much appreciated.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Thanks for the review. We're pleased to know that Mum has settled so well, and is enjoying her new home. Our staff team are indeed hard-working and dedicated to providing quality care.

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Review from D S (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

You always receive a warm and friendly welcome from all the staff, all are kind, caring and patient to my mum and all the other residents. Wheathills House is comfortable, warm, with excellent facilities, set in lovely gardens with views across the countryside. Rooms are clean, warm and very comfortable

with en-suite facilities. There is always plenty to occupy the residents with activities and entertainment, singing and dancing. More like a hotel than a care home. Meals are excellent served in a dining room with tables laid out to restaurant standards.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Thanks for the review, your very positive comments and observations are very much appreciated and acknowledge the dedication and commitment of our entire staff team.

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Review from A D (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident at Wheathills House for about 6 months and during that time she has always been complimentary about the staff and the care that they have given her, and also that she has seen them provide to other residents. She is fond of sitting in the garden, enjoying the views across

the nearby countryside.
I have appreciated the adjustments the home has made to accommodate my mother’s preferences, for example by changing around some of the furniture in her room, finding out what she likes for breakfast and providing alternatives at mealtimes. In addition, the home provides a range of activities for the residents as well as more practical support including hairdressing and a visiting chiropodist.
I know that moving into a residential home can be a stressful and upsetting experience, but the staff at Wheathills House have worked hard to make the process as pleasant and straightforward as possible.

Reply from R Whitehouse, Registered Manager at Wheathills House

Thanks for taking the time to leave a review. The positive comments confirming the hard work of our whole staff team are noted.
Very pleased that Mum has settled well, and is enjoying life in sunny Derbyshire.

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Review from D P (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

My father has been a resident at Wheathills House for 2 years. Throughout he has been looked after very well with lovely caring staff. The setting is beautiful but it is the level of care that he receives that is important for us as a family. The staff are always so helpful and nothing is too much trouble.

He is happy living there which is comforting for us, he loves the food and looks very well. Thank you to all the team at Wheathills.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Many thanks for the review, so pleased that Dad remains happy and contented and that you acknowledge the continued commitment and hard work of our entire staff team.

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Review from Neil G (Son of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Mum has now stayed at Wheathills for the last four years. Mum settled immediately and has been very happy in such a friendly and caring home. It is always very reassuring to see Mum so well looked after following some of the challenges of living on her own at home; the company of other residents and

genuine care and warmth of the staff is always apparent on our visits. I cannot thank Wheathills enough for how they continued to provide this same level of care during the challenging times of the pandemic. It is the staff that make this such a good care home and it has now also recently benefited from a major refurbishment. Mum has a lovely newly decorated room and continues to enjoy all the activities and excellent food. Thank you to all the staff for their care and friendship.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Thanks for taking the time to leave us a review. Its importance is significant, as such positive feedback helps our entire staff team continue to progress and develop despite the challenges we all continue to face.

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Review from John H (Respite Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience

First-class residential care home with excellent facilities and staff. Good choice of rooms, when weather permits access to grounds dependant on your health. There is a choice of meals. The owners are very approachable. I would without any doubt recommend the home to anyone.

Reply from Richard, Registered Manager at Wheathills House

Thank you for taking the time to write a review, this helps us to continue to maintain our recognised high standards throughout the home. Our entire staff team continue to provide quality care throughout these difficult times.

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Review from Michelle W (Daughter of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience

My mother went to Wheathills for respite care for a month and was looked after with real care. All the staff made her feel very welcome, comfortable and at home. All visits were accommodated without any questions. Thank you so much.

Reply from Richard, Registered Manager at Wheathills House

Thanks for the review, hope Mum has settled back at home safely.

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Review from Gaynor M (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience

My mum, who is 87 and lives with us, has just spent two weeks at Wheathills House for respite so that my family and I could go on holiday. She has memory and confusion issues and I was incredibly worried and upset about having to leave her somewhere. The staff at Wheathills House very quickly took all

of that pressure off my shoulders. The care and understanding given to my mum were exactly what I was looking for. I was able to visit a few times myself and was impressed and at ease with the staff, the family feel and the beautiful house itself. It was different to my expectations based on care homes I’ve visited in the past - it is actually a very pleasant place to be, spotlessly clean (no smell!) and somewhere where I would be happy to stay myself. Mum has been very happy and full of praise for the “gorgeous hotel”, as she refers to it and, in her opinion, “it’s the staff that make it - nothing’s too much trouble for anyone”. She was so happy that she has arranged a return visit.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Many thanks for taking the time on the review. We're very pleased that Mum enjoyed her stay with us. My entire Staff Team work very hard and we continue to provide quality service despite the difficulties faced recently. We look forward to seeing Mum again soon.

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Review from Paul S (Son of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience

My brother and I are extremely grateful for being invited back to visit our mother in her room after being informed that she had lost considerable weight and was deteriorating. We understand the extra cost and work this causes the home. My mum has responded very positively to our visits. She requires

and is receiving, a high degree of care that is beyond the norm for a Care Home. All the staff have been extremely patient, kind and understanding with our mum and ourselves. A big thank you to Wheathills House and all staff.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Thanks for taking time to submit a review. My staff team and Mum's GP were very concerned that the lack of family contact were having a very detrimental effect on Mums life and after an in-depth Risk Assessment, it was decided that the benefits of visits far outweighed any risks. With careful planning and testing facilities in place, it was possible to help facilitate visits, which have resulted in miraculous improvements for Mum. We continue to take part in the Testing and Vaccination programmes and look forward to fully 'Opening' our doors again.
My staff continue to give 110% throughout these difficult times. Thanks again.

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Review from L W (Daughter-in-law of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of Wheathills House and their staff. Prior to the pandemic, it was vital to find residential care for my 98-year-old mother-in-law. Not only was the manager his staff accommodating and responsive, they actively worked with us to provide her with the care she needed. With

their care and attention, she is medically in much better health and appears ten years younger! She enjoys sitting in the lovely conservatory and chatting to the other residents. The meals are excellent, all freshly cooked, and nutritionally balanced. During the lockdown, thanks to their efforts, they have remained COVID free and continue to swab staff and residents to that end.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Thank you for taking the time to submit the review. Such great feedback helps us all to continue to provide and maintain high standards throughout the home. We are so pleased that Mum has settled, and benefited from the Care she has received throughout these difficult times.

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Review from M L (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in this care home for approximately 6 years and myself and other family members could not be happier. She's well cared for and under the new circumstances and couldn't be looked after any better, she's coming up to 98 years old and over the years has acquired some degree of dementia

and has also lost her sight, but she is familiar with the staff who are all very kind and caring. The food is excellent and cleanliness second to none.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Many thanks for the review. It is reassuring to see the continued positive comments, thus acknowledging the ongoing commitment by all staff involved, in what is proven to be a premium service. We continue to maintain the recognised high standards of care throughout Wheathills House.

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Review from N C (Friend of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience

My friend was an emergency admission to Wheathills and I was worried how she would settle. She quickly felt at home and cared for. The staff are friendly and treat her with respect. Daily activities are arranged to keep residents occupied and entertained. I was very concerned about the Coronavirus and

very pleased to hear no residents or staff have been affected and been tested during the lockdown.
I have no hesitation in recommending Wheathills House.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

We endeavour and work to remain 100% Virus-free. This has been achieved through the hard work and commitment from all Staff, and Visitors. We have now facilitated indoor, Safe and Secure distanced visiting facilities, which can be made by appointment.
To have further Positive feedback reassures us, and confirms our commitment to maintaining continued High Standards.

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Review from Christopher S (Nephew of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience

In November 2008 my auntie had to relinquish her independence and find somewhere that would look after her. Insistent that she stayed in Derbyshire as she had spent her eighty years there and had no wish to move anywhere else in the country or to live with relatives. After much searching, she very,

fortunately, chose Wheathills and has never looked back. It took her a while to come to terms initially with being dependent and the owner and staff could not have been more supportive and understanding, though knowing my auntie she would have tried their patience!
Since she settled she has been very happy and regards Wheathills as her home and the staff as her family, many of the staff have been there since she arrived and that is testament in itself to Wheathills and its owner with the caring profession being so demanding.
I cannot thank the owner and all the staff enough for their love and care they have shown her in the twelve years she has been there and knowing that it will continue.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Many thanks for a lovely review, it's great to know that all the hard work of the entire Staff Team is appreciated and acknowledged in this way. We shall continue to provide Care, Comfort and Security for all of our Residents throughout this difficult time, whilst maintaining and exceeding the required Standards.
Thanks again.

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