Wheathills House

Brun Lane, Kirk Langley, Derby DE6 4LU
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9.8 59 Reviews
  • Wheathills House, Derby
Wheathills House provides residential care in a warm and friendly atmosphere where staff get to know residents to ensure their needs and wishes are continually met. The care team is dedicated to providing a high standard of care that is tailored to each resident. Day care is also available for members of the community.

Residents are encouraged to personalise their rooms as they wish. All rooms are ensuite and have TV points and call systems, plus there is a good mobile network plus Wifi available.The home has various communal areas including a light and airy conservatory, and coffee lounge where residents can relax with family and friends.

Meals at Wheathills are all home cooked and can be tailored to meet any dietary requirements.

Residents can take part in a range of activities at the home, which are designed to stimulate residents and help to improve their quality of life. Activities are carefully chosen to meet the needs and interests of individual residents. The home also benefits from visiting healthcare professionals and a local clergy.

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Care Provided by Wheathills House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Richard and Rebecca Whitehouse
  • Person in charge
  • Richard Whitehouse (Owner/Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Wheathills House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,350
    • Self-Funded Residential Dementia Care £1,150 – £1,350
    • RESPITE Self-Funded Residential Care £1,150 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,350

  • Everything is included in the weekly price, except from Hairdressing, Chiropody and Newspapers etc.
  • (these prices are only a guideline, please contact Wheathills House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome between 10-12 and 2-4pm and evenings.


  • Parking

  • There is a large carpark with plenty of space.


Wheathills House Reviews (59)

Total of 59, showing 41-59
9.8

Wheathills House has a Review Score of 9.8 (9.835) out of 10, based on 19 reviews in the last 2 years. Over all time Wheathills House has 59 reviews.

Overall Experience

  • 50
  • 8
  • 1
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Date Published

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19
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Review from P W (Son of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Wheathills since September and has settled in very well. The care staff are excellent and have certainly made Mum feel at home and welcome. The home has a choice of areas to sit so Mum can be with other residents or have some time on her own. Food and location are excellent and activities
varied and Mum generally enjoys.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Thank you for taking the time to complete the review. We are pleased that Mum has settled in so well. The review process helps us to monitor and maintain the ongoing high standards at Wheathills House.


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Review from M F (Wife of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After viewing several care homes and Wheathills House, I thought it ideal for respite.
The house is very friendly and welcoming. The owner and staff are caring, the rooms are attractively furnished with quality fixtures and fittings. A beautiful dining room, conservatory overlooking the garden. I would
recommend Wheathills.
Just one small problem - activities - could do with more stimulation in the afternoon.

Reply from R Whitehouse, Registered Manager at Wheathills House

Thank you for taking the time to write a review, your comments and observations help us to continue to improve the programme of on-going developments at Wheathills House.


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Review from Steven W (Grandson of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan stayed at Wheathills House for seven and a half years until she passed away of old age. We chose Wheathills due to its lovely setting and views, clean and tidy appearance, and friendly, caring and helpful staff. We visited a couple of times a week and never had any concerns.
My nan was happy
in the home, she enjoyed the company of the other residents and staff, and she always enjoyed the food. My nan took part in activities at the home and went on arranged trips out. We were allowed to have Christmas dinner with my nan at the home which my nan really appreciated.

Reply from Richard Whitehouse, Registered Manager at Wheathills House

Many thanks for the very positive review, it is always good to see such valid and relevant feedback which helps us to continue to provide a Quality Service for all.
We all miss "Nan" and are so pleased that she enjoyed her time with us.


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Review from Ann M (Day Care) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attend for day care and periodic weekly days and find the staff very helpful and the home is well-run.

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Review from Susan S (Friend of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home Wheathills House is like home from home. Very peaceful and extremely clean throughout. The owner and staff are very helpful. The residents come first. Their main priority is at all times to the residents. Lovely atmosphere.

Reply from Richard Whitehouse, Owner at Wheathills House

Thanks for taking the time to review Wheathills House. Such positive responses endorse the hard work that the entire staff team put in, helping to validate and confirm the high standards that we keep.


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Review from Joy L (Partner of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was very clean, no smells. All carpets, curtains, chairs etc all clean, not worn at all. Every member of staff is very caring and friendly, nothing too much trouble.

Reply from Richard Whitehouse, Owner at Wheathills House

Thank you for taking the time to complete the review, it's reassuring to know that the hard work of the entire team at Wheathills House is noticed and commented, this type of review endorses and confirms our high standards.


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Review from Harold B (Resident) assisted by family/friend published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind considerate and cheerful staff. The home appeared to be very well run and comfortable.

Reply from Rich, Manager at Wheathills House

Thank you for taking the time to complete the review, we're pleased you enjoyed your stay with us.


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Review from Val S (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Dad has been given is superb. He is encouraged to be as independent as possible. The staff are all gentle and kind towards him. They make sure all his needs are met.
He is settled and happy. Nothing is too much trouble. They reassure him when he is confused.

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Review from Maureen B (Friend of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many homes having close friends but none compare with Wheathills. The building and surrounding views are excellent. The care is faultless. The staff are so friendly and the care they provide shows to visitors and the lucky people they try to look after. The residents really love them
and in return, they really love the people they are caring for. Long may it continue.

Reply from Rich, Manager at Wheathills House

Thanks for taking the time to complete a review,the positive feedback confirms our aims and objectives are being met.


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Review from Ann S (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home in every respect.

Reply from Richard Whitehouse, Manager at Wheathills House

Thank you for the review, it is reassuring to know that the hard work of the entire staff team is recognised and commended, thus contributing to the overall Quality Assurance programme of the home.


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Review from C C (Son of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother was well, she enjoyed her stay and made some friends. Always asked to return but was unable to because she required nursing home care.

Reply from Rich, Manager. at Wheathills House

Thanks for taking part in the review process.


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Review from P C (Son of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Wheathills House is a decent care home. The staff were caring and did their best. Things can always be better but the overall experience was good. Mum would have been happy to go back after a spell in hospital but needed a nursing home.

Reply from Rich, Manager at Wheathills House

Thanks for completing the review, sorry that Mum was not well enough to return to us.


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Review from Wendy H (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care in a friendly, homely and well-kept environment at Wheathills House. The needs of residents are met with kindness and consideration and residents are encouraged by the staff to be independent as far as their individual ability and mobility allows. The staff maintain
high standards of cleanliness throughout the home and in addition, the food is all freshly prepared on the premises. Fresh flowers throughout the home add to the overall ambience of this pleasant home. There are good levels of communication between staff and management, residents and their relatives.

Reply from Rich, Manager at Wheathills House

Many thanks for the positive feedback, it's always good to know that all the hard work of our dedicated staff is noticed and appreciated.


Thanks again, the review process is proving to be a rewarding one, as it helps us achieve positive experiences and outcomes.


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Review from J B (Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lived here five months I feel very safe, happy and comfortable. A good atmosphere lot of laughter. The staff work well as a team good communication with care. The food menus are excellent, very well cooked and will change the menu if not suited to you no trouble, on the whole, I would recommend
no problem.

Reply from Richard Whitehouse, Manager at Wheathills House

Thank you for taking the time to complete the review, and for the very positive comments, it's good to know and helps the whole staff team to continue to provide a premium service.


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Review from C M (Son of Resident) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While my father was a resident at Wheathills, I was very happy with the care he received and was always made welcome by the staff when visiting.

Reply from Rich Whitehouse, Manager at Wheathills House

Thanks for completing the review, your feedback is appreciated.


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Review from John H (Son of Resident) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely happy with the care and comfort my Father had at Wheathills House. The food, staff and entertainment my Father thoroughly enjoyed! Everybody was very friendly.

Reply from R.Whitehouse, Manager at Wheathills House

Thank you for the review, we are pleased that Dad enjoyed his stay with us. Reviews help us as part of our ongoing Quality Control process.


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Review from Pauline M (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Wheathills House since December 2015. Despite our reservations about his ability to fit into a care home at 94 and a half years old, my father has settled well and regards the place as "home". He is well fed, always looks clean and presentable and his room is always clean and fresh.
We are welcome at any time.

Reply from R.Whitehouse., Manager. at Wheathills House

Thanks for the review,we will continue to monitor all reviews as part of our Quality Assurance programme.


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Review from George M (Son-in-law of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in Wheathills House since November 2015.
The level of care is superb, delivered by an excellent team who are obviously committed to what they do.
The premises are always clean, tidy and devoid of any odours that one might normally associate with some care homes.
My father-in-law's
room is always spotless and very obviously maintained on a daily basis to a high standard.
The food quality is high and always well presented. My wife and I, along with other family members, have in the recent past accepted an invitation to join the residents for lunch. As well as good food, the atmosphere was happy and we were made very welcome. It was heartening to see the residents enjoy their meal and to observe the high level of care and supervision provided by the staff.
I would have no hesitation in recommending Wheathills to other families.

Reply from R Whitehouse, Manager at Wheathills House

Many thanks for the positive feedback, the entire team at Wheathills House are totally committed to quality care provision and this review process helps us with our ongoing Quality Assurance programme.


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Review from J G (Son of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly home. Excellent night staff nothing was too much trouble for them and they answered the call bell very quickly.
A small incident with cleanliness in toilets which was resolved very quickly once the staff were made aware.

Reply from Rich, Manager. at Wheathills House

Thanks for completing the review, this is a new process for us and will help us improve our service.


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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Wheathills House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.835 for Wheathills House is calculated as follows: ( (188 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 224 Ratings = 4.835

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wheathills House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Richard

Richard Whitehouse

Job Title: Registered Manager

Joined: 1984

Richard is the Registered Manager at Wheathills House.


Rebecca

Rebecca Whitehouse

Job Title: Manager

Joined: 2002

As the Manager, Rebecca runs the day-to-day running of the home.


April

April Albone

Job Title: Care Manager

Joined: 1997

April as the Care Manager is responsible for all aspects of day-to-day operations within the Care Home. She focuses on the care of each resident and the transition between different treatments and stages of care.


April has been part of the team for 25 Years!


Rachel

Rachel Upchurch

Job Title: Supervisor

Joined: 2014

Rachel has been a Supervisor for 8 years, her role is to manage the Team of Care workers, Administrating medication, reporting to Management.


Emma

Emma Allen

Job Title: Supervisor

Joined: 2018

Emma has been at Wheathills House for 5 Years and as a Supervisor for 2 Years. Her role is to manage the team of care workers, administrating medication and reporting to Management.