Willow Bank Residential Home

Albert Street, Hadfield, Glossop SK13 1DG
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9.9 44 Reviews
  • Willow Bank Residential Home, Glossop
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Care Provided by Willow Bank Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Willowbank Residential Home Ltd
  • Person in charge
  • Sarah White (Manager/Proprietor)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Willow Bank Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
  • (these prices are only a guideline, please contact Willow Bank Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Willow Bank Residential Home? View your Advertising Options

Willow Bank Residential Home Reviews (44)

Total of 44, showing 1-20
9.9

Willow Bank Residential Home has a Review Score of 9.9 (9.899) out of 10, based on 33 reviews in the last 2 years. Over all time Willow Bank Residential Home has 44 reviews.

Overall Experience

  • 43
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Review from Lara M (Granddaughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Bank is truly the most outstanding and heartwarming place. Willow Bank is so much more than just a care home, it's my grandma's home. The staff go above and beyond to make sure residents are always comfortable, clean, respected, and most importantly, happy and loved. My grandma's home is always
full of smiles and laughter whenever we go, the care she receives is excellent and the staff treat her like she's their own. I wouldn't want my grandma anywhere else. The food is excellent, varied, looks tasty and the cooks are lovely too. There is entertainment every day, which clearly puts a smile on everyone's face as well as keeps the residents simulated. The parties Willow Bank throw are always so full of joy, we love the parties and to see everyone so happy is so heartwarming and reassuring to my dad and aunties that they made the right decision for their mum. I know my family and I have nothing to worry about as long as my grandma is at Willow Bank. I will forever recommend this lovely home.

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Review from Louise H (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful in every single way. There is nothing negative about this care home in any way. They are fantastic in everything they do and the individual support they provide is second to none.

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Review from Kathryn S (Regular Volunteer) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular, visiting volunteer with my border collie, we are members of a national pet therapy charity. We visit weekly to Willow Bank Residential Home. We are welcomed with smiles from all staff and all residents. Most of the residents have had dogs. My dog loves to sit by everyone for cuddles
in a warm, caring, safe environment. Hearing everyone's stories is fascinating, the happy faces of everyone at the home when he arrives are truly wonderful. I always feel uplifted and very happy on leaving until next week. Friendliness is apparent and kindness is in abundance. Thank you everyone for having us at Willow Bank.

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Review from Jane B (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my dad receives at Willow Bank is excellent. All the staff are really friendly and are absolutely lovely with all the residents. Throughout December the activities and entertainment leading up to Christmas and New Year were really special. I can rest easy knowing my Dad is so
well taken care of.

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Review from J T (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. The care and support from the moment you walk into Willow Bank, for both our father and our family, has been wonderful. The whole team at Willow Bank always try hard to meet the individual needs/likes and dislikes of each resident, helping them to feel safe, respected and loved. There are
lots well thought daily fun activities, parties and celebrations and outings into the community for the residents to join in, if they want to. It is a relief knowing our wonderful Father/Grandad is being so well cared for.

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Review from Stephen M (Son of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Willow Bank since May and her overall care has been excellent.
The staff are always bright and upbeat and we as a family are really happy with the care that she’s receiving.
Visiting time is always a pleasant experience.

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Review from Craig M (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Willowbank since May 2023. The standard of care provided by the carers is excellent. They are all kind and supportive to mum and I. The home is spotlessly clean and the food is excellent. Cannot fault in any way and feel reassured that Mum is being well cared for.

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Review from H W (Daughter-in-law of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is very happy in his new home. He loves the food and the activities. The socialization has been brilliant for him. He is well looked after and cared for. The care workers are very professional and seem to really enjoy what they do. I love seeing the pictures they post of the different
activities the residents get up to. They all look so happy. It’s a very well-run care home.

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Review from June B (Sister of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit with other family. Lovely visit, had use of a lounge to ourselves and were offered tea and biscuits. Happy afternoon, all the staff we met were very friendly and answered questions if we asked anything.

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Review from Karen M (Daughter-in-law of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Bank Care Home is an amazing and truly outstanding home. My mother-in-law is very happy there and she is looked after excellently. The management and staff are wonderful. They treat the residents with so much respect and look after them like they are their own family which is so nice to see.
They do activities every day which keep the residents stimulated and have entertainers going in the home frequently. Willow Bank has a very homely feel to it and the management and staff go above and beyond looking after the residents and their families. I would not hesitate to recommend this home.

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Review from Aimee C (Granddaughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have never had a “bad” visit to this home; it’s so refreshing to see my grandma so well looked after, happy and entertained. All the residents in the home are lovely- the staff at the home make it the wonderful place it is. The staff perfectly make it a true home to its residents- with the personalised
pictures around the home, all the celebrations and parties they throw: it’s not an establishment but a true home for its residents. Me and my family love visiting- all needs of my grandma are met; keeping her as comfortable as possible. It couldn’t be a better home if it tried.

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Review from Carol C (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the home work hard and are extremely caring. They anticipate the needs of the residents and ensure their comfort needs are met.
The staff are always visible in the home and ensure each resident is clean, fed and happy.
They have entertainment/activities daily to ensure well-being of
the residents.
Birthdays and other celebrations are held regularly, much effort is put into these.
The staff welcome visitors into the home ensuring they are put at ease. Visitors are encouraged to join in the celebrations.

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Review from Cath C (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t express how lucky we are that Willow Bank exists. I feel completely at ease knowing my mum is in this loving caring home. All her needs are met in abundance and she is happy. Well done to the wonderful team.

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Review from J C (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum began visiting Willow Bank as a daycare last year. We as a family have been very pleased with the service they have provided to us and in more recent months we have begun to get to know the staff and other residents very well. Willow Bank is a welcoming and happy place and all the residents appear
to be settled and content within their surroundings, and as relatives of those who reside and are cared for there, this provides comfort and appreciation.
The staff and management are very dedicated and approachable and provide a caring environment for all concerned.
I’d recommend the home wholeheartedly.

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Review from Julie W (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Willow Bank Nursing Home- the staff take their duty of care very seriously indeed and in that regard, my father’s physical and medical needs are fully understood. He always looks beautifully turned out -clean, well-dressed and shaved. His appearance has always been important
to him and it is reassuring to the family that this is recognised and prioritised by the staff.
The workforce seem well trained and foreground respect and dignity towards the residents. Not only that but my father has been shown such kindness over the months that he has been resident there. The staff have supported him through the deepest grief after the loss of my mother after 65 years of marriage.
The families of the residents are welcomed at any time and there is always something happening - a sing-along, a visit from the children at the local nursery, or a trip out. The family chose Willow Bank for its sense of home from home - it deserves its CQC rating of Outstanding.

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Review from Jon K (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for all their love and support to my mother in her last months. This place is like one big family with a lovely homely atmosphere. They show respect and dignity to everyone.

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Review from Claire T (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of Willow Bank. My dad's care is exceptional. All the staff really do care about the residents and their attention and love is second to none. It is like he is part of their family. My dad has dementia and all his needs are taken care of promptly and without any questions.
The communication to and from Willow Bank is excellent and we are always kept in the loop as to what is happening. Our advice is also sought should a problem arise. The best thing is the amount of activities that are organised. They are appropriate to the age group and the carers don't treat the residents like children. I think my dad has benefited from being there and I am happy in the knowledge that he is being extremely well looked after.

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Review from R T (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had daycare for some time at Willow Bank and was then a resident full-time for the last three weeks of her life. I cannot praise the team enough. The care they showed her was exceptional and the fact that I was able to stay with her round the clock for the last few days of her life and be met
with such compassion and dignity for my mum too is something I will always be extremely grateful for. Willow Bank went above and beyond for us - We can’t thank them enough and although those last few days were extremely difficult I am so grateful I had the opportunity to spend that time with my mum and witnessed the lovely relationship she had with so many staff members. Thank you all.

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Review from Tracey M (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been looked after here for coming up to two years. She doesn't engage much but can always manage a smile for her carers. Great range of activities to keep residents stimulated and happy. She is so well looked after, such a weight off our shoulders knowing she is so well cared for. Being a small
home suits our mum as it's a nice, friendly atmosphere.

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Review from Gary M (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start? The staff make a home, and that's what Willow Bank is, my mum's home. An inviting place filled with love, respect, humility and humour. Residents are impeccably respected and cared for; even the most challenging. It's a place where the cruelty of dementia is laid bare, but met head-on
with a heart-warming tenderness. We are lucky to have been able to place my mum in their care. From the management down to the youngest member of staff, it's the place I'd want to be should I be unfortunate enough to need it. I know my mum is cared for and is loved in WB and that puts my family at ease. I only wish my dad could have ended his days in the Willow Bank embrace. I count the staff; every one of them as friends. The food is amazing (just like the cooks), the entertainment is quality and frequent, and the parties; well, they're legendary - and good for the soul. There's nothing I can say that can adequately express my gratitude but I hope these comments go some way to doing so.

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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Willow Bank Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Willow Bank Residential Home is calculated as follows: ( (353 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 386 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Bank Residential Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Willow Bank Residential Home

What types of Care is Willow Bank Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Bank Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willow Bank Residential Home have?

There are 12 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Willow Bank Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Bank Residential Home to the centre of Glossop?

1.8 mile(s) as the crow flies, distance by road may be significantly further.