Willow Bank Residential Home

Albert Street, Hadfield, Glossop SK13 1DG
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9.9 44 Reviews
  • Willow Bank Residential Home, Glossop
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Care Provided by Willow Bank Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Willowbank Residential Home Ltd
  • Person in charge
  • Sarah White (Manager/Proprietor)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Willow Bank Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
  • (these prices are only a guideline, please contact Willow Bank Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Willow Bank Residential Home? View your Advertising Options

Willow Bank Residential Home Reviews (44)

Total of 44, showing 41-44
9.9

Willow Bank Residential Home has a Review Score of 9.9 (9.899) out of 10, based on 33 reviews in the last 2 years. Over all time Willow Bank Residential Home has 44 reviews.

Overall Experience

  • 43
  • 1
  • 0
  • 0
  • 0

Date Published

44
0
0
33
11

Review from Reg T (Son-in-law of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is a resident at Willow Bank and has been for six months now. The staff are incredible - they are always looking out for him and his needs, from the music he listens to that's his favourite, to the morning bacon sandwich that he likes! They are so attentive and I couldn't wish for him
to be looked after anywhere else. The activities are daily and all the residents take part. Christmas time is always special and local children come in to sing carols, in fact, music and singing are very popular for the residents and I know my father-in-law enjoys it. I couldn't recommend Willow Bank highly enough to anyone that needs a care home for a loved one.

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Review from Louise S (Daughter-in-law of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law who I am also Limited Power Of Attorney as we are very close, was first admitted to Willowbank when my father-in-law was admitted to hospital with Covid. My mother-in-law at that time already had dementia and needed 24-hour care which she was receiving at home with her husband's carers
and family. This was a sudden incident and the whole process was upsetting and daunting and at that time Covid restrictions were still in place. The staff and managers made the whole process as pleasant as the situation could allow. It's like a home from home and I've since then felt supported and kept up to date and with a small home with long-serving staff it feels more like leaving her with another family.

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Review from R D (Son of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Willow Bank for about six months and I was very happy with the home. The staff are without exception friendly and helpful and I could tell they genuinely enjoyed their work and wanted to do the best that they could for Mum. The home is quite small which means that the staff get to
know each resident personally. I was never able to enter the main part of the home due to Covid restrictions, however, the visiting area and garden were well maintained and clean. I know Mum enjoyed the food at Willow Bank and the staff baked a special cake for Mum's birthday which went down very well. Although visiting hours were restricted, again due to Covid, there was rarely any problem getting to see Mum at a convenient time. The staff were also very helpful in taking Mum to medical appointments outside the home and were accommodating when we collected her for day trips and visits to my house. I warmly recommend Willow Bank to anyone looking for a friendly, well-run care home in the area.

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Review from Denise E (Daughter of Resident) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Small very homely care home, but with enough space to find a quiet area.
Individual needs catered for, dignity and respect for the individuals maintained within a caring and jolly atmosphere.
All staff appear to enjoy their working environment which is a bonus.
Food of good quality, with individual
tastes catered for.

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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Willow Bank Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Willow Bank Residential Home is calculated as follows: ( (353 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 386 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Bank Residential Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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