Woodville Residential Care Home has a Review Score of 9.3 (9.340) out of 10, based on 9 reviews in the last 2 years. Over all time Woodville Residential Care Home has 14 reviews.
Review from L S (Granddaughter of Resident) published on 14 March 2025
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Review from Ian M (Son of Resident) published on 14 March 2025
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Review from Mark G (Son of Resident) published on 16 December 2024
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Reply from diane Smith, Director at Woodville Residential Care Home
Thank you for your kind words and for taking the time to complete this review.
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Review from Peter P (Power of Attorney of Resident) published on 30 October 2024
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Review from S M (Daughter of Resident) published on 21 October 2024
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Reply from diane Smith, Director at Woodville Residential Care Home
Thank you for taking the time to complete this review and for your kind words.
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Review from Debra H (Daughter of Resident) published on 21 October 2024
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Reply from diane Smith, Director at Woodville Residential Care Home
Thank you for your kind words and for taking the time to complete this review.
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Review from Wendy G (Daughter of Resident) published on 21 October 2024
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Reply from diane Smith, Director at Woodville Residential Care Home
Thank you for taking the time to complete this review and for your kind words.
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Review from Marie Y (Wife of Resident) published on 18 October 2024
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Review from S L (Daughter of Resident) published on 27 December 2023
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Reply from Kate Tipper, Sales co ordinator at Woodville Residential Care Home
Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.
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Review from C T (Daughter of Resident) published on 16 April 2021
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Review from J P (Daughter of Resident) published on 22 January 2021
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Review from Jill J (Daughter of Resident) published on 28 April 2020
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Review from S P (Daughter-in-law of Resident) published on 10 April 2020
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Review from C D (Goddaughter of Resident) published on 19 December 2019
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The Review Score of 9.3 (9.340) out of 10 for Woodville Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.462 for Woodville Residential Care Home is calculated as follows: ( (62 Excellents x 5) + (31 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 106 Ratings = 4.462
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.878 Points relating to the number of positive Reviews for Woodville Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 9 Positive Reviews ÷ 9.2 = 0.978
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Mar 2024
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