Douglas Court

1 Douglas Street, Ivy Square, Derby DE23 8LH
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9.9 124 Reviews
  • Douglas Court, Derby
Douglas Court is a family-run, award-winning care home providing affordable quality care based within close proximity to Derby city centre providing easy access to bus stops, train station and local amenities.

A friendly, well-trained team ensure high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. A minibus, means residents frequently get out and about on day trips to places of local interest.

The purpose-built home has a range of large comfortable bedrooms and spacious communal lounges. Home-cooked meals are served in a dining room overlooking the pleasant landscaped sensory garden, which also has a patio seating area and an aviary.

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Care Provided by Douglas Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • JJ Fletcher (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Douglas Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Douglas Court Reviews (124)

Total of 124, showing 1-20
9.9

Douglas Court has a Review Score of 9.9 (9.923) out of 10, based on 49 reviews in the last 2 years. Over all time Douglas Court has 124 reviews.

Overall Experience

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Date Published

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Review from V S (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been a lot calmer recently and that's been so good as its helped mums mood to lift. The food has improved with more snacks the cutlery is still dirty at times and the food can be lukewarm - big portions too so there's a lot of waste. Considering the challenges presented by some of
the residents a high level of care is delivered and the staff particularly the regular ones are worth their weight in gold, with personalised attention to mum as an individual. Thank you.

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Review from D B (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has dementia and can be demanding and needing. The staff take it all in their stride, I genuinely believe that all the staff members love and care about my father. All the staff are approachable and very knowledgeable about my fathers care and needs. The home is spotlessly clean and tidy.
He is engaged with all the activities going on all the time in and out of the home.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for leaving a review for Douglas Court Care Home. We are so pleased to hear that you find our team are approachable and very knowledgeable about your father's care and needs. Thank you.


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Review from John C (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in a total mess after years of drinking and drug abuse, also homeless at times. the staff here have been professional and helpful at all times. The food is excellent and I have gained quite a bit of weight although I am quite an active person.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased you found our team to be professional and helpful and that you really enjoy the food. Thank you.


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Review from Vivienne S (Daughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff at Douglas Court are amazing, caring and look after mum well. When she is miserable they try to cheer her up. The place is kept clean and they try hard to provide interesting activities. The fairly new manager is very creative, opening up the sensory garden and social hub! I think
she has been overworked and has been a ill as a result. Mum is kept safe and the senior carers keep us informed of what is happening when she falls etc. It's sad mum can no longer live at home but Douglas Court is a good place for her with fantastic staff who try hard in difficult care.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court. We are so pleased to hear you found our home to be clean and find our team to be effective with their communication. Thank you for your kind words.


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Review from D L (Resident) assisted by family/friend published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. It's friendly and homely the staff are welcoming and caring. It is very clean and reliable and work hard. The food is acceptable, appetising, though I would like more brown bread and hot food in the middle of the day when I am more hungry, and I have tea in the evening. There are some good
activities going on. I like it when people come in to sing, especially the church and children's groups.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for leaving a review for Douglas Court Care Home. We are so pleased to hear you found our home to be excellent with welcoming and caring team. Thank you for your kind words.


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Review from B B (Partner of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is so good for people they are there for everyone. To me, they are the most qualified staff that I know in Derby, that gets top marks from me.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are thrilled to hear that our home gets top marks from you. Thank you.


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Review from D G (Grandson of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed at Douglas Court for two weeks of respite care. She received five-star support from all the staff and management. The cleanliness of the care home is excellent and she enjoyed all food and drink provided. I would recommend the care home to anyone and it will be my nan's first choice of
respite if needed again.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that your mum received 'five-star' support from our team and that you would be happy to recommend our home to anyone. Thank you.


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Review from R W (Granddaughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was sent for assessment and I cannot explain the difference in her she is well cared for. The staff encourage her to get involved. The manager is amazing and goes above and beyond. She isn't just there for residences but for family. The carers are kind caring patients.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that you found the difference in your nan since she moved in and that you feel she is well cared for. Thank you.


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Review from J L (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father stayed in another care home in Derby I was not looking forward to him coming to Douglas Court, However, all my fears were proved wrong. What lovely staff. Very caring, respectful and accommodating. My father has received first-class care. He is clean, warm and well-fed. Here there is
a stimulating environment with laughter and fun.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that you found our home and team to be very caring, respectful and accommodating and that he is enjoying love and laughter. Thank you.


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Review from R A (Resident) assisted by family/friend published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for respite care and that has worked well for my family. The staff are very friendly and obliging. They have helped me with my daily care and activities. The staff have helped me understand where everything is within the home, which was very good. The outside aviary is great as I can see
it from the conservatory.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that you found our team to be very friendly and that they have helped you to understand everything in our home. We are glad you enjoyed your respite stay. Thank you.


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Review from H A (Wife of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Well-organised home. Very caring towards the residents and visitors. Happy environment.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that you found our team to be friendly and very caring towards our residents and visitors. Thank you.


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Review from Janet D (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for respite care for my mum while we went away for a few days. I contacted Douglas Court, and they were really helpful, everything was sorted within a matter of a few days. They even came to do Mum's assessment in the hospital because she had been taken in a few days before. The room
was lovely, clean and bright. The staff and the management team are excellent, and it really shows that they care about the residents. Mum has really enjoyed her time in Douglas Court and will definitely be coming back in the future.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear you found our team helpful and that Mum enjoyed her time in Douglas Court. We would be glad to welcome you back in the future.


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Review from D D (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice surroundings and very clean. Very kind staff. Informative staff. Clean, comfortable bedroom. Nice food, very pleased with care home in all aspects.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court. We are so pleased to hear that you found our home to be clean, and comfortable. Thank you.


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Review from S P (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Douglas Court for 6 weeks and he has been very well looked after. Staff are helpful and kind and always do their best.
The home is clean and warm with excellent facilities. My dad says the meals are lovely.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so pleased to hear that you feel your dad has been very well looked after and that you find our team to be helpful and kind. Thank you.


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Review from T H (Grandson of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent and the management is exceptional. I hope when I am older I can live here.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court. We are so pleased to hear you find our home to be excellent and the management to be exceptional. Thank you for your kind words.


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Review from Lindsay B (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's comforting to know that my mum is being well cared for by the excellent staff at Douglas Court. They treat her with kindness and dignity and are very caring towards her. I feel that all staff know her well and meet her needs in a sensitive way. They all work so hard as a team to provide a warm,
friendly and stimulating environment and go the extra mile by organising daily activities and special events. Everyone at Douglas Court is always very welcoming to us as a family and demonstrate a real sense of community spirit. We would highly recommend them.

Reply from Charlotte Mantle, Marketing Assistant at Douglas Court

Thank you for taking the time to leave a review for Douglas Court. We are so pleased to hear you feel our team work together to provide a warm, friendly and stimulating environment for our residents, and go above and beyond each day in their roles too. Thank you for your kind words, and for recommending our home to others.


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Review from Craig B (Son-in-law of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mother-in-law there are many staff on hand to attend to anything that should arise. This is done in a sensitive, caring, kind and efficient way. I have taken part in many of the activities and events that are put on for the residents. They are designed to stimulate and provide a
community spirit.
People are looked after well and listened to with genuine attention, not easy sometimes when circumstances are stretched.

Reply from Charlotte Mantle, Marketing Assistant at Douglas Court

Thank you for taking the time to leave Douglas Court Care Home a review. It is great to hear you have participated in our activities program when visiting your mother-in-law, and find our team to be caring, kind and efficient. Thank you for your thoughtful words.


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Review from K T (Son-in-law of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law was treated with the utmost respect from day one to the very end, even the funeral service company commented on his final journey, the staff lined his departure from the home!
When he was able to in his early days in the home he would partake in as many activities as possible and
was often seen on the website on days out!
Your staff made his final days as comfortable as possible. Thank you to all and thanks to a staff member for all her support and understanding!

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Review from Linda T (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad resided at Douglas Court from September 2023 to his death in December 2023. The home is a caring environment, calm, clean and welcoming. The staff are friendly and cared for Dad with dignity. Dad was encouraged to take part in activities and in the early months used to enjoy his trips out. Any problems
were dealt with and quickly. As Dad deteriorated his needs were met and the staff made him very comfortable and looked after him until the end. A particular staff member and her team should be proud and I would have no hesitation in recommending Douglas Court.

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Review from Harriet R (Grandson of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers aw always welcoming and friendly. Nothing ever seems to be too much. Cleaners always say hello and will have a chat. The home is clean and warm and inviting. Everyone always welcomes my children too which is a huge bonus.

Reply from Maree Leadbeater, Marketing Manager at Douglas Court

Thank you for taking the time to leave a review for Douglas Court Care Home. We are so happy to hear that you have found our home and team to be friendly and welcoming. Thank you.


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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Douglas Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Douglas Court is calculated as follows: ( (544 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 588 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas Court is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (3)

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JJ Fletcher

Job Title: Home Manager

Douglas Court is an amazing home, with a strong and supportive team. It really is a wonderful place to live and work. We do everything we can here to make sure our residents feel safe and well-cared for.


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Douglas Court. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”


Frequently Asked Questions about Douglas Court

What types of Care is Douglas Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Douglas Court provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Douglas Court have?

There are 43 Single Rooms.

What are the Facilities & Services at Douglas Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Douglas Court to the centre of Derby?

0.9 mile(s) as the crow flies, distance by road may be significantly further.