Douglas Court

1 Douglas Street, Ivy Square, Derby DE23 8LH
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9.9 124 Reviews
  • Douglas Court, Derby
Douglas Court is a family-run, award-winning care home providing affordable quality care based within close proximity to Derby city centre providing easy access to bus stops, train station and local amenities.

A friendly, well-trained team ensure high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. A minibus, means residents frequently get out and about on day trips to places of local interest.

The purpose-built home has a range of large comfortable bedrooms and spacious communal lounges. Home-cooked meals are served in a dining room overlooking the pleasant landscaped sensory garden, which also has a patio seating area and an aviary.

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Care Provided by Douglas Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • JJ Fletcher (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Douglas Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Douglas Court Reviews (124)

Total of 124, showing 61-80
9.9

Douglas Court has a Review Score of 9.9 (9.923) out of 10, based on 49 reviews in the last 2 years. Over all time Douglas Court has 124 reviews.

Overall Experience

  • 113
  • 11
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Date Published

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49
75

Review from J W (Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been very, very good at a very difficult time for me.
Staff have been very, very kind to me as I lost my wife recently. The carers and staff have been so kind and have always gone the extra mile to help me. Thanking you all once again.

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Review from D T (Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this experience good.

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Review from John C (Son-in-law of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of the home was excellent and that has not changed. The team are all lovely, kind, caring and go the extra 10% every day. My father in law has always been happy and we are reassured that he is well cared for and safe.

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Review from Kim C (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad has received has been excellent. The team cannot do enough to make his stay enjoyable. The food is wonderful and varied. The entertainment is superb.

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Review from V K (Daughter of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after, everyone is very kind.

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Review from Jill P (Daughter of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Douglas Court are excellent. It is extremely well managed, clean and caring.


The staff are very hard working, very kind, very sympathetic and alert.


Food, entertainment and activities are varied and appropriate.


Mum is very happy here, thank you very much to the

manager and his great team! I know she is in very safe hands.

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Review from Anthea J (Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very good experience ever since moving here. All the staff are extremely caring and helpful. I feel safe and comfortable.

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Review from D S (Daughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very attentive.

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Review from L H (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with how well mum has been looked after since she moved here. All the staff are very attentive and kind. Also, we have been very impressed with how well staff monitor mums condition and respond very quickly if she needs a doctor. Staff are all very experienced and capable to
meet mums' particular needs. I cannot recommend Douglas Court highly enough.

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Review from Eileen F (Sister of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault any one aspect of Douglas Court. All staff and management are extremely kind and helpful. The home is kept spotless and food is very good.

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Review from P C (Friend of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I entered until the moment I left the facility, all staff were personable, polite and enthusiastic, not just towards me but to all residents. I was not expecting to find staff so fully engaged with the residents (some of whom were very limited in their ability to interact). I am certain
that what I experienced today was "best practice" for an institution of this nature. Thank you for looking after my friend with such care. God Bless you.

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Review from A M (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas Court is a lovely welcoming place. My mum is very content and settled only after one week. She looks better than she's looked in months. The staff are all so kind, friendly and hardworking they obviously care so much about everyone that is resident here. I could not wish for a better place for
my mum to be now that she is unable to live at home.

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Review from P F (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my husband receives.

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Review from P M (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody helped to make dad's move into Douglas Court stress-free for dad and us his family. We loved the atmosphere and friendly staff the minute we entered the building.

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Review from M O (Husband of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very happy with all at Douglas Court.
We can drop in at any time and be welcomed which means a lot.
You have taken over looking after my wife of 53 years for me as I kept going into hospital (short term).

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Review from Linda A (Daughter-in-law of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful residential home for my mother in law to spend what may be her last days.
Sadly she has deteriorated rapidly with her dementia and has had to sadly be moved into a nursing home.
All of the staff at Douglas Court have been wonderful.

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Review from S J (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had the best care I could hope for. The staff were very attentive and very professional in all tasks.
The management were very helpful and had time to discuss any problems we may have had. My only regret is having to move my mother into a nursing home.
I would recommend Douglas Court to
anyone.
Well done all the staff.

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Review from Christine N (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was made very welcome and helped to settle in quickly. In the friendly surroundings and ambience, she has found a new lease of life. She enjoys the many activities and socialising with residents and staff.


The rooms are of a good size and well furnished. The food is good and wholesome.

Plenty of help from staff to assist. Staff are caring and polite when helping the residents with dignity and sensitivity all the time.


The building is always clean and the furniture comfortable. Residents are always well cared for in a safe, secure setting. I would be happy to recommend the home to others.


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Review from M K (Son of Resident) published on 30 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A safe and clean home. Staff are all very caring and attentive with a good sense of humour. We have seen a huge improvement in the health and well-being of our mother since she became a resident at Douglas Court.

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Review from M B (Friend of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this residential/dementia care home excellent in all aspects of care. The staff team, management and all involved with the residents eg outside providers such as the entertainment uplifting every concern work as a respectful team. The atmosphere is welcoming and each person is respected
and involved.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Douglas Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Douglas Court is calculated as follows: ( (544 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 588 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas Court is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (3)

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JJ Fletcher

Job Title: Home Manager

Douglas Court is an amazing home, with a strong and supportive team. It really is a wonderful place to live and work. We do everything we can here to make sure our residents feel safe and well-cared for.


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Douglas Court. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”