Douglas Court

1 Douglas Street, Ivy Square, Derby DE23 8LH
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9.9 124 Reviews
  • Douglas Court, Derby
Douglas Court is a family-run, award-winning care home providing affordable quality care based within close proximity to Derby city centre providing easy access to bus stops, train station and local amenities.

A friendly, well-trained team ensure high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. A minibus, means residents frequently get out and about on day trips to places of local interest.

The purpose-built home has a range of large comfortable bedrooms and spacious communal lounges. Home-cooked meals are served in a dining room overlooking the pleasant landscaped sensory garden, which also has a patio seating area and an aviary.

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Care Provided by Douglas Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • JJ Fletcher (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Douglas Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Douglas Court Reviews (124)

Total of 124, showing 81-100
9.9

Douglas Court has a Review Score of 9.9 (9.923) out of 10, based on 49 reviews in the last 2 years. Over all time Douglas Court has 124 reviews.

Overall Experience

  • 113
  • 11
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Date Published

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49
75

Review from J P (Daughter-in-law of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love to call in and see my mother in law enjoying the sing-song. The staff are always lovely. Food looks great. Nice cup of tea.

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Review from A P (Friend of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff have consistently provided support to my friend through extremely difficult circumstances.
Although the situation has been stressful. They have listened to us and been professional throughout.
In addition, the managers of the carers have been impeccable and always a smiling
face.
Thank you all.

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Review from E S (Husband of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, welcoming. The care for my wife outstanding. Part of the family.

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Review from K R (Granddaughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad always seems to be in good health, plenty of drink and snacks. The place is lovely and warm. The staff I have spoken to are always friendly and very helpful. I cannot fault the place or people that work here. It makes a world of difference knowing that my Grandad is being wonderfully looked
after and is safe. Thank you for a wonderful service and help keep my grandad's dignity.

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Review from G H (Respite Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers mainly caring. Good activities. Food is nice but not varied enough. Staff are friendly and I have met some nice people. I have only been here on respite and enjoyed my stay.
Manager has been very understanding.

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Review from Betty M (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Douglas Court. The staff are extremely friendly and helpful and the management excellent. Plenty of activities which my mother (who is 98 years old) really enjoys.

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Review from J T (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very friendly and helpful. There are plenty of activities for residents. I cannot fault it.

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Review from J H (Husband of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has always had excellent treatment and care. Help is second to none. Very clean and tidy, staff are very helpful and caring and that includes the manager. Thank you.

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Review from Geoffrey K (Son of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas Court Care home is first class, my mother is very happy here and as a consequence, my family is very happy too.
The staff are very friendly and helpful. All in all, I wouldn't want my mother anywhere else. Fantastic care home!

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Review from Nicola S (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas Court provides a caring environment for all that are lucky enough to reside here. The open door policy that allows full time working relatives like me, the flexibility to visit at any time on any day is incredibly valuable to me. The encouragement of younger family members and even pets to visit
enables new memories to be formed even when old memories are being lost.

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Review from L H (Friend of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas Court is a caring place. My friend loves living there.
Food, staff and manager are very good. The activities every day are very good.
Trips our in the minibus. If I had to go in a home I would choose Douglas Court.

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Review from D R (Friend of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been in numerous nursing homes and the care in Douglas Court is exceptional and when I'm older would be honoured to be accepted in there. The staff are all fantastic, especially management.

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Review from Samantha P (Granddaughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous home.
Caring staff and excellent facilities.
My partner's Grandma wants to come when she needs a home.

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Review from J B (Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here for a short stay. The environment is excellent, food superb, staffing was good to excellent, activities often. Facilities available. Met a great friend, who made my stay super. One staff member, in particular, made an excellent atmosphere, thank you. Thank you to all.

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Review from Victoria L (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas Court is an exceptional home. I could not have wished for better care for my dad during his time there.


The manager and all of the staff are wonderful people, nothing was ever too much trouble and they showed my dad not only care, but love and respect. I will be forever in their debt.


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Review from Rosanne G (Granddaughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to move grandad into a home was a heartbreaking decision for the whole family. Douglas Court made him welcome and made the transition for him as easy as they could. As his condition deteriorated they worked so hard to ensure he was as comfortable as possible. They are a fantastic
care home and I will be forever grateful for the care they took of him and us!

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Review from P W (Daughter of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice, friendly home. Staff are down to earth. The staff show dignity and respect to all the residents.


Plenty to eat and drink and also lots of activities.


p.s. I am going to book my room for when I need it. That's the home I would like to be in.


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Review from S S (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with staff, management and home. Mum's very well looked after and very happy at Douglas Court. It's a home from home.
Thank you for all you do and for making the whole family welcome on every occasion.

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Review from G C (Partner of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, I'm very welcomed when visiting and offered refreshments. Nice gardens to sit in and staff are very helpful. My partner is well looked after.

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Review from S H (Granddaughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and friendly. They care and interact with the residents.
There is always a happy, relaxed atmosphere, whatever time you visit.
Staff are happy to answer any questions and see to know the residents well. My grandma loves it here. Her room is bright and welcoming with
lovely furniture. Always lots of activities for the residents to take part in. Lovely garden area. Dietary requirements are well catered for.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Douglas Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Douglas Court is calculated as follows: ( (544 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 588 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas Court is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (3)

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JJ Fletcher

Job Title: Home Manager

Douglas Court is an amazing home, with a strong and supportive team. It really is a wonderful place to live and work. We do everything we can here to make sure our residents feel safe and well-cared for.


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Douglas Court. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”