Douglas Court

1 Douglas Street, Ivy Square, Derby DE23 8LH
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9.9 124 Reviews
  • Douglas Court, Derby
Douglas Court is a family-run, award-winning care home providing affordable quality care based within close proximity to Derby city centre providing easy access to bus stops, train station and local amenities.

A friendly, well-trained team ensure high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. A minibus, means residents frequently get out and about on day trips to places of local interest.

The purpose-built home has a range of large comfortable bedrooms and spacious communal lounges. Home-cooked meals are served in a dining room overlooking the pleasant landscaped sensory garden, which also has a patio seating area and an aviary.

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Care Provided by Douglas Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • JJ Fletcher (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Douglas Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Douglas Court Reviews (124)

Total of 124, showing 101-120
9.9

Douglas Court has a Review Score of 9.9 (9.923) out of 10, based on 49 reviews in the last 2 years. Over all time Douglas Court has 124 reviews.

Overall Experience

  • 113
  • 11
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Date Published

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49
75

Review from J B (Son of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, fantastic staff. Great atmosphere. No criticism to make. Thank you!

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Review from Susan D (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visits, I always find the staff very welcoming and kind. Any questions are answered and they make the residents feel at home as well as other family members.

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Review from Aris T (Sister of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited other homes before my sister came here and all were nothing in comparison for Douglas Court. Firstly there is no smell because it's constantly cleaned. Their staff are all so kind and considerate. The food is excellent I can't fault it.

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Review from John M (Son of Resident) published on 29 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really likes Douglas Court. The staff are very friendly. The facility and food are top notch. I have used Douglas Court for temporary respite for my mother.
I hope they always have a free room when I need respite. Mum loves it here

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Review from Alison M (Niece of Resident) published on 29 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At all times of the day on all of my visits, the staff are always very friendly and happy. They are always ready to have a laugh and a joke with both residents and visitors. I can see that they are very caring and treat all with respect and kindness.

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Review from Diane C (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was loved and cared for with incredible dignity and professionalism and she was so happy at Douglas Court. I am so grateful for everything that all members of the team did for her and for me!

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Review from Ray B (Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came as respite. Caring, good food. Would come back if required.

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Review from D L (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We delayed my mother having to go into a care home for as long as we could so that she would have her own independence. But with her dementia growing worse and a few serious accidents, we had to relinquish to the truth that she needed 24hour care. I was a bit concerned about a home with what you read
and see on the news. The staff are like an extended family to us and take extreme care to, not just my mother, but all in the home. After 4 months I can say they are the same as day 1 100% committed to the "guests".

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Review from Joan A (Wife of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the home very good and pleased with the service provided.

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Review from H R (Friend of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the carers. Residents are well looked after and nothing is too much trouble. Gives satisfaction and peace of mind knowing that the person visited is well cared for when leaving them.

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Review from Jenny P (Friend of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas Court is clean and tidy with very friendly staff and residents. You're greeted by staff who are thoughtful and kind.

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Review from Jane B (Friend of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Douglas Court for four years and throughout that time I have always had peace of mind that she is being very well looked after and cared for with the emphasis on care. The home is spotlessly clean and the food is excellent. I am grateful that when she needed it, there was a room
available for her at Douglas Court.

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Review from L S (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted to Douglas Court near the end of December 2016, after a sudden deterioration in his condition. We were all very upset on that morning but were met with kindness and understanding. Nothing was too much trouble for all of the staff. We have been very impressed with all the care
and patience shown to all of the residents.
Douglas Court is a warm, homely place. Everything has been done to help my father settle in and all his needs have been met. My family and I are made to feel most welcome when we visit dad. They always offer us a cup of tea or coffee, everyone is so kind.

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Review from Karen R (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas Court is an excellent facility, the staff are very friendly and approachable and genuinely care about the residents. Communication between Douglas Court and the resident's families is very good and any concerns are dealt with quickly and efficiently. Family members that visit are made to feel
at home. The home is clean and very well run and most important of all the residents seem very happy and content.

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Review from D T (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really worried and concerned about mum going into care but right from the start I felt at ease and reassured by the team and environment. I feel it's lovely and clean and homely. I am very sure I have nade the right choice. Douglas Court is second to none perfection.

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Review from Enrico T (Son-in-law of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were looking for a care home for her mom, as she has developed Dementia, and being the only child, my wife was very concerned to find the "right place" for her mother to be taken care of. Well, the very moment we stepped inside Douglas Court in Derby, we both knew that mom would have been
looked after. We were greeted at the door by a very professional staff, everywhere we looked was clean and tidy. Then, the newly appointed manager introduced himself to us, with grace, smiling face, and a reassuring handshake.
He showed us the place. We had chosen right, mom is happy and made new friends. My wife has finally relaxed and she does not worry anymore, mom is in a superb and professional care. Thank you to the Manager and thank you to all of your staff for being so wonderful! We love you guys, and we cannot praise you enough for the marvellous work that you do. Thank you from the bottom of our hearts

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Review from Rosaleen S (Daughter of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my dad first went into Douglas Court there were a few issues eg wearing other people's clothes, personal items missing, food stained clothing (despite providing his own bib). Looking back, I now feel this coincided with the disruption of many staff moving to another home. We voiced our concerns
and now we have no complaints. Dad is settled and the staff are very kind and compassionate.

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Review from V D (Wife of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I read that Douglas Court was getting top marks year after year so when I was ready for respite I said I would put my husband in Douglas Court for 2 weeks, he enjoyed it so much, I would not hesitate to put him in there again. Staff are so friendly and the patients are their number one priority. I will
put 10/10 for Douglas Court.

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Review from Ian (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always made very welcome when visiting any time of the day. Staff always polite, helpful and caring. Management keep family informed of any health/social problems. Whole atmosphere in Douglas Court friendly and warm. Activities seen were appropriate and enjoyable for residents. Outside entertainment
and special events (Halloween) were excellent.

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Review from Cliff H (Son of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a stressful time with my father (he had just has a serious chest infection which brought on dementia) when we did not know which way to turn we heard from third parties about Douglas Court. Their professionalism, compassion and understanding of both my fathers needs and our concerns for his future
life were met and are constantly being reassessed and met as needed. We as a family are over whelmed by all the staff kindness, consideration and compassion in their day to day duties. The home appears to have an amazing ethos and their care extends not only to the residents but their family also. To all Douglas Court staff- Thank you very much!

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Douglas Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Douglas Court is calculated as follows: ( (544 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 588 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas Court is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (3)

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JJ Fletcher

Job Title: Home Manager

Douglas Court is an amazing home, with a strong and supportive team. It really is a wonderful place to live and work. We do everything we can here to make sure our residents feel safe and well-cared for.


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Douglas Court. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”